Re: Splunk

[Brittain, Mark]

OK, maybe I didn’t quite explain this correctly. We’re not setting up splunk 
just to use with ITSM. We use splunk for a lot of things and I was approached 
by our splunk admin to see if we could use splunk to monitor stuff generated 
out of ARS.

If you know of any ready made splunk apps or have suggestions on creating our 
own, that would be greate.


Thanks
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Monday, February 15, 2016 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Splunk

**
Unless I have miss-understood, why couldn’t you setup SNMP track. That would 
cover the database, application and mid-tier servers.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, February 15, 2016 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Splunk

**
Curious, what do you have in mind for a much smaller system?
On Mon, Feb 15, 2016 at 9:27 AM David Charters 
> wrote:
**
Just my opinion, but that’s a really big system that a much smaller system can 
do.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, 
Mark
Sent: Monday, February 15, 2016 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Splunk

**
HI All

My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
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This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
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the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
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unlawful. If you have received this E-mail in error, please notify the sender 
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Re: Splunk

[David Charters]

Unless I have miss-understood, why couldn’t you setup SNMP track. That would 
cover the database, application and mid-tier servers.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, February 15, 2016 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Splunk

**
Curious, what do you have in mind for a much smaller system?
On Mon, Feb 15, 2016 at 9:27 AM David Charters 
> wrote:
**
Just my opinion, but that’s a really big system that a much smaller system can 
do.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, 
Mark
Sent: Monday, February 15, 2016 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Splunk

**
HI All

My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[image001.gif]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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Re: Splunk

[Jason Miller]

Curious, what do you have in mind for a much smaller system?

On Mon, Feb 15, 2016 at 9:27 AM David Charters <
da...@charterstechnologies.com> wrote:

> **
>
> Just my opinion, but that’s a really big system that a much smaller system
> can do.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark
> *Sent:* Monday, February 15, 2016 9:20 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Splunk
>
>
>
> **
>
> HI All
>
>
>
> My management is looking to leverage Splunk to monitor our ITSM
> environment. Has anyone used Splunk with AR System/ITSM? If so, is your
> Splunk application home grown or acquired?
>
>
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: image001.gif]
>
>
>
>
> --
>
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Looking for multiple Sr. Remedy Systems Engineers

[Alicia Shen]

Hello all:

I work for NCI – we are a leading provider of enterprise solutions and services 
to US defense, intelligence, healthcare and civilian government agencies.  NCI 
is the prime on a contract with U.S. Army in Ft Huachuca, AZ.  Ft. Huachuca is 
1.5 hour south of Tucson.   I’m actively recruiting on our multiple Sr. Remedy 
Systems Engineer positions.  This person will be NCI’s full-time employee with 
full benefits.  US citizenship is required. It's an on-site position due to 
government customer requirement.  

As an Sr. Enterprise Remedy Systems Engineer, you will provide services in 
support of the U.S. Army Network Enterprise Technology Command (NETCOM), 
Assistant Chief of Staff (ACofS), G-5. You will provide engineering, test and 
evaluation, over-the-shoulder training, integration and sustainment support, 
configuration management, and life-cycle support of the Army Enterprise Service 
Management System (ESMS). You will provide subject matter expertise in the 
Remedy Information Technology Service Management (ITSM) capability including 
all core modules which are Service Desk, Change Management, Configuration 
Management, Release Management, and Asset Management. In support of the ITSM 
capability, you will provide expertise in the Remedy Service Level Management 
(SLM), Service Request Management (SRM), Remedy Analytics, and Remedy Knowledge 
Management (RKM) modules as well as BMC ProactiveNet Performance Management 
(BPPM) Suite and BMC Remedy Analytics and Dashboards. You will also support the 
integration of information/data exchange of Army Land War Net (LWN) Network 
Operations (NetOps) Architecture (LNA) capabilities with the ESMS. This 
requirement is for the Continental United States (CONUS) and Outside the 
Continental United States (OCONUS) Secure Internet Protocol Router Network 
(SIPRNET), Non-secure Internet Protocol Router Network (NIPRNET), and Deployed 
Forces (DF) environments.

Please contact me for more information:

Alicia Shen, CSSR
Sr. Sourcer, Talent Acquisition
NCI
11730 Plaza America Drive | Reston, VA 20190
Office: 703.707.6833  
as...@nciinc.com | www.ncicareers.com | www.facebook.com/nciinc | NASDAQ:NCIT
Designated a 2015 Military Friendly® Employer

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Re: Splunk

[Sanford, Claire]

Paul Buffington is your go-to person for all things Splunk and Remedy.   He was 
with Effect-Tech.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, February 15, 2016 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Splunk

**
HI All

My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
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Re: Splunk

[David Charters]

Just my opinion, but that's a really big system that a much smaller system can 
do.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, February 15, 2016 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Splunk

**
HI All

My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
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Re: Splunk

[LJ LongWing]

Mark,
We use Splunk to monitor various aspects of our system and even use Splunk
to open alerts in our monitoring system to send out pages and such.  If I
ever move somewhere without Splunk, I'm really going to miss the dashboards
that I have created for it :)

On Mon, Feb 15, 2016 at 7:20 AM, Brittain, Mark 
wrote:

