How calculate the Aging of an Incident & show it in overview console?

[Abhishek2019]

Hi Experts,

We are having a requirement to shown the Aging of an Incident in the
overview console.

I am able to add the custom field in overview console but my issue is stated
below:-

I am trying to use the DATEDIFF function to calculate the Aging of an
incident on the basis of  (Submit Date of an Incident & current timestamp).

But while trying to achieve it via Active Link i am facing issue that what
can be the execute on condition for the same??

Also we are not supposed to use the Escalation for the same.
Early response will be highly appreciated.

Cheers,
AA.




--
Sent from: http://ars-action-request-system.1.n7.nabble.com/
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist

Re: What to use instead of PERFORM-ACTION-OPEN-URL new "file:..."?

[Jason Miller]

Are you opening files on a UNC path (network share) with *file://UNC_path*?

If they are files on a share most likely you'll need to put a web server in
from of them and serve them up via http. Depending on where the files are
stored you could simply include that directory and publish them via the web
server.

For example we use ARInside. Our ARInside files are stored on one server
and we have Apache web server (httpd) on a different server serving up the
ARInside pages via UNC to the other server. I am not sure if this is
something ISS can do as well.

Jason

On Sun, Feb 4, 2018 at 7:17 AM, Sharon Menachem 
wrote:

> Hi All,
>
>
>
> I understand from a previous post to the list, that the reason the
> PERFORM-ACTION-OPEN-URL new "file:..." functionality no longer works in
> Chrome is because of security changes, and that it is likely to stop
> working in IE soon once we are up to date with patches. I have many many
> excel reports that have been made available in Remedy using this
> functionality so I need to figure out another way to get the excel files to
> open in the web environment.
>
>
>
> I am running ARS 9.1.3 with custom apps on an SQL backend.
>
>
>
> What can I use instead of PERFORM-ACTION-OPEN-URL new "file:..."?
>
>
>
> Thanks,
>
> Sharon
>
>
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
>
-- 
ARSList mailing list
ARSList@arslist.org
https://mailman.rrr.se/cgi/listinfo/arslist