Re: Permission problem with WebServices
Hello Joe, I've taken care of all the things...but still it is not working... Now I m creating one Java client let's see what happens... Thanks n Regards, Ajit Joe D'Souza wrote: Ajit, Have you got Allow any user to Submit ticked in the Permissions tab of the field property? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Tuesday, February 12, 2008 1:56 AM To: arslist@ARSLIST.ORG Subject: Re: Permission problem with WebServices Hello, I am working on the single form, no other form is using this data. It gives the error when creating new request through SOAP UI. It says something like You do not have permission to this field Field ID. But when I see the permissions for that field they are public... I am using ARS 7.0.1, MS-SQL. Is there any problem with SOAP-UI? Thanks... Ajit Patil wrote: Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Permission-problem-with-WebServices-tp15405819p15429297.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
Hello, I am working on the single form, no other form is using this data. It gives the error when creating new request through SOAP UI. It says something like You do not have permission to this field Field ID. But when I see the permissions for that field they are public... I am using ARS 7.0.1, MS-SQL. Is there any problem with SOAP-UI? Thanks... Ajit Patil wrote: Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance -- View this message in context: http://www.nabble.com/Permission-problem-with-WebServices-tp15405819p15426946.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Consuming Complex Web Service
Hello, Remedy does not provide such container/field which will hold the multiple values (like array). You can see your result in Mid-Tier log file where it shows each individual result. There is no mechanism in Remedy to collect those results. Instead you can write your own container in Java or whatever you like to collect those results. Hope this'll help you... Thanks Frank Caruso-2 wrote: Can Remedy handle consuming a Complex web service that returns, what I believe, is an Array Type? This is a snippet of what is returned: soap:Envelope soap:encodingStyle=http://schemas.xmlsoap.org/soap/encoding/; xmlns:namesp1=http://namespaces.soaplite.com/perl; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:soap=http://schemas.xmlsoap.org/soap/envelope/; soap:Body employee_by_cdidResponse xmlns=urn:QQQSoap employee_by_cdidResult soapenc:arrayType=tns:employee_searchType[1] xsi:type=soapenc:Array xmlns:tns=http://sadadasdasdadadasdadasd/EmployeeSearch.wsdl; item xsi:type=tns:employee_searchType person_phone_cell xsi:type=xsd:string555-555-5/person_phone_cell employee_fk_team_id xsi:type=xsd:int199082/employee_fk_team_id team_short_code xsi:type=xsd:stringSome User/team_short_code /item /employee_by_cdidResult /employee_by_cdidResponse /soap:Body /soap:Envelope I can call the service from Remedy and can see the values returned in Plugin log file. However, the Input mapping does not show each individual element. I see arrayType, offset, id and href. Any thoughts? Thank you Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Consuming-Complex-Web-Service-tp15413879p15426912.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Permission problem with WebServices
Hello Joe, The underlying form and the fileds have appropriate permissions, so that the user using webservice can submit the values. But still it is giving the same error... Thanks... Joe D'Souza wrote: Ajit, What about permissions to the underlying data forms that the data gets stored in? Do all the fields that are used in the web service have permissions for the user that the web server uses to submit? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Monday, February 11, 2008 12:33 AM To: arslist@ARSLIST.ORG Subject: Permission problem with WebServices Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.20.2/1270 - Release Date: 2/10/2008 12:21 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Permission-problem-with-WebServices-tp15405819p15407583.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Permission problem with WebServices
Hello All, I've created a webservice... It works fine when used with Filter...But it gives permission error when using with any other consumer like SOAPUI... I've given public permission to the WebService but still it gives the same error... Anyone has the idea about this Thanks in advance -- View this message in context: http://www.nabble.com/Permission-problem-with-WebServices-tp15405819p15405819.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Getting Unique values from OpGetList
Hi All, I've created one web service having only one operation OpGetList which returns number of entries. It works fine but the problem is I want it should return only Unique values i.e. if there are same multiple entries then it should return only one value instead of multiple values like following: Currently Returning: Ajit Ajit Ajit Sumit Sumit Kiran Expected Return: Ajit Sumit Kiran Does anybody gone through this...? or How to set the Qualification for this? Please help me out... Thanks in advance... AjitPatil -- View this message in context: http://www.nabble.com/Getting-Unique-values-from-OpGetList-tp15156534p15156534.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OpGetList returns only one value
