Drop down in a table

[Dave Barber]

All,

This may seem like a newbie question, but I've never had to do this before
...

In a table (specifically the change approvers on CHG:Infrastructure Change,
ITSM 7.6 on a 7.5 server), we have added an "approver role" option - it can
be readily edited via table drill down.

I have been asked if it can be made a drop down.  That is easy enough, the
problem then becomes triggering workflow to filter that change through to
the underlying data.  Create an active link, the only options when the
table column field is selected are "Gain focus" and "Lose focus".  Neither
of these triggers the active link.  The option for "Menu choice" that you
would normally use on active link/drop down processing isn't available.

This is being done via the 8.1 Dev Studio, application is being run under
the 7.6.04 User Tool - I've tried the 7.0 Admin Tool, that gives the option
for Menu choice, but that doesn't work either.  And installing the v7.5 Dev
Studio isn't a readily available option due to corporate application
installation policy.

So  suggestions?

An embarrassed thank you in advance!

Regards

Dave

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Upgrading to Version 9.0 - Old Definition source server not specified in Settings.

[Warren R. Baltimore II]

ahhh...  another undocumented feature?

On Mon, Jan 11, 2016 at 7:58 PM, Thad Esser  wrote:

> **
> Okay, this has been resolved.  I knew it had to be something
> stupid-simple.  When logging into Dev Studio, DON'T use a preference server
> (and of course, you do have to be logged into both servers).
>
> Thad
>
> On Mon, Jan 11, 2016 at 11:46 AM, Thad Esser  wrote:
>
>> Hmm.  We've done that too, but still aren't getting any values on that
>> menu.  We'll keep working with BMC I guess.
>>
>> Thanks.
>>
>> On Mon, Jan 11, 2016 at 9:27 AM, Jarl Grøneng 
>> wrote:
>>
>>> **
>>>
>>> Yes, you need to be logged into both servers at the same time.
>>>
>>> Regards,
>>> Jarl
>>>
>>> 2016-01-11 17:42 GMT+01:00 Thad Esser :
>>>
 **
 Warren,

 Thanks for replying.  By "available to that tool", is it enough to be
 logged into the old-version server within dev studio?  If so, we did that.
 Does something else need to be setup? Do you need to be logged into both
 the old and new at the same time?

 Thanks,
 Thad

 On Sun, Jan 10, 2016 at 11:55 AM, Warren R. Baltimore II <
 warrenbaltim...@gmail.com> wrote:

> **
> You need to have a server set up and available to that tool that has
> the old version available.  It is NOT something that is well documented 
> (go
> figure).  I'm going through a 7.6.04 - 9.0.01 upgrade and have found the
> documentation to be next to lousy.  The wiki is impossible.  I want my
> manuals back.  And support hasn't been a lot of fun either.
>
> No wonder SNOW is eating BMCs Lunch.
>
> On Fri, Jan 8, 2016 at 11:16 PM, Thad Esser 
> wrote:
>
>> **
>> We are doing a dev environment upgrade from ARS 8.1 to 9.0 (Windows
>> all around).  When attempting to follow the process for code 
>> reconciliation
>> from a snapshot, Developer Studio is giving an error (screenshot):
>>
>> [image: Inline image 2]
>>
>>
>> Which, when you look down in the "Settings" section, the menu is
>> blank, so the error makes sense:
>>
>> [image: Inline image 1]
>>
>>
>> My questions are - why isn't there anything on the menu?  Where
>> should Dev Studio be getting that value from?
>>
>> There's this post on BMC Communities, which is basically the same
>> question (although they have a different starting version), but it hasn't
>> been answered yet.
>>
>> https://communities.bmc.com/thread/140141
>>
>>
>> We have a ticket in with support, but they seem stymied as well.
>>
>> Anyone else run into this yet?
>>
>> Thanks,
>> Thad
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
> _ARSlist: "Where the Answers Are" and have been for 20 years_


 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Automated Atrium Integrator Job Monitoring in 8.1.2 environment

[Campbell, Gavin]

Hi All,

Has anyone implemented any type of automation of job monitoring to alert your 
team when an AI job fails?  Outside of checking the AI console on a daily basis 
we are not finding it easy to monitor our AI jobs to verify they are running as 
scheduled.  Thanks for sharing any input you may have.

