Re: RKM 7.2 - Anyone integrated it with ITSM?

[Consultant Al]

Hi Jennifer/ all,

Fully agree with you haven't seen a BMC product so easy to install..they
have done a good job on that front.


I have an issue with the Authentication method as Remedy, it just doesn't
authenticate, also I would like to integrate it with a custom Application
and if the authentication itself doesn't work I can't proceed  :)

It works fine when authentication is "none" or "integrated" but when I use
authentication as Remedy it always pops up the login screen and it won't
accept the credentials :(

Any suggestions?

Regards,

Alty



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jennifer Meyer
Sent: Wednesday, April 02, 2008 1:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.2 - Anyone integrated it with ITSM?

Alty,
 
RKM 7.2 is very robust and surprisingly easy to install.  It is fully ITSM
integrated, and the integration process is exactly like the 6 and 7
versions.  If you've ever installed RKM before, you'll have no problems.
 
I had one issue with the war file because we have a lot of entries in our
company menu, and it confused RKM to deal with so many operating companies.
 
BMC got a new war file out to me in about a week's time, which fixed the
issue completely.
 
Jennifer Meyer
Data Manager
Mystikal Solutions


From: Action Request System discussion list(ARSList) on behalf of Consultant
Al
Sent: Tue 01-Apr-08 12:37
To: arslist@ARSLIST.ORG
Subject: RKM 7.2 - Anyone integrated it with ITSM?



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Hi all,



Has anyone started using RKM 7.2 in a productive Envt? Also has it been
integrated with Remedy ITSM and are they any known issues while integrating?



Regards,

Alty







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Hi all,

 

Has anyone started using RKM 7.2 in a productive =
Envt? Also has
it been integrated with Remedy ITSM and are they any known issues while
integrating?

 

Regards,

Alty

 

 






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RKM 7.2 - Anyone integrated it with ITSM?

[Consultant Al]

Hi all,

 

Has anyone started using RKM 7.2 in a productive Envt? Also has it been
integrated with Remedy ITSM and are they any known issues while integrating?

 

Regards,

Alty

 

 


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Re: Changing banner of all forms

[Consultant Al]

Hi,

 

Technically this should work. you could do it rename the old image to a new
filename and then save your company logo as the original file name that way
your logo will be displayed as the logo on every page.

 

Regards,

Al

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Saturday, December 01, 2007 7:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing banner of all forms

 

** 

Just a guess, but I would look at saving the image in a common location or
in the users home directory and then reference it through css.  I know you
could do this with the Mid-Tier but I am not sure if it would work on the
client.

 

HTHs

Dave

"Muhammed, Siraj" <[EMAIL PROTECTED]> wrote:

** 

Hi listers,

 

It is difficult to change banner of all the forms with our customer logo. Is
there any common place where we can save our logo and pick up when ever any
form opens?

 

We are using ARS 7

 

Thanks and Regards

 

Siraj P M 

 

 


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Re: KM Error on Incident

[Consultant Al]

Hi,

I faced a similar problem and the cause of it was the firewall. By applying
the latest patches of SQL server it was resolved. Please make sure that u
can communicate on the default port that u have kept.

Regards,
Al

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso
Sent: Tuesday, November 13, 2007 8:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: KM Error on Incident

Ben,

I have SQL2005 and jdbc 1.2 for SQL2005... so should I use jdbc for SQL2000?
The Classpaths and Path is already updated

I will try jdbc for SQL2000.

Thanks.


On Nov 13, 2007 8:55 AM, Watson, Benjamin A. <[EMAIL PROTECTED]>
wrote:
> Pedro,
>
> The first line in the error message you received from Java:
>
> Cannot load JDBC driver class
>
> 'com.microsoft.jdbc.sqlserver.SQLServerDriver
>
> This is the root cause of your problem, which is causing the rest of the
error messages.
>
> What database server are you using? MS SQL, Oracle, etc? The error message
above leads me to believe your RKM installation is configured to use an MS
SQL database.
>
> Further, the RKM application cannot find the Java MS SQL JDBC drivers.
>
> Ensure that you have:
>
> 1. Install the JDBC drivers. You can find these from Microsoft on their
support site. Also, I've only had success with the SQL2000 JDBC drivers
against both a MS SQL 2000 server and a MS SQL 2005 server.
>
> 2. Make sure that your PATH and CLASSPATH environment variables have been
updated to include the location of the JDBC driver installation.
>
>
>
> All of this needs to take place on the same server that RKM is installed
on. Once you have the drivers, and the OS and Java know where to find them,
your first error message should go away.
>
> HTH,
>
> Ben
>
>
>

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