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Regards, Dave Wilmot President - Rapid Technologies www.raptek.com dave.wil...@raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: RUG UserWorld WWRUG Engage where were they when?
There was a Pleasanton/San Jose event in there as I recall - I believe some time around late 90's era. Can't pinpoint the date though. Regards, Dave Wilmot - President Rapid Technologies (303) 589-0424 www.raptek.com dave.wil...@raptek.com On Jul 30, 2014, at 2:27 PM, Sanford, Claire wrote: ** 1998 was San Francisco – it was the first one I knew of and was not able to go! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, July 30, 2014 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: RUG UserWorld WWRUG Engage where were they when? ** 2000 – Santa Clara 2003 – San Francisco I have Washington DC - July 2004 and San Jose - July 2005. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Wednesday, July 30, 2014 3:57 PM To: arslist@ARSLIST.ORG Subject: RUG UserWorld WWRUG Engage where were they when? ** Apparently a bunch of us old timers haven’t recorded where the conferences were held. I tried looking up old presentations but the templates didn’t say where. Obviously I know where the past 5 (2009-2013) and this year are\were. I have found some of the information for the following ones …. Can anyone fill in the following? 1993 Santa Clara Westin Hotel 1994 1995 Burlingame 1996 1997 1998 1999 DisneyLand 2000 2001 DisneyWorld Swan Hotel 2002 San Diego Synergy (sorry, it was a conference with some Remedy stuff) 2003 2004 2005 Washington DC 2006 San Francisco 2007 Vancouver 2008 NONE\Lisbon for Europe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rocky Mountain BMC Remedy User Group (RMRUG): Wednesday, Feb 25th 8:00am - 12:00pm
Rocky Mountain BMC Remedy User Group (RMBRUG): The next Rocky Mountain BMC Remedy User Group meeting is scheduled for Wednesday, February 25th, from 8:00am - 12:00pm and will be held at the Hilton Garden Inn Highlands Ranch which is located at 1050 Plaza Dr., Highlands Ranch, CO 80126 ( http://www.hiltongardeninn.com/en/gi/hotels/index.jhtml?ctyhocn=DENSWGI http://www.hiltongardeninn.com/en/gi/hotels/index.jhtml?ctyhocn=DENSWGI). We have assembled a great group of speakers, so I look forward to your attendance. Here are the topics that will be discussed: . AR System ITSM v7.5 new release overview (presentation by Cindy McCririe) . Enhancing Remedy with Kinetic Data: Request, Survey and Calendar solutions built on Remedy; http://www.kineticdata.com www.kineticdata.com (presentation by John Sundberg) . Application Problem Resolution for Remedy - new product overview (presentation by Lee Van Sluyters) If you have not already sent your RSVP, please email me as soon as possible since attendance is limited and the seats are filling up quickly (RSVP no later than this Wednesday, February 11th). Thanks again for your participation in the RMRUG, and please feel free to contact me with any questions. Regards, Bill Bill Mell Director of Sales Rapid Technologies Office: 303-948-1014 x115 Mobile: 303-589-0511 bill.m...@raptek.com www.raptek.com http://www.raptek.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy ITSM v7: web-based training
All, Please see below for information on complimentary access to Rapid Technologies web-based training (WBT) for Remedy ITSM v7. At the request of our customer base, we have developed these WBT modules (which include professional audio) as a means to effectively train an organization's Support Personnel how to use the different Remedy ITSM v7 applications. We've received very good feedback from our customers on the effectiveness/quality of the WBT courses. We offer the training modules as a site license to provide for unlimited users, unlimited access, hosting rights and edit rights). Rapid Technologies Remedy ITSM v7 Web-Based Training (WBT) Receive one free DaY access to the following Rapid Technologies Web-Based Training for Remedy ITSM v7: * Using Remedy Service Desk v7 for Support * Using Remedy Change Management v7 for Support * Using Remedy Asset Management v7 for Support * Using Remedy Service Level Management v7 for Support * Using Remedy Requestor Console v7 for End Users After your free one day access, please feel free to contact mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] if you would like additional information or to obtain pricing information. Offer expires: December 31, 2008 http://www.raptek.com/Education_WBT/WBT_Trial Register today! Contact Information: www.raptek.com [EMAIL PROTECTED] Enjoy your free preview, and please let us know if we can provide any additional information. Bill Mell Director of Sales Rapid Technologies Office: 303-948-1014 x115 Mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com http://www.raptek.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpgimage002.png
Re: Remedy - sensitive to network performance?