Best Regards,

Gavin



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Drop down in a table

[LJ LongWing]

have you considered doing something like a table walk when the 'ok' button
is pressed that checks for rows in the table that has changed and pushes
the changes at that point, instead of trying to do it as the menu is
selected?

On Wed, Jan 13, 2016 at 4:45 AM, Dave Barber  wrote:

> **
> All,
>
> This may seem like a newbie question, but I've never had to do this before
> ...
>
> In a table (specifically the change approvers on CHG:Infrastructure
> Change, ITSM 7.6 on a 7.5 server), we have added an "approver role" option
> - it can be readily edited via table drill down.
>
> I have been asked if it can be made a drop down.  That is easy enough, the
> problem then becomes triggering workflow to filter that change through to
> the underlying data.  Create an active link, the only options when the
> table column field is selected are "Gain focus" and "Lose focus".  Neither
> of these triggers the active link.  The option for "Menu choice" that you
> would normally use on active link/drop down processing isn't available.
>
> This is being done via the 8.1 Dev Studio, application is being run under
> the 7.6.04 User Tool - I've tried the 7.0 Admin Tool, that gives the option
> for Menu choice, but that doesn't work either.  And installing the v7.5 Dev
> Studio isn't a readily available option due to corporate application
> installation policy.
>
> So  suggestions?
>
> An embarrassed thank you in advance!
>
> Regards
>
> Dave
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Incident close on create - assignee

[Brittain, Mark]

Hi All

I have a requirement to close an Incident on submit. Basically document there 
was an alert but no action is required. The submit comes into the 
HPD:Interface_Create via a web service and if certain criteria is met, the 
Status gets set to Closed. Problem is in order to create the Incident as Closed 
or Cancelled there has to be an Assigned Group and Assignee. The Assigned Group 
is no problem as the default group does not have notifications enabled. 
Assigned Person is problem.  If I create a dummy person "Closedby Nobody", that 
dummy person is going to show up in the Assignee menu when the group is 
selected in any Incident.

Through the  HPD:Interface_Create is there a way to create the Closed Incident 
without an assignee?
If that is not possible, is there a way to hide the dummy assignee from being 
selected from the Assignee menu?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Incident close on create - assignee

[Chris Jones]

Hi Mark,

if the Assignment Availability being set to 'No' for “Closedby Nobody" doesn’t 
work, maybe you could overlay the Assignee menu?


Chris Jones, Director


www.aramea.co 



> On 13 Jan 2016, at 19:39, Brittain, Mark  wrote:
> 
> **
> Hi All
>  
> I have a requirement to close an Incident on submit. Basically document there 
> was an alert but no action is required. The submit comes into the 
> HPD:Interface_Create via a web service and if certain criteria is met, the 
> Status gets set to Closed. Problem is in order to create the Incident as 
> Closed or Cancelled there has to be an Assigned Group and Assignee. The 
> Assigned Group is no problem as the default group does not have notifications 
> enabled. Assigned Person is problem.  If I create a dummy person “Closedby 
> Nobody”, that dummy person is going to show up in the Assignee menu when the 
> group is selected in any Incident.
>  
> Through the  HPD:Interface_Create is there a way to create the Closed 
> Incident without an assignee?
> If that is not possible, is there a way to hide the dummy assignee from being 
> selected from the Assignee menu?
>  
> ARS 7.6.04
> ITSM 7.6.04
>  
> Thanks
> Mark
>  
> Mark Brittain
> Sr. OSD Systems Engineer
> ITILv3 Foundation, Continual Service Improvement
> NaviSite, Inc. – A Time Warner Cable Company
> mbritt...@navisite.com 
> Office: 315.634.9337
> Mobile: 315.882.5360
> 
>  
> 
> 
> This E-mail and any of its attachments may contain Time Warner Cable 
> proprietary information, which is privileged, confidential, or subject to 
> copyright belonging to Time Warner Cable. This E-mail is intended solely for 
> the use of the individual or entity to which it is addressed. If you are not 
> the intended recipient of this E-mail, you are hereby notified that any 
> dissemination, distribution, copying, or action taken in relation to the 
> contents of and attachments to this E-mail is strictly prohibited and may be 
> unlawful. If you have received this E-mail in error, please notify the sender 
> immediately and permanently delete the original and any copy of this E-mail 
> and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Incident close on create - assignee

[Rick Westbrock]

How about invoking an incident template where you can set the Assignee to the 
dummy user?

