Re: Unable to send alerts - failed to dispatch alert message

[Nagidi Pavan]

No Mark. We did not use a Remedy API but written a socket program to listen
incoming messages on a specific port.

Thanks
Pavan

On 20-Sep-2017 7:29 PM, "Walters, Mark"  wrote:

**

I had a thought – was your client developed using the Remedy API?  If
so try setting a client type value of AR_CLIENT_TYPE_ALERT (21) in the
session configuration and see if that helps.



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
*Sent:* 20 September 2017 11:19

*To:* arslist@ARSLIST.ORG
*Subject:* Re: Unable to send alerts - failed to dispatch alert message



**

Sure Mark.



Thanks

Pavan



On Wed, Sep 20, 2017 at 3:25 PM, Walters, Mark  wrote:

**

I’m not clear on the overall process you’re using but it sounds as though
there’s come change in 9.1 that’s broken your integration.  Whether that’s
something in your client or on BMC’s end I don’t know, I suggest you open a
case with support and see what they have to say once they have all the
details.



Mark



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
*Sent:* 20 September 2017 10:37


*To:* arslist@ARSLIST.ORG
*Subject:* Re: Unable to send alerts - failed to dispatch alert message



**

Yes Mark. 9.1.03 failing to send data to client. Client server accepts the
data from the AR server and process that internally.



Thanks

Pavan



On Wed, Sep 20, 2017 at 3:01 PM, Walters, Mark  wrote:

**

So if you send an alert to your custom client from a 7604 system it behaves
as expected but a 9103 server reports the error?   It sounds as though the
9103 server is trying some sort of negotiation with the client but it’s not
getting what it expects.  What does your client do – how was it written?
Does it just accept the data sent?



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
*Sent:* 20 September 2017 10:22


*To:* arslist@ARSLIST.ORG
*Subject:* Re: Unable to send alerts - failed to dispatch alert message



**

Mark,



Its a fresh installation. I have 7.6.04(On Linux) in another system and
9.1.03(On windows) on another system. I have installed alert client on
windows machine where I have installed 9.1.03 and I can see alert tool
poping up notifications. As you mentioned, it seems a problem with the
server negotiating a connection with your client.  What exactly you are
looking for setup so that I pass that information.



Thanks

Pavan



On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark  wrote:

**

So you’ve written a client which registers with the server to receive
alerts and have workflow generating alerts to send to this client?  If
that’s the case then the plugin is not used as far as I am aware, it’s a
problem with the server negotiating a connection with your client.  Can you
provide a more detailed description of your setup?   The setup is the same
as you had in 7604 and you have just upgraded ARS?



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
*Sent:* 19 September 2017 10:48
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Unable to send alerts - failed to dispatch alert message



**

Hi Mark,



Thanks for your response. I have a socket program which is listening for
incoming data on port . If any alert comes it receives and parse the
information.

I have configured the same in 7.6.04 and that worked. It's a Linux machine.

Now I'm trying that on 9.1.03 ARS installed on windows machine but that's
not working.



Please let me know if you need any clarification!



Thanks

pavan



On 19-Sep-2017 12:41 PM, "Walters, Mark"  wrote:

**

What’s the client you’re sending the alerts to?  The plugin you’re using is
expecting to connect to a webservice when it dispatches the alert but I’m
not clear on your setup.



Mark



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
*Sent:* 19 September 2017 03:32
*To:* arslist@ARSLIST.ORG
*Subject:* Unable to send alerts - failed to dispatch alert message



**

Hi Guys,



I am using alert mechanism to send alerts to an external socket which is
listening on port .



I have configured the alert plugin as specified in
https://docs.bmc.com/docs/display/public/ars81/AR+Alert+
plug-in+configuration



I am using AR - Plugin instead of webservices. When I register a user and
trigger an alert I am getting the below message and my socket program is
not receiving any information. Please let me know your thoughts.



