Help Needed for ARERR 102 Error.
Dear All, Ever since I got a new PC, with new OS ( windows 7 ) , I have been getting an ARERR 102 error when Opening an Incident from the Incident Management console. If I click OK, the error comes back up a second time. If I click OK a second time, the error will go away and the record will display. Otherwise, no other issues in Remedy. I have deleted all my .arf and .arv files, still getting error. I have tried changing the BMC Remedy User Compatibility settings, still getting error. (screenshot in Work Info) I turned on Logging to capture the issue. (file in Work Info) There are other people in the company also having the same issue. I am a remedy Admin and I tried all I can do to fix this issue but I cannot. Please see the screen shot below : [cid:image001.png@01CEC017.BF3DEB10] Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: 03 October 2013 07:28 To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Task Notification : ( notification getting when there is no such even )
HI Guys, There is one issue which I am trying to solve but until today afternoon I could not know the reason why it is happening. The issues is about Task Notification : User is configured for two kind of Task notification as given below : [cid:image001.png@01CE73FB.0DBDA140] I can see that , he can receive Notification he has been assigned particular task but sometime he receives email saying 'Task has been assigned to you' . when I checked the task , it was not assigned to his name bit it was assigned only to his support group. Do you guys have any idea , why this is happening ? Many thanks in advance ! Regards, Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: performance issue
Dear All, Issue : we have a server group and the group consist of 3 servers. Sometime , it happens that one server start responding very slow. Is there any way to know when the service will be slow ( which make user experience slow ) ?? Is it possible to detect this moment and then restart the AR Services ? ( I would like to use perl ) Regards, Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Monitoring of AR Services
Dear All, Issue : we have a server group and the group consist of 3 servers. Sometime , it happens that one server start responding very slow. Is there any way to know when the service will be slow ( which make user experience slow ) ?? Is it possible to detect this moment and then restart the AR Services ? ( I would like to use perl ) Regards, Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
HI Joe and Longwing , Many thanks for replying. No , it is not Unix. It is windows server. Best Regards, Bhupendra KUMAR IT Technical Analyst SO-Production Assurance Cargill Direct: +32 15 458 348 | Mobile: +32(0)473928730 bhupendra_ku...@cargill.commailto:bhupendra_ku...@cargill.com | Intercall Conf. Code: 346 752 3923 Cargill Europe BVBA | Bedrijvenlaan 9, 2800 Mechelen, Belgium Confidentiality Note: This message is intended only for the named recipient and may contain confidential, proprietary or legally privileged information. Unauthorized individuals or entities are not permitted access to this information. Any dissemination, distribution, or copying of this information is strictly prohibited. If you have received this message in error, please advise the sender by reply e-mail, and delete this message and any attachments. Thank you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar bhupendra_ku...@cargill.commailto:bhupendra_ku...@cargill.com wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Hi, And which log files should I check to know which field is not getting the value.??? I have windows serve. Best Regards, KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar bhupendra_ku...@cargill.commailto:bhupendra_ku...@cargill.com wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Thanks Kiran. I am going to do that now. It is a very painful error message . I know , I can find the reason and resolve it. Thanks again. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: 13 June 2013 12:15 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** API and SQL file. I am sure you will see something like T1.C8 = 102 , in SQL logs SELECT statement. Grab that RPC ID and find out what all activities have happened and on what table and column. There you will see what field the value is not getting. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Thursday, June 13, 2013 3:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Hi, And which log files should I check to know which field is not getting the value.??? I have windows serve. Best Regards, KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** My guess is your server is probably UNIX and you have done a non root install and have not completed the post install steps of manipulating the directory location of the catalog files. Complete that step and the associated message that Longwing shared with you, will display instead of complaining that the message is not in catalog. Currently your system has no access to that catalog because you have not done your post install steps which are necessary. Creating symbolic links to the locations these files need to exist and adjusting the file permissions so that the non root user starting the AR Server service should suffice. Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupendra Kumar Sent: Wednesday, June 12, 2013 10:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar bhupendra_ku...@cargill.commailto:bhupendra_ku...@cargill.com wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARERR 102 : Remedy Version 7.5.00 Patch 004
Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 102 : Remedy Version 7.5.00 Patch 004
Hi Thanks for replying. I am a User And the server version is : 7.5.00 Patch 004 201002051027 I am accessing remedy via thick client. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: 12 June 2013 16:20 To: arslist@ARSLIST.ORG Subject: Re: ARERR 102 : Remedy Version 7.5.00 Patch 004 ** Bhupendra, Error 102 is Name parameter (or name field in a parameter) is empty. The operation being performed requires a name specification for an item, but no name was specified. Specify a value for the name parameter, and retry the operation. This is typically associated with a data error when trying to do advanced workflow. If you say you are new...are you a user of the system or are you the administrator? What client are you using and what versions of the server and applications are you using? On Wed, Jun 12, 2013 at 8:00 AM, Bhupendra Kumar bhupendra_ku...@cargill.commailto:bhupendra_ku...@cargill.com wrote: Hi All , I am very only few month old to this world. I have never used remedy before. I have encountered one error called ARERR 102. Scenerio : When I double click on a ticket to go into it, I receive an error. (ARERR (102) Cannot open catalog; Message number = 102. I click OK The error appears again. I click OK and ticket opens. I can add a ticket with no issues. How can I make this error to disappear? Environment which I am using is : Remedy Version 7.5.00 Patch 004 Please let me know. Many thanks. Bhupendra KUMAR ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
