Re: New Remedy Upgrade Project!! :)

[Roger Justice]

Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and 
as you can see from PIKSSO custom authentication the customer has ITSM.
 
 
-Original Message-
From: Anna Peters 
To: arslist 
Sent: Wed, Dec 23, 2015 11:56 am
Subject: New Remedy Upgrade Project!! :)


**
Good Morning, Arslist! 
New project available IMMEDIATELY– please send resume and rate requirements if 
you are interested.
 
Engagement Overview
Duration: 4 weeks (4-day work weeks are ok)
Location: Fort Meade, MD
**TS/SCI is required**
 
ARS 7.1 – ARS 8.1 Upgrade1
·   Back-up current database
·   Export forms
·   Run upgrade scripts
·   Test
·   Perform any necessary remediation
 
Install & Configure email
 
LDAP for Authentication Configuration Implementation
·   Configure LDAP authentication using the BMC supplied AR External 
Authentication (AREA) LDAP plug-in.
 
LDAP for People Data Population Implementation
·   Setup and configure LDAP People Data Population using the BMC supplied 
AR System Database Connectivity (ARDBC) LDAP plug-in.
 
Install and Configure PKISSO for Remedy ITSM/MidTier
·   Assist customer with installation and configuration of the Remedy AREA 
plugin and the PKISSO custom authenticator for MidTier.
 
Documentation
·   Document System
 
Thank you and Happy Holidays!!
 
Anna Peters 
Recruiter

 
Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124

 
_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: SQL logs in ARS 9x

[Grooms, Frederick W]

It looks like it is trying to find if a person has rights to an incident when 
you have several groups and a calculated grouping going on. (I see both the 
C60900 and C112 columns listed in the SQL)
Also the N is valid (it is used to force a value to be an N Varchar value for a 
Unicode database)

CONNECT BY level means it is walking a tree of values (and since there is both 
column 112 and 60900 referenced it has to do it twice)

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, December 23, 2015 11:16 AM
To: arslist@ARSLIST.ORG
Subject: SQL logs in ARS 9x

**
Hi listers -

Have any of you spent any time troubleshooting SQL stuff in version 9 of ARS?  
I find it is much harder now.  I contacted BMC premiere support with the 
following question:

How do we troubleshoot SQL queries in version 9?

For example, here is the SQL query for a person querying for a single incident 
ticket by the Incident ID # INC03475560.  In past versions it the SQL would 
look something like this:

SELECT T2147.C100161, T2147.C100018, T2147.C100019, 
T2147.C10, T2147.C303497300, T2147.C100164, T2147.C7, 
T2147.C100217, T2147.C100218, T2147.C105261, T2147.C103009, 
T2147.C1 FROM T2147 WHERE (T2147.C100161 = 'INC03475560')

That's not 100% how it would look, but it's very close.

Here's the same search in SQL in version 9.  This is a real life example where 
a user cannot get the search results she expects and I honestly have no idea 
how to figure it out.

SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T2147.C100161, T2147.C100018, T2147.C100019, 
T2147.C10, T2147.C303497300, T2147.C100164, T2147.C7, 
T2147.C100217, T2147.C100218, T2147.C105261, T2147.C103009, 
T2147.C1 FROM T2147 WHERE ((T2147.C100161 = N'INC03475560') AND (EXISTS 
(SELECT TO_CHAR(item) FROM (SELECT regexp_substr(str, '[^;]+', 1, rownum) item 
FROM (SELECT 
'20032;803;804;71002;1058;13006;13007;''zzz'';20316;440;0;20315;20213;-20032;20313;20211;100057;20033;20055;-1098;100014;20061;13010;100080;20403;20225;20302;-2;20003;2;-20003'
 str FROM dual) CONNECT BY level <= length (regexp_replace (str, '[^;]+'))  + 
1) u_privs WHERE item IS NOT NULL INTERSECT ( SELECT TO_CHAR(regexp_substr 
(T2147.C60900, '[^;]+', 1, rownum)) item FROM dual CONNECT BY level <= length 
(regexp_replace (T2147.C60900, '[^;]+'))  + 1) ) OR EXISTS (SELECT 
TO_CHAR(item) FROM (SELECT regexp_substr(str, '[^;]+', 1, rownum) item FROM 
(SELECT 
'20032;803;804;71002;1058;13006;13007;''zzz'';20316;440;0;20315;20213;-20032;20313;20211;100057;20033;20055;-1098;100014;20061;13010;100080;20403;20225;20302;-2;20003;2;-20003'
 str FROM dual) CONNECT BY level <= length (regexp_replace (str, '[^;]+'))  + 
1) u_privs WHERE item IS NOT NULL INTERSECT ( SELECT TO_CHAR(regexp_substr 
(T2147.C112, '[^;]+', 1, rownum)) item FROM dual CONNECT BY level <= length 
(regexp_replace (T2147.C112, '[^;]+'))  + 1) ))) ORDER BY T2147.C100161 
DESC, T2147.C1 ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 1002))

