Re: ARSlist Future

[arslist]

Hi Stan,

Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, 
how many more I don't know.

IF everyone joins the ARSlist on BMC Communities we carry on and they will 
still see what they see now.

If you really think it should stay the way it is now, contact me off line to be 
the sponsor, all it takes is cash.

That being said, I am still of the opinion that the community would be served 
better being in communities.

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stan Feinstein
Sent: June 3, 2016 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

Re: ARSlist Future

[Stan Feinstein]

Hi Dan,

Is it still the case that over 2,000 people see the interchanges on the 
ARSList?  While the number of interactions might be done, am I correct in 
saying that these people will no longer have any idea of the issues facing 
engineers?  

Thanks.

Stan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Friday, June 03, 2016 1:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[arslist]

The move of the ARSlist to Communities is primarily a pragmatic one, the
volume of posts to Communities even on the topics we cover are far greater.

 

It seemed to make sense to let people go to one place, Communities, and
ensure you know about everything going on, and of course what we are talking
about on the ARSlist.

 

 

Does the rss feed feature solve the digest issue? 

 

Daniel

Founder of the ARSlist, soon to be a BMC Communities Group

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: June 3, 2016 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

** 

Like many others have stated, me too prefer email because of its
independence from the internet when not connected - which is why I have
mostly used ARS List from an Outlook Client. I'll be sad to see it go too
although many of you say you could get communities setup much the same way.
I have not yet tried communities using email that I can remember so can't
comment on it but I do hope it works the same way now that we are forced to
divert our attention that direction.

 

Thank you Dan for this community for as long as you have had it running. It
has been a great resource to me. I hope to benefit at the very least as much
if not more from the BMC Communities.

 

There is a very small voice in my head hoping that the end of a resource
such as the ARS List is not a direct or an indirect sign of the future of
BMC Remedy AR System and the associated Atrium and ITSM suites as tracking
and infrastructure management tools in the face of rising and seemingly
formidable competition... I have been seeing some of the competition
progressively eating into the pie which was once largely dominated by BMC
Remedy tools.. Almost seems like BMC needs to put some work into getting
some of that pie back and quickly before it looses most of it..

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail)
Sent: Thursday, June 02, 2016 7:43 PM
To: arslist@ARSLIST.ORG  
Subject: Re: ARSlist Future

 

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! s

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG  
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: ARSlist Future

[arslist]

Well, not convinced we will have digest available at the time of the move, but 
I don't want to change when we move over.
If communities can't provide it I am working on a work around (sound familiar?) 
Basically we can send the emails to somewhere else where the day gets bundled 
and people go there for the digest.

Given the current volume, only having a digest doesn't seem to have the same 
priority as when we had 130 posts a day.

Dan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: June 2, 2016 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

Hi Frederick,

If you are not interested in other things on communities, it is very easy to 
set it up in a similar way as it works now.

You get an email for each post, and you can reply to the post using email.

To get the complete thread you click on a link in the email to read it.

Or the thread view, in my email reader, also works fine on the communities 
emails.

It is easy to create a mail-sorting-filter on the subject of the email to get 
all future ARSList emails into a separate folder, just as I get my current 
ARSList emails sorted :-)

So if you do not want things to change, it can stay more or less as it is now.

I think that Dan has made sure that something similar to the digest emails will 
also be available. Right Dan?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> I'm will be sad to see it move.   Email is so much easier and so much less
> bandwidth than a web forum.
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
> Sent: Wednesday, June 01, 2016 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: ADM: ARSlist Future
>
> **
> I will be moving the ARSlist Community to BMC Communities. Where our 
> members will still be the only ones that know why this is the Action 
> Request System list and not the Remedy list.
>
> Some of the concerns expressed have been raised by me with BMC and I 
> make this move with the assurance of non-interference and in fact 
> increased co-operation for the good of the community.
>
> At least one server will stay commissioned until October, but various 
> web sites and services you see will vanish between now and then as I 
> work with BMC and my ISP.
>
> The URLs will be changed to point to the new home at the appropriate 
> time, and I will continue with (likely monthly) updates over the summer.
>
> Note: WWRUG still exists and like any franchise of repeatable events, 
> can return at any time with the same or a new cast :)
>
> The Farewell to the Listserv based version of the ARSlist will be held 
> at BMC:Engage, where the answers are.
>
> Cheers Daniel
> RAC 1995 [no number, they didn't have them yet] Founder of the ARSlist 
> Chairman of WWRUG
>
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Analytics Upgrade

[Kathy Morris]

Hi,

 

We are upgrading AR System/ITSM to 9.1. I am looking for the installer for
the most recent version of Analytics.

I found:

https://docs.bmc.com/docs/display/public/BABSM8100/Home

 

A team member is telling me that BSM Analytics 8.1 is not correct. He says
there is another version of BMC Analytics that is not for BSM that we should
be using.