Tue Sep 19 00:16:43.252 2017   
/* Tue Sep 19 2017
00:16:43.2520 */ failed to dispatch alert message:

java.lang.IllegalStateException: Message serializer not found for client
version 0

at com.bmc.arsys.server.domain.alert.impl.

Re: Unable to send alerts - failed to dispatch alert message

[Walters, Mark]

I had a thought – was your client developed using the Remedy API?  If so try 
setting a client type value of AR_CLIENT_TYPE_ALERT (21) in the session 
configuration and see if that helps.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan
Sent: 20 September 2017 11:19
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Sure Mark.

Thanks
Pavan

On Wed, Sep 20, 2017 at 3:25 PM, Walters, Mark 
> wrote:
**
I’m not clear on the overall process you’re using but it sounds as though 
there’s come change in 9.1 that’s broken your integration.  Whether that’s 
something in your client or on BMC’s end I don’t know, I suggest you open a 
case with support and see what they have to say once they have all the details.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 20 September 2017 10:37

To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Yes Mark. 9.1.03 failing to send data to client. Client server accepts the data 
from the AR server and process that internally.

Thanks
Pavan

On Wed, Sep 20, 2017 at 3:01 PM, Walters, Mark 
> wrote:
**
So if you send an alert to your custom client from a 7604 system it behaves as 
expected but a 9103 server reports the error?   It sounds as though the 9103 
server is trying some sort of negotiation with the client but it’s not getting 
what it expects.  What does your client do – how was it written?  Does it just 
accept the data sent?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 20 September 2017 10:22

To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Mark,

Its a fresh installation. I have 7.6.04(On Linux) in another system and 
9.1.03(On windows) on another system. I have installed alert client on windows 
machine where I have installed 9.1.03 and I can see alert tool poping up 
notifications. As you mentioned, it seems a problem with the server negotiating 
a connection with your client.  What exactly you are looking for setup so that 
I pass that information.

Thanks
Pavan

On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark 
> wrote:
**
So you’ve written a client which registers with the server to receive alerts 
and have workflow generating alerts to send to this client?  If that’s the case 
then the plugin is not used as far as I am aware, it’s a problem with the 
server negotiating a connection with your client.  Can you provide a more 
detailed description of your setup?   The setup is the same as you had in 7604 
and you have just upgraded ARS?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 10:48
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Hi Mark,

Thanks for your response. I have a socket program which is listening for 
incoming data on port . If any alert comes it receives and parse the 
information.
I have configured the same in 7.6.04 and that worked. It's a Linux machine.
Now I'm trying that on 9.1.03 ARS installed on windows machine but that's not 
working.

Please let me know if you need any clarification!

Thanks
pavan

On 19-Sep-2017 12:41 PM, "Walters, Mark" 
> wrote:
**
What’s the client you’re sending the alerts to?  The plugin you’re using is 
expecting to connect to a webservice when it dispatches the alert but I’m not 
clear on your setup.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 03:32
To: arslist@ARSLIST.ORG
Subject: Unable to send alerts - failed to dispatch alert message

**
Hi Guys,

I am using alert mechanism to send alerts to an external socket which is 
listening on port .

I have configured the alert plugin as specified in 
https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration

I am using AR - Plugin instead of webservices. When I register a user and 
trigger an alert I am getting the below message and my socket program is not 
receiving any information. Please let me know your thoughts.

Tue Sep 19 00:16:43.252 2017
/* Tue Sep 19 2017 00:16:43.2520 
*/ failed to dispatch alert message:
java.lang.IllegalStateException: Message serializer not found for client 
version 0
at 

Re: arinside download link

[Grooms, Frederick W]

Just change out the domain for the IP (same way you reached the main page)
   http://173.249.157.224/downloads/46


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Maheshwari Lakshmanan
Sent: Wednesday, September 20, 2017 2:04 AM
To: arslist@ARSLIST.ORG
Subject: arinside download link

**
Hi listers,

arinside.org appears to be not reachable so I used the 
link in the communities and reached http://173.249.157.224/.
However, the download link is not working - http://arinside.org/downloads/46
Does anyone know of an alternative? My desktop OS got restaged so I have to set 
this up soon(hate it when devstudio hangs loading rships!!!).

