Re: How to add new values in the Status reason for the Asset?

[Abhishek Anand]

Hi Expert,

 

After performing below steps again its not getting passed:-

 

1. I have added the required values of Lost and Stolen to the  Status Reason, 
Field Id [100150] in AST:Attributes form via Dev studio.

 

2. Also i have configured Lost and Stolen as the Status Reason for the Disposed 
Status  in the  form SYS:Status Reason Menu Items form.

 

Now i am getting the required value in the Status Reason drop down but after 
saving the Status reason , the value is not getting retained and also while 
searching the new CI created with specific status reason , its not showing but 
still  we can get it in Status reason drop down.

 

Early response will be highly appreciated.

 

Cheers,

Abhi.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Selecting more than 10 records in MT report error

[Sinclair, Keith]

That's what I had thought originally as well. But it can be any random record 
set and the results are the same: if over10, kerplunk! If under - always works.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle
Sent: Wednesday, February 10, 2016 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Hi, Keith:

On various forums, it mentions that the error you encountered is a problem with 
the Crystal Report formula.  From what I read, it appears that errorKind may be 
a data type mismatch in a formula.

There was one example where an individual was using an integer in place of a 
Boolean value in his formula.

Maybe that is one place you can start. 

Michelle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, February 10, 2016 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Well, the report runs fine with 11+ records when called through the User Tool, 
so I am thinking it's a mid-tier related issue now. Perhaps hitting a 
memory/cache limit?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 10, 2016 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Hi,

My guess would be that it is a specific record that is the problem, rather than 
the number of records. Can you check that out?

Best Regards - Misi, RRR AB, http://rrr.se

> Okay, here's something I want to see if anyone else has come across. 
> When a user selects 10 records in Mid-Tier, clicks the 'report' button 
> and selects a predefined Crystal Report, the report displays all ten records 
> without issue.
>
> When they select 11+, the report, displays with the following error:
>
> This field name is not known. Details: errorKind Error in File
> BillingSiteProfileINSTALLATION111213v2008
> {80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula Record_Selection:
> '({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
> This field name is not known. Details: errorKind
>
> Any ideas why this happens? I have refreshed the report, verified the DB, etc.
> Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.
>
> Keith Sinclair
> Remedy Development
> ShopperTrak Chicago, USA
> O 312.676.8289
> ksincl...@shoppertrak.com | 
> shoppertrak.com Retail Profitability, Improved.
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

--
This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer.   If you are not the intended 
recipient, please delete this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Selecting more than 10 records in MT report error

[Lucero, Michelle]

Hi, Keith:

On various forums, it mentions that the error you encountered is a problem with 
the Crystal Report formula.  From what I read, it appears that errorKind may be 
a data type mismatch in a formula.

There was one example where an individual was using an integer in place of a 
Boolean value in his formula.

Maybe that is one place you can start. 

Michelle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Wednesday, February 10, 2016 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Well, the report runs fine with 11+ records when called through the User Tool, 
so I am thinking it's a mid-tier related issue now. Perhaps hitting a 
memory/cache limit?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 10, 2016 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Hi,

My guess would be that it is a specific record that is the problem, rather than 
the number of records. Can you check that out?

Best Regards - Misi, RRR AB, http://rrr.se

> Okay, here's something I want to see if anyone else has come across. 
> When a user selects 10 records in Mid-Tier, clicks the 'report' button 
> and selects a predefined Crystal Report, the report displays all ten records 
> without issue.
>
> When they select 11+, the report, displays with the following error:
>
> This field name is not known. Details: errorKind Error in File
> BillingSiteProfileINSTALLATION111213v2008
> {80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula Record_Selection:
> '({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
> This field name is not known. Details: errorKind
>
> Any ideas why this happens? I have refreshed the report, verified the DB, etc.
> Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.
>
> Keith Sinclair
> Remedy Development
> ShopperTrak Chicago, USA
> O 312.676.8289
> ksincl...@shoppertrak.com | 
> shoppertrak.com Retail Profitability, Improved.
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

--
This message, and any attachments, is for the intended recipient(s) only, may 
contain information that is privileged, confidential and/or proprietary and 
subject to important terms and conditions available at 
http://www.bankofamerica.com/emaildisclaimer.   If you are not the intended 
recipient, please delete this message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

[Sanford, Claire]

I better take a closer look at that list before I re-do the indexes!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Wednesday, February 10, 2016 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
I've had that one get me more than once - usually when people's last names 
match common words.  I think I had a guy with a last name of "An" with that 
problem once.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, February 10, 2016 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
That was it!  I never would have thought to look there!  Thank you!!!