-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Jones
Sent: Wednesday, January 13, 2016 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident close on create - assignee

**
Hi Mark,

if the Assignment Availability being set to 'No' for “Closedby Nobody" doesn’t 
work, maybe you could overlay the Assignee menu?


Chris Jones, Director

[cid:image001.jpg@01D14E04.03F7EB30]
www.aramea.co



On 13 Jan 2016, at 19:39, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:

**
Hi All

I have a requirement to close an Incident on submit. Basically document there 
was an alert but no action is required. The submit comes into the 
HPD:Interface_Create via a web service and if certain criteria is met, the 
Status gets set to Closed. Problem is in order to create the Incident as Closed 
or Cancelled there has to be an Assigned Group and Assignee. The Assigned Group 
is no problem as the default group does not have notifications enabled. 
Assigned Person is problem.  If I create a dummy person “Closedby Nobody”, that 
dummy person is going to show up in the Assignee menu when the group is 
selected in any Incident.

Through the  HPD:Interface_Create is there a way to create the Closed Incident 
without an assignee?
If that is not possible, is there a way to hide the dummy assignee from being 
selected from the Assignee menu?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Automated Atrium Integrator Job Monitoring in 8.1.2 environment

[Carl Wilson]

Hi,

You can add "Global" parameters in the "kettle.properties" file (in the
.kettle directory under the diserver sub directory) such as the below where
you can log the status of the Jobs/Transforms/Etc either to a file or a form
(xxx_LOG_TABLE) within AR System that you could utilise in monitoring to
check the status of your AI Jobs:

 

Example Parameters:

 

KETTLE_TRANS_PERFORMANCE_LOG_TABLE=UDM\:StepPerformanceLog

KETTLE_TRANS_PERFORMANCE_LOG_SCHEMA=

KETTLE_CHANNEL_LOG_DB=MPS-ARSystem

KETTLE_STEP_LOG_SCHEMA=

KETTLE_JOB_LOG_DB=MPS-ARSystem

KETTLE_LOG_SIZE_LIMIT=0

KETTLE_TRANS_LOG_TABLE=UDM\:TransformationLog

KETTLE_JOBENTRY_LOG_SCHEMA=

KETTLE_STEP_PERFORMANCE_SNAPSHOT_LIMIT=0

KETTLE_TRANS_LOG_DB=MPS-ARSystem

KETTLE_JOBENTRY_LOG_TABLE=UDM\:JobEntryLog

KETTLE_STEP_LOG_DB=MPS-ARSystem

KETTLE_STEP_LOG_TABLE=UDM\:StepLog

KETTLE_PLUGIN_CLASSES=

KETTLE_TRANS_ROWSET_SIZE=0

KETTLE_TRANS_LOG_SCHEMA=

KETTLE_JOB_LOG_SCHEMA=

KETTLE_TRANS_PERFORMANCE_LOG_DB=MPS-ARSystem

KETTLE_MAX_LOG_TIMEOUT_IN_MINUTES=0

KETTLE_EMPTY_STRING_DIFFERS_FROM_NULL=N

KETTLE_CHANNEL_LOG_SCHEMA=

KETTLE_JOB_LOG_TABLE=UDM\:JobLog

KETTLE_JOBENTRY_LOG_DB=MPS-ARSystem

KETTLE_SHARED_OBJECTS=

KETTLE_MAX_LOG_SIZE_IN_LINES=1000

KETTLE_CHANNEL_LOG_TABLE=UDM\:LoggingChannelLog

 

Alternately, you can turn on individual Job logging via the Spoon Client.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Gavin
Sent: 13 January 2016 15:31
To: arslist@ARSLIST.ORG
Subject: Automated Atrium Integrator Job Monitoring in 8.1.2 environment

 

** 

Hi All,

 

Has anyone implemented any type of automation of job monitoring to alert
your team when an AI job fails?  Outside of checking the AI console on a
daily basis we are not finding it easy to monitor our AI jobs to verify they
are running as scheduled.  Thanks for sharing any input you may have.

 

Best Regards,

 

Gavin

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Error while importing SRD

[babajan baig]

Hi Team,



I am getting below error while importing SRD's through SRM Import Export
Console.



*Error in Plugin: There was an error posting transformation on to the Carte
Server x. Authentication failed  ARERR 8753*



Kindly suggest how to fix this issue.



Thanks in Advance.

-Babajan.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"