Dave, Your systems administrator(s) should easily be able to isolate the network as the problem (or not) by running one or more utilities which will check network round-trip times. One such tool might be the Solaris (Sun Unix) ping -sRv command, which shows trip times to each hop or router on the way to the remote location/server. I've been out of the systems-admin world for many years now so my command options above may not be perfect. Talk to your system administrator(s) and as them to check the round-trip times for you. If there is an obvious problem with the network performance, it should show up in the output generated by the ping test, or an equivalent command/utility. They probably have a network monitoring application as well which would could be used to perform the same or similar test. Finally, the question still exists as to what is an acceptable transaction time for a network packet to travel about on the network. That is really something each company must decide for themselves. Your S/A should be able to give you a good general understanding of what to expect on a well-tuned WAN (all depends on your infrastructure). Don't forget to check the load on the various servers. You could have a WEB server, database server, application server, etc which may be bogged down. Best of luck, Dave Wilmot Dave Wilmot President Rapid Technologies 303.948.1014 ext 101 303.948.1614 (fax) [EMAIL PROTECTED] www.raptek.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Thursday, June 26, 2008 7:12 AM To: arslist@ARSLIST.ORG Subject: Remedy - sensitive to network performance? ** Hi, Has anyone experienced end-user performance problems with Remedy over larger networks? We're running a suite of bespoke applications, and are finding that some tasks such as opening/updating incidents can take orders of magnitude longer in some locations. For example it can take me 8 seconds, but a colleague at another location 2 or 3 minutes. Have been able to do some local benchmarks - typical ping responses are circa 10ms, but at points when we find that even our performance is hit, we find the network is responding to pings at maybe 60+ms. Our network guys invariably say that the network is running fine ... So it appears that Remedy, or at least the applications we're running, are incredibly sensitive to network performance. Any suggestions from the list as to what we can do to improve performance? Regards Dave This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Rocky Mountain BMC Remedy Users Group Meeting (Reminder - Wednesday 01/23/08)
Rocky Mountain BMC Remedy User Group Meeting Sponsored by Rapid Technologies When: Wed, January 23, 2008 Where: Inverness Hotel 200 Inverness Dr West Englewood, CO 80112 Rapid Technologies cordially invites you to attend a complimentary RMRUG meeting that will be held on Wednesday, January 23, 2008. We have assembled a group of honorary guest speakers that will discuss ways to enhance your existing BMC Remedy system. Event Information AGENDA 7:30am to 11:30am 7:30am - 8:00am: Check-in Continental Breakfast 8:00am - 8:50am: AlarmPoint - Mobile Management of Remedy Notifications Alexis Schmidt, AlarmPoint Systems Michael Collins, AlarmPoint Systems 8:55am - 9:45am: Ensuring the adoption of Remedy Drew Davis, Tripwire Kelly Feagans, Tripwire 9:45am-10:00am: Break 10:00am - 10:55am: Introduction to BMC Service Request Management Brad Evans, Principal Solutions Consultant, BMC Software 11:00am - 11:30am: BMC Remedy v7 Training Discussion / Demo Victoria Schmidt, Training Director, Rapid Technologies REGISTRATION To RSVP please contact Bill Mell: 303-948-1014 x115 or [EMAIL PROTECTED] Where: Inverness Hotel 200 Inverness Dr West Englewood, CO 80112 RSVP: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC-Remedy Developers Needed
Rapid Technologies, a BMC Partner, is hiring experienced BMC-Remedy software developers. RapTek is a leading BMC partner having successfully deployed over 400 Remedy projects since 1996. We are currently interviewing Remedy Developer candidates for positions across the USA, as well as our headquarters in Denver, Colorado. Developer professionals with experience in the following disciplines will be considered: - ITSM 7.X - Custom ARS Development - Help Desk - Asset Management - Change Management - Atrium CMDB - ITSP - Marimba - Data Base - Scripting - Java Technologies - ITIL Methodologies/Certification - RAC Cert/RSP RapTek is an equal opportunity employer providing health/dental benefits, a 401K program and continuing education benefits. Interested parties are encouraged to contact us via email at [EMAIL PROTECTED] For further information regarding Rapid Technologies career opportunities, please visit our website www.raptek.com. Dave Wilmot Rapid Technologies 303 948 1014 extn 101 303 948 1614 fax www.raptek.com [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITIL Training Classes in Denver (Foundation, Practitioner, Service Managers)
