Remedy administrator/developer available in May

[Terri Lockwood]

Remedy ITSM administrator / developer with 18 years experience available in 
May.  I was part of a RIF at my company so am looking for my next Remedy 
adventure!  Please contact me off list at terrilockw...@comcast.net .  Have a 
great day!  
Thank you, 
  
Terri 

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Re: Sending request - mailto: Navigation was cancelled

[Grooms, Frederick W]

Thomas,
A couple of questions.
What is your normal email program?   In IE what do you have for your default 
app to handle MAILTO?

And just for fun … What happens if you copy and paste the URL into an IE window?

The only thing I can see from your example that might cause an issue is that 
everywhere in the URL you encoded the space as %20 except for the space between 
Incident and Ticket.  Try changing that one to %20 as well

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, April 19, 2016 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending request - mailto: Navigation was cancelled

**
Thomas

I have also tried mailto and unless you are real good formatting across 
multiple mail platforms and smartphones it might not get you the results you 
want. In any case, good luck

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Monday, April 18, 2016 9:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending request - mailto: Navigation was cancelled

** Mark,

yes, we use PERFORM-ACTION-OPEN-URL and tried with New and current. The problem 
is IE not ARS.

The dialog option is of course nice, but we tried to keep it simple so we went 
for mailto.


Thanks
Thomas

On Monday, April 18, 2016, Brittain, Mark 
> wrote:
**
Thomas

Couple of options. First have you tried including current or new like 
PERFORM-ACTION-OPEN-URL NEW

I think I am doing the same opening a custom pre-formatted email form. I handle 
this by doing an open window (dialog) and then have a push field (create new 
record) and close window behind the sent button. Then I have an on create 
notify filter to actually send. Using the dialog allows you to size the “email” 
form

Hope this helps.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]
 On Behalf Of Thomas Miskiewicz
Sent: Saturday, April 16, 2016 4:09 AM
To: arslist@ARSLIST.ORG
Subject: Sending request - mailto: Navigation was cancelled

**
Hello there,
we got a button that builds the URL to the current request and then we perform 
PERFORM-ACTION-OPEN-URL $URL$ to open a new email.
The $url$ contains something like this: 
mailto:?subject=Incident
 
Ticket:%2000869696=%0ALink%20to%20Ticket:%0A>.
This works just fine but when we do it in the Internet Explorer it has the side 
effect that it opens and new IE window that says Navigation to the webpage was 
cancelled.
Ideas how to get rid of it or alternative solution how to email a link to a 
request?
Thanks
Thomas



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Re: Sending request - mailto: Navigation was cancelled

[Brittain, Mark]

Thomas

I have also tried mailto and unless you are real good formatting across 
multiple mail platforms and smartphones it might not get you the results you 
want. In any case, good luck

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz
Sent: Monday, April 18, 2016 9:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending request - mailto: Navigation was cancelled

** Mark,

yes, we use PERFORM-ACTION-OPEN-URL and tried with New and current. The problem 
is IE not ARS.

The dialog option is of course nice, but we tried to keep it simple so we went 
for mailto.


Thanks
Thomas

On Monday, April 18, 2016, Brittain, Mark 
> wrote:
**
Thomas

Couple of options. First have you tried including current or new like 
PERFORM-ACTION-OPEN-URL NEW

I think I am doing the same opening a custom pre-formatted email form. I handle 
this by doing an open window (dialog) and then have a push field (create new 
record) and close window behind the sent button. Then I have an on create 
notify filter to actually send. Using the dialog allows you to size the “email” 
form

Hope this helps.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]
 On Behalf Of Thomas Miskiewicz
Sent: Saturday, April 16, 2016 4:09 AM
To: arslist@ARSLIST.ORG
Subject: Sending request - mailto: Navigation was cancelled

**
Hello there,

we got a button that builds the URL to the current request and then we perform 
PERFORM-ACTION-OPEN-URL $URL$ to open a new email.

The $url$ contains something like this: 
mailto:?subject=Incident
 
Ticket:%2000869696=%0ALink%20to%20Ticket:%0A>.

This works just fine but when we do it in the Internet Explorer it has the side 
effect that it opens and new IE window that says Navigation to the webpage was 
cancelled.