Hello Joe, Now I am getting the multiple entries...But now the problem is I want unique values from the list...means if there are multiple enties of same name then it should return only one for that...like following Original Entries: Ajit Ashwin Ajit Ashwin Ashwin Expected Output: Ajit Ashwin means it should return only one entry for multiple entries having same name... I don't understand how to set the qualification here... Is there any way to achive this...? Thanks Joe D'Souza wrote: The other application that you are trying to return these values into using your web service, have you defined a proper bucket to hold the values? It should be a sort of a dynamic array and not just field that can hold a single value from a column.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Monday, January 28, 2008 2:53 AM To: arslist@ARSLIST.ORG Subject: Re: OpGetList returns only one value Hello Joe, I've checked both, the database and the Mid-Tier log file. They shows multiple entries as expected but on the form it shows only one entry... What should I do now...? Thanks Joe D'Souza wrote: I have used that with no problems? Have you tried to run the same query from the user tool to check the result list there? Maybe there is a single record that the query you are running out to return.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Monday, January 28, 2008 12:39 AM To: arslist@ARSLIST.ORG Subject: OpGetList returns only one value Hello All, I have created one WebService with only one operation of OpGetList. As per the qualification the operation should return number of entries but it returns only one entry. I have mapped the fields correctly...But still I m not getting the entries... I am not sure about the Start Record and Max Limit qualification. I think this is the only problem. Does anyone know how to set the qualification for Start Record and Max Limit? Thanks in advance... No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.13/1246 - Release Date: 1/27/2008 6:39 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/OpGetList-returns-only-one-value-tp15128753p15132292.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems with Create through inbound AR System Web Services
Hi, As per the requirement Create Operation requires well managed input mapping i.e. we should map all the required fields. At the time of input mapping we can provide default values for that field so at the time of consuming the webservice it need not to provide the value for that field. It will take the default value. You can set the default value in the properties window. As per the error I think you missed out input mapping for a required field. Once again check the input mapping for all the required fields. Also while creating incidents using the WebService you can not use directly HPD:Help Desk form. Instead you should use the HPD:IncidentInterface_Create form. Thanks, Ajit Patil Misi Mladoniczky wrote: Hi, We have published an AR System Web Service for creating tickets. ERROR (326): Required field cannot be reset to a NULL value; InputDoc The above error is shown in the browser. Usually there should be a field ID appended rather than the InputDoc. Note that Get and GetList operations works fine, it is the Create operation we have a problem with! The develpment environment worked with the following setup: Windows, AR Server 7.1.0 patch 1, Mid Tier 7.1.0 patch 1, Tomcat The test environment has the following setup: Windows, AR Server 6.3.0 patch 18, Mid Tier 7.1.0 patch 1, Tomcat The problems seems to be related to the server version. Does anyone have any input on the configuration? It looks like the mapping from version 7.1 to 6.3 of the ARXMLCreateEntry()-call does not work. The InputDoc may be blank or something like this. I set up ARAPILOGGING=1 and 2 on the MidTier-server. This gave us the following output: ### arapicmd.log ### # # ARXMLCreateEntry # xmlce ### arapires.log ### ARXMLCreateEntry results Return Code: ERROR Status List: 1 items Status Struct: Message type: ERROR Message number: 326 Message: Required field cannot be reset to a NULL value Appended: InputDoc ### armidtier.log ### 2008-jan-25 09:19:28 - FINE (com.remedy.log.WEBSERVICES) : input document: ?xml version=1.0 encoding=UTF-8? ROOT Mottagare=MinSida Telefon=- Tilldelad_Grupp=- xmlns=urn:MinSida_HD KategoriMjukvara/Kategori OmradeBestallning/Omrade TypLicens RK/UM-LAN/Typ Arendemeningtest/Arendemening Detaljbeskrivningtest/Detaljbeskrivning Login_idFA_URT/Login_id /ROOT 2008-jan-25 09:19:28 - SEVERE (com.remedy.log.WEBSERVICES) : AxisFault : ERROR (326): Required field cannot be reset to a NULL value; InputDoc Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Problems-with-Create-through-inbound-AR-System-Web-Services-tp15083497p15152716.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy WebService returning error 9334, The XPATH expression /ROOT/maxLimit is not found in input mapping
Hello Matthew, The maxLimit qualification field is used in the opGetList Operation. This operation is of type Get. But in Get Operation system simply ignores the input mapping. All the entries are returned by using only the qualification. This doesn't mean that you can not set the input mapping. You can, but system ignores it. But you can use the XML in qualification. Only the qualification and Output mapping is important because in this operation we fetch the values from the AR System. So values are returned on the basis of qualification and we should use a proper output mapping to hold these values. So I think you are using maxLimit somewhere in your qualification so at the time of expanding the XML it does not getting that element thats why it is giving the error. In this case if I am wrong then please let me know the same. Thanks Regards, Ajit Patil Matthew Kunkel wrote: Listers, I'm working on implementing Remedy web services which are returing the following error: Jan 28, 2008 12:41:18 PM - FINE (com.remedy.log.WEBSERVICES) : (Thread 5235) Token: maxLimit Jan 28, 2008 12:41:18 PM - FINE (com.remedy.log.WEBSERVICES) : (Thread 5235) Given Xpath expression not found in the input document. ARERR [9334] The XPATH expression /ROOT/maxLimit is not found in input mapping. The WSDL we generated does not contain maxLimit, nor do the SOAP messages that we're sending to the webservice. Has anyone run into this? Does anyone know what maxLimit is? Thanks, Matt - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Remedy-WebService-returning-error-9334%2C-%22The-XPATH-expression--ROOT-maxLimit-is-not-found-in-input-mapping%22-tp15142816p15152847.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OpGetList returns only one value
Hello All, I have created one WebService with only one operation of OpGetList. As per the qualification the operation should return number of entries but it returns only one entry. I have mapped the fields correctly...But still I m not getting the entries... I am not sure about the Start Record and Max Limit qualification. I think this is the only problem. Does anyone know how to set the qualification for Start Record and Max Limit? Thanks in advance... -- View this message in context: http://www.nabble.com/OpGetList-returns-only-one-value-tp15128753p15128753.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OpGetList returns only one value
