Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

[Scott Philben]

You can actually install Windows Server 2012 without a GUI. So the headless 
sever sits there as a email or AD box, I guess and you manage it from a 
different server.

He is asking if you can install Remedy on such a server (with no interface).

Never tried. Has anyone?


> On Jun 14, 2016, at 8:12 PM, Joe D'Souza  wrote:
> 
> **
> I didn’t quite understand the question as well.
>  
> Dave, are you talking about not installing the ITSM suite, the Atrium Suite, 
> SRM, etc but just the AR System? If so yes. Do not download the stack 
> installer but just the AR System installer.
>  
> Joe
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of David 
> Charters
> Sent: Tuesday, June 14, 2016 2:45 PM
> To: arslist@ARSLIST.ORG 
> Subject: Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI
>  
> Are you asking if you can do that? The answer is yes you can.
>  
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Dave 
> Marshalonis
> Sent: Tuesday, June 14, 2016 12:25 PM
> To: arslist@ARSLIST.ORG 
> Subject: Running ARSystem (9.1) on Windows 2012 R2 without a GUI
>  
> ** 
> Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2 with 
> the GUI and/or management tools uninstalled - essentially a Server Core 
> installation.
>  
> -dave 
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: 
> "Where the Answers Are" and have been for 20 years_


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Re: Question - Service Now

[Joe D'Souza]

Exactly - but I would like to add its as safe as someone else's computer who
gives access to some of his trusted associates facing the internet.

 

So once out there, it is as safe as any other "shared" resource with
"limited public access" on the internet is.

 

Whether you like it or not, that exposes the system to a few more
vulnerabilities than a system that is internal and intranet facing.

 

So whether it is ServiceNOW's cloud or any other, it is the one risk you
need to assume before investing in it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris
Sent: Tuesday, June 14, 2016 8:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question - Service Now

 

** 

If only I had a like button. Yes, cloud does seem to be a bit of a buzzword
that you have distilled nicely with that T-shirt slogan.

Thanks JDHood.

 

On 15 June 2016 at 10:35, JD Hood  wrote:

** 

It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no
"Cloud" - It's just someone else's computer..."

 

-JDHood

 

On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza  wrote:

** 

I do recall hearing rumors it was - not sure how long time ago. But take
that information with a grain of salt as I do not know much details of what
I had heard.

 

ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or
strong as any other system on the cloud.

 

So IMHO if security of your data is one of your top concerns, the cloud may
not be the best place for you to be at. However strong the security, there
is always a loophole to be found for someone who has the intent to find one.
While this is true for systems hosted internally too, at least the
vulnerability of the system isn't exposed to the world if your system isn't
internet facing.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, June 14, 2016 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Question - Service Now

 

Does anyone know if Service Now has ever had their servers (with customer's
data) ever been hacked?

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Question - Service Now

[Rod Harris]

If only I had a like button. Yes, cloud does seem to be a bit of a buzzword
that you have distilled nicely with that T-shirt slogan.

Thanks JDHood.

On 15 June 2016 at 10:35, JD Hood  wrote:

> **
> It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no
> "Cloud" - It's just someone else's computer..."
>
> -JDHood
>
> On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza  wrote:
>
>> **
>>
>> I do recall hearing rumors it was – not sure how long time ago. But take
>> that information with a grain of salt as I do not know much details of what
>> I had heard.
>>
>>
>>
>> ServiceNOW is primarily a system hosted on the cloud so is as vulnerable
>> or strong as any other system on the cloud.
>>
>>
>>
>> So IMHO if security of your data is one of your top concerns, the cloud
>> may not be the best place for you to be at. However strong the security,
>> there is always a loophole to be found for someone who has the intent to
>> find one. While this is true for systems hosted internally too, at least
>> the vulnerability of the system isn’t exposed to the world if your system
>> isn’t internet facing.
>>
>>
>>
>> Joe
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
>> *Sent:* Tuesday, June 14, 2016 3:17 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Question - Service Now
>>
>>
>>
>> Does anyone know if Service Now has ever had their servers (with
>> customer’s data) ever been hacked?
>>
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
>> "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Question - Service Now

[JD Hood]

It may be a T-Shirt slogan, but it's relevant nonetheless: "...There is no
"Cloud" - It's just someone else's computer..."

-JDHood

On Tue, Jun 14, 2016 at 8:19 PM, Joe D'Souza  wrote:

> **
>
> I do recall hearing rumors it was – not sure how long time ago. But take
> that information with a grain of salt as I do not know much details of what
> I had heard.
>
>
>
> ServiceNOW is primarily a system hosted on the cloud so is as vulnerable
> or strong as any other system on the cloud.
>
>
>
> So IMHO if security of your data is one of your top concerns, the cloud
> may not be the best place for you to be at. However strong the security,
> there is always a loophole to be found for someone who has the intent to
> find one. While this is true for systems hosted internally too, at least
> the vulnerability of the system isn’t exposed to the world if your system
> isn’t internet facing.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Tuesday, June 14, 2016 3:17 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Question - Service Now
>
>
>
> Does anyone know if Service Now has ever had their servers (with
> customer’s data) ever been hacked?
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_

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Re: Question - Service Now

[Joe D'Souza]

I do recall hearing rumors it was - not sure how long time ago. But take
that information with a grain of salt as I do not know much details of what
I had heard.

 

ServiceNOW is primarily a system hosted on the cloud so is as vulnerable or
strong as any other system on the cloud.

