Re: AR Utilities Saga continues

[Joe D'Souza]

Does it even work anymore? I had a license key years ago purchased for me
when working for a consulting firm called BearingPoint and applied to one of
my older laptop that I might have lying around somewhere but didn't bother
to port it on my new hardware assuming it may not be compatible with newer
versions of the AR System.

 

Would the old key work with the new version of the utilities and the new
versions of ARS?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Monday, February 22, 2016 10:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

Hi Jason,

 

That is exactly for the help I was hoping to obtain. I was able to find my
valid key on the old workstation and apply to the new.

 

Thank you.

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 19, 2016 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Utilities Saga continues

 

** 

I see my license key in the registry:
HKEY_CURRENT_USER\Software\ARUtilities75

 

On Fri, Feb 19, 2016 at 11:46 AM Brittain, Mark 
wrote:

** 

Hi All & TGIF

 

As you may recall I am having issues installing ARUtilities 7.6 on my new
workstation and after a few tries did get it installed. However I cannot
find the license key. I have tried emailing support but I'm guessing they're
not there anymore. Is there any way to recover the license key from a
machine that was properly licensed? I see there are a few crack programs out
there but hesitate to go there as I have been burned before on such site.

 

Thanks

Mark

 

Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. - A Time Warner Cable Company

mbritt...@navisite.com

Office: 315.634.9337

Mobile: 315.882.5360

navsig

 

 


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Re: AR System Development Tools (RDS) and Windows 10 - Compatible??

[Joe D'Souza]

Thanks LJ.

 

I have ARS 8.1.2 as well with SQL Express server 2K8 R2 on my current
Windows 7 Professional Desktop at home which I am hoping to not blow up
should I ever take up on the free Windows 10 upgrade that has been available
for a while.

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 24, 2016 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Development Tools (RDS) and Windows 10 - Compatible??

 

** 

Joe,

I had a Windows 7 system running ARS 8.x, SQL Server Express and
Tomcat/Mid-Tier that I upgraded to Windows 10 with no issue.

 

On Tue, Feb 23, 2016 at 10:18 PM, Joe D'Souza  wrote:

** 

Wanted to know if anyone had any significant trouble running the Remedy
Developer Studio (RDS) of all currently available supported versions from
7.6.04 right to 9.x on the new Windows 10 OS?

 

Also has anyone upgraded personal devices (Laptops or Desktops) that had the
full AR System Server on "Windows 7 Professional" to Windows 10 where all
the tiers - Server, Database (SQL Express) and Mid-Tier were installed on
their personal device? Any trouble with that?

 

Or was it all compatible?

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

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Re: Call AI job from workflow?

[Rick Cook]

What you do in AI is create a job, into which one or more transformations
are placed.  You can then set the Job to run on an automated schedule or
set workflow to run the job event driven. All AI data is stored in the UDM
forms.

Rick
On Feb 24, 2016 1:24 PM, "jham36"  wrote:

> **
> Has this been figured out?  I opened a ticket with support on this.  With
> AIE I would call aiexfer.exe and pass my variables there and it would
> create an entry in Application Pending and only process the single record I
> wanted.
> Support is telling me to use this command for AI:
>
> cd C:\Program Files\BMC Software\ARSystem\diserver\data-integration
> kitchen.bat /level:Basic /server:W-SSARKATE-67 /port:0 /user:Demo
> /pass:Demo /job:Test_job1 /dir:/ > C:\Test\trans.log
>
>
> What they failed to tell me is how to pass in a PKE ID and if I need to
> add anything into the transformation to make use of the
> parameter/variable.  In AIE it just worked.
>
>
> Thanks,
>
> James
>
> On Monday, August 3, 2015 at 5:10:45 PM UTC-4, Andrew Hicox wrote:
>>
>> **
>> Thanks for the pointers everyone!
>> I'm still a long way from getting this working, however I think I'm on
>> the right track now.
>>
>> For those who may be interested, here's some interesting things I've
>> found so far:
>>
>> 1) there is a (very convoluted, yet apparently working) example of this
>> sort of thing already in the OOB code if you have SRM installed.
>> Check out the workflow on
>>
>> *SRS:ImportExportConsole*
>> 2) contrary to the documentation, you do NOT need to create a Job, you
>> can call transformations directly from workflow.
>> As Jarl pointed out, you can do this by pushing data into *UDM:Execution*
>> (though I suspect you still need Job if you want to use *Application
>> Pending*)
>>
>> 3) The way you can send variables (i.e. "Parameters" in Pentaho-land)
>> into an AI Job or Transformation is via the *UDM:Variable* form.
>> The *Name* field corresponds to the *Parameter* (in Spoon, right-click,
>> select "Job Properties" or "Transformation Properties", these are defined
>> in the "Parameters" tab)
>> The *Value *field is the value you want to set on the parameter.
>> And this is apparently what *'Variable Set Name'* is for on
>> *UDM:Execution*, and *UDM:ExecutionInstance* ... you send a GUID on this
>> to *UDM:Variables*, as well as to *UDM:Execution*, and that's how it
>> binds these specific variables to the job or transformation you're
>> executing (this field is missing from *Application Pending*, so I've got
>> no idea how you can send parameters into a job from that form).
>>
>> thanks again everyone. I'll keep the thread updated as I figure this out
>> (for future googling posterity if nothing else).
>>
>> -Andy
>>
>>
>> On Mon, Aug 3, 2015 at 1:20 PM, Jarl Grøneng  wrote:
>>
>>> **
>>> Hi.
>>>
>>> Push to the UDM:Execution form:
>>> Directory:  ""
>>> Log Level:  "Minimal"
>>> Type:   "Job"
>>> Operation:  "Start"
>>> Carte ObjectID: "" (grab the name from
>>> UDM:ExecutionInstance)
>>> Name:   ""
>>>
>>> Not sure about parameteters, but take a look at the Variable Set Name
>>> field.
>>>
>>>
>>> Logging, take a look at:
>>> UDM:StepLog
>>> UDM:TransformationLog
>>> UDM:JobEntryLog
>>> UDM:JobLog
>>> UDM:ExecutionStatus
>>>
>>> --
>>> J
>>>
>>> 2015-08-03 18:46 GMT+02:00 Andrew Hicox :
>>>
 **
 Aah yeah, I found this in the documentation, so it looks like the way
 to trigger an AI job is basically to push the right values into
 "Application Pending" (at least on 8.1.01):


 https://docs.bmc.com/docs/display/public/ac81/Setting+up+event-driven+jobs+in+Atrium+Integrator

 I think from there, I can probably watch the various log forms
 (UDM:TransformationLog, UDM:StepLog etc) to try and catch errors, status,
 etc. Though identifying MY specific job versus any other random job that
 might be running at the time ... I'm not quite clear on that (yet), but
  really what I'm struggling with now, is how to send a variable into
 the AI job.

 Just one would do. If I could send a GUID or something into the job,
 that'd be good enough to glue everything together (for instance I can use
 the GUID to reach back into the DB and find my attachment filename,
 identify my logs from all the others, etc).  Thing is ... so far ... I just
 don't see a way to do something like that, but maybe I'm just barking up
 the wrong tree and there's a "right" way to do this?

 I see a few suspiciously "extra" fields on Application Pending ('Field
 1', 'Field 2', 'Other Short', 'Other Long', etc). That is certainly the
 sort of thing I'd put on a form to send arguments to a job, but as to how
 specifically these are used (if at all) ... God, it's just anyone's guess
 because there's absolutely zippy mention in the documentation (that I can
 find at least).

 Any more help out there? LOL 

Re: Call AI job from workflow?

[jham36]

Has this been figured out?  I opened a ticket with support on this.  With 
AIE I would call aiexfer.exe and pass my variables there and it would 
create an entry in Application Pending and only process the single record I 
wanted.
Support is telling me to use this command for AI:

cd C:\Program Files\BMC Software\ARSystem\diserver\data-integration 
kitchen.bat /level:Basic /server:W-SSARKATE-67 /port:0 /user:Demo 
/pass:Demo /job:Test_job1 /dir:/ > C:\Test\trans.log


What they failed to tell me is how to pass in a PKE ID and if I need to add 
anything into the transformation to make use of the parameter/variable.  In 
AIE it just worked.


