Re: AR System 7.6.03 documentation now available - GA soon
Hi Vincent, We are in the process of uploading the compatibility matrix on the support site. It will be there very shortly. We will not be able to share it on ARSList due to legal issues. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Ø Could you post here or on bmcdn these compatibility matrixes? The compatibility matrix in now available on BMC's websitehttp://www.bmc.com/support/reg/remedy-compatibility-tables.html?c=n. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vincent Riedweg Sent: Friday, August 27, 2010 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Hi David, The products and the documentation for AR System and Atrium Core 7.6.3 are available this morning on the support site and EPD, however the compatibility matrix for these solutions are not yet available. Could you post here or on bmcdn these compatibility matrixes? Regards, Vincent. De : Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] De la part de Easter, David Envoyé : jeudi 26 août 2010 21:14 À : arslist@ARSLIST.ORG Objet : AR System 7.6.03 documentation now available - GA soon ** Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Ce message, ainsi que les pièces jointes, sont établis, sous la seule responsabilité de l'expéditeur, à l'intention exclusive de ses destinataires ; ils peuvent contenir des informations confidentielles. Toute publication, utilisation ou diffusion doit être autorisée préalablement. Tout message électronique est susceptible d'altération et son intégrité ne peut être assurée. Le groupe ARTESYS décline toute responsabilité au titre de ce message s'il a été modifié ou falsifié. This message and any attachments are exclusively intended for the addressees, under the sole responsibility of the sender. They can contain confidential information. Any disclosure, distribution or use are forbidden without prior approval. Any E-mail can be altered and its integrity cannot be guaranteed. ARTESYS Group will not be liable for the message if it has been changed or falsified. [http://www.artesys.eu/img/LogoDevDurable.gif] Merci de n'imprimer ce message que si cela est réellement nécessaire. Please consider your environmental responsibility before printing this email. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR System 7.6.03 documentation now available - GA soon
Just want to highlight that the Solution Stack installer (SSI) supports both local and remote databases. Details available in the documentationhttp://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hendershot,Bruce D. Sent: Friday, August 27, 2010 1:43 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** Jason: It sounds like you have the ARS application and the DB on the same VM. Is that correct? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 26, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.6.03 documentation now available - GA soon ** It is awesome! During the beta I used the one for Window. In less than an hour I had a full functioning ITSM/RKM/and whatever else was included in the stack installer. Like any new product/feature I imagine people are going to run into some issues but BMC hit a home run with this one. In general ARS 7.6.03 is awesome. One note... Now that ARS doesn't have the 2gb process memory limit (Windows anyway) it is a hungry little monster. Unless there is some way of limiting the process memory; the days where you could run a single little VM on your laptop are gone. At first we had an issue where Remedy was taking all of the memory and smothering SQL. SQL would grind to a halt and wouldn't have enough resources to allow the Remedy start up to finish. We were able to up the VM memory to 8gb and Remedy could then start. Jason On Thu, Aug 26, 2010 at 12:27 PM, Chowdhury, Tauf tauf.chowdh...@frx.commailto:tauf.chowdh...@frx.com wrote: ** Hey, the ITSM Pre-configured stack installation looks pretty useful. Does it work?? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, August 26, 2010 3:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: AR System 7.6.03 documentation now available - GA soon Hi All, I'm pleased to announce that AR System 7.6.03 was Released to Manufacturing (RTM) on August 20, 2010 and thus will GA very soon. A customer's chosen method of distribution (web vs. DVD, legacy vs. Suite) will have an effect on when the GA product is available, so different customers may gain access to it at different times. However, I expect at this time that all distribution methods will be fulfilled by September 10th 2010. The documentation for 7.6.03, though, has already been posted to Support Central, so I wanted to let folks know that they can see the official documentation of what is new in 7.6.03 today, even before the GA code may become available. The What's New document can be found here: What's New: BMC Remedy Action Request System 7.6.03 PDFhttp://documents.bmc.com/supportu/documents/80/99/168099/168099.pdf The other documentation guides have also been posted, so you can review it all if you so desire. The general documentation page can be found here: http://webapps.bmc.com/support/faces/prodversion.jsp?prodverseqid=180461 While I will do what I can to answer general questions on the ARSList about AR System 7.6.03, please remember that my participation in this forum is voluntary and in addition to my other duties at BMC. Please proper channels (e.g. Support, your BMC sales representative or partner, etc.) where appropriate for issues that require an official response. Thanks, enjoy and see you at WWRUG10 to talk in person about this exciting new release of AR System. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee
Re: Cheap Inexpensive preferably free SAP/Remedy Integration - Does it exist?