Regards,
Maheshwari L



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BMC Client Management requirement for 1-2 months

[Kamiya Mehta]

Morning all,

I am looking for a BCM resource for 1-2 months to work for one of our US based 
customer. This is very likely to start from middle to end of October. Mainly 
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should work.

The work is as below:
Solution designing
Architect design and solution
Data Gathering and Review

Please get back to me if you are interested and will be available soon.

Regards,
Kamiya

Kamiya Mehta
Resource Manager

M: +44 7812 041 293
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Re: Unable to send alerts - failed to dispatch alert message

[Nagidi Pavan]

Sure Mark.

Thanks
Pavan

On Wed, Sep 20, 2017 at 3:25 PM, Walters, Mark  wrote:

> **
>
> I’m not clear on the overall process you’re using but it sounds as though
> there’s come change in 9.1 that’s broken your integration.  Whether that’s
> something in your client or on BMC’s end I don’t know, I suggest you open a
> case with support and see what they have to say once they have all the
> details.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 20 September 2017 10:37
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Yes Mark. 9.1.03 failing to send data to client. Client server accepts the
> data from the AR server and process that internally.
>
>
>
> Thanks
>
> Pavan
>
>
>
> On Wed, Sep 20, 2017 at 3:01 PM, Walters, Mark 
> wrote:
>
> **
>
> So if you send an alert to your custom client from a 7604 system it
> behaves as expected but a 9103 server reports the error?   It sounds as
> though the 9103 server is trying some sort of negotiation with the client
> but it’s not getting what it expects.  What does your client do – how was
> it written?  Does it just accept the data sent?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 20 September 2017 10:22
>
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Mark,
>
>
>
> Its a fresh installation. I have 7.6.04(On Linux) in another system and
> 9.1.03(On windows) on another system. I have installed alert client on
> windows machine where I have installed 9.1.03 and I can see alert tool
> poping up notifications. As you mentioned, it seems a problem with the
> server negotiating a connection with your client.  What exactly you are
> looking for setup so that I pass that information.
>
>
>
> Thanks
>
> Pavan
>
>
>
> On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark 
> wrote:
>
> **
>
> So you’ve written a client which registers with the server to receive
> alerts and have workflow generating alerts to send to this client?  If
> that’s the case then the plugin is not used as far as I am aware, it’s a
> problem with the server negotiating a connection with your client.  Can you
> provide a more detailed description of your setup?   The setup is the same
> as you had in 7604 and you have just upgraded ARS?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 19 September 2017 10:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Hi Mark,
>
>
>
> Thanks for your response. I have a socket program which is listening for
> incoming data on port . If any alert comes it receives and parse the
> information.
>
> I have configured the same in 7.6.04 and that worked. It's a Linux machine.
>
> Now I'm trying that on 9.1.03 ARS installed on windows machine but that's
> not working.
>
>
>
> Please let me know if you need any clarification!
>
>
>
> Thanks
>
> pavan
>
>
>
> On 19-Sep-2017 12:41 PM, "Walters, Mark"  wrote:
>
> **
>
> What’s the client you’re sending the alerts to?  The plugin you’re using
> is expecting to connect to a webservice when it dispatches the alert but
> I’m not clear on your setup.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 19 September 2017 03:32
> *To:* arslist@ARSLIST.ORG
> *Subject:* Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Hi Guys,
>
>
>
> I am using alert mechanism to send alerts to an external socket which is
> listening on port .
>
>
>
> I have configured the alert plugin as specified in
> https://docs.bmc.com/docs/display/public/ars81/AR+Alert+
> plug-in+configuration
>
>
>
> I am using AR - Plugin instead of webservices. When I register a user and
> trigger an alert I am getting the below message and my socket program is
> not receiving any information. Please let me know your thoughts.
>
>
>
> Tue Sep 19 00:16:43.252 2017   
>>  /* Tue Sep 19 2017
> 00:16:43.2520 */ failed to dispatch alert message:
>
> java.lang.IllegalStateException: Message serializer not found for client
> version 0
>
> at com.bmc.arsys.server.domain.alert.impl.
> SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(
> SocketAlertDispatcher.java:386) ~[bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.
> SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(
> SocketAlertDispatcher.java:356) ~[bundlefile:9.1.03-SNAPSHOT]
>
> at 