Thanks,

James

On Monday, August 3, 2015 at 5:10:45 PM UTC-4, Andrew Hicox wrote:
>
> ** 
> Thanks for the pointers everyone!
> I'm still a long way from getting this working, however I think I'm on the 
> right track now.
>
> For those who may be interested, here's some interesting things I've found 
> so far:
>
> 1) there is a (very convoluted, yet apparently working) example of this 
> sort of thing already in the OOB code if you have SRM installed.
> Check out the workflow on 
>
> *SRS:ImportExportConsole*
> 2) contrary to the documentation, you do NOT need to create a Job, you can 
> call transformations directly from workflow.
> As Jarl pointed out, you can do this by pushing data into *UDM:Execution* 
> (though I suspect you still need Job if you want to use *Application 
> Pending*)
>
> 3) The way you can send variables (i.e. "Parameters" in Pentaho-land) into 
> an AI Job or Transformation is via the *UDM:Variable* form.
> The *Name* field corresponds to the *Parameter* (in Spoon, right-click, 
> select "Job Properties" or "Transformation Properties", these are defined 
> in the "Parameters" tab)
> The *Value *field is the value you want to set on the parameter.
> And this is apparently what *'Variable Set Name'* is for on 
> *UDM:Execution*, and *UDM:ExecutionInstance* ... you send a GUID on this 
> to *UDM:Variables*, as well as to *UDM:Execution*, and that's how it 
> binds these specific variables to the job or transformation you're 
> executing (this field is missing from *Application Pending*, so I've got 
> no idea how you can send parameters into a job from that form).
>
> thanks again everyone. I'll keep the thread updated as I figure this out 
> (for future googling posterity if nothing else).
>
> -Andy
>
>
> On Mon, Aug 3, 2015 at 1:20 PM, Jarl Grøneng  > wrote:
>
>> ** 
>> Hi.
>>
>> Push to the UDM:Execution form:
>> Directory:  ""
>> Log Level:  "Minimal"
>> Type:   "Job"
>> Operation:  "Start"
>> Carte ObjectID: "" (grab the name from 
>> UDM:ExecutionInstance)
>> Name:   ""
>>
>> Not sure about parameteters, but take a look at the Variable Set Name 
>> field.
>>
>>
>> Logging, take a look at:
>> UDM:StepLog
>> UDM:TransformationLog
>> UDM:JobEntryLog
>> UDM:JobLog
>> UDM:ExecutionStatus
>>
>> --
>> J
>>
>> 2015-08-03 18:46 GMT+02:00 Andrew Hicox :
>>
>>> ** 
>>> Aah yeah, I found this in the documentation, so it looks like the way to 
>>> trigger an AI job is basically to push the right values into "Application 
>>> Pending" (at least on 8.1.01):
>>>
>>>
>>> https://docs.bmc.com/docs/display/public/ac81/Setting+up+event-driven+jobs+in+Atrium+Integrator
>>>
>>> I think from there, I can probably watch the various log forms 
>>> (UDM:TransformationLog, UDM:StepLog etc) to try and catch errors, status, 
>>> etc. Though identifying MY specific job versus any other random job that 
>>> might be running at the time ... I'm not quite clear on that (yet), but 
>>>  really what I'm struggling with now, is how to send a variable into 
>>> the AI job.
>>>
>>> Just one would do. If I could send a GUID or something into the job, 
>>> that'd be good enough to glue everything together (for instance I can use 
>>> the GUID to reach back into the DB and find my attachment filename, 
>>> identify my logs from all the others, etc).  Thing is ... so far ... I just 
>>> don't see a way to do something like that, but maybe I'm just barking up 
>>> the wrong tree and there's a "right" way to do this? 
>>>
>>> I see a few suspiciously "extra" fields on Application Pending ('Field 
>>> 1', 'Field 2', 'Other Short', 'Other Long', etc). That is certainly the 
>>> sort of thing I'd put on a form to send arguments to a job, but as to how 
>>> specifically these are used (if at all) ... God, it's just anyone's guess 
>>> because there's absolutely zippy mention in the documentation (that I can 
>>> find at least).
>>>
>>> Any more help out there? LOL :-)
>>>
>>> thanks everyone!
>>>
>>> -Andy
>>>
>>>
>>>
>>>
>>> On Mon, Aug 3, 2015 at 11:28 AM, Rick Cook >> > wrote:
>>>
 ** 

 I've done it, though my memory is fuzzy on the details.  Basically, 
 when you schedule your AI job, it creates a record in a form.  The form 
 name depends on the version of AI, but it's in the docs. 