In the above statement "zzz" is the user's ID, which I had to remove for 
security reasons.

Also small rant: on our system (Linux+Oracle) there's several places where the 
letter "N" gets put into the SQL statement which clearly make it bad SQL.  I am 
assuming this is a bug in the actual log file, not in the SQL or it would never 
process.


William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

_ARSlist: "Where the Answers Are" and have been for 20 years_

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New Remedy Upgrade Project!! :)

[Anna Peters]

Good Morning, Arslist!
New project available IMMEDIATELY- please send resume and rate requirements if 
you are interested.

Engagement Overview
Duration: 4 weeks (4-day work weeks are ok)
Location: Fort Meade, MD
**TS/SCI is required**

ARS 7.1 - ARS 8.1 Upgrade1

*Back-up current database

*Export forms

*Run upgrade scripts

*Test

*Perform any necessary remediation

Install & Configure email

LDAP for Authentication Configuration Implementation

*Configure LDAP authentication using the BMC supplied AR External 
Authentication (AREA) LDAP plug-in.

LDAP for People Data Population Implementation

*Setup and configure LDAP People Data Population using the BMC supplied 
AR System Database Connectivity (ARDBC) LDAP plug-in.

Install and Configure PKISSO for Remedy ITSM/MidTier

*Assist customer with installation and configuration of the Remedy AREA 
plugin and the PKISSO custom authenticator for MidTier.

Documentation

*Document System

Thank you and Happy Holidays!!

Anna Peters
Recruiter
[http://www.beccconference.org/wp-content/uploads/2012/04/groups.png]

Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124
[cid:image001.png@01CFF1DD.30084AF0]


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Re: New Remedy Upgrade Project!! :)

[William Rentfrow]

If you're including the steps to create the overlays from the pre-overlay days 
it's WAY too short for even one environment.

Also, the number of environments here is not discussed.  Dev and Prod?  
Dev/Test/Prod?  Dev/Test/CAT/Prod?

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, December 23, 2015 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy Upgrade Project!! :)

**
Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and 
as you can see from PIKSSO custom authentication the customer has ITSM.


-Original Message-
From: Anna Peters 
>
To: arslist >
Sent: Wed, Dec 23, 2015 11:56 am
Subject: New Remedy Upgrade Project!! :)
**
Good Morning, Arslist!
New project available IMMEDIATELY– please send resume and rate requirements if 
you are interested.

Engagement Overview
Duration: 4 weeks (4-day work weeks are ok)
Location: Fort Meade, MD
**TS/SCI is required**

ARS 7.1 – ARS 8.1 Upgrade1

•Back-up current database

•Export forms

•Run upgrade scripts

•Test

•Perform any necessary remediation

Install & Configure email

LDAP for Authentication Configuration Implementation

•Configure LDAP authentication using the BMC supplied AR External 
Authentication (AREA) LDAP plug-in.

LDAP for People Data Population Implementation

•Setup and configure LDAP People Data Population using the BMC supplied 
AR System Database Connectivity (ARDBC) LDAP plug-in.

Install and Configure PKISSO for Remedy ITSM/MidTier

•Assist customer with installation and configuration of the Remedy AREA 
plugin and the PKISSO custom authenticator for MidTier.

Documentation
•Document System

Thank you and Happy Holidays!!

Anna Peters
Recruiter
[http://www.beccconference.org/wp-content/uploads/2012/04/groups.png]

Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124
[cid:image001.png@01CFF1DD.30084AF0]

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.7294 / Virus Database: 4489/11215 - Release Date: 12/19/15

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Re: New Remedy Upgrade Project!! :)

[Richter, Howard (CEI-Atlanta)]

Good luck to anyone who tries that. Maybe the 7.1 system is out of box and they 
are not moving any data to the 8.1 system.