Ideas how to get rid of it or alternative solution how to email a link to a 
request?

Thanks
Thomas
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Re: Service Action and Set Field Scenario

[Jason Miller]

I have been using Service actions more and more instead of Set Fields, Push
Fields, etc. (where it makes sense). One cool use case we came up with
recently is we have a Vendor Form to integrate xMatters for alerts (using
LJ's Restful Plugin). Basically you can push a record to the Vendor Form
from any form and alert somebody via xMatters. However, we leave XM alerts
turned off in our dev and QA environments so people are not sent alerts
from others testing (we turn on only when alerts or end-to-end processes
need testing) . If all of the workflow from various forms did a push fields
we would have to disable all those objects each time we did a DB restore
from production.

Instead of building a bunch workflow that pushes to the form I created a
Service filter on the form that does a Push Fields to itself. All all of
the workflow that uses this form (the form itself is basically a service)
make service calls. Now when we need to disable alerts in non-production
environment we can disable this one service filter and the whole "service"
is disabled.

I have also seen the performance improvements when setting configuration
data in the UI. Just like many other Remedy apps we have fields with menus
that set multiple values in the form upon selection. So we use the trick
were the menu puts a unique identifier (the value instead of the label) in
the the field and then workflow uses that to fetch rest of the data from
configuration record(s) and in the process also replace the unique ID with
the label the person chose. Traditionally these were all Set Fields actions
and while the performance we usually acceptable the user could often see
the unique ID for a moment while the Set Field(s) actions were processing.
With our most recent app I built these using Service actions instead of Set
Fields. You can feel/see the performance improvement in the UI. I almost
never notice the unique ID in the field anymore because it is so fast.

One last example I just started building last week is a service to get
people data. Our apps are all home grown but we have a "people" form
similar to CTM:People that has a record for everybody affiliated with our
company. We have many, many, many Active Links and Filter that perform Set
Field actions from this form to get requester/assignee information. I
decided on the new application I am building to create a service filter
that returns the data I would normally create a Set Field action to fetch.
Now all I need to do is send the people form a username in a Service action
and map the return data I want to use to my form.

Doing it this way I also have an opportunity to manipulate the data before
it is returned. For example our people form is loaded automatically from an
HR source. All of the data in uppercase. All upper case data is not always
the most user friendly. Short of transforming all the data as it comes in
to our people form (which isn't a bad idea either) I can call our initcap
function before the data is returned. Because I am doing this as a service
all of the workflow calling this service automatically benefit from the
initcap formatting.

Jason

On Tue, Apr 19, 2016 at 6:17 AM LJ LongWing  wrote:

> **
> Madhu,
> A Service action doesn't interact with a record, it interacts with a
> service.  that service can reference a real world record, or not.  I'll
> give you an example.  Lets say that you have many places in your system
> where you need to get the square root of a number.  This is fairly simple
> workflow, but you need it in 10 different places in your application.  You
> can write the workflow to generate the square root once, write it as
> service filters on a form, from that point forward, all you need to do is
> call that form via service, provide the input value, and get the output
> valuethis isn't related to a specific record...so a setfields wouldn't
> work for this purpose.  Now, replace 'square root' with any 'function' in
> your system, and you can see how the ability to make a Service call via
> either AL or Filter to this centralized 'function' capability would allow
> modularization of your code to the point of write once, use many
> style.something you simply can't do with a setfield action in the same
> way :)
>
> On Tue, Apr 19, 2016 at 4:09 AM, Madhu V <
> madhu.pesronalandpriv...@gmail.com> wrote:
>
>> Hi,
>>
>> I am basically confused on the purpose of using Service action instead of
>> usual Set field action.
>>
>> Example, while I type something on Assignee field and hit 'Enter' (i.e
>> return action), there are some active links written with service action to
>> get the other details of Assignee. I have understood Service action
>> triggers the filters who fire on Service Execution options and the behind
>> logic is to get the other details through these filters. My question is
>> instead of Service action, Set field action could have been used to get
>> these Data. What is the purpose of using Service action 

Re: Service Action and Set Field Scenario

[LJ LongWing]

