Re: 回覆： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Lucero, Michelle]

Hi, Omega:

https://communities.bmc.com/groups/arslist

Michelle

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of omegalipo
Sent: Wednesday, September 28, 2016 9:35 AM
To: arslist@ARSLIST.ORG
Subject: 回覆： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not 
Gone, MOVED

**
Might I have the link of that bmc community ?

Thanks,
Omega



從我的 Samsung Galaxy 智能手機發送。

 原始訊息 
由： Misi Mladoniczky mailto:m...@rrr.se>>
日期： 16/9/28 05:17 (GMT+08:00)
收件人： arslist@ARSLIST.ORG
主題： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller" 
mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3e>>
 wrote:
**
It was moved back to private? Well there's a barrier to entry...
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Ian,
It seems that the group was moved back to Private...I have invited you to the 
group
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com and 
I'll be happy to ensure that you get invited to the group.
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
mailto:ian.trimn...@open.ac.uk>> wrote:
**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar. The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years. I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian



Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>> on behalf of Misi Mladoniczky 
mailto:m...@rrr.se>>
Reply-To: "arslist@ARSLIST.ORG" 
mailto:arslist@ARSLIST.ORG>>
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG" 
mailto:arslist@ARSLIST.ORG>>

Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton" 
mailto:%22axton%22%20%3caxton.gr...@gmail.com%3E>> wrote:

**

This list will be missed. I want to say thanks to everyone who made it what it 
is.

Axton Grams

On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:

**

That was “more or less” my understanding too – thank

回覆： Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[omegalipo]

Might I have the link of that bmc community ?
Thanks,Omega


從我的 Samsung Galaxy 智能手機發送。
 原始訊息 由： Misi Mladoniczky  日期： 16/9/28  05:17  
(GMT+08:00) 收件人： arslist@ARSLIST.ORG 主題： Re: EXTERNAL: Re: Off Topic - Before 
the List is Gone! NOTE: Not Gone, MOVED 
Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller"  wrote:**It 
was moved back to private? Well there's a barrier to entry...  On Tue, Sep 27, 
2016 at 8:19 AM, LJ LongWing  wrote:

 **Ian,It seems that the group was moved back to Private...I have invited you 
to the group  Anyone wanting to join the ARSList, if you have difficulty, 
please contact me at the email address lj.longw...@gmail.com and I'll be happy 
to ensure that you get invited to the group.On Tue, Sep 27, 2016 at 8:32 
AM, Ian.Trimnell  wrote:**  Well, I think it is a case 
of “So long, and thanks for all the fish”. I just attempted to join the group 
in Communities and got the following message: The area of BMC Communities is 
visible to registered logged in users. If you are logged in when you receive 
this message then you might not have sufficient access privileges to view 
requested page. I don’t know whether this is linked to the fact that we are no 
longer customers of BMC – we moved to MS System Centre Service Manager a couple 
of years ago, but still use AR System in a non-maintained mode for some mission 
critical functions (don’t ask!). Perhaps my BMC account is in a confused state. 
I am lurking here as I am still responsible for the current implementation 
(having built it from scratch over the past 17 years) and you never know when 
problems might arise. Despite having moved to SCSM there are number of people 
who still pine for our Remedy solution, but I think that management have burnt 
their bridges and have taken the MS dollar. The main complaints of SCSM are 
that it is slow, not really a ticketing solution like Remedy can be and it 
can’t handle child forms (the main reason why the system I maintain hasn’t 
migrated). So, if I can’t get into the Communities group for ARSlist then I 
will say goodbye, and thanks for all the help I have received for all of you 
over the past years. I have always enjoyed working with AR System, mainly 
because you can get to do anything you want (within reason!). Cheers!  Ian   
Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/  From:  "Action Request System 
discussion list(ARSList)"  on behalf of Misi Mladoniczky 

Reply-To: "arslist@ARSLIST.ORG" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG"   
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED **  Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at  http://rrr.se


September 27, 2016 6:19 AM, "Axton"  wrote:   **   This 
list will be missed. I want to say thanks to everyone who made it what it is.  
Axton Grams   On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza  
wrote:  **That was “more or less” my understanding too – thank goodness a 
new account need not be created every time you are working on a different or a 
newer support contract.. JoeFrom: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 21, 2016 5:47 PM 
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED**  Communities auto associates your communities account with the SSO 
that is used at the rest of BMC, which includes your BMC Support account (if 
you have one)...if you don't have one, then it just creates an accountthere 
is no need to have it tied to anything support related. If you decide to have 
it associated with your support account (through your work email), then, when 
you change jobs

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Shellman, David]

Dan,

Thank you for all you’ve done with the ARS List.  It was a great help for me in 
my early Remedy years in the late 90’s.  Learned so many practical pieces of 
coding that made life so much easier.
Also an additional thank you for the WWRUG years to you, Lenny, Phil, Kelly, 
Doug Blair, Arnold, Joel, Betina, Jason, Narsinga, Herb, Kerri, Kim Santana, 
Phil Schmidt, Carin, Niddhi, Anders, Tony Worthington, and the others that I 
have missed in this list.  A special thanks to Doug Mueller for the WWRUG years 
as well.

