Re: I lost my father last evening..

[Stan Feinstein]

Hi Joe,

 

I’m sorry for your loss.  I hope that time will work its magic and the days
get better for you and your family.  You probably know that no clichés help
in this difficult time.  If you ever want to talk about it, please give me a
call at 310-230-1722.

 

Stan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 22, 2016 9:55 AM
To: arslist@ARSLIST.ORG
Subject: OT: I lost my father last evening..

 

** 

I have considered many of you as a part of my extended family and have got
to know many of you over the years personally so felt the need to inform
those that know me that I lost my father last evening. He passed away
peacefully and will be missed by those that he left behind, my mom, my
brother and me.. He was a big part of who I am and what I may have become
and I could not have asked anything more from him than what he could have
given me.. Some of my best years of my childhood and my young adult life
were the years I spent with him before I left home for perusing my career
with Remedy..

 

Please keep him in your prayers..

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Issues with country specific characters on User tool 7.1 in Remedy upgrade from 7.1 to 9

[Mueller, Doug]

Vivek,

It sounds to me like you have a character set configuration confusion...

What was the character set of your old Oracle DB?
What is the character set of your new Oracle 12C DB?

If they don't match, how did you migrate the data between them to make sure the 
character sets were converted properly for all stored data?

What was the configuration setting of the AR System server for character set on 
the 7.1 instance?
What is the configuration setting of the AR System server for character set on 
the 9 instance?

The AR System DOES NOT have to match the DB character set.  However, the AR 
System character set is the key to what the client interaction is.


What you are seeing is typical if for example you have the character set 
configured for Latin1 but Swedish is actually a Latin2 character set language 
so the system doesn't understand the characters that are not part of the Latin1 
(basically English with a few extras) character set.

If the DB is configured with the Unicode Character Set, it supports all 
languages.  You can configure AR System 9 with the Unicode character set too.  
Then mixing and matching languages is just fine.

You can change the AR System character set and restart the server to have it 
take effect.  If the DB character set has to be changed, that is a major 
production as the data has to be reprocessed.

NOTE: If you had a Unicode DB but a Latin1 AR System, any records created 
during the time of mismatch may be incorrect in the DB and those you have to 
correct manually by fixing the text.  That is because the data would not have 
been encoded correctly as the character set mappings between AR System and the 
DB were occurring while you entered data that was not understood by the AR 
System character set.


Hopefully, not too confusing and hopefully a pointer to the direction to look.


One more note about the Windows User Tool client that could be the issue:

The Windows User Tool DOES NOT support Unicode.  You can configure a given 
instance with a character set.  It will show all entries in that character set 
correctly but languages in other character sets will not show correctly.  But, 
those same records would show correctly in another User Tool configured with 
the appropriate character set for the entries.  There is no solution for this.  
The Windows User Tool can only be in one character set.

The mid-tier on the other hand works in the Unicode character set so can mix 
and match languages without issue (assuming the underlying environments are 
Unicode otherwise it is restricted to the character set of the underlying 
server).


Lots of specific details, but again, hopefully, this helps point to what may be 
wrong in your environment.

Doug Mueller

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of VIVEK GARG
Sent: Sunday, April 24, 2016 7:48 PM
To: arslist@ARSLIST.ORG
Subject: Issues with country specific characters on User tool 7.1 in Remedy 
upgrade from 7.1 to 9

Hi,

While trying to upgrade Remedy 7.1 to Remedy 9, we have first installed oracle 
12c, then migrated entire production data from Remedy 7.1 on oracle 12c, then 
installed Remedy 8.1 and then we did a installation of remedy 9.

Things working fine for us but we are only stuck with one issue of country 
specific characters while accessing Remedy through user tool 7.1.
for e.g. When we save records in Swedish language, table records display those 
records in some strange characters.

Please let me know if anyone knows how to fix this.

Thanks,
Vivek

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Re: OT: I lost my father last evening..

[Tami Palacky]

I am very sorry to hear this news Joe.  Please accept my deepest 
condolences for your family's loss.

On Friday, April 22, 2016 at 12:55:21 PM UTC-4, Joe D'Souza wrote:
>
> ** 
>
> I have considered many of you as a part of my extended family and have got 
> to know many of you over the years personally so felt the need to inform 
> those that know me that I lost my father last evening. He passed away 
> peacefully and will be missed by those that he left behind, my mom, my 
> brother and me.. He was a big part of who I am and what I may have become 
> and I could not have asked anything more from him than what he could have 
> given me.. Some of my best years of my childhood and my young adult life 
> were the years I spent with him before I left home for perusing my career 
> with Remedy..
>
>  
>
> Please keep him in your prayers..
>
>  
>
> Joe
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Admin Error 9911

[LJ LongWing]

Keith,
As I've never seen this error before, I'm only guessing...but, it seems
like there is a defined limit (don't know if you can change the limit or
not) as to how many caches can be in memory at any given point in time.  If
the server is set in Dev cache mode, I believe that limit is 1...in Prod
Cache mode, I guess the server manages thingsbut, essentially, every
time a change is made that requires a re-cache, the server makes a cache
copy and then discards the old copy when all of the clients that are
connected to it are done with their transactions.  In your case, it seems
like there is a situation where old copies are not being discarded...which
is either a bug in the server, or you have clients that are still using
themI can imagine that the only way that happens are with long running
transactions, or possibly escalations that run for an extended period of
time?.either way, I think the only thing you can do is wait for the old
copies to be discarded by the server when its done with them...or, as you
said...restart the server.