Re: Unable to send alerts - failed to dispatch alert message

[Walters, Mark]

I’m not clear on the overall process you’re using but it sounds as though 
there’s come change in 9.1 that’s broken your integration.  Whether that’s 
something in your client or on BMC’s end I don’t know, I suggest you open a 
case with support and see what they have to say once they have all the details.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan
Sent: 20 September 2017 10:37
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Yes Mark. 9.1.03 failing to send data to client. Client server accepts the data 
from the AR server and process that internally.

Thanks
Pavan

On Wed, Sep 20, 2017 at 3:01 PM, Walters, Mark 
> wrote:
**
So if you send an alert to your custom client from a 7604 system it behaves as 
expected but a 9103 server reports the error?   It sounds as though the 9103 
server is trying some sort of negotiation with the client but it’s not getting 
what it expects.  What does your client do – how was it written?  Does it just 
accept the data sent?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 20 September 2017 10:22

To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Mark,

Its a fresh installation. I have 7.6.04(On Linux) in another system and 
9.1.03(On windows) on another system. I have installed alert client on windows 
machine where I have installed 9.1.03 and I can see alert tool poping up 
notifications. As you mentioned, it seems a problem with the server negotiating 
a connection with your client.  What exactly you are looking for setup so that 
I pass that information.

Thanks
Pavan

On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark 
> wrote:
**
So you’ve written a client which registers with the server to receive alerts 
and have workflow generating alerts to send to this client?  If that’s the case 
then the plugin is not used as far as I am aware, it’s a problem with the 
server negotiating a connection with your client.  Can you provide a more 
detailed description of your setup?   The setup is the same as you had in 7604 
and you have just upgraded ARS?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 10:48
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Hi Mark,

Thanks for your response. I have a socket program which is listening for 
incoming data on port . If any alert comes it receives and parse the 
information.
I have configured the same in 7.6.04 and that worked. It's a Linux machine.
Now I'm trying that on 9.1.03 ARS installed on windows machine but that's not 
working.

Please let me know if you need any clarification!

Thanks
pavan

On 19-Sep-2017 12:41 PM, "Walters, Mark" 
> wrote:
**
What’s the client you’re sending the alerts to?  The plugin you’re using is 
expecting to connect to a webservice when it dispatches the alert but I’m not 
clear on your setup.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 03:32
To: arslist@ARSLIST.ORG
Subject: Unable to send alerts - failed to dispatch alert message

**
Hi Guys,

I am using alert mechanism to send alerts to an external socket which is 
listening on port .

I have configured the alert plugin as specified in 
https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration

I am using AR - Plugin instead of webservices. When I register a user and 
trigger an alert I am getting the below message and my socket program is not 
receiving any information. Please let me know your thoughts.

Tue Sep 19 00:16:43.252 2017
/* Tue Sep 19 2017 00:16:43.2520 
*/ failed to dispatch alert message:
java.lang.IllegalStateException: Message serializer not found for client 
version 0
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(SocketAlertDispatcher.java:386)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(SocketAlertDispatcher.java:356)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendSocketBasedAlert(AlerterImpl.java:437)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendAlertBlocking(AlerterImpl.java:353)
 [bundlefile:9.1.03-SNAPSHOT]
  

Re: Unable to send alerts - failed to dispatch alert message

[Nagidi Pavan]

Yes Mark. 9.1.03 failing to send data to client. Client server accepts the
data from the AR server and process that internally.

