ADM: ARSlist Future 2017

[Jason Miller]

Hello everybody,

It is time again to make some decisions regarding the future of the
ARSlist. Our LISTSERV (the software ARSlist runs on) license expires in a
little over 30 days. Dan, Misi and myself have been discussing where to go
from here. We agree with the current (low) volume of posts that (Dan)
continuing to pay for the ARSlist platform does not make much sense.
Clearly the ARSlist is not providing the value it one was (when it was the
only place to discuss Remedy topics).

The options for the future at this time appear to be:

   - Move the ARSlist to a free mailing list platform. *
   - Say goodbye to the ARSlist and shut it down all together.
   - Money will come from somewhere to pay the license fee and the ARSlist
   lives on for at least another year.

There is a contingency with the first option. Assuming the platform the
List moves to is not a hosted system in the cloud, Misi, who has
been graciously hosting ARSlist LISTSERV on his server for the last year,
will not be able to make a software switch until after the T3SMAC conference
 in November. If we give Misi a few days to
hangout in Vegas after the conference, get home, and setup a new mail list
system, we are looking at possibly a few week outage of the ARSlist while
things transition. If we find a platform that is hosted and doesn't require
shell access to Misi's server then I can work on the transition before the
conference.

If anybody see additional options please let me know. Also I am open to
honest feedback. At heart I know none of us want to see the ARSlist go, it
has been here for us for many years. Shutting it down is not something to
be taken lightly. However being practical, do we reject the idea of
shutting down the List based on our feelings and not so much the value it
is providing in 2017? Since this post is really a continuation of a
conversation that started over a year ago, I wonder if maybe the time has
actually come to retire the ARSlist?

Thank you,
Jason

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Enable chat openfire using in Smart IT for MyIT.

[Jonathan Kast]

Hello.

MyIT Advance licenses are very expensive, so they do not fit in my budget, 
however we need the functionality. As you know in these licenses is content 
Virtual Chat and Virtual Agent (based on Chatter). 
So we are evaluating if it is possible to enable the chat based on Openfire 
used in "Smart IT" to be the means of contact of customers with the operators 
of the service desk.

This integration should create the incident as does MyIT Virtual Chat.

Has anyone enabled it for this functionality?
Do you recommend any alternative options?

Regards

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