From: Bill Mell Sent: Thursday, August 30, 2007 3:34 PM To: Bill Mell Subject: ITIL Training Classes in Denver (Foundation, Practitioner, Service Managers) All, We have scheduled the following ITIL training classes in Denver this Fall. Please let me know if you (or anyone within your organization) have an interest in attending. ITIL Classes: ITIL(r) Foundation (includes Airport Simulation) * Description: o ITIL(r) Foundation Training introduces the concept of IT Service Management (ITSM) and a framework for identifying and interrelating the various processes involved to deliver, measure and improve IT services to the user communities. * Pricing: oPrice per Student : Call for pricing oDuration: 3 days * Dates: oOctober 10, 2007 - October 12, 2007 ITIL(r) Practitioner - Support and Restore * Description: o This ITIL(r) practitioner training focuses on the ITIL(r) processes-Incident Management, Problem Management and Service Desk functions. The aim of this training is to show you how to optimize the quality of service by applying the ITIL(r) best practices. You will be able to more effectively respond to incidents and problems as well as proactively prevent their occurrence. This includes being able to organize an effective Service Desk along with related Incident and Problem Management processes. * Pricing: oPrice per Student: Call for pricing oDuration: 5 days * Dates: oNovember 12, 2007 - November 16, 2007 ITIL(r) Practitioner - Release and Control Management * Description: o This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. * Pricing: oPrice per Student: Call for pricing oDuration: 5 days * Dates: oNovember 12, 2007 - November 16, 2007 ITIL(r) Service Managers Course * Description: o This course leads to ITIL(r) Service Managers certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting. * Pricing: oPrice per Student: Call for pricing oDuration: 14 days * Dates: oThe session beginning October 1, 2007 will run as follows: Service Manager Week 1 - October 1-5, 2007 Service Manager Week 2 - November 5-9, 2007 Exam Prep - December 3-4, 2007 Exam - December 6-7, 2007 Training Location: Rapid Technologies/AmeriTeach 7800 East Dorado Place, Suite 150 Greenwood Village, CO 80111 Regards, Bill Bill Mell Director of Sales Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Outgoing Email On UNIX Solaris
For outgoing mail you will need to configure Sendmail. Run a ps -elf | grep -i sendmail. This will search the process table to see if sendmail is running. If it is, you're good to go unless you need some site-specific tweaks for your organization. You may also check out the startup script by doing a grep sendmail /etc/rc*.*/*. This will find the sendmail startup script for you. Dave Wilmot Rapid Technologies, Inc. 303 948 1014, ext 101 303 589 0424 (mobile) [EMAIL PROTECTED] www.raptek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Thomas Sent: Friday, April 13, 2007 7:40 AM To: [EMAIL PROTECTED] Subject: Outgoing Email On UNIX Solaris ** Hi guru folks, I am working on configuring the email engine on version 7.xx - I have question about Email Server Type? I would like to setup the outgoing with IMAP or POP. Do I need to setup sendmail process on the UNIX environment? If so does anybody have a basic script for sendmail? The following is the environment we are using: Solaris 8 Oracle 10.2 (10i) ARS 7.02 Patch 3 Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
2-Day Remedy training in Denver: App Admin class May 3-4
Subject: Remedy training in Denver: App Admin class May 3-4 Rapid Technologies has developed a new training (2-DAY) class to be held in Denver on May 3rd and 4th entitled BMC Remedy AR System ITSM 7.x: Application Administration Course. This course is designed for Application or Data Administrators, and covers basic Application Administration tasks such as setting and modifying configurations. This includes tasks such as adding and modifying Users, Locations, Categorizations, etc. in Remedy AR System and ITSM Version 7.x. The course will also cover basic administration concepts for Remedy such as Licensing, Groups, Assignments, Notifications, etc. to ensure Application Administrators understand the impact of changes made to configuration settings. Here are some additional details for those of you that might have an interest: Date: May 3, 2007 - May 4, 2007 (2 day class; 9:00am-5:00pm) Location: Rapid Technologies/AmeriTeach 7800 East Dorado Place, Suite 150 Greenwood Village, CO 80111 Cost: $1500, per attendee Registration information: To register, please reply to this email providing the following information: Name: Company: Email: Phone: Address: Please let me know if you have any questions regarding this class, and thanks for your time and consideration. Regards, Bill Bill Mell Director of Sales Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Training in Denver (CMDB 2.0 Implementation // AR 7.X Admin Parts 23)
