Re: sun4v architecture
We are running Oracle and ARS on a standalone T2000 (UltraSPARC T1 8 cores x 4 threads/core) with 32GB RAM and are running perfectly fine. Any specific questions about strange behavior you are seeing? We have no quirks running in this environment. Regards, Tony Cesaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Monday, September 28, 2009 14:51 To: arslist@ARSLIST.ORG Subject: sun4v architecture Is anyone running ARS on a sun4v architecture? This architecture is used for the coolthreads boxes (T2000, T5120, T5440, etc.). Please let me know if things are working as expected. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: MidTier 7.5 and View Fields
Hmm, interesting. Thanks for the feedback. Is this a BMC supported configuration? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, August 28, 2009 12:29 To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** We're working on deploying a similar arrangement. We decided to do that, because the 7.5 Mid Tier has better performance than the 7.1 version, especially when recovering from flushing the cache. In addition, they have made some visual improvements in how some GUI elements are rendered in the browsers. For example, page holders now render better - the area to the right of the tabs at the top of the table is now the proper background color (the color of the page around it and not the color of the tabs below it). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cesaro, Tony M[EQ] Sent: Friday, August 28, 2009 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** Out of curiosity, what would be the benefit of running a Mid-Tier instance that's a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = PostHTML = Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's "ignoring" the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: MidTier 7.5 and View Fields
Out of curiosity, what would be the benefit of running a Mid-Tier instance that's a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = PostHTML = Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's "ignoring" the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARERR 9351 - Need Help
Bruce, We have the EXACT same environment and we are experiencing the same symptoms. BMC support has been no help and has concluded to us that it is a network latency issue that we need to resolve ourselves. This does seem to be related to network because I cannot reproduce the errors on my LAN connection with the server, while users about 3 states away are experiencing it 3-5 times a day. Surely there is some sort of timeout threshold (in Tomcat itself or the Mid-Tier servlets) that we can tune to make this more tolerable to the latency of the data transfer to fill the field with large amounts of data. I've even upgraded Tomcat to version 5.5.27 as recommended in KB doc 20003714, which didn't resolve the issue. Hopefully someone out there has come up with a sure-fire resolution to this one as we too have investigated this to no end. Thanks to anyone who can help us out! Regards, Tony Cesaro -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Wednesday, August 19, 2009 14:20 To: arslist@ARSLIST.ORG Subject: ARERR 9351 - Need Help Hello, We are experiencing a problem with our mid-tier users in that they get a 5-10 minute screen lock whenever they try to access the Incident management Console by clicking the link on the Home page. When the screen finally unlocks, they get the error: Unable to setup data connection, which is preventing the application from working correctly. (ARERR 9351) Environment: ARS 7.1 Patch 7 Oracle 10 (remote server) Mid-tier 7.1 patch 7 (2 remote servers running Tomcat and IIS6 with a load balancer) Users are browsing with both IE 6 and 7. We get the error in both. The problem is intermitent...not everyone is having the problem...those who have it don't have it all the time. Done so far: Have researched the issue on Remedy's KB...not much information. Have researched the issue on ARSList...several postings, but no solutions. Have opened an issue with Remedy support...we seem to just be sending them log files. Have tried to turn on client side logging for users having the issue...with logging turned on (setting through Preferences form), the issue completely goes away. Server side logging does not reveal any issues or errors. Have downloaded and installed Fiddler (a suggestion from the ARSList postings)...again, while logging through Fiddler, the issue completely goes away. Have downloaded and installed Firefox 3.5 the issue goes away. Some things we CAN'T do: IE is the "official" browser for this company, so Firefox is NOT an option. The Workflow logging window that opens with client side remedy logging is irritating people so that can't be considered a permanent solution. This is a plea for any insight or solutions from those who have had this issue in the past and what you did to resolve it. Thanks, Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Date Time Conversion Issue in Remedy
Lisa,
We ended up writing an Oracle function to generate the conversion for us. I
have included the SQL source below. You'll obviously want to change your time
zone and input date format accordingly.
create or replace FUNCTION GETDATE (a_number number)
RETURN Date IS
date_x date;
BEGIN
if a_number is null then
return null;
else
date_x := new_time(TO_DATE('01/01/1970 00:00:00', 'MM/DD/HH24:MI:SS')
+ (a_number/86400),'GMT','EDT');
end if;
RETURN(date_x);
END GetDate;
Regards,
Tony Cesaro
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, August 18, 2009 12:52
To: arslist@ARSLIST.ORG
Subject: Re: Date Time Conversion Issue in Remedy
**
I'm having a similar issues (details are a little bit different), but how do
you convert a MM/DD/ HH:MM:SS to epoch time. We are using Windows 2003,
Oracle 10, ARS 7.0.1
I've seen lots of info about converting Epoch to a readable date format, but
not the other way around
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Halstead
Sent: Tuesday, August 04, 2009 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Date Time Conversion Issue in Remedy
** In the database, Remedy stores all date's in integer format (epoch unix
time). Perhaps this is your issue? If you are putting these records directly
into the database without going through remedy then you need to use epoch time.
If you are going through remedy, then I believe its the locale of the server
but not sure. (MM/DD/ HH:MM:SS)
Hopefully this helps?
On Tue, Aug 4, 2009 at 11:31 AM, AMEY BHOSALE
mailto:ameyb...@gmail.com>> wrote:
** Hi All,
I have an issue in conversion of Date Time Format which is retrieved by calling
a stored Procedure from other Database into Remedy
So the workflow is there an Filter which has Set Field Action consisting of
Webservice where the input and Output Parameters are mapped.So this webservice
runs on the XMLGATEWAY calling the stored procedure.
There is a form in Remedy which will store the details retrieved from stored
procedure.The fields in the form are mapped in Xmlgateway Template (Create) and
Template (Query).
The Template(Create) will create the record in the Remedy Form with the Output
recieved from the Template(Query) which contains the stored procedure details.
So there are there date time fields which are returned by stored procedure
having the formats as below : -
Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g 4/17/2008
12:00:00
One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/ 4/17
12:00:00
So in the Create Template of Xmlgateway i specified the above formats but when
the record is created in Remedy the other values are captured but the date time
format fields the value is blank.
When i checked Catalina.out log file found that it is not able to convert this
date format into Remedy.
So can anyone let me know what format of date time needs to be specified in
Create Template of Xmlgateway ?
Regards,
Amey Bhosale
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--
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on
only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."
Bob Halstead
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