Hello,
we have currently upgraded our custom build Remedy application from 6.3 to 8.1.
As part AD integration we have an requirement to change all the existing login
names to corresponding AD Login Names and to blank out the Password for the
existing login names. There are four forms in which the login names are stored
in our application. The forms are,
1) User (This has both Login Name and Password)
2) AR System User Preference (This has only the Login Name)
3) Custom Form 1 (This has only the Login Name)
4) Customer Form 2 (This has both Login name and Password)
We have created a new database table(TBL_Login_Name -- it has two columns name
login_name_o and login_name_n) and imported all the Existing Login name and its
corresponding AD Login Name into the table. Then using Database Procedure we
are updating the existing Login Names with their corresponding AD login name
by referring table TBL_Login_Name. Also making Passwords blank for all
updated user profiles.
After executing all the database procedures, we have executed the arreload
utility to make User_Cache to be in sync.
Issues faced:
After modifying the login names and making password blank, when a user tries to
login to the system using AD password, it throws Authentication Failed.
Requesting you to throw some light on this issue.
Thanks in Advance.
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