Hello Joe, I've checked both, the database and the Mid-Tier log file. They shows multiple entries as expected but on the form it shows only one entry... What should I do now...? Thanks Joe D'Souza wrote: I have used that with no problems? Have you tried to run the same query from the user tool to check the result list there? Maybe there is a single record that the query you are running out to return.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ajit Patil Sent: Monday, January 28, 2008 12:39 AM To: arslist@ARSLIST.ORG Subject: OpGetList returns only one value Hello All, I have created one WebService with only one operation of OpGetList. As per the qualification the operation should return number of entries but it returns only one entry. I have mapped the fields correctly...But still I m not getting the entries... I am not sure about the Start Record and Max Limit qualification. I think this is the only problem. Does anyone know how to set the qualification for Start Record and Max Limit? Thanks in advance... No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.19.13/1246 - Release Date: 1/27/2008 6:39 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/OpGetList-returns-only-one-value-tp15128753p15130051.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
GetList Error
Hi All, I am creating webservice having only one operation of type Get. For this I am using user name as qualification... But whenever my Filter invokes it gives me following error. ARERR [9130] An exception occurred from the WebService class : MessageType: 2 MessageNum: 302 MessageText: Entry does not exist in database AppendedText: - I am very confused here...The entries are in the database but still it giving the error... Please help me out... Thanks in Advance. Ajit -- View this message in context: http://www.nabble.com/GetList-Error-tp14753925p14753925.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
WebServices Error
Hi All,
I am trying to create the request using Java program... For this i am using
WebService using Apache Axis 1.4. The Java program compiles fine but
whenever I try to run the program I m getting following error
--
log4j:WARN No appenders could be found for logger
(org.apache.axis.i18n.ProjectR
esourceBundle).
log4j:WARN Please initialize the log4j system properly.
Exception in thread main AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString:
MessageType: 2
MessageNum: 8961
MessageText: Required element expected in the input XML document
AppendedText: lt;Assigned_Togt;
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}hostname:REMEDY40
-
I am using ARS 7.0, MS SQL, Xerces XML Parser, Apache Axis 1.4
Please help me..
Thanks in advance...
Ajit Patil
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WebServices Error
Hi All,
I am trying to create the request using Java program... For this i am using
WebService using Apache Axis 1.4. The Java program compiles fine but
whenever I try to run the program I m getting following error
--
log4j:WARN No appenders could be found for logger
(org.apache.axis.i18n.ProjectR
esourceBundle).
log4j:WARN Please initialize the log4j system properly.
Exception in thread main AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString:
MessageType: 2
MessageNum: 8961
MessageText: Required element expected in the input XML document
AppendedText: lt;Assigned_Togt;
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}hostname:REMEDY40
-
I am using ARS 7.0, MS SQL, Xerces XML Parser, Apache Axis 1.4
Please help me..
Thanks in advance...
Ajit Patil
--
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Problem Assignment Failure
Hi Friends, I am trying to Generate Problem. But whenever I m trying to save the Problem, it gives me error something like, No groups could be found using automated routing mechanism ARERR 1630105 I have created support group and defined Problem Manager also... Please provide me some solution... Thanks in advance Ajit Patil -- View this message in context: http://www.nabble.com/Problem-Assignment-Failure-tp14452475p14452475.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Filter Phasing..
Hi All Listers, Please tell me what is the Filter Phasing and how it actually works...? I'll be highly grateful of you... Thanking you, Ajit Patil -- View this message in context: http://www.nabble.com/Filter-Phasing..-tf4927185.html#a14102473 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Want information...
Dear Sir, Thank you very much for your guidance... I am very grateful of you... Ajit Robert Page wrote: Ajit I would recommend reading the manuals that come with the software, the instalation guide is a good starting point, which will direct you to other manuals such as the configuration guide and the forms and workflow objects. All of the documentation supplies lists of associated documentation. Further to that there is the BMC Developer Network and of course this list. Finally I would also recommend some of the basic courses starting with the Administrators course, this will give you a solid grounding in the basics and allow you to put into practise some of what you have learnt. Regards Robert - Original Message From: Ajit Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, 23 November, 2007 6:29:49 AM Subject: Want information... Respected Members, I am new to AR System and Remedy. I don't have enough knowlege of these. Will you provide me some useful resources for study? I'll be highly grateful of you. Thanking you, Ajit Patil -- View this message in context: http://www.nabble.com/Want-information...-tf4859955.html#a13907503 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Want-information...-tf4859955.html#a13909303 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Want information...
Respected Members, I am new to AR System and Remedy. I don't have enough knowlege of these. Will you provide me some useful resources for study? I'll be highly grateful of you. Thanking you, Ajit Patil -- View this message in context: http://www.nabble.com/Want-information...-tf4859955.html#a13907503 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