 

Re: AR System Development Tools (RDS) and Windows 10 - Compatible??

[David Charters]

Good question, I'd be interested in that as well.



Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone


 Original message 
From: Joe D'Souza 
Date: 2/24/2016 12:19 AM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: AR System Development Tools (RDS) and Windows 10 - Compatible??

**
Wanted to know if anyone had any significant trouble running the Remedy 
Developer Studio (RDS) of all currently available supported versions from 
7.6.04 right to 9.x on the new Windows 10 OS?

Also has anyone upgraded personal devices (Laptops or Desktops) that had the 
full AR System Server on "Windows 7 Professional" to Windows 10 where all the 
tiers - Server, Database (SQL Express) and Mid-Tier were installed on their 
personal device? Any trouble with that?

Or was it all compatible?

Joe
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Case 00092436 Security Concern - Autocomplete is not turned off

[Peter Oldershaw]

Hi All,

Not sure if anyone is concerned but the password field on the config.jsp page 
does not include the autocomplete="off" parameter.  Our IT security chaps 
consider it to be a must have.  I have added the parameter to our config.jsp 
files but thought you might like to know that I put a case into BMC in the hope 
that we get a permanent fix. Case 00092436.

Cheers...Peter

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Re: AR System Development Tools (RDS) and Windows 10 - Compatible??

[LJ LongWing]

Joe,
I had a Windows 7 system running ARS 8.x, SQL Server Express and
Tomcat/Mid-Tier that I upgraded to Windows 10 with no issue.

On Tue, Feb 23, 2016 at 10:18 PM, Joe D'Souza  wrote:

> **
>
> Wanted to know if anyone had any significant trouble running the Remedy
> Developer Studio (RDS) of all currently available supported versions from
> 7.6.04 right to 9.x on the new Windows 10 OS?
>
>
>
> Also has anyone upgraded personal devices (Laptops or Desktops) that had
> the full AR System Server on “Windows 7 Professional” to Windows 10 where
> all the tiers – Server, Database (SQL Express) and Mid-Tier were installed
> on their personal device? Any trouble with that?
>
>
>
> Or was it all compatible?
>
>
>
> Joe
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Password visible in the arcarte.log file

[Oldershaw, Peter]

Thanks Joe, 

I did.  They helped me with the solution as I was unfamiliar with the way Spoon 
jobs worked at the time - not now!  Ticket 00056452.

Cheers...Peter
Infozen Contractor
703 447 5863

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, February 23, 2016 11:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password visible in the arcarte.log file

I would suggest raising this as a defect as this seems to be AR System related 
and a security issue at that given that it might be necessary for you from time 
to time to log more to the log file for obvious reasons.

I recall this being an issue with some other area a few versions ago - I do not 
recall exactly what component but just like this, the log files would document 
the password in clear text while troubleshooting problems or debugging new 
code. A hot fix released in a reasonable time by engineering took care of it 
which was then a part of the next patch..

You might be able to get engineering to work on a hot fix.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Oldershaw, Peter 
Sent: Tuesday, February 23, 2016 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password visible in the arcarte.log file

AR System, for now.

Cheers...Peter
Infozen Contractor
703 447 5863


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, February 22, 2016 6:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Password visible in the arcarte.log file

Just for my info, what method of authentication are you using?

Internal AR System?
LDAP Authentication?
SSO?

By any chance did you get a chance to switch between these methods and see if 
you get the same result?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Oldershaw
Sent: Monday, February 22, 2016 3:26 PM
To: arslist@ARSLIST.ORG
Subject: Password visible in the arcarte.log file

Just wondered if others had noticed this.  We are on 9.0.01 and it seems that 
the Smart Reporting User Sync job is set at a DEBUG log level. The result is 
that the user ids and passwords are logged in plain text to the log file. I set 
it to minimal to fix the problem.

Cheers...Peter


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