Description of Database (BMC Remedy ITSM 7.6.04)
Hi everyone, I need description of database structures for BMC Remedy ITSM 7.6.04 (tables, views). Does it exist? Best regards, Andrey ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to change ip-addresses for Remedy servers.
Hi, everyone We need to change ip-addresses for our Remedy servers (BMC Remedy ITSM 7.6, operation system Windows 2008R2). Our current environment includes - web, application and database servers. Step 1. I change address on web-server. After I configure (add new ip-address) in SSO Admin Console it works correctly. Step 2. I change address on application-server. After this, windows service - BMC Remedy Action Request System Server doesn't start... There is error The description for Event ID 0 from source AR System Monitor cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. in Event Viewer. What should I do to start Remedy correctly? In general, Is it possible? I mean - changing ip-address on application server. Thanks in advance, Andrey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
The best method of balancing for BMC Remedy ITSM 7.6.04
Hello, friends! Which method of balancing - weithted round-robin or weighted least connection suites better for BMC Remedy ITSM 7.6.04? Our configuration includes 2 web-servers, 2 application-servers and database-server. Thank in advance, Andrey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Choose Russian Language (For View And Data) During Installation Process ARS 7.6.04.
Hi, friends, I know that BMC Remedy Action Request System 7.6.04 'support' Russian language, but when I install it I don't see this Item on Localized Views and Data form during installation process... Thanks in advance, Andrey Blednykh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Strange behavior of the forms
Hi, everyone, We have a problem when we work with ITSM (ARSystem 7.6.04). From time to time some of controls move from one place to another on the form. which reason could be of this behavior? When we try to flush cache and it helps to solve problem for one group of movements but it causes another... Thanks in advance, Andrey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strange behavior of the forms
We have 2 application servers and 2 web servers, all of them work with the same database. I want to show you 2 examples of this error/behavior. The same user opens the same incident, but on the different web servers: 1. https://dl.dropboxusercontent.com/u/6766330/Case1.png 2. https://dl.dropboxusercontent.com/u/6766330/Case2.png Понедельник, 9 декабря 2013, 6:12 -06:00 от Brian Goralczyk bgoralczyk.w...@gmail.com: ** If I am understanding what you are talking about, you might be seeing different views of the same form. That would be the most logical in my mind. HTH, Brian Goralczyk On Mon, Dec 9, 2013 at 5:53 AM, Terje Moglestue te...@mogle.com wrote: ** Andrey, I have done plenty of work within 7.6.04. With control fields you mean hidden fields on forms related to ITSM? I have never seen what you describe. The first thing that come to my mind is with larger developer teams could some of the other developers have moved a field or two? ~ Terje From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Andrey Blednykh Sent: Monday, December 09, 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: Strange behavior of the forms ** Hi, everyone, We have a problem when we work with ITSM (ARSystem 7.6.04). From time to time some of controls move from one place to another on the form. which reason could be of this behavior? When we try to flush cache and it helps to solve problem for one group of movements but it causes another... Thanks in advance, Andrey. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Create a new Incident on any email
Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the email from CTM:People. Where and How can I do this? Thanks in advance, Andrey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I save changes
Santosh, thank you for the answer, I did it and restarted servers but I don't see any changes... What should I do else? ** Hi Andrey, If you are making changes on a form through Developer Studio using dev server then once changes are done, export the form into def file from Dev Studio then connect to prod server through Dev Studio and import the def file. I hope this helps. With best regards, Santosh Kumar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh Sent: Wednesday, November 27, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: How can I save changes ** Hello, friends, I have started to work with BMC Remedy recently and now I have quite simple question. How can I save/deliver form which was changed in Developer to the production server? Maybe you will give me advice where I can read about it exactly? We use ARSystem Server 7604 sp4 / Tomcat 6 on Windows 2008 R2 Server. Thanks in advance! _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I save changes
As I understand, I should also Flush Cache on Mid Tier server. Thank you very mush, Santosh. ** Hi Andrey, If you are making changes on a form through Developer Studio using dev server then once changes are done, export the form into def file from Dev Studio then connect to prod server through Dev Studio and import the def file. I hope this helps. With best regards, Santosh Kumar From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh Sent: Wednesday, November 27, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: How can I save changes ** Hello, friends, I have started to work with BMC Remedy recently and now I have quite simple question. How can I save/deliver form which was changed in Developer to the production server? Maybe you will give me advice where I can read about it exactly? We use ARSystem Server 7604 sp4 / Tomcat 6 on Windows 2008 R2 Server. Thanks in advance! _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How can I save changes
Hello, friends, I have started to work with BMC Remedy recently and now I have quite simple question. How can I save/deliver form which was changed in Developer to the production server? Maybe you will give me advice where I can read about it exactly? We use ARSystem Server 7604 sp4 / Tomcat 6 on Windows 2008 R2 Server. Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How can I change Current Host Id for AR System?