Thanks
Pavan

On Wed, Sep 20, 2017 at 3:01 PM, Walters, Mark  wrote:

> **
>
> So if you send an alert to your custom client from a 7604 system it
> behaves as expected but a 9103 server reports the error?   It sounds as
> though the 9103 server is trying some sort of negotiation with the client
> but it’s not getting what it expects.  What does your client do – how was
> it written?  Does it just accept the data sent?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 20 September 2017 10:22
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Mark,
>
>
>
> Its a fresh installation. I have 7.6.04(On Linux) in another system and
> 9.1.03(On windows) on another system. I have installed alert client on
> windows machine where I have installed 9.1.03 and I can see alert tool
> poping up notifications. As you mentioned, it seems a problem with the
> server negotiating a connection with your client.  What exactly you are
> looking for setup so that I pass that information.
>
>
>
> Thanks
>
> Pavan
>
>
>
> On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark 
> wrote:
>
> **
>
> So you’ve written a client which registers with the server to receive
> alerts and have workflow generating alerts to send to this client?  If
> that’s the case then the plugin is not used as far as I am aware, it’s a
> problem with the server negotiating a connection with your client.  Can you
> provide a more detailed description of your setup?   The setup is the same
> as you had in 7604 and you have just upgraded ARS?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 19 September 2017 10:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Hi Mark,
>
>
>
> Thanks for your response. I have a socket program which is listening for
> incoming data on port . If any alert comes it receives and parse the
> information.
>
> I have configured the same in 7.6.04 and that worked. It's a Linux machine.
>
> Now I'm trying that on 9.1.03 ARS installed on windows machine but that's
> not working.
>
>
>
> Please let me know if you need any clarification!
>
>
>
> Thanks
>
> pavan
>
>
>
> On 19-Sep-2017 12:41 PM, "Walters, Mark"  wrote:
>
> **
>
> What’s the client you’re sending the alerts to?  The plugin you’re using
> is expecting to connect to a webservice when it dispatches the alert but
> I’m not clear on your setup.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 19 September 2017 03:32
> *To:* arslist@ARSLIST.ORG
> *Subject:* Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Hi Guys,
>
>
>
> I am using alert mechanism to send alerts to an external socket which is
> listening on port .
>
>
>
> I have configured the alert plugin as specified in
> https://docs.bmc.com/docs/display/public/ars81/AR+Alert+
> plug-in+configuration
>
>
>
> I am using AR - Plugin instead of webservices. When I register a user and
> trigger an alert I am getting the below message and my socket program is
> not receiving any information. Please let me know your thoughts.
>
>
>
> Tue Sep 19 00:16:43.252 2017   
>>  /* Tue Sep 19 2017
> 00:16:43.2520 */ failed to dispatch alert message:
>
> java.lang.IllegalStateException: Message serializer not found for client
> version 0
>
> at com.bmc.arsys.server.domain.alert.impl.
> SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(
> SocketAlertDispatcher.java:386) ~[bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.
> SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(
> SocketAlertDispatcher.java:356) ~[bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.
> sendSocketBasedAlert(AlerterImpl.java:437) [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.
> sendAlertBlocking(AlerterImpl.java:353) [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.runtime.jms.
> AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44)
> [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.runtime.jms.
> AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1)
> [bundlefile:9.1.03-SNAPSHOT]
>
> at 
> org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
> [bundlefile:1.8.4]
>
> at 

Re: Unable to send alerts - failed to dispatch alert message

[Walters, Mark]

So if you send an alert to your custom client from a 7604 system it behaves as 
expected but a 9103 server reports the error?   It sounds as though the 9103 
server is trying some sort of negotiation with the client but it’s not getting 
what it expects.  What does your client do – how was it written?  Does it just 
accept the data sent?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan
Sent: 20 September 2017 10:22
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Mark,

Its a fresh installation. I have 7.6.04(On Linux) in another system and 
9.1.03(On windows) on another system. I have installed alert client on windows 
machine where I have installed 9.1.03 and I can see alert tool poping up 
notifications. As you mentioned, it seems a problem with the server negotiating 
a connection with your client.  What exactly you are looking for setup so that 
I pass that information.

