Navigation initial state - vertical navigation bar
Is there an action or run process that will automatically expend a vertical navigation field upon window load? The Navigation Initial State option does force a particular sub-items and its siblings to be visible, but then that option is underlined in the user tool. To be clear on what I mean, if the current behavior of the nav bar is to display: - Help Desk Cases - Tools Is there an action that will automatically expand the menu so users don't have to click on the headers to see: - Help Desk Cases New Search - Tools Bulletin Board Reminders Reporting 7.0.1 patch 003 Thanks, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: ARERR 9200 when attempting to access a flashboard
I'm replying to my own post with more info, because our 3rd party support is essentially useless. I've noticed that this ARERR 9200 isn't an issue with non-admin vs. admin users. If I view this console that has flashboards via opening the console form, there is no error. It's when I arrive at the console via the Home Page selection that I receive ARERR 9200, regardless of whom I am logged in as. I haven't worked with configuring home pages for users before. I'm missing something. Since the problem is with flashboard fields, does this have something to do with how mid-tier loads a home page? Thanks, Dave On 6/14/07, David Seidman <[EMAIL PROTECTED]> wrote: Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to The error guide says: User has no access permission to . You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
ARERR 9200 when attempting to access a flashboard
Hi Listers, BMC Remedy documentation and the knowledge base aren't helpful in explaining the ARERR 9200 I'm seeing when a non-admin user tries to view a flashboard. ARERR [9200] User has no access permission to The error guide says: User has no access permission to . You attempted to perform an operation (for example, opening a form) to which you have no permissions. Check with your administrator. So I've done the obvious of making sure the user and flashboard object permissions align. This is on a development server (ARS 7.0.1 running a customized ITSM 6.0), and I suspect I might have caused this when I removed some seemingly unnecessary Public group permissions that ITSM 6 and prior versions have throughout the app. It would seem there's something obvious that I haven't checked, but I'm not catching it right now, so I thought I'd run this by the list. Thanks, Dave -- David H. Seidman Senior Analyst (Remedy Application Development) Duke University, Office of Information Technology [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Daylight savings time and Remedy system restarts
Hello, We are still running 5.1.2 with a scheduled upgrade to 7.0.1 by May, where completing the upgrade by March 11 is not an option. Upgrading to 6 as an interim step is not a preferable option (albeit the only one officially sanctioned by BMC). For sure, without corrective action, date/time values falling between 3/11/07 2AM and 4/3/07 2AM stored in the database prior to 3/11/07 2AM will be incorrect. We can identify these and modify them. Assuming the system clock correctly adapts to the new DST, Remedy's date calculations after DST takes effect should be accurate, right? ...or...will there be a problem with future date values after 4/3/07 2AM, since that is when that ARS library thinks DST is taking effect? More specifically, since we have SLA's that use business time, are we in for a heap of trouble if we stay with 5.1.2 through 3/11 and past 4/3? Thanks, Dave Duke University OIT Durham, NC On 1/5/07, Ron Legters <[EMAIL PROTECTED]> wrote: Just because your computer clock is correct is no guarantee that times in Remedy will be right. Remember that ARS stores times as seconds since Midnight, 1/1/1970 GMT. Every time it displays a time, it calculates the difference between what's stored and the time zone it's displaying in, so if ARS doesn't know it's DST, every time between the old and new Daylight start times will be off by an hour. Thanks, Ron Tools Admin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Remedy Knowledge Management (KMXperts)
** Hello List,We are considering using BMC Remedy Knowledge Management (formerly KMXperts) and would be interested in hearing from others who are currently using it. This will be a replacement for an old version of ServiceWare. We would be running KMXperts in conjunction with Help Desk, which we are about to upgrade from 5.5 to 6.0. We like that Remedy KM will integrate well with what we have, at a more affordable price than what a ServiceWare upgrade would be. What have been your experiences with it, both benefits and drawbacks?Thanks, DavidDuke University OIT __20060125___This posting was submitted with HTML in it___
