ITSM upgrade from 7.0.03 Patch 009 to 8.1.02

[Debasish Hazarika]

Hello Everyone,

Please let me know if anyone has any inputs on the following:

An upgrade to ITSM 8.1.02 creates a new form AST:Attriubtes and migrates
all asset life cycle attributes from Base Element to AST:Attributes, which
involves

   - Transferring data from Base Element
   - Rebuilding the Asset Self join forms
   - and removing the attributes from Base Element.

I am doing one of these upgrades and this process has gone pretty decent
except:

For any custom classes that were in CMDB, the Asset self join forms were
not rebuilt? The secondary member of these join forms should have been
AST:Attributes but that that did not happen when the upgrade installer
ran.Although data for these custom classes were migrated to AST:Attributes
from Base Element.

All out of the box forms had no issues and got rebuilt fine.

Has anyone come across this issue before? Is this a known issue? I have
verified the logs and could spot no errors/warnings regarding the custom
classes.

What can be done to rebuild those custom class' AST Self joins so that they
use AST:Attributes as a secondary member.?


Thanks!

Debasish Hazarika

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Re: How to migrate any Service Now project to Remedy?

[Abhi$hek]

Yes SNOW is on premise and migration will be from SNOW to Remedy ITSM

Cheers,
Abhi
On 12 Jan 2016 22:57, "Joe D'Souza"  wrote:

> Is SNOW on premise?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
> Sent: Tuesday, January 12, 2016 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to migrate any Service Now project to Remedy?
>
> Abhi,
>
> Is your client using Service Now's project management functionality?  If
> so,
> please call me at 310-230-1722.  Project Remedies' ActionProgram Manager
> Plus is Remedy-based and better / richer than Service Now's capabilities in
> this area.
>
> Stan
> w. 310-230-1722.
> c. 310-428-5748.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Tuesday, January 12, 2016 6:58 AM
> To: arslist@ARSLIST.ORG
> Subject: How to migrate any Service Now project to Remedy?
>
> Hi Team,
>
>
>
> We are having the requirement for migration of the Service Now project to
> Remedy.
>
> Anyone having any high level view on the same.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
> Abhi.
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers
> Are, and have been for 20 years"
>
>
> 
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Re: How to migrate any Service Now project to Remedy?

[Ken Pritchard]

They do

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, January 12, 2016 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to migrate any Service Now project to Remedy?

 

** 

does SNOW even OFFER on premises?I thought they were purely SAAS.

 

On Tue, Jan 12, 2016 at 10:03 AM, Joe D'Souza mailto:jdso...@shyle.net> > wrote:

Is SNOW on premise?

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG  ] On Behalf Of Stan 
Feinstein
Sent: Tuesday, January 12, 2016 10:22 AM
To: arslist@ARSLIST.ORG  
Subject: Re: How to migrate any Service Now project to Remedy?

Abhi,

Is your client using Service Now's project management functionality?  If so,
please call me at 310-230-1722  .  Project Remedies' 
ActionProgram Manager
Plus is Remedy-based and better / richer than Service Now's capabilities in
this area.

Stan
w. 310-230-1722  .
c. 310-428-5748  .

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of 
Abhishek Anand
Sent: Tuesday, January 12, 2016 6:58 AM
To: arslist@ARSLIST.ORG  
Subject: How to migrate any Service Now project to Remedy?

Hi Team,



We are having the requirement for migration of the Service Now project to
Remedy.

Anyone having any high level view on the same.



Early response will be highly appreciated.



Cheers,

Abhi.


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"Where the Answers Are, and have been for 20 years"

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: How to migrate any Service Now project to Remedy?

[LJ LongWing]

does SNOW even OFFER on premises?I thought they were purely SAAS.