Howard Richter, Senior System Administrator


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Wednesday, December 23, 2015 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] New Remedy Upgrade Project!! :)

**
Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and 
as you can see from PIKSSO custom authentication the customer has ITSM.


-Original Message-
From: Anna Peters 
>
To: arslist >
Sent: Wed, Dec 23, 2015 11:56 am
Subject: New Remedy Upgrade Project!! :)
**
Good Morning, Arslist!
New project available IMMEDIATELY– please send resume and rate requirements if 
you are interested.

Engagement Overview
Duration: 4 weeks (4-day work weeks are ok)
Location: Fort Meade, MD
**TS/SCI is required**

ARS 7.1 – ARS 8.1 Upgrade1

•Back-up current database

•Export forms

•Run upgrade scripts

•Test

•Perform any necessary remediation

Install & Configure email

LDAP for Authentication Configuration Implementation

•Configure LDAP authentication using the BMC supplied AR External 
Authentication (AREA) LDAP plug-in.

LDAP for People Data Population Implementation

•Setup and configure LDAP People Data Population using the BMC supplied 
AR System Database Connectivity (ARDBC) LDAP plug-in.

Install and Configure PKISSO for Remedy ITSM/MidTier

•Assist customer with installation and configuration of the Remedy AREA 
plugin and the PKISSO custom authenticator for MidTier.

Documentation
•Document System

Thank you and Happy Holidays!!

Anna Peters
Recruiter
[http://www.beccconference.org/wp-content/uploads/2012/04/groups.png]

Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124
[cid:image001.png@01CFF1DD.30084AF0]

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Click 
here
 to report this email as spam.

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Re: New Remedy Upgrade Project!! :)

[Rick Cook]

Yeah, I was thinking the same thing.  Rick's #1 rule of consulting is that
the customer can set the scope or the time line.  Not both.

Rick
On Dec 23, 2015 9:05 AM, "Roger Justice"  wrote:

> **
> Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short
> and as you can see from PIKSSO custom authentication the customer has ITSM.
>
>
> -Original Message-
> From: Anna Peters 
> To: arslist 
> Sent: Wed, Dec 23, 2015 11:56 am
> Subject: New Remedy Upgrade Project!! :)
>
> **
> Good Morning, Arslist!
> New project available IMMEDIATELY– please send resume and rate
> requirements if you are interested.
>
> *Engagement Overview*
> *Duration: 4 weeks (4-day work weeks are ok)*
> *Location: Fort Meade, MD*
> ***TS/SCI is required***
>
> *ARS 7.1 – ARS 8.1 Upgrade1*
> ·Back-up current database
> ·Export forms
> ·Run upgrade scripts
> ·Test
> ·Perform any necessary remediation
>
> *Install & Configure email*
>
> *LDAP for Authentication Configuration Implementation*
> ·Configure LDAP authentication using the BMC supplied AR External
> Authentication (AREA) LDAP plug-in.
>
> *LDAP for People Data Population Implementation*
> ·Setup and configure LDAP People Data Population using the BMC
> supplied AR System Database Connectivity (ARDBC) LDAP plug-in.
>
> *Install and Configure PKISSO for Remedy ITSM/MidTier*
> ·Assist customer with installation and configuration of the
> Remedy AREA plugin and the PKISSO custom authenticator for MidTier.
>
> *Documentation*
> ·Document System
>
> Thank you and Happy Holidays!!
>
> *Anna Peters *
> Recruiter
> [image:
> http://www.beccconference.org/wp-content/uploads/2012/04/groups.png]
> 
>
> Comcentric Inc.
> 10463 Park Meadows Drive #208
> Lone Tree, CO 80124
> [image: cid:image001.png@01CFF1DD.30084AF0]
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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SQL logs in ARS 9x

[William Rentfrow]

Hi listers -

Have any of you spent any time troubleshooting SQL stuff in version 9 of ARS?  
I find it is much harder now.  I contacted BMC premiere support with the 
following question:

How do we troubleshoot SQL queries in version 9?

For example, here is the SQL query for a person querying for a single incident 
ticket by the Incident ID # INC03475560.  In past versions it the SQL would 
look something like this:

SELECT T2147.C100161, T2147.C100018, T2147.C100019, 
T2147.C10, T2147.C303497300, T2147.C100164, T2147.C7, 
T2147.C100217, T2147.C100218, T2147.C105261, T2147.C103009, 
T2147.C1 FROM T2147 WHERE (T2147.C100161 = 'INC03475560')

That's not 100% how it would look, but it's very close.