Thanks
Pavan

On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark 
> wrote:
**
So you’ve written a client which registers with the server to receive alerts 
and have workflow generating alerts to send to this client?  If that’s the case 
then the plugin is not used as far as I am aware, it’s a problem with the 
server negotiating a connection with your client.  Can you provide a more 
detailed description of your setup?   The setup is the same as you had in 7604 
and you have just upgraded ARS?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 10:48
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Hi Mark,

Thanks for your response. I have a socket program which is listening for 
incoming data on port . If any alert comes it receives and parse the 
information.
I have configured the same in 7.6.04 and that worked. It's a Linux machine.
Now I'm trying that on 9.1.03 ARS installed on windows machine but that's not 
working.

Please let me know if you need any clarification!

Thanks
pavan

On 19-Sep-2017 12:41 PM, "Walters, Mark" 
> wrote:
**
What’s the client you’re sending the alerts to?  The plugin you’re using is 
expecting to connect to a webservice when it dispatches the alert but I’m not 
clear on your setup.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 03:32
To: arslist@ARSLIST.ORG
Subject: Unable to send alerts - failed to dispatch alert message

**
Hi Guys,

I am using alert mechanism to send alerts to an external socket which is 
listening on port .

I have configured the alert plugin as specified in 
https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration

I am using AR - Plugin instead of webservices. When I register a user and 
trigger an alert I am getting the below message and my socket program is not 
receiving any information. Please let me know your thoughts.

Tue Sep 19 00:16:43.252 2017
/* Tue Sep 19 2017 00:16:43.2520 
*/ failed to dispatch alert message:
java.lang.IllegalStateException: Message serializer not found for client 
version 0
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(SocketAlertDispatcher.java:386)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(SocketAlertDispatcher.java:356)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendSocketBasedAlert(AlerterImpl.java:437)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendAlertBlocking(AlerterImpl.java:353)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1)
 [bundlefile:9.1.03-SNAPSHOT]
at 
org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) 
[bundlefile:1.8.4]
at 
com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:261)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:188)
 [bundlefile:9.1.03-SNAPSHOT]
at 

Re: Unable to send alerts - failed to dispatch alert message

[Nagidi Pavan]

Mark,

Its a fresh installation. I have 7.6.04(On Linux) in another system and
9.1.03(On windows) on another system. I have installed alert client on
windows machine where I have installed 9.1.03 and I can see alert tool
poping up notifications. As you mentioned, it seems a problem with the
server negotiating a connection with your client.  What exactly you are
looking for setup so that I pass that information.

Thanks
Pavan

On Tue, Sep 19, 2017 at 4:33 PM, Walters, Mark  wrote:

> **
>
> So you’ve written a client which registers with the server to receive
> alerts and have workflow generating alerts to send to this client?  If
> that’s the case then the plugin is not used as far as I am aware, it’s a
> problem with the server negotiating a connection with your client.  Can you
> provide a more detailed description of your setup?   The setup is the same
> as you had in 7604 and you have just upgraded ARS?
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 19 September 2017 10:48
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Hi Mark,
>
>
>
> Thanks for your response. I have a socket program which is listening for
> incoming data on port . If any alert comes it receives and parse the
> information.
>
> I have configured the same in 7.6.04 and that worked. It's a Linux machine.
>
> Now I'm trying that on 9.1.03 ARS installed on windows machine but that's
> not working.
>
>
>
> Please let me know if you need any clarification!
>
>
>
> Thanks
>
> pavan
>
>
>
> On 19-Sep-2017 12:41 PM, "Walters, Mark"  wrote:
>
> **
>
> What’s the client you’re sending the alerts to?  The plugin you’re using
> is expecting to connect to a webservice when it dispatches the alert but
> I’m not clear on your setup.
>
>
>
> Mark
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nagidi Pavan
> *Sent:* 19 September 2017 03:32
> *To:* arslist@ARSLIST.ORG
> *Subject:* Unable to send alerts - failed to dispatch alert message
>
>
>
> **
>
> Hi Guys,
>
>
>
> I am using alert mechanism to send alerts to an external socket which is
> listening on port .
>
>
>
> I have configured the alert plugin as specified in
> https://docs.bmc.com/docs/display/public/ars81/AR+Alert+
> plug-in+configuration
>
>
>
> I am using AR - Plugin instead of webservices. When I register a user and
> trigger an alert I am getting the below message and my socket program is
> not receiving any information. Please let me know your thoughts.
>
>
>
> Tue Sep 19 00:16:43.252 2017   
>>  /* Tue Sep 19 2017
> 00:16:43.2520 */ failed to dispatch alert message:
>
> java.lang.IllegalStateException: Message serializer not found for client
> version 0
>
> at com.bmc.arsys.server.domain.alert.impl.
> SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(
> SocketAlertDispatcher.java:386) ~[bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.
> SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(
> SocketAlertDispatcher.java:356) ~[bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.
> sendSocketBasedAlert(AlerterImpl.java:437) [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.alert.impl.AlerterImpl.
> sendAlertBlocking(AlerterImpl.java:353) [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.runtime.jms.
> AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44)
> [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.runtime.jms.
> AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1)
> [bundlefile:9.1.03-SNAPSHOT]
>
> at 
> org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
> [bundlefile:1.8.4]
>
> at com.bmc.arsys.server.internal.aspects.
> ARTransactionalManager.manageGeneralEntryApiTransacti
> on(ARTransactionalManager.java:261) [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.internal.aspects.
> ARTransactionalManager.manageEntryApiTransaction(
> ARTransactionalManager.java:188) [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.server.domain.runtime.jms.
> AlertMessageHandler.handleMessage(AlertMessageHandler.java:37)
> [bundlefile:9.1.03-SNAPSHOT]
>
> at com.bmc.arsys.messaging.impl.MessageSubscriberImpl.
> onMessage(MessageSubscriberImpl.java:125) [bundlefile:9.1.03-SNAPSHOT]
>
> at org.springframework.jms.listener.
> AbstractMessageListenerContainer.doInvokeListener(
> AbstractMessageListenerContainer.java:689) [bundlefile:na]
>
> at org.springframework.jms.listener.
> 

Re: Can we call shell script on remote server via AL run process command?

[Abhishek Anand]

Hi,

We have to call the  REMOTE server  .sh script from our remedy server which is 
on windows.
So tried it via filter RUN PROCESS but its failing.

Please suggest on it.

Regards,
AA

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to send alerts - failed to dispatch alert message

[Ali A. Musa]

Dear:
Deploy the same setup in AR81 the document with AR9
Class: com.bmc.arsys.ws.alert.ARAlertPlugin in websvcalrtjava81_build001.jar
[cid:image001.jpg@01D331FD.7A634790]



Thanks & Regards

Ali A. Musa

RTTS Operations Support



Tel: +966114525539

Mobile: +966550570742

Email: amus...@stc.com.sa

er



[cid:image002.jpg@01D331FD.7A634790]


[cid:image003.jpg@01D331FD.7A634790]

[cid:image004.jpg@01D331FD.7A634790]

[cid:image005.jpg@01D331FD.7A634790]



[cid:image006.jpg@01D331FD.7A634790]



[cid:image007.jpg@01D331FD.7A634790]

stc.com.sa



[cid:image008.jpg@01D331FD.7A634790]







