Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Rabi Tripathi]

Dan,
Thanks for keeping this community and this platform going for this long.
You had the vision, you have had the dedication,  you've also had the
tenacity to keep this amazing thing going steady. And you've kept the
discipline on the list.

I've been here since 1997, but since 2011 I have been an occasional lurker.
Like an addict sniffing alcohol. I am glad I came in today to check.

I accidentally stumbled into Remedy after college in 1996 and was still a
Remedy guy till 2010. Sometimes I wonder what my career and my life would
have been if I had made a different choice.

After college, I was about to take a Visual C++ developer job at a bank in
New York City. Out of the blue a company called RISC Management called to
say they would make me a Remedy consultant and pay for travel around the
country. I was sold. I didn't care what else they said and what Remedy was.
One week of training and I was off in Atlanta helping I think it was Bell
South, all expenses paid. Being paid a handsome $40,000 per year. I didn't
know but I had  just switched to a track named Remedy for 14 years.

Ok, I just reread what I wrote below and I warn you it has no point.
Thinking of Remedy, ARSList and ARSListers brought back a lot of deep
emotions and memories, so my mind wandered around.

I have seen ARS 2.1 and beyond. No applications in the early days, each
implementation started with building the app on the ARS engine you bought.
Point and click customization, Rapid Application Development, process
before the apps were the Remedy mantras. From Unix, the platform ported to
Windows. Manualls were always green on black.

I had to learn enough of SQL, Oracle, Sybase, Informix, and DB2 as
sometimes there was no DBA. Went to Merril Lynch, JP Morgan, Motefiore
Medical Center, Merial, Pitney Bowes, Uniliver, Down Jones, Gucci, Bureau
of National Affairs, Celluar One, Heidrick and Struggles (Sears Tower),
CIT, SIAC, Ameritech, Walgreens. Long ago, so I think statute of
limitations on client disclosure has expired. I mostly did well on
engagements, many solo, some in teams.

Not always. I went to Compaq headquarters in Houston to port them from Unix
to WinNT. I had trouble installing ARS. Pleas for help (text paging through
a call, remember?) from my manager went unanswered (his dog ate his pager,
literally, it turns out). I was sent back on the plane middle of the week,
but I survived as I was very new (second or third gig). A client got upset
for not knowing that macro files could be opened and customized. Mostly I
wasn't this inept.

ARS 3.x brought some apps. 4.x apps were more mature. I replaced a system
in the literally deep, dark room under Wall street where a lot of circuits
met (SIAC).

I switched the company in 1.5 years, and started making $70,000. Got laid
off in 10 months (red hot days of Remedy, but they didn't know how to get
business), but quickly went back to work. The applications and the platform
matured through the versions. ARWeb gave way to...forgot the name of the
1MB applet that had to be downloaded every time. Active Links became more
active and Filters filtered more. Went to hospitals, banks, retailers
(GUCCI, Walgreens),

Escalations always confused people that if the Run If didn't match it did
not fire Else code on each record, but fired it just once.
Category/Type/Item were always problematic and everybody had an opinion. I
had a gig just fixing the structure. I never understood why Remedy Notifier
window was tiny and not resizable. Doug Mueller always said no when asked
if he would consider an "undo" button in Remedy Admin.

ARSList was always the best friend day and night. It multiplied your brain
by a factor of 2000 or 3000. It was not only a tech forum, but a hangout.
Reading the posts taught you 10 times what a training or one implementation
would teach you.

I never went to a RUG. Can't really explain why. No employer ever offered
and I didn't try too hard. So I know the old timers mainly through their
posts. Claire Sanford is a name I definitely remember. Dan's writings could
be/are amusing, especially if he is writing about something he is not
amused about.

I became RAC certified. Wife was happy to use my mileage for free trips.
Setup DSO in three continents. Did Unix scripting, C API programming, Perl
scripting. In Detroit I worked a 24 hour day to troubleshoot an issue.

Dark days of Peregrine took me to San Diego for Peregrine training. It was
a waste, but wife got to come and we made it to Tiuana in Mexico.