Here's the same search in SQL in version 9.  This is a real life example where 
a user cannot get the search results she expects and I honestly have no idea 
how to figure it out.

SELECT * FROM (SELECT AR_SQL_Alias$1.*, rownum as AR_RowNumber_Alias$1 FROM 
(SELECT T2147.C100161, T2147.C100018, T2147.C100019, 
T2147.C10, T2147.C303497300, T2147.C100164, T2147.C7, 
T2147.C100217, T2147.C100218, T2147.C105261, T2147.C103009, 
T2147.C1 FROM T2147 WHERE ((T2147.C100161 = N'INC03475560') AND (EXISTS 
(SELECT TO_CHAR(item) FROM (SELECT regexp_substr(str, '[^;]+', 1, rownum) item 
FROM (SELECT 
'20032;803;804;71002;1058;13006;13007;''zzz'';20316;440;0;20315;20213;-20032;20313;20211;100057;20033;20055;-1098;100014;20061;13010;100080;20403;20225;20302;-2;20003;2;-20003'
 str FROM dual) CONNECT BY level <= length (regexp_replace (str, '[^;]+'))  + 
1) u_privs WHERE item IS NOT NULL INTERSECT ( SELECT TO_CHAR(regexp_substr 
(T2147.C60900, '[^;]+', 1, rownum)) item FROM dual CONNECT BY level <= length 
(regexp_replace (T2147.C60900, '[^;]+'))  + 1) ) OR EXISTS (SELECT 
TO_CHAR(item) FROM (SELECT regexp_substr(str, '[^;]+', 1, rownum) item FROM 
(SELECT 
'20032;803;804;71002;1058;13006;13007;''zzz'';20316;440;0;20315;20213;-20032;20313;20211;100057;20033;20055;-1098;100014;20061;13010;100080;20403;20225;20302;-2;20003;2;-20003'
 str FROM dual) CONNECT BY level <= length (regexp_replace (str, '[^;]+'))  + 
1) u_privs WHERE item IS NOT NULL INTERSECT ( SELECT TO_CHAR(regexp_substr 
(T2147.C112, '[^;]+', 1, rownum)) item FROM dual CONNECT BY level <= length 
(regexp_replace (T2147.C112, '[^;]+'))  + 1) ))) ORDER BY T2147.C100161 
DESC, T2147.C1 ASC) AR_SQL_Alias$1) WHERE ((AR_RowNumber_Alias$1 > 0) AND 
(AR_RowNumber_Alias$1 < 1002))

In the above statement "zzz" is the user's ID, which I had to remove for 
security reasons.

Also small rant: on our system (Linux+Oracle) there's several places where the 
letter "N" gets put into the SQL statement which clearly make it bad SQL.  I am 
assuming this is a bug in the actual log file, not in the SQL or it would never 
process.


William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056


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Re: New Remedy Upgrade Project!! :)

[Sanford, Claire]

BMC probably told them it would only take 3 weeks!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, December 23, 2015 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy Upgrade Project!! :)

**

Yeah, I was thinking the same thing.  Rick's #1 rule of consulting is that the 
customer can set the scope or the time line.  Not both.

Rick
On Dec 23, 2015 9:05 AM, "Roger Justice" 
> wrote:
**
Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and 
as you can see from PIKSSO custom authentication the customer has ITSM.


-Original Message-
From: Anna Peters 
>
To: arslist >
Sent: Wed, Dec 23, 2015 11:56 am
Subject: New Remedy Upgrade Project!! :)
**
Good Morning, Arslist!
New project available IMMEDIATELY– please send resume and rate requirements if 
you are interested.

Engagement Overview
Duration: 4 weeks (4-day work weeks are ok)
Location: Fort Meade, MD
**TS/SCI is required**

ARS 7.1 – ARS 8.1 Upgrade1
•Back-up current database
•Export forms
•Run upgrade scripts
•Test
•Perform any necessary remediation

Install & Configure email

LDAP for Authentication Configuration Implementation
•Configure LDAP authentication using the BMC supplied AR External 
Authentication (AREA) LDAP plug-in.