The following Remedy training classes have been scheduled in Denver (please note the pre-reqs for each course): BMC Atrium CMDB 2.0: Implementation Best Practices (multiple dates) Jan 29, 2007 - Feb 2, 2007 Feb 26, 2007 - Mar 2, 2007 May 14, 2007 - May 18, 2007 BMC Remedy AR System 7.x: Administering - Part 2 Apr 9, 2007 - Apr 13, 2007 BMC Remedy AR System 7.x: Administering - Part 3 Apr 16, 2007 - Apr 20, 2007 If you, or one of your associates, have an interest in attending any of these classes, please reply to this email or register online at: http://liberty.remedy.com/cgi-bin/ListByLoc.cgi?loc=Denver,%20CO. Thanks! Regards, Bill Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Rocky Mountain BMC Remedy Users Group Meeting: January 23, 2007 8:00am - 11:30am // Four Points Sheraton Denver Southeast
Rocky Mountain Remedy Users Group (RMRUG) Meeting Notice: Following is the final agenda/invitation for the upcoming RMRUG meeting which is scheduled for Tuesday, January 23, 2007 from 8:00am - 11:30am. The meeting will be held at the Four Points by Sheraton Denver Southeast which is located at 6363 E. Hampden Avenue Denver, CO 80222. We have assembled a great group of speakers, so I look forward to your attendance. Here are the topics that will be discussed: · Survey Management solutions, built on BMC Remedy · BMC Atrium CMDB v2 overview and discussion · Leveraging custom control panels for Remedy Applications · BMC Analytics and BMC Dashboards - new product overview If you have not already sent your RSVP, please do so as soon as possible (no later than this Tuesday, January 16th). Thanks again for your participation in the RMRUG, and please feel free to contact me with any questions. For further information please refer to www.rmrug.org. Regards, Bill Mell Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy Version 7 Admin Training Class in Denver * 12/04/06 - 12/08/06
To: ARSList Readers The following BMC Remedy training class has been scheduled in Denver (new BMC training location) from 12/4/06 - 12/8/06: BMC Remedy AR System 7.x: Administering - Part 2 (5 day course, $3000 per attendee). Note: There is a prerequisite for this class which is a web-based course...BMC Remedy AR System 7.x: Administering - Part 1 ($600 per attendee). Please see the following link for information, or to register for the class: http://liberty.remedy.com/cgi-bin/ListByLoc.cgi?loc=Denver,%20CO. This class is expected to fill up quickly so please register as soon as possible. For more information please contact Bill Mell at Rapid Technologies: 303 948-1014, extn. 115 Posted for Bill Mell by Dave Wilmot Rapid Technologies www.raptek.com [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RapTek Hiring Remedy Developers and East Coast Sales Professionals
Rapid Technologies, a leading BMC Partner (since 1996), is hiring experienced BMC-Remedy Software Developers and Software/Services Sales Professionals (sales position for East Coast). We are currently interviewing Remedy Developer candidates for positions in the USA, including our headquarters based in Denver, Colorado. Developers with experience in the following disciplines will be considered: - Custom ARS Development - Help Desk - Asset Management - Change Management - Atrium CMDB - ITSP - Marimba - ITIL Methodology/Certification(s) - Data Base - Scripting - Java Technologies We are also hiring EAST COAST sales professionals with experience selling BMC - Remedy Software and Services. RapTek is an equal opportunity employer providing health/dental benefits, a 401K program and continuing education benefits. Interested parties are encouraged to email their resume to [EMAIL PROTECTED] For further information regarding Rapid Technologies, please visit our website at www.raptek.com. Have a great weekend ARSList readers! Dave Wilmot Rapid Technologies 303 948 1014 extn 101 (voice) 303 948 1614 (fax) www.raptek.com [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
