All Thanks for the responses both on and off list. I think the Web
Service API route is my preferred route currently.
Can anyone point me to the documentation?
Thanks again
Andy
On 24 Apr 2008, at 02:11, Matt Reinfeldt wrote:
Chris,
I use ARSPerl v. 1.90 on my local machine (windows install) to
create and
get entries out of a 7.1 patch002 server. The ARSPerl module itself
is
compiled against 7.0.1, I believe, so, of course, there's the
possibility of
missing objects and functionality, however, the API calls that
currently
exist still do function, from what I can tell in my testing.
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, April 23, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration
The current version of ARSPerl is unable to get at data through the
7.1
API, but works fine if you are on ARS 7.0 or earlier.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chapin, John
Sent: Wednesday, April 23, 2008 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration
Using the ARSperl module be another option... but I'm not certain of
it's use with ARS v7.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey
Sent: Wednesday, April 23, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Integration
The app is written in php/mysql with some perl scripts as well... if
that helps?
Andy
On 23 Apr 2008, at 16:18, LJ Longwing wrote:
there are literally dozens of ways to get a record created, the ones
you
list below are valid, the ones you mention require changing the
application
to accept the messages, depending o the language that your tool is
written
in, you may be able to use API to connect and create the records.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andy Hey
Sent: Wednesday, April 23, 2008 8:53 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Integration
List,
This may be the wrong place and if so please feel free to point me
in the
right direction.
A company I work for has a vulnerability management tool which
generates an
alert when certain vulnerabilities are found. They are winning
several large
deals now which are demanding integration to their Remedy solution.
The
vulnerability management app essentially needs to create a ticket in
Remedy
when we would normally email the user.
Can this be done as simply as emailing the Remedy instance and
creating a
ticket that way or through a web service? It seems overkill to go
the AIE
route.
Any advice/comments greatly appreciated.
Andy
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