> **
>
> HI All
>
>
>
> My management is looking to leverage Splunk to monitor our ITSM
> environment. Has anyone used Splunk with AR System/ITSM? If so, is your
> Splunk application home grown or acquired?
>
>
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Brittain*
>
> Sr. OSD Systems Engineer
>
> ITILv3 Foundation, Continual Service Improvement
>
> *NaviSite, Inc. – A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315.634.9337
>
> Mobile: 315.882.5360
>
> [image: navsig]
>
>
>
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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UNSUBSCRIBE

[Dave Wilmot]

Regards,


Dave Wilmot
President - Rapid Technologies
www.raptek.com
dave.wil...@raptek.com

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Re: Objects are slow to migrate using Migrator 8.1.02

[Bala iLink]

Kevin,


We are using Remedy Migrator (same version as yours) and it will take time to 
migrate then the normal dev studio import/export for its own reasons. Since its 
a Group form, its possible that the cache will come into effect as well.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Kevin Shaffer 
Sent: Friday, February 5, 2016 6:19 PM
To: arslist@ARSLIST.ORG
Subject: Objects are slow to migrate using Migrator 8.1.02

**

All



We are using AR Migrator 8.1.02 to migrate from a def file to a server.  The 
def file contains 1 Form.  It takes 20 mins for the Migrator process to 
complete.  I created a ticket with BMC and the response was this is expected 
time because we have 37000 records in our Group form and the Group form is 
needed by Migrator to assign permissions.



37,000 records doesn't seem a lot to me.  I would expect a normal user base 
would have similar number of records.   If Migrator is choking because of this, 
I would assume not many companies could use AR Migrator.



I was trying to find out if anyone out there has successfully been able to use 
Migrator and has a similar record count in their Group form.  I would expect 
1-2 min completion times for 1 form with 8 fields on it, not 20-25 mins. I have 
also tried one just one Filter with similar results and I have also tried 
multiple servers.  I have enabled logging, SQL, Filter, and Migrator and no 
real indicators appear in the logs.



I would appreciate if anyone else is able to share their results with Migrator 
so I can determine if this truly is the expected response time or if I need to 
continue troubleshooting.



Thanks

Kevin



P.S.  If I use Dev Studio to import the form, it completes in seconds.  I know 
I can use Dev Studio but I am trying to implement Migration Processes using AR 
Migrator as our tool.



[Partner Logo-EmailSig]

Kevin Shaffer, Senior Partner

Partner IT, Inc.

(O) 888-380-8899

(C) 316-208-5341

(F) 708-887-1704



[ZA104088553] [ZA104088555] 
  [ZA104088556] 


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Re: CHG: Risk Level Question

[Bala iLink]

Mark,

Change the Selection Values and retain the Alias Values. It will leave you with 
only modifying the selection values. No need to change the Workflows, as it 
will take care of the alias values.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Brittain, Mark 
Sent: Friday, February 5, 2016 1:39 PM
To: arslist@ARSLIST.ORG
Subject: CHG: Risk Level Question

**

HI All & TGIF



On the CHG: Infrastructure Change has anyone modified the values on the Risk 
Level field? OTB it is Risk Level 1, 2, etc. This doesn't mean anything to most 
people and I have been asked about change it to something like None, Low, etc. 
I am thinking that since this is a zero based selection field any workflow 
associated to this field or any data feeding onto this field would be not 
impacted so long as I didn't delete any of the values (0-4).



ARS 7.6.04

ITSM 7.6.04



Thanks and have a great weekend.



Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
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Re: Goofy Error

[Bala iLink]

Mark,

It appears that the escalation or the workflow triggered by the escalation is 
setting up the 'status' field to NULL, which is a mandatory field. Can you 
check the form name for T1060 in the schema tables and see, why the status is 
updating it to null.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Grooms, Frederick W 
Sent: Friday, February 12, 2016 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Goofy Error

Since it is from 390603 it is from an Escalation (At least the Escalation 
kicked off the transaction)

To find it turn on SQL and Filter logging.  Either put them in the same log 
file or find the error in the SQL log and using the TID find it in the Filter 
log

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, February 11, 2016 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Goofy Error

**
Hi All

Has anyone seen this error before? I thought it was about a KB article with an 
expired review date. But after changing the review date I am still getting this 
error. Get this error in 5 times every minute. Can't find an escalation or 
anything

Thu Feb 11 16:35:21 2016  390603 : The SQL database operation failed. : 
ORA-01407: cannot update ("ARADMIN"."T1060"."C7") to NULL (ARERR 552

ARS 7.6.04 SP5
ITSM 7.6.04 SP2

Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360

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Re: Splunk

[Bala iLink]

Hi Mark,


We are using Splunk to monitor our AR Servers. We are manually setting up few 
parameters to look out for in our servers.

Thanks,
Bala

From: Action Request System discussion list(ARSList)  on 
behalf of Brittain, Mark 
Sent: Monday, February 15, 2016 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Splunk

**

HI All



My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?



ARS 7.6.04

ITSM 7.6.04



Thanks

Mark



Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

[navsig]





This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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Splunk

[Brittain, Mark]

HI All

My management is looking to leverage Splunk to monitor our ITSM environment. 
Has anyone used Splunk with AR System/ITSM? If so, is your Splunk application 
home grown or acquired?

ARS 7.6.04
ITSM 7.6.04

Thanks
Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[navsig]




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
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