Re: Attachment from Siebel to Remedy
Dears, Any +vies? On Tue, Oct 6, 2015 at 4:35 PM, Ahamed Koya RC_SA wrote: > Hi Timothy , > > Sorry for the delayed reply, actually this email went to spam and > i didn't see it. > > I am bringing the attachment directly to Change form, not the staging. I > have created an attachment pool. > > Attachments are pdf, doc files, they are in BASE64 format which > i believe and found in some places that it is accepted by Remedy. > > Yesterday as part of investigation, I tried the integration without > attachment, still the fields were not getting updated. > > I found that the WSDL provided by siebel have child attributes and remedy > is not accepting the fields which are in child attributes, it is taking > only the values which are parent. > > How can I get along with this, any guidance will be a great help to > resolve this issue first. > > On Thu, Oct 1, 2015 at 3:03 PM, Timothy Powell < > timothy.pow...@pbs-consulting.com> wrote: > >> ** >> >> Are you bringing the attachment in to an attachment field on a staging >> form? Directly to an incident form? Is this ITSM or custom? >> >> When the data comes over from Siebel, what does the attachment “look” >> like? In other words, what is the exact value being set in the attachment >> field? >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Ahamed Koya RC_SA >> *Sent:* Thursday, October 01, 2015 3:12 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Attachment from Siebel to Remedy >> >> >> >> ** >> >> guys and gals... >> >> >> >> any inputs for mapping the fields for attachment, as I went through >> communities and google i found that three parameters are required for >> attachment. >> >> >> >> - attachment name >> >> - attachment size, >> >> - attachment itself. >> >> >> >> but i am stuck where to map the attachment size in remedy. >> >> >> >> any guide or help will ease my tension as we are nearing the dates. >> >> >> >> On Thu, Sep 17, 2015 at 10:34 AM, Ahamed Koya RC_SA < >> ahamedrem...@gmail.com> wrote: >> >> Hi Joe, >> >> >> >> Remedy querying Siebel’s WS and attempting to pull data(attachement) from >> Siebel. this is the scenario. >> >> >> >> >> >> >> >> On Wed, Sep 16, 2015 at 10:25 PM, tristan.rop...@t-online.de < >> tristan.rop...@t-online.de> wrote: >> >> ** >> >> Hi, >> >> >> >> both is poosible. >> >> Beside that, Siebel offers a Siebel Java API and Remedy a Java API, too. >> >> >> >> BR >> >> Tristan >> >> >> >> -Original-Nachricht- >> >> Betreff: Re: Attachment from Siebel to Remedy >> >> Datum: Wed, 16 Sep 2015 21:10:15 +0200 >> >> Von: Joe D'Souza >> >> An: arslist@ARSLIST.ORG >> >> >> >> >> >> ** >> >> What direction? >> >> >> >> Is it Remedy querying Siebel’s WS and attempting to pull data from >> Siebel? Or is it Siebel attempting to consume Remedy’s WS? >> >> >> >> I have not worked with Siebel specifically but have used WS’s with other >> technologies so might able to help you but need to know exactly what you >> are trying to attempt. >> >> >> >> Cheers >> >> >> >> Joe >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Ahamed Koya RC_SA >> *Sent:* Wednesday, September 16, 2015 3:22 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Attachment from Siebel to Remedy >> >> >> >> ** >> >> Hi Folks, >> >> >> >> Hope all are having a great day. >> >> >> >> Have anyone come across in taking attachment from Siebel to Remedy >> through Web services, I am stuck in the mapping part. >> >> >> >> Any help will be well appreciated. >> >> >> >> Regards, >> >> Ahamed >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Attachment from Siebel to Remedy
Hi Timothy , Sorry for the delayed reply, actually this email went to spam and i didn't see it. I am bringing the attachment directly to Change form, not the staging. I have created an attachment pool. Attachments are pdf, doc files, they are in BASE64 format which i believe and found in some places that it is accepted by Remedy. Yesterday as part of investigation, I tried the integration without attachment, still the fields were not getting updated. I found that the WSDL provided by siebel have child attributes and remedy is not accepting the fields which are in child attributes, it is taking only the values which are parent. How can I get along with this, any guidance will be a great help to resolve this issue first. On Thu, Oct 1, 2015 at 3:03 PM, Timothy Powell < timothy.pow...@pbs-consulting.com> wrote: > ** > > Are you bringing the attachment in to an attachment field on a staging > form? Directly to an incident form? Is this ITSM or custom? > > When the data comes over from Siebel, what does the attachment “look” > like? In other words, what is the exact value being set in the attachment > field? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Ahamed Koya RC_SA > *Sent:* Thursday, October 01, 2015 3:12 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Attachment from Siebel to Remedy > > > > ** > > guys and gals... > > > > any inputs for mapping the fields for attachment, as I went through > communities and google i found that three parameters are required for > attachment. > > > > - attachment name > > - attachment size, > > - attachment itself. > > > > but i am stuck where to map the attachment size in remedy. > > > > any guide or help will ease my tension as we are nearing the dates. > > > > On Thu, Sep 17, 2015 at 10:34 AM, Ahamed Koya RC_SA < > ahamedrem...