From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Walters, Mark
Sent: Tuesday, September 19, 2017 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
So you’ve written a client which registers with the server to receive alerts 
and have workflow generating alerts to send to this client?  If that’s the case 
then the plugin is not used as far as I am aware, it’s a problem with the 
server negotiating a connection with your client.  Can you provide a more 
detailed description of your setup?   The setup is the same as you had in 7604 
and you have just upgraded ARS?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi Pavan
Sent: 19 September 2017 10:48
To: arslist@ARSLIST.ORG
Subject: Re: Unable to send alerts - failed to dispatch alert message

**
Hi Mark,

Thanks for your response. I have a socket program which is listening for 
incoming data on port . If any alert comes it receives and parse the 
information.
I have configured the same in 7.6.04 and that worked. It's a Linux machine.
Now I'm trying that on 9.1.03 ARS installed on windows machine but that's not 
working.

Please let me know if you need any clarification!

Thanks
pavan

On 19-Sep-2017 12:41 PM, "Walters, Mark" 
> wrote:
**
What’s the client you’re sending the alerts to?  The plugin you’re using is 
expecting to connect to a webservice when it dispatches the alert but I’m not 
clear on your setup.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nagidi 
Pavan
Sent: 19 September 2017 03:32
To: arslist@ARSLIST.ORG
Subject: Unable to send alerts - failed to dispatch alert message

**
Hi Guys,

I am using alert mechanism to send alerts to an external socket which is 
listening on port .

I have configured the alert plugin as specified in 
https://docs.bmc.com/docs/display/public/ars81/AR+Alert+plug-in+configuration

I am using AR - Plugin instead of webservices. When I register a user and 
trigger an alert I am getting the below message and my socket program is not 
receiving any information. Please let me know your thoughts.

Tue Sep 19 00:16:43.252 2017
/* Tue Sep 19 2017 00:16:43.2520 
*/ failed to dispatch alert message:
java.lang.IllegalStateException: Message serializer not found for client 
version 0
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatchMessage(SocketAlertDispatcher.java:386)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.SocketAlertDispatcher$SocketAlertDispatcherSession.dispatch(SocketAlertDispatcher.java:356)
 ~[bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendSocketBasedAlert(AlerterImpl.java:437)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.alert.impl.AlerterImpl.sendAlertBlocking(AlerterImpl.java:353)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage_aroundBody0(AlertMessageHandler.java:44)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler$AjcClosure1.run(AlertMessageHandler.java:1)
 [bundlefile:9.1.03-SNAPSHOT]
at 
org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) 
[bundlefile:1.8.4]
at 
com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:261)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:188)
 [bundlefile:9.1.03-SNAPSHOT]
at 
com.bmc.arsys.server.domain.runtime.jms.AlertMessageHandler.handleMessage(AlertMessageHandler.java:37)
 [bundlefile:9.1.03-SNAPSHOT]
at 

arinside download link

[Maheshwari Lakshmanan]

Hi listers,

arinside.org appears to be not reachable so I used the link in the
communities and reached http://173.249.157.224/.
However, the download link is not working - http://arinside.org/downloads/46
Does anyone know of an alternative? My desktop OS got restaged so I have to
set this up soon(hate it when devstudio hangs loading rships!!!).

Regards,
Maheshwari L

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Can we call shell script on remote server via AL run process command?

[Ali A. Musa]

Dear:
In Unix use RSH


 
Thanks & Regards

Ali A. Musa
RTTS Operations Support


Tel: +966114525539 
Mobile: +966550570742 
Email: amus...@stc.com.sa 
er
 





 

 

stc.com.sa





 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand
Sent: Sunday, September 17, 2017 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can we call shell script on remote server via AL run process 
command?

Anyone can assist on the query??

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"


The information in this email may contain confidential material and it is 
intended solely for the addresses. Access to this  email by anyone else is 
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Telecommunications Company (STC).

___
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