Are there two products of Analytics BSM vs. non-BSM? How do we know which
one to use?

 

 


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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: ARSlist Future

[Joe D'Souza]

Like many others have stated, me too prefer email because of its
independence from the internet when not connected - which is why I have
mostly used ARS List from an Outlook Client. I'll be sad to see it go too
although many of you say you could get communities setup much the same way.
I have not yet tried communities using email that I can remember so can't
comment on it but I do hope it works the same way now that we are forced to
divert our attention that direction.

 

Thank you Dan for this community for as long as you have had it running. It
has been a great resource to me. I hope to benefit at the very least as much
if not more from the BMC Communities.

 

There is a very small voice in my head hoping that the end of a resource
such as the ARS List is not a direct or an indirect sign of the future of
BMC Remedy AR System and the associated Atrium and ITSM suites as tracking
and infrastructure management tools in the face of rising and seemingly
formidable competition... I have been seeing some of the competition
progressively eating into the pie which was once largely dominated by BMC
Remedy tools.. Almost seems like BMC needs to put some work into getting
some of that pie back and quickly before it looses most of it..

 

Cheers

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theo Fondse (Gmail)
Sent: Thursday, June 02, 2016 7:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Future

 

Hi Dan,

 

This is sad news for me, but I suppose it was inevitable with the way
current market trends are going.

Thanks for all these years of keeping the list up! s

The ARSList was a life saver for me on a good number of occasions over the
years and I've met some good folks here.

 

 

Best Regards,

 

Theo

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: 01 June 2016 22:37
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Future

 

** 

I will be moving the ARSlist Community to BMC Communities. Where our members
will still be the only ones that know why this is the Action Request System
list and not the Remedy list.

 

Some of the concerns expressed have been raised by me with BMC and I make
this move with the assurance of non-interference and in fact increased
co-operation for the good of the community.

 

At least one server will stay commissioned until October, but various web
sites and services you see will vanish between now and then as I work with
BMC and my ISP.

 

The URLs will be changed to point to the new home at the appropriate time,
and I will continue with (likely monthly) updates over the summer.

 

Note: WWRUG still exists and like any franchise of repeatable events, can
return at any time with the same or a new cast :-)

 

The Farewell to the Listserv based version of the ARSlist will be held at
BMC:Engage, where the answers are.

 

Cheers Daniel

RAC 1995 [no number, they didn't have them yet]

Founder of the ARSlist

Chairman of WWRUG

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

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How the Used/Viewed by works in Knowledge Articles in 8.1.02?

[Abhishek Anand]

Hi Experts,

 

Please could anyone suggest that how the viewed/Used by works for the knowledge 
articles in 8.1.02?

As we have seen that there is no close button in knowledge articles also RKM 
Session Recording forms works on the same but bit hazy.

Early response will be highly appreciated.

 

Cheers,

Abhi.

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Re: SRD Mapping for Change Requests

[Carl Wilson]

Hi Sandra,
If a field does not exist in the Interface_Create form, it cannot be used 
within SRM to push a value through.  However, if it exists and is not available 
as a mapping you can add in the CAI configuration to "expose" it for use with 
SRM.

You can customise the forms to add any fields as required (custom or existing), 
this will consist of performing the following:

- Add required fields from the Change form to the Interface and 
Interface_Create forms (adding to both is for consistency if wanting to update 
the request), ensuring you keep the same ID's where possible.
- Update the Filter on the Interface_Create form (CHG:ICI:CreateChange_100`!) 
to include the new fields added above.
- Update CAI configuration to expose the field to the AOT and CAI Engine.  This 
is the "SYS:Form Field Selection" and "SRM:AppTagetData" forms.

https://communities.bmc.com/thread/148025

If using existing fields already available on the Interface_Create but not 
available in SRM, then you can just perform the CAI exposure configuration to 
make it available.

https://communities.bmc.com/message/578105#578105
--

Kind Regards,
 
Carl Wilson
 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra H CTR DSS DSS HQ (US)
Sent: 02 June 2016 21:41
To: arslist@ARSLIST.ORG
Subject: SRD Mapping for Change Requests

We are heavily using SRM; lots of SRDs for consumption including SRDs for 
Change Management. 

For a Work Order SRD, SR Field Mapping will push data from the SR Type Field on 
the Service Request to its corresponding WO Type Field on a Work Order. Can 
this mapping be done on a Change Request? 

My thought was to use the z1D Char fields but they are not present on the 
CHG:ChangeInterface_Create form.  Unlike the WOI:WorkOrderInterface_Create form 
which holds the WO Type Fields, the CHG:ChangeInterface_Create form does not 
have similar fields. 
Can SR Field Mapping that pushes data to the Service Request push data to a 
Change Request? If not, how about a Filter that fires on SR submit to push in a 
SR Field Type to a z1D Char field?

Your feedback is appreciated. Thank you,

Sandra

ARS/ITSM 8.1.01
SQL db


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