Changing the delay-cache will help multiple saves in short order from
creating multiple caches, but I don't know if that is a setting that needs
a restart to take effect or not.

On Mon, Apr 25, 2016 at 8:52 AM, Sinclair, Keith 
wrote:

> **
>
> Hi List,
>
>
>
> I am getting the following error whenever I try to do anything, like save
> an active link or filter after making a change:
>
>
>
> Admin operations are suspended because the number of open caches is at the
> configured limit.; ,  9911
>
>
>
> When I found the one entry on BMC’s website, I found it to be unhelpful as
> I have 5gb of free memory and Checking the development cache mode didn’t
> fix the error nor did changing the delay-caching time from 300 to 3600.
>
>
>
> Restarting the server isn’t an option right now.
>
>
>
> What can I do to resolve this? I am running this on 8.1.2 on LINUX.
>
>
>
> Thanks,
>
>
>
> *Keith Sinclair*
>
> Remedy Development
>
> ShopperTrak Chicago, USA
>
> *O* 312.676.8289
>
> ksincl...@shoppertrak.com | shoppertrak.com
>
> *Retail Profitability, Improved.*
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Admin Error 9911

[Sinclair, Keith]

Hi List,

I am getting the following error whenever I try to do anything, like save an 
active link or filter after making a change:

Admin operations are suspended because the number of open caches is at the 
configured limit.; ,  9911

When I found the one entry on BMC's website, I found it to be unhelpful as I 
have 5gb of free memory and Checking the development cache mode didn't fix the 
error nor did changing the delay-caching time from 300 to 3600.

Restarting the server isn't an option right now.

What can I do to resolve this? I am running this on 8.1.2 on LINUX.

Thanks,

Keith Sinclair
Remedy Development
ShopperTrak Chicago, USA
O 312.676.8289
ksincl...@shoppertrak.com | shoppertrak.com
Retail Profitability, Improved.


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Re: EXTERNAL: OT: I lost my father last evening..

[Reiser, John J]

Joe,
I'm so sorry for your loss. You are all in my prayers.

Thank you,
---
John J. Reiser
Building 760-J202
Remedy AR System Developer
Senior Software Development Analyst
Lockheed Martin - MST Moorestown Region
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 22, 2016 12:55 PM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: OT: I lost my father last evening..

**
I have considered many of you as a part of my extended family and have got to 
know many of you over the years personally so felt the need to inform those 
that know me that I lost my father last evening. He passed away peacefully and 
will be missed by those that he left behind, my mom, my brother and me.. He was 
a big part of who I am and what I may have become and I could not have asked 
anything more from him than what he could have given me.. Some of my best years 
of my childhood and my young adult life were the years I spent with him before 
I left home for perusing my career with Remedy..

Please keep him in your prayers..

Joe
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: I lost my father last evening..

[Michelle Grace]

Light and love to your family.

Michelle

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Re: Issues with country specific characters on User tool 7.1 in Remedy upgrade from 7.1 to 9

[David Charters]

You have to use the Middle tier,  the user tool is a no longer supported



Sent via the Samsung Galaxy S® 6 edge, an AT 4G LTE smartphone


 Original message 
From: VIVEK GARG 
Date: 4/25/2016 12:48 AM (GMT-05:00)
To: arslist@ARSLIST.ORG
Subject: Issues with country specific characters on User tool 7.1 in Remedy 
upgrade from 7.1 to 9

Hi,

While trying to upgrade Remedy 7.1 to Remedy 9, we have first installed oracle 
12c, then migrated entire production data from Remedy 7.1 on oracle 12c, then 
installed Remedy 8.1 and then we did a installation of remedy 9.

Things working fine for us but we are only stuck with one issue of country 
specific characters while accessing Remedy through user tool 7.1.
for e.g. When we save records in Swedish language, table records display those 
records in some strange characters.

Please let me know if anyone knows how to fix this.

Thanks,
Vivek

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www.arslist.org
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Re: I lost my father last evening..

[Rohan Shah]

My heartfelt condolences Joe. My thoughts and prayers are with you. 

 

Rohan Shah

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, April 22, 2016 10:25 PM
To: arslist@ARSLIST.ORG
Subject: OT: I lost my father last evening..

 

** 

I have considered many of you as a part of my extended family and have got
to know many of you over the years personally so felt the need to inform
those that know me that I lost my father last evening. He passed away
peacefully and will be missed by those that he left behind, my mom, my
brother and me.. He was a big part of who I am and what I may have become
and I could not have asked anything more from him than what he could have
given me.. Some of my best years of my childhood and my young adult life
were the years I spent with him before I left home for perusing my career
with Remedy..

 

Please keep him in your prayers..

 

Joe

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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