Someday I may get my fingers and head back into this application.  One never 
knows.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, September 28, 2016 7:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
I told Matt to leave it open and had rejected the 30 day concept. dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
Oh yeah, I forgot it was going to be completely open on a temporary basis.

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky 
mailto:m...@rrr.se>> wrote:
**
Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller" 
mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E>>
 wrote:
**
It was moved back to private? Well there's a barrier to entry...
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing 
mailto:lj.longw...@gmail.com>> wrote:
**
Ian,
It seems that the group was moved back to Private...I have invited you to the 
group
Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com and 
I'll be happy to ensure that you get invited to the group.
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell 
mailto:ian.trimn...@open.ac.uk>> wrote:
**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar. The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years. I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian



Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.op

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

Eric,

You can still register, as a customer.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Eric Bergan
Sent: September 19, 2016 5:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Unfortunately, some of us are not customers or partners, and so 
can’t register on the community. (Actually, although I had a long history with 
Remedy and AR, I was never a customer…)

 

I would like to thank Dan in particular, and all the rest for 
the great user base that they were and are.

 

 


 Eric Bergan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, September 19, 2016 11:24 AM
To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

all of these mournful posts make we want to cry (ok...not quite that bad...but 
still)just go sign up on communities and enjoy the experience over 
theresure, some won't follow you, but enough of the enthusiastic ones will, 
and you can still ask your questions, and get answers :)

 

On Mon, Sep 19, 2016 at 11:59 AM, Reiser, John J mailto:john.j.rei...@lmco.com> > wrote:

** 

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was always an answer that went far beyond what you could get from 
Remedy/(Evil Bird)/BMC support often times coming from Doug Mueller (Father 
Remedy).

Matthew, Carey, Claire, Gidd, L J, Jason, Joe, Misi, Kelly, Dave, Lenny, Barry, 
Fred, Phil  and Dan are names that will forever hold a place of honor is a 
Diary Field in my head.

Wow I guess I’ve been living ARSystem far too long.

>From the early Motif days through the First web based interface (cgi_ar) to 
>Push actions (yeah) and check boxes (meh, should have been binary mapped 
>selections in one field), Remedy Web and MidTier I’ve been able to provide a 
>solution for our organization. 

Thank you,

--- 
John J. Reiser 
Building 760-J202
Remedy AR System Developer

Senior Software Development Analyst 
Lockheed Martin - RMS Moorestown Region
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of arslist
Sent: Tuesday, September 13, 2016 11:06 AM
To: arslist@ARSLIST.ORG  
Subject: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

NOTE: On Friday Sept. 30th the plug will literally be pulled on the Servers 
this version of the list is running on. Please move over to the new home in 
Communities by then.

 

The ARSlist didn’t even start on listserv, it was another messaging software. I 
planned to make it a group on usenet, but the anarchist group in charge spent 9 
months talking about where it should be in the structure (anyone familiar with 
Hitchhiker’s Guide to the Galaxy and the marketing team arguing about what do 
people want from the wheel?)

 

For the past 14 years it has had a home in a machine room in downtown Toronto, 
on Servers I purchased (both replaced once). Those servers from 2009-2013 also 
helped us run the WWRUG events, so I could justify the expense.

 

Volume on the ARSlist is a quarter of what it was two years ago because the 
vast majority of posters are now on communities.

 

There is also now the new Developer’s site for the Innovation Suite, 
developers.bmc.com  

 

We are all very busy, and there are too many places to go to find things. Now 
communities will get you to the ARSlist too. I have been promised 
non-censorship and non-interference.

 

So, same discussions, same people if we are all still interested, different 
location.

 

Note: I am not disappearing either, and I hope none of you do!

 

The care and feeding of this community has been a highlight of the past 23 
years for me, and through it I have met, electronically and\or physically a 
really great group of people most of whom I think of as friends.

 

Times change, c’est la vie.

 

Now I just have to be a part of the Community, not build the platform the 
community lives on.

 

Cheers Dan

p.s. and yes, I prefer this platform to jive and Communities, it just isn’t the 
pragmatic one anymore, and I hope to influence the improvements in Communities 
to meet our needs

 

 

 

From: Action Request System discussion list(ARSList) [ 
 mailto:arslist@ARSLIST.ORG] On Behalf Of Joe 
D'Souza
Sent: September 12, 2016 7:21 PM

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

I told Matt to leave it open and had rejected the 30 day concept. dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Oh yeah, I forgot it was going to be completely open on a temporary basis.