Madhu,
A Service action doesn't interact with a record, it interacts with a
service.  that service can reference a real world record, or not.  I'll
give you an example.  Lets say that you have many places in your system
where you need to get the square root of a number.  This is fairly simple
workflow, but you need it in 10 different places in your application.  You
can write the workflow to generate the square root once, write it as
service filters on a form, from that point forward, all you need to do is
call that form via service, provide the input value, and get the output
valuethis isn't related to a specific record...so a setfields wouldn't
work for this purpose.  Now, replace 'square root' with any 'function' in
your system, and you can see how the ability to make a Service call via
either AL or Filter to this centralized 'function' capability would allow
modularization of your code to the point of write once, use many
style.something you simply can't do with a setfield action in the same
way :)

On Tue, Apr 19, 2016 at 4:09 AM, Madhu V  wrote:

> Hi,
>
> I am basically confused on the purpose of using Service action instead of
> usual Set field action.
>
> Example, while I type something on Assignee field and hit 'Enter' (i.e
> return action), there are some active links written with service action to
> get the other details of Assignee. I have understood Service action
> triggers the filters who fire on Service Execution options and the behind
> logic is to get the other details through these filters. My question is
> instead of Service action, Set field action could have been used to get
> these Data. What is the purpose of using Service action here??
>
> Can you please make me understand this ??
>
> Regards
> Madhu V
>
>
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Re: Service Action and Set Field Scenario

[Terry Bootsma]

 

Madhu: 

One of the reasons you may consider Service Actions is that these
actions do not run with "User" permissions on the server. That means
that you can retrieve/access information from the server that you may
not have access to via your permissions (active links) when running on
the client platform. There are a bunch of other reasons as well, but
this is usually the main reason. 

HTH 

Terry 

On 2016-04-19 06:09, Madhu V wrote: 

> Hi,
> 
> I am basically confused on the purpose of using Service action instead of 
> usual Set field action.
> 
> Example, while I type something on Assignee field and hit 'Enter' (i.e return 
> action), there are some active links written with service action to get the 
> other details of Assignee. I have understood Service action triggers the 
> filters who fire on Service Execution options and the behind logic is to get 
> the other details through these filters. My question is instead of Service 
> action, Set field action could have been used to get these Data. What is the 
> purpose of using Service action here??
> 
> Can you please make me understand this ??
> 
> Regards
> Madhu V
> 
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Re: Service Action and Set Field Scenario

[Raj]

Service Action when used by Active Links saves network traffic, improves 
performance.

e.g.

You have an Active Link to get data from Form1 and set on MyForm.
Another Active Link in further EO gets data from Form2 and sets on MyForm.
And so on..

Now, in above, each get data is a query to server and back to DB.
When you use Service Action and delegate these actions to filters, there is 
only 1 server and one db query to get data from Form1, Form2,..

As a typical action, you may check how Change ticket gets loaded by enabling 
Active Link and Filter logs.

Hope that helps,
-Raj

From: MadhuBMC [via ARS (Action Request System)] 
[mailto:ml-node+s1n124198...@n7.nabble.com]
Sent: Tuesday, April 19, 2016 14:38
To: Hiremath, Raj
Subject: Service Action and Set Field Scenario

Hi,

I am basically confused on the purpose of using Service action instead of usual 
Set field action.

Example, while I type something on Assignee field and hit 'Enter' (i.e return 
action), there are some active links written with service action to get the 
other details of Assignee. I have understood Service action triggers the 
filters who fire on Service Execution options and the behind logic is to get 
the other details through these filters. My question is instead of Service 
action, Set field action could have been used to get these Data. What is the 
purpose of using Service action here??

Can you please make me understand this ??

Regards
Madhu V

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Service Action and Set Field Scenario

[Madhu V]

Hi,

I am basically confused on the purpose of using Service action instead of usual 
Set field action.

Example, while I type something on Assignee field and hit 'Enter' (i.e return 
action), there are some active links written with service action to get the 
other details of Assignee. I have understood Service action triggers the 
filters who fire on Service Execution options and the behind logic is to get 
the other details through these filters. My question is instead of Service 
action, Set field action could have been used to get these Data. What is the 
purpose of using Service action here??

Can you please make me understand this ??

Regards
Madhu V

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