LDAP for People Data Population Implementation
•Setup and configure LDAP People Data Population using the BMC supplied 
AR System Database Connectivity (ARDBC) LDAP plug-in.

Install and Configure PKISSO for Remedy ITSM/MidTier
•Assist customer with installation and configuration of the Remedy AREA 
plugin and the PKISSO custom authenticator for MidTier.

Documentation
•Document System

Thank you and Happy Holidays!!

Anna Peters
Recruiter
[http://www.beccconference.org/wp-content/uploads/2012/04/groups.png]

Comcentric Inc.
10463 Park Meadows Drive #208
Lone Tree, CO 80124
[cid:image001.png@01CFF1DD.30084AF0]

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy 9.0.1 upgrade

[LJ LongWing]

You may want to do a search in your container table to look for duplicates :)


On December 23, 2015 5:45:54 PM Saji Philip  wrote:

Has anyone gotten a duplicate primary key error when trying to upgrade from
8.1.02 to 9.0.1?  Was trying to upgrade ARS.

The primary key error was on the table 'ar.container'.

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Remedy 9.0.1 upgrade

[Saji Philip]

Has anyone gotten a duplicate primary key error when trying to upgrade from
8.1.02 to 9.0.1?  Was trying to upgrade ARS.

The primary key error was on the table 'ar.container'.

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Re: New Remedy Upgrade Project!! :)

[remedyboy]

Then 3 more...
Then... 3 more...
Then  3 more

Sent from my iPhone

> On Dec 23, 2015, at 3:45 PM, Sanford, Claire 
>  wrote:
> 
> **
> BMC probably told them it would only take 3 weeks! 
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Wednesday, December 23, 2015 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: New Remedy Upgrade Project!! :)
>  
> **
> Yeah, I was thinking the same thing.  Rick's #1 rule of consulting is that 
> the customer can set the scope or the time line.  Not both. 
> 
> Rick
> 
> On Dec 23, 2015 9:05 AM, "Roger Justice"  wrote:
> **
> Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short and 
> as you can see from PIKSSO custom authentication the customer has ITSM.
>  
>  
> -Original Message-
> From: Anna Peters 
> To: arslist 
> Sent: Wed, Dec 23, 2015 11:56 am
> Subject: New Remedy Upgrade Project!! :)
> 
> **
> Good Morning, Arslist!
> New project available IMMEDIATELY– please send resume and rate requirements 
> if you are interested.
>  
> Engagement Overview
> Duration: 4 weeks (4-day work weeks are ok)
> Location: Fort Meade, MD
> **TS/SCI is required**
>  
> ARS 7.1 – ARS 8.1 Upgrade1
> ·Back-up current database
> ·Export forms
> ·Run upgrade scripts
> ·Test
> ·Perform any necessary remediation
>  
> Install & Configure email
>  
> LDAP for Authentication Configuration Implementation
> ·Configure LDAP authentication using the BMC supplied AR External 
> Authentication (AREA) LDAP plug-in.
>  
> LDAP for People Data Population Implementation
> ·Setup and configure LDAP People Data Population using the BMC 
> supplied AR System Database Connectivity (ARDBC) LDAP plug-in.
>  
> Install and Configure PKISSO for Remedy ITSM/MidTier
> ·Assist customer with installation and configuration of the Remedy 
> AREA plugin and the PKISSO custom authenticator for MidTier.
>  
> Documentation
> ·Document System
>  
> Thank you and Happy Holidays!!
>  
> Anna Peters
> Recruiter
> 
>  
> Comcentric Inc.
> 10463 Park Meadows Drive #208
> Lone Tree, CO 80124
> 
>  
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New Remedy Upgrade Project!! :)

[remedyboy]