“young;younger;youngest”

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 09, 2016 10:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
Everything Jase said, plus this - "young" might have been added to the ignore 
words list for FTS.  Check that too.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Tuesday, February 09, 2016 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
Hi Claire,
The only time I've seen this is when the FTS index didn't complete because it 
was taking too long to run. BMC gave us a fix for the FTS indexing and the 
problem was solved.   You can test by disabling FTS and try your search again. 
If your search works with FTS disabled you can be reasonably sure that's the 
problem.  Hope this helps

Jase

On Feb 9, 2016, at 5:42 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Has anyone ever experienced this weirdness…  Search for a last name and NO ONE 
with that last name pulls up.

On the CTM:People form when we search for anyone with the last name “young” 
nothing comes up.  We have 81 people with that last name.

I’m going to export them all and delete them and rebuild them if I have to, it 
is just weird!



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org




_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - 
www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - 
www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Selecting more than 10 records in MT report error

[Ludwig, Sally]

The User tool uses a built in viewer and does not interact with the Crystal 
Reports Server/BOXI.So comparing the running of the report in the User Tool 
to the running of the report from the Midtier client is comparing 'apples to 
oranges'.  Most likely there is a Crystal/BOXI setting or webserver setting 
that is truncating the qualification and thus generating the error.  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 10, 2016 3:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Hi,

That may well be, but 11 is not a big number. Can you please try another set of 
11 records, and also 9 records overlapping record id 11 to make sure that it is 
not related to a specific record?

Best Regards - Misi, RRR AB, http://rrr.se

> Well, the report runs fine with 11+ records when called through the 
> User Tool, so I am thinking it's a mid-tier related issue now. Perhaps 
> hitting a memory/cache limit?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, February 10, 2016 11:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Selecting more than 10 records in MT report error
>
> Hi,
>
> My guess would be that it is a specific record that is the problem, 
> rather than the number of records. Can you check that out?
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> Okay, here's something I want to see if anyone else has come across.
>> When a user selects 10 records in Mid-Tier, clicks the 'report' 
>> button and selects a predefined Crystal Report, the report displays 
>> all ten records without issue.
>>
>> When they select 11+, the report, displays with the following error:
>>
>> This field name is not known. Details: errorKind Error in File
>> BillingSiteProfileINSTALLATION111213v2008
>> {80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula
>> Record_Selection:
>> '({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
>> This field name is not known. Details: errorKind
>>
>> Any ideas why this happens? I have refreshed the report, verified the 
>> DB, etc.
>> Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.
>>
>> Keith Sinclair
>> Remedy Development
>> ShopperTrak Chicago, USA
>> O 312.676.8289
>> ksincl...@shoppertrak.com | 
>> shoppertrak.com Retail Profitability, Improved.
>>
>>
>> _
>> _ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>> "Where the Answers Are, and have been for 20 years"
>>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Selecting more than 10 records in MT report error

[Misi Mladoniczky]

Hi,

That may well be, but 11 is not a big number. Can you please try another set
of 11 records, and also 9 records overlapping record id 11 to make sure that
it is not related to a specific record?