 

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

 

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

 

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

 

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky mailto:m...@rrr.se> > wrote:

** 

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller" mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E> > wrote:

**

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

**

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell mailto:ian.trimn...@open.ac.uk> > wrote:

**

Well, I think it is a case of “So long, and thanks for all the fish”. I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!). Perhaps my BMC account is in a confused state. I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar. The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years. I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian


  _  


Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741 web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)" mailto:arslist@ARSLIST.ORG> > on behalf of Misi Mladoniczky mailto:m...@rrr.se> >
Reply-To: "arslist@ARSLIST.ORG  " 
mailto:arslist@ARSLIST.ORG> >
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG  " mailto:arslist@ARSLIST.ORG> >


Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG

still planning to move to communities, but need to chat with the powers that be at BMC

[arslist]

Tim,

Please contact me directly, email daniel.bl...@danielbloom.ca 
 

 

I own a number of url’s and have since the beginning of such things. I was 
going to redirect them to the communities site.

In the meantime I will take a look at the freeforums.org

 

IMHO:: nothing wrong with communities, but I need to remind them not to mess 
with the ARSlist or it’s settings. I had told them to leave it as public.

 

As to volume of posts; It has dropped over the past 3 years from 3800 posts in 
6 months (already half of the historical levels which at times reached over 
3000 per month), down to 778 in the first 6 months of 2016.

 

The drop in volume had nothing to do with the announcement of the ARSlist 
changing platforms and everything to do with there being far more readers than 
participants.

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell
Sent: September 27, 2016 10:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

I think that the participation has died because people knew the list was going 
to die. Why ask questions when you know that you may not get answers before it 
goes away?

 

I see the transition to Communities as a cluster as well. I think we are doing 
ourselves as a community a disservice by letting this die. We’ll never get the 
value we have here on ARSList from Communities. This latest “access issue” is a 
perfect example.
Don’t get me wrong…Communities has its place and value, but so does this list. 
They are different and should be separate (IMHO).

 

And I understand that Dan has expenses and time involved which have become 
prohibitive…I get it. And he shouldn’t have to bear that alone, or bear it at 
all.

 

Here’s a suggestion. I am sure that Dan owns the domain rights to arslist.org 
for quite some time. Why not put in a simple re-direct for that domain to a 
free PHPBB type forum (like those hosted by freeforums.org) where we all can 
continue to do “this” without the large financial overhead and the BMC 
oversight/administrative/control overhead? And there are probably other forum 
solutions out there besides freeforums.org, that was just an example,

 

Simple domain name registration and re-directs are cheap. I’ll donate the first 
3 years of the cost. I am very familiar with that FreeForums platform and will 
also donate my time to help set it up and manage it (with help from others as 
well of course) or will work with folks on any other similar forum platform.

 

Tim

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Tuesday, September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Oh yeah, I forgot it was going to be completely open on a temporary basis.

 

I am sorry but this whole ARSlist on the BMC Communities thing feels like a 
kludge to me.

 

I love the ARSlist like many of you but I am not seeing why this whole secret 
group on the BMC Communities is going to exist? 3 out of the 4 posts that were 
made to that group in September really belong in the appropriate "product" 
space where a larger group of people are looking for questions to answer and 
other people will learn from those answers.

 

Involvement on the List has diminished to almost nothing. Now there are less 
posts a month than there use to be in a single day. IMO... Let the ARSlist die 
a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life.

 

On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky mailto:m...@rrr.se> > wrote:

** 

Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:48 PM, "Jason Miller" mailto:%22jason%20miller%22%20%3cjason.mil...@gmail.com%3E> > wrote:

**

It was moved back to private? Well there's a barrier to entry...

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

**

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

On Tue, Sep 27, 2

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[arslist]

I will get that fixed it is not supposed to be private. Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: September 27, 2016 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

It was moved back to private? Well there's a barrier to entry...

 

On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote:

** 

Ian,

It seems that the group was moved back to Private...I have invited you to the 
group

 

Anyone wanting to join the ARSList, if you have difficulty, please contact me 
at the email address lj.longw...@gmail.com   and 
I'll be happy to ensure that you get invited to the group.

 

On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell mailto:ian.trimn...@open.ac.uk> > wrote:

** 

Well, I think it is a case of “So long, and thanks for all the fish”.  I just 
attempted to join the group in Communities and got the following message:

 

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

 

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!).  Perhaps my BMC account is in a confused state.  I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

 

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar.  The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

 

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years.  I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

 

Cheers!

