Reg:Atrium CMDB jobs

[Pandi C]

**
Hi,

I have to configure all the jobs from one environment to another, so try to
use import option for Recon jobs.

I would like to know that what are the default jobs should move first,
which are mandatory to be import??

Please advise...

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Re: Reg: Group form permission issue

[Pandi C]

Hi..

Existing user only facing the issue that when promoting (updating) to
Administrator.

Where need to update the existing request I'd??

How to find the request I'd for the user??
On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky"  wrote:

> Hi,
>
> Might it not be enough to use arcache to add/change a single user?
>
> Adding a new admin user (I usually use a new user name, but if you know the
> request id -e you can update an existing user):
> arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd
>
> If you are out of Fixed license, you sometimes need to first delete an
> existing record:
> arcache -Ud -d -e x -t server
>
> After I have things up and running I typically reload the user cache. But I
> have seen problems with this on 7.6.04 in conjunction with group
> inheritance:
> arreload -u User -f -a adminuser -p adminpassword
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Sounds like a difference between the User form and the User Cache (Cache
> > Corruption).
> >
> > I have seen some strange things lately with Remedy and the User Cache (on
> > 8.x) where they only way to get Users access back was to run a re-cache
> on
> > the server (command line) as a restart did not sort the issues.
> >
> > The only problem with running the command line is the time it takes to
> drop
> > and rebuild the cache.
> >
> > Kind Regards,
> > Carl Wilson
> > On 22 Jan 2016 13:26, "Pandi C"  wrote:
> >
> >> **
> >>
> >> **
> >> Yes, Administrator group is showing in Group List value.
> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" 
> wrote:
> >>
> >>> **
> >>> Check the Group List value in the 'User' form, it should contain the
> >>> Administrator group.
> >>>
> >>> Regards,
> >>> Chetan Shinde
> >>>
> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C 
> wrote:
> >>>
>  **
>  Hello_
> 
>  Administrator User not able to access the remedy Group form. We have
>  removed and updated Administrator permission again on the user people
>  record, even though getting attached below error message when trying
> to
>  open Group form url.
> 
>  ARERR[9264] You have no access permission to the form Group.
> 
>  Kindly check and let me know if anyone face this issue??? for the
>  solution.
> 
>  --
>  C.Pandi
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>>
> >>>
> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >>
> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
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>

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Re: Help with AIE

[David Charters]

It's in the 7.6.4 admin doc. It might be grouped with CMDB stuff, I have not 
looked it in a while.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, January 22, 2016 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Help with AIE

**
Hi All & TGIF,

I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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Help with AIE

[Brittain, Mark]

Hi All & TGIF,

I need to set an AIE job to get data from an external source each night and 
don't know where to start. I know what the external data is and where I want to 
put it.  I have looked at some of the AIE jobs previously set up and it's not 
jumping out at me how to get started. I did look for documentation at BMC but 
came up empty there. If anyone knows where I can find the documentation to get 
started, that would be much appreciated

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

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Remedy 9 ARERR 308 Duplicate field in the field list

[Su Kaur]

Hello!

We are getting an error 308 - Duplicate field in the field list :NULL on Remedy 
9 user tool(v7.6.04). Its a customized form, no overlay, base development mode.
The error is generated by an active link that executes on MODIFY and uses a 
DIRECT SQL operation. 
Mid-tier works fine. No issues in updating the records.

Is this an issue with the user tool?

Thanks!
Kaur


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Editable tables

[Dave Barber]

All,

Still working on editable tables - basics seem to be okay for some fields
 but not for the one that I'm wanting to edit.

This is on ITSM 7.5 change; on the approvers table (CHG:ChangeAPDetail) we
have an approval role field - drop down with options of Business, Technical
and Peer.  Users can drill down to the table, set the role as appropriate,
save and proceed with the change.

This approval role field has been added to the table z2TH_ChgApprovals and
has been set to editable - it appears as a drop down.  Another field has
been added with a button that calls the workflow to push the updated value
to the backend form.  However, the active link triggered picks up the
correct approval record, but the value in the drop down is showing as blank.

I have tried the same process with the "Approval Status"
(z2TF_ChgApprovalStatus) in table, that is fine - however there is a
potential crucial difference.

The approval status field is shown with permissions of :
Name=Public, Type=Change, Permission=View
Name=General access, Type=Role, Permission=Change

The approval role field has been added as :
Name=Public, Type=Change, Permission=View
Name=General Access, Type=Role, Permission=View

Both fields have the same permissions in CHG:ChangeAPDetails, but they
differ on the approvals table within the change.

I cannot amend any of the table entries to have this Permission=Change -
even the approval status field, if removed, cannot be added back with this
permission.

I am probably missing something here with the permissions, so far
colleagues haven't got any suggestions either - so any ideas welcome!

Regards

Dave Barber

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Re: Reg: Group form permission issue

[Misi Mladoniczky]

Hi,

Might it not be enough to use arcache to add/change a single user?

Adding a new admin user (I usually use a new user name, but if you know the
request id -e you can update an existing user):
arcache -Ua -d -e 1500 -n loginname -t server -g "1;" -l1 -p passwd

If you are out of Fixed license, you sometimes need to first delete an
existing record:
arcache -Ud -d -e x -t server

After I have things up and running I typically reload the user cache. But I
have seen problems with this on 7.6.04 in conjunction with group inheritance:
arreload -u User -f -a adminuser -p adminpassword

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Sounds like a difference between the User form and the User Cache (Cache
> Corruption).
>
> I have seen some strange things lately with Remedy and the User Cache (on
> 8.x) where they only way to get Users access back was to run a re-cache on
> the server (command line) as a restart did not sort the issues.
>
> The only problem with running the command line is the time it takes to drop
> and rebuild the cache.
>
> Kind Regards,
> Carl Wilson
> On 22 Jan 2016 13:26, "Pandi C"  wrote:
>
>> **
>>
>> **
>> Yes, Administrator group is showing in Group List value.
>> On 22 Jan 2016 2:18 a.m., "Chetan Shinde"  wrote:
>>
>>> **
>>> Check the Group List value in the 'User' form, it should contain the
>>> Administrator group.
>>>
>>> Regards,
>>> Chetan Shinde
>>>
>>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C  wrote:
>>>
 **
 Hello_

 Administrator User not able to access the remedy Group form. We have
 removed and updated Administrator permission again on the user people
 record, even though getting attached below error message when trying to
 open Group form url.

 ARERR[9264] You have no access permission to the form Group.

 Kindly check and let me know if anyone face this issue??? for the
 solution.

 --
 C.Pandi
 _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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