Best Regards - Misi, RRR AB, http://rrr.se

> Well, the report runs fine with 11+ records when called through the User Tool,
> so I am thinking it's a mid-tier related issue now. Perhaps hitting a
> memory/cache limit?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Wednesday, February 10, 2016 11:54 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Selecting more than 10 records in MT report error
>
> Hi,
>
> My guess would be that it is a specific record that is the problem, rather
> than the number of records. Can you check that out?
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
>> Okay, here's something I want to see if anyone else has come across.
>> When a user selects 10 records in Mid-Tier, clicks the 'report' button
>> and selects a predefined Crystal Report, the report displays all ten records
>> without issue.
>>
>> When they select 11+, the report, displays with the following error:
>>
>> This field name is not known. Details: errorKind Error in File
>> BillingSiteProfileINSTALLATION111213v2008
>> {80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula
>> Record_Selection:
>> '({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
>> This field name is not known. Details: errorKind
>>
>> Any ideas why this happens? I have refreshed the report, verified the DB,
>> etc.
>> Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.
>>
>> Keith Sinclair
>> Remedy Development
>> ShopperTrak Chicago, USA
>> O 312.676.8289
>> ksincl...@shoppertrak.com |
>> shoppertrak.com Retail Profitability, Improved.
>>
>>
>> __
>> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers
> Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Remedy 9 mid tier URL

[Su Kaur]

On 7.6 - URL http:/// 
automatically resolves to http:///arsys/shared/login.jsp

But on 9.0.1, we have to specify the complete URL.

Is it something related to the version or config changes?

Thanks!
Kaur

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SRM Group Approval Issue

[Chetan Shinde]

so in SRD if you set Approval Type- Group, then there has to be a Approval
Chain defined for the type - Group. Without this configuration the approval
workflow will not trigger  and no approvers would be attached. OOTB there
is an approval chain you get for Manager approval(inidividual approval) and
also for Group approval(level approval)
Hope this helps or let me know if you need more info.

Regards,
Chetan Shinde

On Wed, Feb 10, 2016 at 10:42 AM, babajan baig 
wrote:

> **
> Hello Chetan,
>
> There are no approval chains configured.
>
> SRD approval type is set to Group but not CUSTOM..
>
>
> Regards,
> -Babajan.
>
> On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde 
> wrote:
>
>> **
>> Please check if  the approval chain configured for the Group approval has
>> the correct qualification and references. That will help you track down the
>> issue.
>>
>> Regards,
>> Chetan Shinde
>>
>> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig 
>> wrote:
>>
>>> **
>>> Hello Team,
>>>
>>> We are facing an issue with SRM Group Approval issue. Below are the
>>> details about the issue:
>>>
>>> 1. SRD is configured with Approval Type = Group and selected the Support
>>> Group
>>> 2. There are a few people having request approver functional role under
>>> the Support Group.
>>> 3. When the request is Submitted, Request Status goes to Waiting
>>> Approval but unable to see the Approvers list/under the Approvals Tab.
>>>
>>> We have tried with different support groups as well but not working.
>>>
>>> Kindly Suggest how we can fix this issue.
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Selecting more than 10 records in MT report error

[Sinclair, Keith]

Well, the report runs fine with 11+ records when called through the User Tool, 
so I am thinking it's a mid-tier related issue now. Perhaps hitting a 
memory/cache limit?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, February 10, 2016 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selecting more than 10 records in MT report error

Hi,

My guess would be that it is a specific record that is the problem, rather than 
the number of records. Can you check that out?

Best Regards - Misi, RRR AB, http://rrr.se

> Okay, here's something I want to see if anyone else has come across. 
> When a user selects 10 records in Mid-Tier, clicks the 'report' button 
> and selects a predefined Crystal Report, the report displays all ten records 
> without issue.
>
> When they select 11+, the report, displays with the following error:
>
> This field name is not known. Details: errorKind Error in File
> BillingSiteProfileINSTALLATION111213v2008
> {80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula Record_Selection:
> '({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
> This field name is not known. Details: errorKind
>
> Any ideas why this happens? I have refreshed the report, verified the DB, etc.
> Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.
>
> Keith Sinclair
> Remedy Development
> ShopperTrak Chicago, USA
> O 312.676.8289
> ksincl...@shoppertrak.com | 
> shoppertrak.com Retail Profitability, Improved.
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .net apis 9.0/9.1

[LJ LongWing]

That's a good point that I hadn't thought ofor for that mattermove
from accessing Remedy with API to the JDBC layerdepending on what's
needed, it might even be easier than the Rest servicesAND, it doesn't
require any configuration on the server, if not already enabled :)

On Wed, Feb 10, 2016 at 9:00 AM, Jim Coryat (jcoryat) 
wrote:

> **
>
> Why wouldn’t you use the RESTful API at this point?  Decouple your code
> from a dll library that BMC doesn’t officially support.
>
>
>
> [image: http://collab.micron.com/corp/brand/SiteAssets/Micron.png]
> 
>
> *Jim Coryat*
> Sr. Software Engineer, Service Management Tools
> Information Technology
> Micron Technology, Inc.
>
>
>
>
>
> *From:* Halleux, Jean-Louis [mailto:jean-louis.hall...@scarlet.biz]
> *Sent:* Tuesday, February 09, 2016 5:56 AM
> *Subject:* .net apis 9.0/9.1
>
>
>
> **
>
> Hi listers,
>
>
>
> Does someone know where I can find .net apis for 9.0 or 9.1 ?
>
>
>
> Thanks a lot.
>
> Jean-Louis Halleux
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SRM Group Approval Issue

[onkar shinde]

Hi,

Just to start with some basic troubleshooting..
Could you check if the approvals are stuck in Application Pending form.

Check If you see the New Details records created for today...

Thanks
Onkar.
On 10-Feb-2016 11:07 pm, "babajan baig"  wrote:

> **
> Hello Chetan,
>
> There are no approval chains configured.
>
> SRD approval type is set to Group but not CUSTOM..
>
>
> Regards,
> -Babajan.
>
> On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde 
> wrote:
>
>> **
>> Please check if  the approval chain configured for the Group approval has
>> the correct qualification and references. That will help you track down the
>> issue.
>>
>> Regards,
>> Chetan Shinde
>>
>> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig 
>> wrote:
>>
>>> **
>>> Hello Team,
>>>
>>> We are facing an issue with SRM Group Approval issue. Below are the
>>> details about the issue:
>>>
>>> 1. SRD is configured with Approval Type = Group and selected the Support
>>> Group
>>> 2. There are a few people having request approver functional role under
>>> the Support Group.
>>> 3. When the request is Submitted, Request Status goes to Waiting
>>> Approval but unable to see the Approvers list/under the Approvals Tab.
>>>
>>> We have tried with different support groups as well but not working.
>>>
>>> Kindly Suggest how we can fix this issue.
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Selecting more than 10 records in MT report error

[Misi Mladoniczky]

Hi,

My guess would be that it is a specific record that is the problem, rather
than the number of records. Can you check that out?

Best Regards - Misi, RRR AB, http://rrr.se

> Okay, here's something I want to see if anyone else has come across. When a
> user selects 10 records in Mid-Tier, clicks the 'report' button and selects a
> predefined Crystal Report, the report displays all ten records without issue.
>
> When they select 11+, the report, displays with the following error:
>
> This field name is not known. Details: errorKind Error in File
> BillingSiteProfileINSTALLATION111213v2008
> {80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula Record_Selection:
> '({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
> This field name is not known. Details: errorKind
>
> Any ideas why this happens? I have refreshed the report, verified the DB, etc.
> Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.
>
> Keith Sinclair
> Remedy Development
> ShopperTrak Chicago, USA
> O 312.676.8289
> ksincl...@shoppertrak.com | shoppertrak.com
> Retail Profitability, Improved.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

[William Rentfrow]

I've had that one get me more than once - usually when people's last names 
match common words.  I think I had a guy with a last name of "An" with that 
problem once.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, February 10, 2016 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
That was it!  I never would have thought to look there!  Thank you!!!

“young;younger;youngest”

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 09, 2016 10:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
Everything Jase said, plus this - "young" might have been added to the ignore 
words list for FTS.  Check that too.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Tuesday, February 09, 2016 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
Hi Claire,
The only time I've seen this is when the FTS index didn't complete because it 
was taking too long to run. BMC gave us a fix for the FTS indexing and the 
problem was solved.   You can test by disabling FTS and try your search again. 
If your search works with FTS disabled you can be reasonably sure that's the 
problem.  Hope this helps

Jase

On Feb 9, 2016, at 5:42 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Has anyone ever experienced this weirdness…  Search for a last name and NO ONE 
with that last name pulls up.

On the CTM:People form when we search for anyone with the last name “young” 
nothing comes up.  We have 81 people with that last name.