Thanks Greg, I did it :) Четверг, 21 ноября 2013, 15:50 UTC от Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil: Andrey For a Windows server 1. Login to the Virtual Server 2. Open the Properties of the Network adapter listed in Device Manager. 3. Select the Advanced Tab 4. In the Property list, select NetworkAddress 5. By default, the Value field is empty and Not Present is selected. Enter the MAC address used for Remedy Licensing in the Value field 6. Save your changes Remedy will now use this address as the Current Host ID in the License form, enabling the use of current Remedy License Keys. Greg Givens -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh Sent: Tuesday, November 19, 2013 10:54 PM To: arslist@ARSLIST.ORG Subject: How can I change Current Host Id for AR System? ** How can I change Current Host Id for AR System? Andrey. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How can I change Current Host Id for AR System?
How can I change Current Host Id for AR System? Andrey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
[no subject]
Hi, Is it possible to configure Remedy (ITSM) to work over https? Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: XCOPY in Filter Run Process
You can try something like this (put this in bat file copy.bat) cd C:\ net use X: \\hostname\dir /user:username paZZword 2 mount.log copy %1 X: and run in your workflow @@: cmd.exe /c c:\.copy.bat $FileName$ On Wed, Apr 27, 2011 at 9:58 PM, Bruce Sisk siskbr...@peoplepc.com wrote: I have a short term need to save an attachment from a remedy form to a folder on a mapped network drive. This should be a fairly simple thing...but it is beating me at the moment. Environ: ARS 7.6.04 | Windows 2008 I have a filter run process that is doing the attachment save to the ars server. This works fine. I am trying to use xcopy.exe c:\folderx z:\foldery /s /e /k /q to copy the files from ars server to a different folder on a mapped drive. I get no errors in the remedy logs that i can find...and it doesn't do anything. Any ideas?? Is this a syntax issue?? Bruce Sisk PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Andrey Deynega ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
fire AL when window open only in Search Mode
Hi Folks! Is it possible to fire AL when window open only in Search Mode (on Mid Tier), I'm tried to play with keyword $OPERATION$ in qualification but without result.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: fire AL when window open only in Search Mode
All what I need - fire AL if window opened only on Search Mode Currently I have test AL with Execute On: Display, Window Open, Window Load Run If: $OPERATION$=QUERY If Action: Message (test) ... but this AL also triggered when a window opened in New or Modify Mode and I can not understand what is happening ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Current LDAP Limitations?