 

So IMHO if security of your data is one of your top concerns, the cloud may
not be the best place for you to be at. However strong the security, there
is always a loophole to be found for someone who has the intent to find one.
While this is true for systems hosted internally too, at least the
vulnerability of the system isn't exposed to the world if your system isn't
internet facing.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Tuesday, June 14, 2016 3:17 PM
To: arslist@ARSLIST.ORG
Subject: Question - Service Now

 

Does anyone know if Service Now has ever had their servers (with customer's
data) ever been hacked?

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

[Joe D'Souza]

I didn't quite understand the question as well.

 

Dave, are you talking about not installing the ITSM suite, the Atrium Suite,
SRM, etc but just the AR System? If so yes. Do not download the stack
installer but just the AR System installer.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David Charters
Sent: Tuesday, June 14, 2016 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

 

Are you asking if you can do that? The answer is yes you can.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Marshalonis
Sent: Tuesday, June 14, 2016 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

 

** 

Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2 with
the GUI and/or management tools uninstalled - essentially a Server Core
installation.

 

-dave 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: ARSList traction vs Communities...

[Rick Westbrock]

I suppose it's a matter of personal preference but I have found it is actually 
easier for me to quickly scan the subject line and first few lines of a 
Communities post in my Inbox there than wade through e-mails in Outlook lately, 
so much so that I didn't even see these e-mail vs. Communities threads until 
two weeks late!

I would be more than happy to help other users who prefer the e-mail interface 
by explaining how I use Communities myself (for whatever dubious value that 
might provide). So far after reading all the comments here the only two things 
features that I see lacking in Communities are offline access and a digest 
e-mail. In today's world how often are we really without Internet access 
(outside of air travel) though? To Dan's point a digest e-mail isn't nearly so 
useful now as it was ten years ago. The only downside of the Jive platform for 
me right now is that I do most of my reading in my Inbox which unfortunately 
does not mark a topic as read so when I go to that forum I see a ton of topics 
marked unread which I have in actuality read via the Inbox.

After attending the Remedy 9.5 beta webinar today I feel like the transition of 
the ARSList to a new platform this year is very poetic in its timing.
I already miss a lot of the great people here when I am reading Communities and 
I think it would be a huge benefit to the greater Remedy audience to have you 
all participate there, especially in light of BMC's new focus on custom 
development in the upcoming new version of the platform.


-Rick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, June 13, 2016 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

**
And this has been my point all along too.

If there are 10 or 20 plus emails a day a day and a plain and simple email 
client can receive this silently, and you have it all there when you need it 
irrespective of whether or not you are online at that moment, it is a simpler, 
less cumbersome way. On communities however simple they may make it, its still 
means you need to load those 10 or 20 pages separately. I had given communities 
a try when Mathew had sold the idea to me at the RUG 3 years ago and I did 
create a couple of accounts and lurked around the communities for a short time 
but did not find it to be less time consuming - on the contrary more time 
consuming than receiving emails and seeing all the info you need right there 
and replying if you need to there.. Gradually without even me realizing I kind 
of slowly drifted away from using Communities although I should still have my 
user accounts there.

Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Friday, June 10, 2016 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSList traction vs Communities...

**

For me, it looks revolves around the end user experience.  It doesn't matter 
what the format or hosting system is, what matters is ease of use and positive 
experience with that usage.

The ARSlist has delivered both in spades.  No clunky, over developed Web page 
that makes me sign in every 5 minutes, no poorly designed search algorithms, 
just a simple yet configurable search engine requiring only the UI I already 
have on every device I own.
Isn't that simplicity what the BMC "visionaries" have been telling us that 
customers want?  How about eating your own dog food here, BMC?  Build a better 
mousetrap - one with the simplicity of an email interface and the power of the 
BMC data stores behind it.

Rick
On Jun 10, 2016 08:01, "JD Hood" > 
wrote:
**
My personal opinion of Communities (and opinions will vary) is that it is has 
some very good info in it -- but more often than not when I search, the results 
are *mostly* useless. There's a lot of chaff to winnow through before you can 
get to the good grain.

And it could just be my bad luck looking for oddball stuff; however, more often 
than not, Communities seems like an extension of support and I'm always 
spending more time trying to get around the initial contact (the outsourced 
call-center script-reader over in Puna) so I can reach someone who is somewhat 
familiar with developing in whatever area my issue is in.

Contrast that with the ARSList where someone can pose a development question 
and have multiple, valid options from other experienced devs *almost* before 
their finger is fully lifted off the mouse key from asking their question. That 
may be an exaggeration, but the ARSList can be spooky fast compared to BMC 
Support. Also, consider this comparison: How many times have you stumped the 
ARSList vs. How many times have you stumped BMC support? I don't know about 
you, but I eventually solve my own issue before BMC can figure it out about 
half the time.

Now, there is 

Re: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

[David Charters]

Are you asking if you can do that? The answer is yes you can.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Marshalonis
Sent: Tuesday, June 14, 2016 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Running ARSystem (9.1) on Windows 2012 R2 without a GUI

**
Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2 with the 
GUI and/or management tools uninstalled - essentially a Server Core 
installation.

-dave
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Question - Service Now

[Sanford, Claire]

Does anyone know if Service Now has ever had their servers (with customer's 
data) ever been hacked?



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Running ARSystem (9.1) on Windows 2012 R2 without a GUI

[Dave Marshalonis]

Has anyone installed ARSystem, ITSM and Smart/My-IT on Windows 2012 R2 with
the GUI and/or management tools uninstalled - essentially a Server Core
installation.

-dave

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