As Peregrine appeared to be going down, I bought $3000 worth of stock
thinking I know the technology, it's good enough to make a come back. They
went belly up and I got pennies back. This was a precursor to my sinking
$3000 in Lehman Brothers, as it was tanking. (Don't follow the crowd,
right?)

In Edmonton, Canada, on not so fine December week, I got tired of the cold,
so worked a 48 hour shift to I could fly back early in the week. Went out
to eat, but yes no sleep, no shower. An add jo

Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Joe D'Souza]

Thank you Dan for all your efforts that you have put in to have this
platform running for as long as it has, with as much efficiency and uptime
as it has through the years with almost no interruptions.

 

I will certainly miss the ease though which this platform was accessible,
but like you am hoping everything else remains the same on the new platform.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

 

NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers
this version of the list is running on. Please move over to the new home in
Communities by then.

 

The ARSlist didn't even start on listserv, it was another messaging
software. I planned to make it a group on usenet, but the anarchist group in
charge spent 9 months talking about where it should be in the structure
(anyone familiar with Hitchhiker's Guide to the Galaxy and the marketing
team arguing about what do people want from the wheel?)

 

For the past 14 years it has had a home in a machine room in downtown
Toronto, on Servers I purchased (both replaced once). Those servers from
2009-2013 also helped us run the WWRUG events, so I could justify the
expense.

 

Volume on the ARSlist is a quarter of what it was two years ago because the
vast majority of posters are now on communities.

 

There is also now the new Developer's site for the Innovation Suite,
developers.bmc.com

 

We are all very busy, and there are too many places to go to find things.
Now communities will get you to the ARSlist too. I have been promised
non-censorship and non-interference.

 

So, same discussions, same people if we are all still interested, different
location.

 

Note: I am not disappearing either, and I hope none of you do!

 

The care and feeding of this community has been a highlight of the past 23
years for me, and through it I have met, electronically and\or physically a
really great group of people most of whom I think of as friends.

 

Times change, c'est la vie.

 

Now I just have to be a part of the Community, not build the platform the
community lives on.

 

Cheers Dan

p.s. and yes, I prefer this platform to jive and Communities, it just isn't
the pragmatic one anymore, and I hope to influence the improvements in
Communities to meet our needs

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: September 12, 2016 7:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

 

** 

I totally reflect the sentiments of all of you. I heard of and started using
the list a little after about a year or 2 after it was started and since
then has been the best resource and online community I had the privilege of
being a part of.. Thank you all and hopefully the BMC Communities will be a
similar experience once I resume using it..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Deaver
Sent: Thursday, July 28, 2016 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Off Topic - Before the List is Gone!

 

Thanks Claire.. 2AM.. I think that was me! You knew I would be flying back
from my assignment in California and would check mail when I got home. Thank
God, I new the answer!

 

The community of ITSM professionals is only about 2 degrees of separation
for anyone. I'm sure we will see you around.

 

Times really are changing! First ARSlist moving and now I won't be able to
make Engage this year. It will be the first Remedy included conference I
have missed in 21 years!

 

We must all stay in touch. I have spoken LOL

 

Kelly Deaver
ke...@kellydeaver.com   (Business mail)

kdea...@kellydeaver.com (arslist mail) 

 

 Original Message 
Subject: Off Topic - Before the List is Gone!
From: "Sanford, Claire" 
Date: Mon, July 25, 2016 10:52 am
To: arslist@ARSLIST.ORG

** 

This list has been one of the most valuable tools during my entire Remedy
career. We have seen so many ups and downs in  that time period!  Personal
and professional!  I know there are times I would not have been able to
solve a problem quickly and accurately without it!  

 

1am?  5am?  2pm?  No problem.  The list and the amazing people that
populated it were always there for me! Thank you! I will miss the list as
much as I will miss Remedy.  There are so many people, I'm not going
to/can't list them all.

 

Phil, Dan, Pat, Rick, Michelle, Warren, Teresa, Misi, Doug M, Jarl, Gid,
Joe, Jason, Doug B., Tauf, Kelly D, Roger, Herb, Roger, LJ, David and on and
on and on!  

 

On August 29th (that is the planned date) we cut over to SNOW.  

 

I won't be gone yet.  Remedy will still be around for at least a year.
Nothing new will be happening.  Just m