On Tue, Jan 12, 2016 at 10:03 AM, Joe D'Souza  wrote:

> Is SNOW on premise?
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
> Sent: Tuesday, January 12, 2016 10:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to migrate any Service Now project to Remedy?
>
> Abhi,
>
> Is your client using Service Now's project management functionality?  If
> so,
> please call me at 310-230-1722.  Project Remedies' ActionProgram Manager
> Plus is Remedy-based and better / richer than Service Now's capabilities in
> this area.
>
> Stan
> w. 310-230-1722.
> c. 310-428-5748.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
> Sent: Tuesday, January 12, 2016 6:58 AM
> To: arslist@ARSLIST.ORG
> Subject: How to migrate any Service Now project to Remedy?
>
> Hi Team,
>
>
>
> We are having the requirement for migration of the Service Now project to
> Remedy.
>
> Anyone having any high level view on the same.
>
>
>
> Early response will be highly appreciated.
>
>
>
> Cheers,
>
> Abhi.
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers
> Are, and have been for 20 years"
>
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Email Error in stderr log

[Lockwood, Teresa]

Good day!  I'm seeing this error about every minute in my stderr log file.

Jan 11, 2016 4:57:53 PM com.bmc.arsys.emaildaemon.LoggingModule doWork
SEVERE: No field values were specified for submit or modify operation. Specify 
values for the action.

How can I find what email this error pertains to?

Thanks in advance.

~~~
Terri

ARS 8.1.02
ITSM 8.1.02
Midtier 8.1.02
Windows 2008
MS SQL 2008 R2 SP2


_
The information contained in this message is proprietary and/or confidential. 
If you are not the intended recipient, please: (i) delete the message and all 
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(iii) notify the sender immediately. In addition, please be aware that any 
message addressed to our domain is subject to archiving and review by persons 
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Re: How to migrate any Service Now project to Remedy?

[Joe D'Souza]

Is SNOW on premise?

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: Tuesday, January 12, 2016 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to migrate any Service Now project to Remedy?

Abhi,

Is your client using Service Now's project management functionality?  If so,
please call me at 310-230-1722.  Project Remedies' ActionProgram Manager
Plus is Remedy-based and better / richer than Service Now's capabilities in
this area.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, January 12, 2016 6:58 AM
To: arslist@ARSLIST.ORG
Subject: How to migrate any Service Now project to Remedy?

Hi Team,

 

We are having the requirement for migration of the Service Now project to
Remedy.

Anyone having any high level view on the same.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.


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Are, and have been for 20 years"


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Re: Intermittent ARERR 623 - v7.6 and v9

[Joe D'Souza]

There is a configuration parameter to suppress warnings and error messages.
It would mean it would suppress 623 even in other scenarios. You could try
it and see if that is an acceptable solution.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur
Sent: Wednesday, January 06, 2016 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Intermittent ARERR 623 - v7.6 and v9

We have a customized form to change user password. The workflow has a 'Close
All' action once the new password is saved. This leads to error 623 -
'Authentication Failed' for some users. Is it a known defect SW00439943 on
v7.6 and v9? Any hot fix available?

Thanks!
kaur

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Re: How to migrate any Service Now project to Remedy?

[Stan Feinstein]

Abhi,

Is your client using Service Now's project management functionality?  If so, 
please call me at 310-230-1722.  Project Remedies' ActionProgram Manager Plus 
is Remedy-based and better / richer than Service Now's capabilities in this 
area.

Stan
w. 310-230-1722.
c. 310-428-5748.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Tuesday, January 12, 2016 6:58 AM
To: arslist@ARSLIST.ORG
Subject: How to migrate any Service Now project to Remedy?

Hi Team,

 

We are having the requirement for migration of the Service Now project to 
Remedy.

Anyone having any high level view on the same.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.

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Are, and have been for 20 years"

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Re: How to migrate any Service Now project to Remedy?

[Roger Justice]

Migration is not possible. Conversion is. User to People, Location to site 
these can be exported and imported. Moving Transactional records, IM/PM/CM 
would be very difficult.
 
 
-Original Message-
From: Abhishek Anand 
To: arslist 
Sent: Tue, Jan 12, 2016 9:57 am
Subject: How to migrate any Service Now project to Remedy?

Hi Team,

 

We are having the requirement for migration of the Service Now project to 
Remedy.

Anyone having any high level view on the same.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.

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How to migrate any Service Now project to Remedy?

[Abhishek Anand]

Hi Team,

 

We are having the requirement for migration of the Service Now project to 
Remedy.

Anyone having any high level view on the same.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.

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