2010/5/12 William Rentfrow wrentf...@stratacominc.com: ** Back around Remedy 5.6 was the last time I tried to pull large quantities of data from Active Directory using the Remedy LDAP/ARDBC Active Directory integration. Setting it up was easy but we had two issues back then: 1.) We couldn't query by date fields - no results were returned 2.) Page sizing was an issue and it would only return X,XXX records - To get the 750,000 I needed we had to do batches. It sounds like a limitation of Active Directory about the number of objects returned from a LDAP query, and not use batch will not work. You can try to increase this limit in Active Directory (MaxPageSize) See Windows 2000 and Windows Server 2003 LDAP administration limits - http://support.microsoft.com/kb/315071 So - does anyone know if these issues are fixed? If I remember right it wasn't actually a BMC problem but it was related to the MS connector. I can't find any good info on this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: fire AL when window open only in Search Mode
We use this configuration AR Server, Mid-Tier, User Client - 7.5 patch 3 RDBMS - Oracle 10 Browser - IE 8 2010/5/12 Grooms, Frederick W frederick.w.gro...@xo.com: Which version(s)/Platform(s) are you using? AR Server? Database? Mid-Tier? User Tool? Browser? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interpreting ARS server SQL logs
Оf course, this is not a complete answer but In my experience the best method is to analyze sql queries in Oracle Automatic Workload Repository (AWR report) - try requesting it from your DBA for SQL queries AWR report provides the following statistics - SQL ordered by Elapsed Time - SQL ordered by CPU Time - SQL ordered by Reads (disk reads) and so on I wrote a parser for sql log files (using python) but later I began to use the opportunity to provide statistics on the Oracle database and AWR reports. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Blocking request for editing by another user
Hi list How can I avoid simultaneous editing of the request by different users? Thank for advice ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Blocking request for editing by another user
Thanks for reply Gary, another words - BMC does not provide a standard way to solve this problem? 2009/7/29 Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil: Create a field on the form, and a button. The button will show Lock/Unlock. The basic premise will be that users can lock or unlock a ticket. If a ticket is unlocked, then the button will display Lock. If the ticket is locked, then button will display Unlock. If a user hits the Lock button, then their userid and a timestamp is placed in the field, then a commit changes is done. Now, they have control of the ticket. If the next user comes in and opens the same ticket, workflow that runs on window open or loaded will check to see if that field is empty. If it is not, and if the current user is not the user in the field, then remedy knows the ticket is locked, and will present the user a message to inform them that XXX has locked this ticket on YYY date/time. The active link will also change most/all of the fields to read only. You will also need to have a group of people that can force an unlock, in the event someone has gone home leaving a ticket locked. You might also create an escalation that will go through each night and unlock tickets that have been locked for XXX number of days. Also, whenever a ticket is moved into your terminal status, be it fixed, resolved, closed, whatever, then you will need to unlock it so your normal workflow that works with closed tickets will work properly. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
user group not mapping to role in deployable application
Hello All, Does anyone have any troubles with the mapping group to role when user is authenticated in AD? Having done with logging in to Remedy I see the correct group assigned to external authentication user. AD user group is equal Remedy group in Group Form. Looking through the form of deployable application I do not see the appointment role to the user, but in Roles form I have the correct mapping: Name application - Role name - role id - group It working on production server, but not on development server... ARS - 7.00.01 Thank you for any advice!!! Looking forward for your reply. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not
The filter works in ldap browser or ldapserarch utility, but not in the URL... 2009/1/15 Joe DeSouza joe_rem...@yahoo.com: ** You do get free ldap browsers so you could try downloading one of them for free for a one time use.. Construct that URL with the logical not (!) on that browser, and check the results.. Joe From: Andrey lice...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, January 14, 2009 3:48:59 AM Subject: Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not I want to reduce the number of returned records from the LDAP server (Microsoft AD) When I use - LDAP URL ldap://zzz.loc/DC=zzz,DC=loc??sub?(objectclass=user) I get the correct entries in the vendor form. When I use a logical Not - I get the error plugin timeout error 2009/1/13 Joe DeSouza joe_rem...@yahoo.com: ** ! is the logical NOT in ldap url's so you are on the right track there.. What happens when you use that? Have you tried it with specifying the ldap port within the URL? I forget the syntax for that but I think its immediatly after the server name:portnumber followed by the rest of your string. Joe -- Andrey Deynega __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Andrey Deynega ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: vendor form ARSYS.ARDBC.LDAP and use Logical Not
I want to reduce the number of returned records from the LDAP server (Microsoft AD) When I use - LDAP URL ldap://zzz.loc/DC=zzz,DC=loc??sub?(objectclass=user) I get the correct entries in the vendor form. When I use a logical Not - I get the error plugin timeout error 2009/1/13 Joe DeSouza joe_rem...@yahoo.com: ** ! is the logical NOT in ldap url's so you are on the right track there.. What happens when you use that? Have you tried it with specifying the ldap port within the URL? I forget the syntax for that but I think its immediatly after the server name:portnumber followed by the rest of your string. Joe -- Andrey Deynega ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
vendor form ARSYS.ARDBC.LDAP and use Logical Not
Hi ALL How can I change Table Name in vendor form (ARSYS.ARDBC.LDAP) to use Logical Not I tried ldap://zzz.loc/DC=zzz,DC=loc??sub?((objectclass=user)(!(objectclass=computer))) but not working... Thank for advices ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
