Windows Updates: problem loading Remedy windows

[Champagne, Susan]

Hi folks,
This morning, I ran the installation of 12 important windows updates on my 
computer, and after doing so, I was unable to load the Overview Console page, 
as well as the Requester Console page, using the Mid-tier application. The 
windows updates are only available to the IT department, in our organization, 
at this time, and most of the IT department will be installing those updates at 
end of shift today; so, I am hoping to find a solution to this issue before 
tomorrow morning, since, as I have discovered, anyone using Internet Explorer 8 
will be affected in the same way. I have confirmed this on multiple test 
machines.

Version and Application Information:

Remedy AR Server and ITSM version: 7.6.04
Internet Explorer (IE) version: 8

Windows Updates that were installed this morning:
[cid:image003.jpg@01D11C87.AB489B40]

What happens? I am successful in opening the Remedy login page. After entering 
my login credentials, the "Loading" symbol appears, but within a few seconds I 
receive an Internet Explorer error, "Internet Explorer has stopped working". 
See details from the error message below.
Problem signature:
  Problem Event Name:APPCRASH
  Application Name: iexplore.exe
  Application Version:   8.0.7601.19038
  Application Timestamp: 563aaf88
  Fault Module Name:  StackHash_9ca8
  Fault Module Version:6.1.7601.19045
  Fault Module Timestamp:  56258e62
  Exception Code:  c374
  Exception Offset:000ced0b
  OS Version:  6.1.7601.2.1.0.256.48
  Locale ID: 4105
  Additional Information 1:  9ca8
  Additional Information 2:  9ca820e26c7f3f642692a7b7589516d0
  Additional Information 3:  fc9d
  Additional Information 4:  fc9df3f7bc4e062fb84198738d172231

The information triggered in the Event Application logs is as follows:
Faulting application name: iexplore.exe, version: 8.0.7601.19038, time stamp: 
0x563aaf88
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
Exception code: 0xc374
Fault offset: 0x000ced0b
Faulting process id: 0x1d04
Faulting application start time: 0x01d11cadf3984cc2
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 32f3e979-88a1-11e5-bd31-005056c8

What I've tried:

1.   Running sfc /scannnow: nothing found; no change

2.   Running IE 8 without any Add-ons: no change

3.   Uninstalling the update for IE 8: no change

4.   Reinstalling the update for IE 8: no change

5.   Resetting IE 8 to default security settings: no change

6.   Using another browser (Google Chrome; Mozilla Firefox; IE 11): all 
work fine on the affected computers. This is not a solution for everyone in our 
organization, as many users must continue to use IE 8 due to compatibility 
issues with other programs they are utilizing.

Any assistance you may have to offer on this matter would be greatly 
appreciated.

Thank you,
Susan
Health Sciences North's vision is to be globally recognized for patient-centred 
innovation.

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Resolved::::Windows Updates: Problem loading Remedy Windows

[Champagne, Susan]

Hi folks,
We have found the Windows update that caused the problem, "Security Update for 
Microsoft Windows (KB3097877); once uninstalled and a reboot of the computer 
was complete, things appear to be back to normal.

Hopefully this information will be of help to some of you.

Susan

Health Sciences North's vision is to be globally recognized for patient-centred 
innovation.

The information contained in this e-mail and document(s) attached are for the 
exclusive use of the addressee and may contain confidential, privileged and 
non-disclosable information. If the recipient of this e-mail is not the 
addressee, such recipient is strictly prohibited from reading, photocopying, 
distributing or otherwise using this e-mail or its content in any way.

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Re: Remedy / McAfee SIEM Integration

[Rüdiger Tams (priv)]

Hi Dylan,
 
do you have any kind of monitoring solution in your company that could use SNMP
on side A and maybe SOAP on side B?
Maybe something like BMC Event Management? Maybe SIEM can integrate with web
services?
 
Or you could use the BMC Atrium Orchestrator with its connectors SNMP and Remedy
ARS API.
 
OR - you still could go with Email but install an additional Email Engine on a
seperate server
that only works for your SIEM integration.
 
HTH
Regards
Rüdiger
 

> Dylan Armstrong  hat am 10. November 2015 um
> 19:48 geschrieben:
>
>
> To the Remedy Collective!
> Has anyone ever built an integration with McAfee's Security Information &
> Event Management application? They can do email (which we don't want to do
> because our email engine is overloaded as it is) and SNMP. There seems to be
> documentation for using SNMP but I wanted to see if anyone had actually done
> it before: pitfalls, shortcuts, "don't even think about doing it", stuff like
> that.
> We have an 8.1 environment. I believe the McAfee version is 9.5.
>
> Thanks everyone for your help!
>
> Dylan Armstrong
> BMC Remedy Administrator
> Hartford HealthCare
>
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Table Field Grabber

[Thomas Miskiewicz]

Hi folks,

we cranked out an awesome add-on that we called the Table Field Grabber. Please 
check out the 1 Min video: https://vimeo.com/145406896

What do you guys think?


Thanks

Thomas

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