I’m going to export them all and delete them and rebuild them if I have to, it 
is just weird!



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org




_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - 
www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Selecting more than 10 records in MT report error

[Sinclair, Keith]

Okay, here's something I want to see if anyone else has come across. When a 
user selects 10 records in Mid-Tier, clicks the 'report' button and selects a 
predefined Crystal Report, the report displays all ten records without issue.

When they select 11+, the report, displays with the following error:

This field name is not known. Details: errorKind Error in File 
BillingSiteProfileINSTALLATION111213v2008 
{80500510-C253-4CCB-8850-13FF6F5878C3}.rpt: Error in formula Record_Selection: 
'({CHG_Change.Change_ID_}="C020715")or({CHG_Change.Change_ID_}="C043567")or({CHG_Change.Change_ID_}="C049824")or({CHG_Change.Change_ID_}="C054514")or({CHG_Change.Change_ID_}="C054515")or({CHG_Change.Change_ID_}="C054516")or({CHG_Change.Change_ID_}="C058635")or({CHG_Change.Change_ID_}="C058636")or({CHG_Change.Change_ID_}="C065950")or({CHG_Change.Change_ID_}="C068192")or({CHG_Change.Change_ID_}="C069264")'
 This field name is not known. Details: errorKind

Any ideas why this happens? I have refreshed the report, verified the DB, etc.
Specs: 8.1.2 MT & ARS on CentOS, Oracle11 DB, Tomcat 7.

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: .net apis 9.0/9.1

[Jim Coryat (jcoryat)]

Why wouldn't you use the RESTful API at this point?  Decouple your code from a 
dll library that BMC doesn't officially support.

[http://collab.micron.com/corp/brand/SiteAssets/Micron.png]

Jim Coryat
Sr. Software Engineer, Service Management Tools
Information Technology
Micron Technology, Inc.



From: Halleux, Jean-Louis [mailto:jean-louis.hall...@scarlet.biz]
Sent: Tuesday, February 09, 2016 5:56 AM
Subject: .net apis 9.0/9.1

**
Hi listers,

Does someone know where I can find .net apis for 9.0 or 9.1 ?

Thanks a lot.
Jean-Louis Halleux
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SRM Group Approval Issue

[babajan baig]

Hello Chetan,

There are no approval chains configured.

SRD approval type is set to Group but not CUSTOM..


Regards,
-Babajan.

On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde 
wrote:

> **
> Please check if  the approval chain configured for the Group approval has
> the correct qualification and references. That will help you track down the
> issue.
>
> Regards,
> Chetan Shinde
>
> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig 
> wrote:
>
>> **
>> Hello Team,
>>
>> We are facing an issue with SRM Group Approval issue. Below are the
>> details about the issue:
>>
>> 1. SRD is configured with Approval Type = Group and selected the Support
>> Group
>> 2. There are a few people having request approver functional role under
>> the Support Group.
>> 3. When the request is Submitted, Request Status goes to Waiting Approval
>> but unable to see the Approvers list/under the Approvals Tab.
>>
>> We have tried with different support groups as well but not working.
>>
>> Kindly Suggest how we can fix this issue.
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Columns in Attachments pools

[LJ LongWing]

Thomas,
I see no method through Dev Studio to be able to adjust the visibility of
those fields.  In the labels, you can remove the labels of buttons, and the
buttons go away, but removing the labels of the columns doesn't remove the
columnso, CSS manipulation may be the only way.

On Wed, Feb 10, 2016 at 6:14 AM, Thomas Miskiewicz 
wrote:

> Hi Listers,
>
> the attachment pool contains three columns: Filename, Max Size and Attach
> Name. Can I hide one of them?  Set the width in Dev Studio? Or is css the
> only way to manipulate it?
>
>
> Thanks
> Thomas
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

JOB - GDIT looking for a Sr remedy developer, DC area

[Campbell, Michael J]

Must have a TS clearance, US citizen, an EOD from DHS is highly desirable.