 

Ian


  _  


Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741   web: http://www.open.ac.uk/

 

From: "Action Request System discussion list(ARSList)" mailto:arslist@ARSLIST.ORG> > on behalf of Misi Mladoniczky mailto:m...@rrr.se> >
Reply-To: "arslist@ARSLIST.ORG  " 
mailto:arslist@ARSLIST.ORG> >
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG  " mailto:arslist@ARSLIST.ORG> >


Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

 

** 

Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton" mailto:%22axton%22%20%3caxton.gr...@gmail.com%3E> > wrote: 

** 

This list will be missed. I want to say thanks to everyone who made it what it 
is. 

Axton Grams

On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza mailto:jdso...@shyle.net> > wrote:

** 

That was “more or less” my understanding too – thank goodness a new account 
need not be created every time you are working on a different or a newer 
support contract..

Joe


  _  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM


To: arslist@ARSLIST.ORG  
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 

** 

Communities auto associates your communities account with the SSO that is used 
at the rest of BMC, which includes your BMC Support account (if you have 
one)...if you don't have one, then it just creates an accountthere is no 
need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, 

Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Misi Mladoniczky]

Hi,

I kind of agree...

Nothing really wrong with BMC Communities, but 95% of the content of the 
ARSList fits into the normal groups in BMC Communities.

What is left is only the occasional rant, Friday humor, job 
postings/applications and 3rd party advertisement.

So if it is to live on, I don't think BMC Communities is the right place either.

Unless we use it to do the rant/humor/jobs/adv only, and post our questions in 
their respective BMC Communities group...

 Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList 
MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 28, 2016 4:40 AM, "Timothy Powell"  wrote: 
I think that the participation has died because people knew the list 
was going to die. Why ask questions when you know that you may not get answers 
before it goes away? 

I see the transition to Communities as a cluster as well. I think we 
are doing ourselves as a community a disservice by letting this die. We’ll 
never get the value we have here on ARSList from Communities. This latest 
“access issue” is a perfect example.
Don’t get me wrong…Communities has its place and value, but so does this list. 
They are different and should be separate (IMHO). 

And I understand that Dan has expenses and time involved which have 
become prohibitive…I get it. And he shouldn’t have to bear that alone, or bear 
it at all. 

Here’s a suggestion. I am sure that Dan owns the domain rights to 
arslist.org for quite some time. Why not put in a simple re-direct for that 
domain to a free PHPBB type forum (like those hosted by freeforums.org) where 
we all can continue to do “this” without the large financial overhead and the 
BMC oversight/administrative/control overhead? And there are probably other 
forum solutions out there besides freeforums.org, that was just an example, 

Simple domain name registration and re-directs are cheap. I’ll donate 
the first 3 years of the cost. I am very familiar with that FreeForums platform 
and will also donate my time to help set it up and manage it (with help from 
others as well of course) or will work with folks on any other similar forum 
platform. 

Tim 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG (mailto:mailto:arslist@ARSLIST.ORG)] On Behalf Of 
Jason Miller
Sent: Tuesday, September 27, 2016 6:22 PM
To: arslist@ARSLIST.ORG (mailto:arslist@ARSLIST.ORG)
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED 

** 
Oh yeah, I forgot it was going to be completely open on a temporary 
basis. 
I am sorry but this whole ARSlist on the BMC Communities thing feels 
like a kludge to me. 
I love the ARSlist like many of you but I am not seeing why this whole 
secret group on the BMC Communities is going to exist? 3 out of the 4 posts 
that were made to that group in September really belong in the appropriate 
"product" space where a larger group of people are looking for questions to 
answer and other people will learn from those answers. 
Involvement on the List has diminished to almost nothing. Now there are 
less posts a month than there use to be in a single day. IMO... Let the ARSlist 
die a peaceful death instead of keeping it on life support, all ugly/mangled 
looking, without any signs of life. 
On Tue, Sep 27, 2016 at 2:17 PM, Misi Mladoniczky  wrote:  

** 
Hi Jason,

Well, Matt gave us 30 days of openness to get the people over.

And apparently 193 persons managed to get into the group...

Not that bad actually compared to the active people of the list ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se (http://www.rrr.se) (ARSList MVP 
2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se 
(http://rrr.se)
September 27, 2016 6:48 PM, "Jason Miller"  wrote: 
** 
It was moved back to private? Well there's a barrier to entry... 
On Tue, Sep 27, 2016 at 8:19 AM, LJ LongWing  wrote:  

** 
Ian, 
It seems that the group was moved back to Private...I have invited you 
to the group 
Anyone wanting to join the ARSList, if you have difficulty, please 
contact me at the email address lj.longw...@gmail.com 
(mailto:lj.longw...@gmail.com) and I'll be happy to ensure that you get invited 
to the group.  
On Tue, Sep 27, 2016 at 8:32 AM, Ian.Trimnell  wrote:  

** 
Well, I think i