Is it Friday  邏

Sent from my iPhone

> On Dec 23, 2015, at 12:08 PM, Rick Cook  wrote:
> 
> **
> Yeah, I was thinking the same thing.  Rick's #1 rule of consulting is that 
> the customer can set the scope or the time line.  Not both. 
> 
> Rick
> 
>> On Dec 23, 2015 9:05 AM, "Roger Justice"  wrote:
>> **
>> Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short 
>> and as you can see from PIKSSO custom authentication the customer has ITSM.
>>  
>>  
>> -Original Message-
>> From: Anna Peters 
>> To: arslist 
>> Sent: Wed, Dec 23, 2015 11:56 am
>> Subject: New Remedy Upgrade Project!! :)
>> 
>> **
>> Good Morning, Arslist!
>> New project available IMMEDIATELY– please send resume and rate requirements 
>> if you are interested.
>>  
>> Engagement Overview
>> Duration: 4 weeks (4-day work weeks are ok)
>> Location: Fort Meade, MD
>> **TS/SCI is required**
>>  
>> ARS 7.1 – ARS 8.1 Upgrade1
>> ·Back-up current database
>> ·Export forms
>> ·Run upgrade scripts
>> ·Test
>> ·Perform any necessary remediation
>>  
>> Install & Configure email
>>  
>> LDAP for Authentication Configuration Implementation
>> ·Configure LDAP authentication using the BMC supplied AR External 
>> Authentication (AREA) LDAP plug-in.
>>  
>> LDAP for People Data Population Implementation
>> ·Setup and configure LDAP People Data Population using the BMC 
>> supplied AR System Database Connectivity (ARDBC) LDAP plug-in.
>>  
>> Install and Configure PKISSO for Remedy ITSM/MidTier
>> ·Assist customer with installation and configuration of the Remedy 
>> AREA plugin and the PKISSO custom authenticator for MidTier.
>>  
>> Documentation
>> ·Document System
>>  
>> Thank you and Happy Holidays!!
>>  
>> Anna Peters
>> Recruiter
>> 
>>  
>> Comcentric Inc.
>> 10463 Park Meadows Drive #208
>> Lone Tree, CO 80124
>> 
>>  
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: New Remedy Upgrade Project!! :)

[Tauf Chowdhury]

You guys didn't even get to the rate yet. I'm sure it's like $60/hr all 
inclusive lol 

Sent from my iPhone

> On Dec 23, 2015, at 5:25 PM, remedy...@gmail.com wrote:
> 
> **
> Then 3 more...
> Then... 3 more...
> Then  3 more
> 
> Sent from my iPhone
> 
>> On Dec 23, 2015, at 3:45 PM, Sanford, Claire 
>>  wrote:
>> 
>> **
>> BMC probably told them it would only take 3 weeks! 
>>  
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
>> Sent: Wednesday, December 23, 2015 11:09 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: New Remedy Upgrade Project!! :)
>>  
>> **
>> Yeah, I was thinking the same thing.  Rick's #1 rule of consulting is that 
>> the customer can set the scope or the time line.  Not both. 
>> 
>> Rick
>> 
>> On Dec 23, 2015 9:05 AM, "Roger Justice"  wrote:
>> **
>> Who else on the list consider 16 days to do a 7.1 to 8.1 upgrade to short 
>> and as you can see from PIKSSO custom authentication the customer has ITSM.
>>  
>>  
>> -Original Message-
>> From: Anna Peters 
>> To: arslist 
>> Sent: Wed, Dec 23, 2015 11:56 am
>> Subject: New Remedy Upgrade Project!! :)
>> 
>> **
>> Good Morning, Arslist!
>> New project available IMMEDIATELY– please send resume and rate requirements 
>> if you are interested.
>>  
>> Engagement Overview
>> Duration: 4 weeks (4-day work weeks are ok)
>> Location: Fort Meade, MD
>> **TS/SCI is required**
>>  
>> ARS 7.1 – ARS 8.1 Upgrade1
>> ·Back-up current database
>> ·Export forms
>> ·Run upgrade scripts
>> ·Test
>> ·Perform any necessary remediation
>>  
>> Install & Configure email
>>  
>> LDAP for Authentication Configuration Implementation
>> ·Configure LDAP authentication using the BMC supplied AR External 
>> Authentication (AREA) LDAP plug-in.
>>  
>> LDAP for People Data Population Implementation
>> ·Setup and configure LDAP People Data Population using the BMC 
>> supplied AR System Database Connectivity (ARDBC) LDAP plug-in.
>>  
>> Install and Configure PKISSO for Remedy ITSM/MidTier
>> ·Assist customer with installation and configuration of the Remedy 
>> AREA plugin and the PKISSO custom authenticator for MidTier.
>>  
>> Documentation
>> ·Document System
>>  
>> Thank you and Happy Holidays!!
>>  
>> Anna Peters
>> Recruiter
>> 
>>  
>> Comcentric Inc.
>> 10463 Park Meadows Drive #208
>> Lone Tree, CO 80124
>> 
>>  
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"