Re: Storage Volume Class visibility
Anybody knows how to display the AST:StorageVolume please?... Thank you! 2014-02-05 17:27 GMT+01:00 Alberto M. Lopez : > Hi all! > > Anybody knows why is not visible the Storage Volume Class in Schema Names > form. I can't see it to créate the AST:StorageVolume form. > > Thank you very much in advance! > > Alberto > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Storage Volume Class visibility
Hi all! Anybody knows why is not visible the Storage Volume Class in Schema Names form. I can't see it to créate the AST:StorageVolume form. Thank you very much in advance! Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ODBC driver (MS Access) doesn't show all the records
Hi Rüdiger, where could I set the ODBC settings?. And not, I have no problem in the retrievalIf I set this to 0 I get all the results (more than 2000) but not all. If you could tell me where could I set the ODBC settings would be perfect Danke!!! 2013/9/24 Rüdiger Tams > ** > well - that sounds strange... > I assume your server is licensed correctly, right? > > - is there something in the ODBC driver settings that restricts the amount > of the retrieved data? > - do you always retrieve the same amount of data - e.g. always 2000 > entries... > - yes, ODBC is an API client and uses the login permissions > > Thanks > > Regards > Rüdiger > > > *Von:* Alberto M. Lopez > *An:* arslist@ARSLIST.ORG > *Gesendet:* 13:51 Montag, 23.September 2013 > > *Betreff:* Re: ODBC driver (MS Access) doesn't show all the records > > ** > Hallo einmal! :-) > > Answering your questions: > > Remedy ODBC > I'm using the regular form BMC.CORE:BMC_BaseElement (i need common > attributes of many classes). > All the CIs are in BMC.ASSET > I'm using appadmin (with full access). I see this CIs with user client > (7.6.04) and web client with the same user. Because odbc are the same > characteristics referring to permissions, It must work...doesn't it? > > Thank you very much! > > > > > 2013/9/23 Rüdiger Tams > > ** > Hi Alberto, > Bitte sehr. :) > > Just to understand/be sure: > Are you using the Remedy ODBC driver or the ORACLE ODBC driver? > > When using Remedy ODBC driver: > In Access - do you use the form AST:BaseElement or > BMC.CORE:BMC_BaseElement to query for data? > Are all expected CIs already in the productive dataset BMC.ASSET? > Are you running Multitenancy? > Are you using a login that has sufficient permissions? > > > > Thanks. :) > > -- > Mit freundlichen Grüßen > Rüdiger Tams > >*Von:* Alberto M. Lopez > *An:* arslist@ARSLIST.ORG > *Gesendet:* 12:27 Montag, 23.September 2013 > *Betreff:* Re: ODBC driver (MS Access) doesn't show all the records > > ** > Hi Rüdiger! > > First "danke schön" for your quick answer. > > No, the value is "0" so there is no limit. It's strange because I'm sure > that the data are in the CMDB (I've did a report and I have a .csv file > with the data (name) of BMC_CORE_BMC_BaseElement and in Access I've joined > this field with a linked odbc table (the same BaseElement) and I have no > result. :-( > > Thank you very much again! > > > 2013/9/23 Rüdiger Tams > > ** > Hello Alberto, > > are you sure that there is no server side restriction regarding the data > retrieval? > e.g. Max-Entries-Per-Query: 1 > > Regards > Rüdiger > > *Von:* Alberto M. Lopez > *An:* arslist@ARSLIST.ORG > *Gesendet:* 10:54 Montag, 23.September 2013 > *Betreff:* ODBC driver (MS Access) doesn't show all the records > > ** > Hi all! > > I have a issue with the odbc driver when I work with MS Access. > > I want to extract some data of the CMDB (8.1), MS Access doesn't show all > the results and I'm sure that the data I want to show are in the CMDB. > > Anyone knows restrictions or similar with ODBC?. > > Why I have not the data in Access?. > > Thank you very much in advance > > Alberto > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ODBC driver (MS Access) doesn't show all the records