Must have 8x experience, prefer 9x ITSM

Must know CMDB, Integration engine and ADDM cold

US citizens only,  10-20 percent of work can be remote.

excellent benefits. 401k, 15 days vacation

michael.campbe...@gdit.com, no 3rd parties please

703-231-7185

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Looking for a Position

[Campbell, Michael J]

are you willing to work in DC for GDIT, , do you have a clearance? mike


From: Action Request System discussion list(ARSList)  on 
behalf of Joe D'Souza 
Sent: Tuesday, February 9, 2016 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Position

**
I am looking for a new contract as well. Any leads will be appreciated as 
always.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Davis
Sent: Sunday, February 07, 2016 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Looking for a Position

** Did you get that Indy job announment I send you?

On Thursday, January 28, 2016, David Charters 
mailto:da...@charterstechnologies.com>> wrote:
**
Listers,

Sorry if this is redundant, but I like to keep things fresh when I can. I am 
still open and looking for a Contract or FTE position. I am highly proficient 
in ITSM, CMDB, ADDM, SLM, and Analytics to ARS 9.1 with special focus on CMDB 
and in the older systems AIE. I am willing to travel for the right contract, I 
am also open to relocation for the right opportunity. I work very well in both 
Windows and Unix environments and in both Oracle and MSSQL. Please contact me 
off list if you think I might of service to you, and I will gladly send you my 
resume.

Thank You,

David Charters
Charters Technologies
317-331-8985
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SRM Group Approval Issue

[Chetan Shinde]

Please check if  the approval chain configured for the Group approval has
the correct qualification and references. That will help you track down the
issue.

Regards,
Chetan Shinde

On Wed, Feb 10, 2016 at 7:43 AM, babajan baig  wrote:

> **
> Hello Team,
>
> We are facing an issue with SRM Group Approval issue. Below are the
> details about the issue:
>
> 1. SRD is configured with Approval Type = Group and selected the Support
> Group
> 2. There are a few people having request approver functional role under
> the Support Group.
> 3. When the request is Submitted, Request Status goes to Waiting Approval
> but unable to see the Approvers list/under the Approvals Tab.
>
> We have tried with different support groups as well but not working.
>
> Kindly Suggest how we can fix this issue.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Columns in Attachments pools

[Thomas Miskiewicz]

Hi Listers,

the attachment pool contains three columns: Filename, Max Size and Attach Name. 
Can I hide one of them?  Set the width in Dev Studio? Or is css the only way to 
manipulate it?


Thanks
Thomas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

SRM Group Approval Issue

[babajan baig]

Hello Team,

We are facing an issue with SRM Group Approval issue. Below are the details
about the issue:

1. SRD is configured with Approval Type = Group and selected the Support
Group
2. There are a few people having request approver functional role under the
Support Group.
3. When the request is Submitted, Request Status goes to Waiting Approval
but unable to see the Approvers list/under the Approvals Tab.

We have tried with different support groups as well but not working.

Kindly Suggest how we can fix this issue.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

[Sanford, Claire]

That was it!  I never would have thought to look there!  Thank you!!!

“young;younger;youngest”

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 09, 2016 10:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
Everything Jase said, plus this - "young" might have been added to the ignore 
words list for FTS.  Check that too.

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Tuesday, February 09, 2016 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

**
Hi Claire,
The only time I've seen this is when the FTS index didn't complete because it 
was taking too long to run. BMC gave us a fix for the FTS indexing and the 
problem was solved.   You can test by disabling FTS and try your search again. 
If your search works with FTS disabled you can be reasonably sure that's the 
problem.  Hope this helps

Jase

On Feb 9, 2016, at 5:42 PM, Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
**
Has anyone ever experienced this weirdness…  Search for a last name and NO ONE 
with that last name pulls up.

On the CTM:People form when we search for anyone with the last name “young” 
nothing comes up.  We have 81 people with that last name.

I’m going to export them all and delete them and rebuild them if I have to, it 
is just weird!



ITSM 7.6.04 SP3
ARS 7.6.04 SP5
Oracle 11.2.0.3.0 - 64bit Production
Win 2008 Server

Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
claire.sanf...@memorialhermann.org




_ARSlist: "Where the Answers Are" and have been for 20 years_

No virus found in this message.
Checked by AVG - 
www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"