@gmail.com> wrote: > > Hi Joe, > > > > Remedy querying Siebel’s WS and attempting to pull data(attachement) from > Siebel. this is the scenario. > > > > > > > > On Wed, Sep 16, 2015 at 10:25 PM, tristan.rop...@t-online.de < > tristan.rop...@t-online.de> wrote: > > ** > > Hi, > > > > both is poosible. > > Beside that, Siebel offers a Siebel Java API and Remedy a Java API, too. > > > > BR > > Tristan > > > > -Original-Nachricht- > > Betreff: Re: Attachment from Siebel to Remedy > > Datum: Wed, 16 Sep 2015 21:10:15 +0200 > > Von: Joe D'Souza > > An: arslist@ARSLIST.ORG > > > > > > ** > > What direction? > > > > Is it Remedy querying Siebel’s WS and attempting to pull data from Siebel? > Or is it Siebel attempting to consume Remedy’s WS? > > > > I have not worked with Siebel specifically but have used WS’s with other > technologies so might able to help you but need to know exactly what you > are trying to attempt. > > > > Cheers > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Ahamed Koya RC_SA > *Sent:* Wednesday, September 16, 2015 3:22 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Attachment from Siebel to Remedy > > > > ** > > Hi Folks, > > > > Hope all are having a great day. > > > > Have anyone come across in taking attachment from Siebel to Remedy through > Web services, I am stuck in the mapping part. > > > > Any help will be well appreciated. > > > > Regards, > > Ahamed > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Attachment from Siebel to Remedy
guys and gals... any inputs for mapping the fields for attachment, as I went through communities and google i found that three parameters are required for attachment. - attachment name - attachment size, - attachment itself. but i am stuck where to map the attachment size in remedy. any guide or help will ease my tension as we are nearing the dates. On Thu, Sep 17, 2015 at 10:34 AM, Ahamed Koya RC_SA wrote: > Hi Joe, > > Remedy querying Siebel’s WS and attempting to pull data(attachement) from > Siebel. this is the scenario. > > > > On Wed, Sep 16, 2015 at 10:25 PM, tristan.rop...@t-online.de < > tristan.rop...@t-online.de> wrote: > >> ** >> >> Hi, >> >> both is poosible. >> Beside that, Siebel offers a Siebel Java API and Remedy a Java API, too. >> >> BR >> >> Tristan >> >> >> >> -Original-Nachricht- >> >> Betreff: Re: Attachment from Siebel to Remedy >> >> Datum: Wed, 16 Sep 2015 21:10:15 +0200 >> >> Von: Joe D'Souza >> >> An: arslist@ARSLIST.ORG >> >> >> >> >> ** >> >> What direction? >> >> >> >> Is it Remedy querying Siebel’s WS and attempting to pull data from >> Siebel? Or is it Siebel attempting to consume Remedy’s WS? >> >> >> >> I have not worked with Siebel specifically but have used WS’s with other >> technologies so might able to help you but need to know exactly what you >> are trying to attempt. >> >> >> >> Cheers >> >> >> >> Joe >> >> >> -- >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Ahamed Koya RC_SA >> *Sent:* Wednesday, September 16, 2015 3:22 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Attachment from Siebel to Remedy >> >> >> >> ** >> >> Hi Folks, >> >> >> >> Hope all are having a great day. >> >> >> >> Have anyone come across in taking attachment from Siebel to Remedy >> through Web services, I am stuck in the mapping part. >> >> >> >> Any help will be well appreciated. >> >> >> >> Regards, >> >> Ahamed >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Attachment from Siebel to Remedy
Hi Joe, Remedy querying Siebel’s WS and attempting to pull data(attachement) from Siebel. this is the scenario. On Wed, Sep 16, 2015 at 10:25 PM, tristan.rop...@t-online.de < tristan.rop...@t-online.de> wrote: > ** > > Hi, > > both is poosible. > Beside that, Siebel offers a Siebel Java API and Remedy a Java API, too. > > BR > > Tristan > > > > -Original-Nachricht- > > Betreff: Re: Attachment from Siebel to Remedy > > Datum: Wed, 16 Sep 2015 21:10:15 +0200 > > Von: Joe D'Souza > > An: arslist@ARSLIST.ORG > > > > > ** > > What direction? > > > > Is it Remedy querying Siebel’s WS and attempting to pull data from Siebel? > Or is it Siebel attempting to consume Remedy’s WS? > > > > I have not worked with Siebel specifically but have used WS’s with other > technologies so might able to help you but need to know exactly what you > are trying to attempt. > > > > Cheers > > > > Joe > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Ahamed Koya RC_SA > *Sent:* Wednesday, September 16, 2015 3:22 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Attachment from Siebel to Remedy > > > > ** > > Hi Folks, > > > > Hope all are having a great day. > > > > Have anyone come across in taking attachment from Siebel to Remedy through > Web services, I am stuck in the mapping part. > > > > Any help will be well appreciated. > > > > Regards, > > Ahamed > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Attachment from Siebel to Remedy
Hi Folks, Hope all are having a great day. Have anyone come across in taking attachment from Siebel to Remedy through Web services, I am stuck in the mapping part. Any help will be well appreciated. Regards, Ahamed ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