Hallo einmal! :-) Answering your questions: Remedy ODBC I'm using the regular form BMC.CORE:BMC_BaseElement (i need common attributes of many classes). All the CIs are in BMC.ASSET I'm using appadmin (with full access). I see this CIs with user client (7.6.04) and web client with the same user. Because odbc are the same characteristics referring to permissions, It must work...doesn't it? Thank you very much! 2013/9/23 Rüdiger Tams > ** > Hi Alberto, > Bitte sehr. :) > > Just to understand/be sure: > Are you using the Remedy ODBC driver or the ORACLE ODBC driver? > > When using Remedy ODBC driver: > In Access - do you use the form AST:BaseElement or > BMC.CORE:BMC_BaseElement to query for data? > Are all expected CIs already in the productive dataset BMC.ASSET? > Are you running Multitenancy? > Are you using a login that has sufficient permissions? > > > > Thanks. :) > > -- > Mit freundlichen Grüßen > Rüdiger Tams > > *Von:* Alberto M. Lopez > *An:* arslist@ARSLIST.ORG > *Gesendet:* 12:27 Montag, 23.September 2013 > *Betreff:* Re: ODBC driver (MS Access) doesn't show all the records > > ** > Hi Rüdiger! > > First "danke schön" for your quick answer. > > No, the value is "0" so there is no limit. It's strange because I'm sure > that the data are in the CMDB (I've did a report and I have a .csv file > with the data (name) of BMC_CORE_BMC_BaseElement and in Access I've joined > this field with a linked odbc table (the same BaseElement) and I have no > result. :-( > > Thank you very much again! > > > 2013/9/23 Rüdiger Tams > > ** > Hello Alberto, > > are you sure that there is no server side restriction regarding the data > retrieval? > e.g. Max-Entries-Per-Query: 1 > > Regards > Rüdiger > > *Von:* Alberto M. Lopez > *An:* arslist@ARSLIST.ORG > *Gesendet:* 10:54 Montag, 23.September 2013 > *Betreff:* ODBC driver (MS Access) doesn't show all the records > > ** > Hi all! > > I have a issue with the odbc driver when I work with MS Access. > > I want to extract some data of the CMDB (8.1), MS Access doesn't show all > the results and I'm sure that the data I want to show are in the CMDB. > > Anyone knows restrictions or similar with ODBC?. > > Why I have not the data in Access?. > > Thank you very much in advance > > Alberto > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ODBC driver (MS Access) doesn't show all the records
Hi Rüdiger! First "danke schön" for your quick answer. No, the value is "0" so there is no limit. It's strange because I'm sure that the data are in the CMDB (I've did a report and I have a .csv file with the data (name) of BMC_CORE_BMC_BaseElement and in Access I've joined this field with a linked odbc table (the same BaseElement) and I have no result. :-( Thank you very much again! 2013/9/23 Rüdiger Tams > ** > Hello Alberto, > > are you sure that there is no server side restriction regarding the data > retrieval? > e.g. Max-Entries-Per-Query: 1 > > Regards > Rüdiger > > *Von:* Alberto M. Lopez > *An:* arslist@ARSLIST.ORG > *Gesendet:* 10:54 Montag, 23.September 2013 > *Betreff:* ODBC driver (MS Access) doesn't show all the records > > ** > Hi all! > > I have a issue with the odbc driver when I work with MS Access. > > I want to extract some data of the CMDB (8.1), MS Access doesn't show all > the results and I'm sure that the data I want to show are in the CMDB. > > Anyone knows restrictions or similar with ODBC?. > > Why I have not the data in Access?. > > Thank you very much in advance > > Alberto > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ODBC driver (MS Access) doesn't show all the records
Hi all! I have a issue with the odbc driver when I work with MS Access. I want to extract some data of the CMDB (8.1), MS Access doesn't show all the results and I'm sure that the data I want to show are in the CMDB. Anyone knows restrictions or similar with ODBC?. Why I have not the data in Access?. Thank you very much in advance Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Hiding entry point in Home Page (7.6.04)
Sorry! I can't see Active Links guides over the Home Page. I think application list is populated because that is, I mean, this is the correct working of an application list isn't it? But thank you very much! Alberto 2012/10/23 Alberto M. Lopez > Thank you very much for your help. > I'll take care of "touching" AL Guides of Home Page. > > Thanks again! > Alberto > > 2012/10/23 patchsk > >> ** Take a backup and be cautious when you try to change the AL guides >> touching the homepage entry points as it has got corrupted in our previous >> environment and the whole navigation field stopped rendering on the >> homepage. The only way we got it back is to restore the db. >> >> >> On Monday, October 22, 2012 11:08:11 AM UTC-7, heloitsadi wrote: >> >>> ** There are active link guides which populate the Application list, you >>> need to modify those guides appropriately to make sure whatever module >>> you don't want is not getting populated. >>> >>> Regards, >>> Aditya >>> >>> >>> On Mon, Oct 22, 2012 at 9:12 PM, Alberto M. Lopez >>> wrote: >>> >>>> ** >>>> Hi all! >>>> Our customer wants to hide Infrastructure Change application in his >>>> ITSM 7.6.04. >>>> >>>> I've tried to "delete" entry points in Incident form (HPD:Help Desk) >>>> and Incident management console, but in the Home page, the entries are >>>> unmodified. >>>> >>>> I think deleting entry points keeps the forms "hidden" in Home Page, >>>> but I don't know what's the way. >>>> >>>> Could someone help me please?. >>>> >>>> Thank you very much! >>>> >>>> >>>> >>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >>> >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >>> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Hiding entry point in Home Page (7.6.04)
Thank you very much for your help. I'll take care of "touching" AL Guides of Home Page. Thanks again! Alberto 2012/10/23 patchsk > ** Take a backup and be cautious when you try to change the AL guides > touching the homepage entry points as it has got corrupted in our previous > environment and the whole navigation field stopped rendering on the > homepage. The only way we got it back is to restore the db. > > > On Monday, October 22, 2012 11:08:11 AM UTC-7, heloitsadi wrote: > >> ** There are active link guides which populate the Application list, you >> need to modify those guides appropriately to make sure whatever module >> you don't want is not getting populated. >> >> Regards, >> Aditya >> >> >> On Mon, Oct 22, 2012 at 9:12 PM, Alberto M. Lopez >> wrote: >> >>> ** >>> Hi all! >>> Our customer wants to hide Infrastructure Change application in his ITSM >>> 7.6.04. >>> >>> I've tried to "delete" entry points in Incident form (HPD:Help Desk) and >>> Incident management console, but in the Home page, the entries are >>> unmodified. >>> >>> I think deleting entry points keeps the forms "hidden" in Home Page, but >>> I don't know what's the way. >>> >>> Could someone help me please?. >>> >>> Thank you very much! >>> >>> >>> >>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Hiding entry point in Home Page (7.6.04)
Hi all! Our customer wants to hide Infrastructure Change application in his ITSM 7.6.04. I've tried to "delete" entry points in Incident form (HPD:Help Desk) and Incident management console, but in the Home page, the entries are unmodified. I think deleting entry points keeps the forms "hidden" in Home Page, but I don't know what's the way. Could someone help me please?. Thank you very much! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Scheduling approvals
Finally, the error was in the escalations. They were deactivated. Thank you! 2012/3/21 Alberto M. Lopez > Hi all ! > > I have a question about approval engine. > > I've seen in the approval server guide that it's possible to schedule an > approval in the process definition of the approval server, but I'm not > suere if I'm understanding this concept well because of my language that is > not english. > > In the approval I've writen these parameters (please, see attached image) > and the approval is attached to the change request, but after one hour, the > approval is still attached to the change request. > > Thank you very much for your help!. > > Alberto > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Scheduling approvals
Hi all ! I have a question about approval engine. I've seen in the approval server guide that it's possible to schedule an approval in the process definition of the approval server, but I'm not suere if I'm understanding this concept well because of my language that is not english. In the approval I've writen these parameters (please, see attached image) and the approval is attached to the change request, but after one hour, the approval is still attached to the change request. Thank you very much for your help!. Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