Hi Ibrahim, BMC Software offers ARSLink for SolutionManager (A MarketZone product) for OOTB integration between BMC Remedy Incident Management and SAP Solution Manager. For more information and datasheet, please visit the link below - http://www.mansystems.com/2.7/arslink_for_solutionmanager.html Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ibrahim Akar Sent: Sunday, August 15, 2010 3:39 AM To: arslist@ARSLIST.ORG Subject: Cheap Inexpensive preferably free SAP/Remedy Integration - Does it exist? ** Anyone know of an inexpensive way to integrate SAP Remedy? Am I asking for too much? Thanks, -- -Ibrahim Akar PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Crystal Report error
Atul,
You should first try to run the report from the designer itself. As Shafqat
mentioned, there should be a verify database and a refresh/update database
option. The refresh/update option used to be in the older versions of Crystal
Report (not sure if this is still there). If you are able to pull out the
report, that would mean that your report's connectivity to the backend is fine.
And that the issue is somewhere between the MT and Crystal Report engine. HTH.
Prijit Debnath
Product Manager, Remedy A R System
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz
Sent: Saturday, July 24, 2010 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Report error
**
You could also open the report in Crystal and do Verify Database. It is
possible that the table name has been messed up in the report, so checking the
database will fix the issue.
thanks
Shafqat Ayaz
--- On Fri, 7/23/10, Lammey, Peter A. peter.a.lam...@espn.com wrote:
From: Lammey, Peter A. peter.a.lam...@espn.com
Subject: Re: Crystal Report error
To: arslist@ARSLIST.ORG
Date: Friday, July 23, 2010, 1:18 PM
Does your Remedy User client have ODBC use underscores checked? This can be
found in the menu Tools - Options and in the Advanced tab. Also verify that
your Remedy application server name is listed in Report Server field (and
includes TCP if necessary in the TCP field next to that field).
Thanks
Peter Lammey
ESPN IT Packaging and Automation
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG/mc/compose?to=arsl...@arslist.org] On Behalf Of
Atul Vohra
Sent: Friday, July 23, 2010 2:01 PM
To: arslist@ARSLIST.ORG/mc/compose?to=arsl...@arslist.org
Subject: Crystal Report error
We are using Business Objects 11.5 with ARS 7.5
When I try to run pre-canned reports in Incident Manager, I get the following
eror
The table 'HPD_Help_Desk' could not be found. Error in File
C:\WINDOWS\TEMP\HPD5fAssigee5fModifed1
{E5FBF338-ED6F-4707-8B9E-E3BA1E0309AB}.rpt: The table could not be found.
Have to confess am not a experienced crystal report person so need some help.
Thanks
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Re: ARS Install windows 2008 Server, SQL 2008 DB install
Hi Kevin, Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 - due to release very soon) Installers on this OS/DB platform as well. More information is available at on BMCDNhttp://communities.bmc.com/communities/thread/44081?tstart=0. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, July 22, 2010 6:06 PM To: arslist@ARSLIST.ORG Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Asset Management Budgeting Tool
Hi Shawn, BMC does have an app called ITBM which has budget forecasting capabilities, if that is what you are looking for. To be specific, it is called ITBM Supplier Management and Financial Planning and Budgeting Application. It may be worthwhile to connect to a BMC Account Manager/Sales rep to explore the possibilities. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, July 09, 2010 1:20 AM To: arslist@ARSLIST.ORG Subject: Asset Management Budgeting Tool ** Good afternoon, We are working on building requirements for an asset management project. It looks like a lot of what we are going to need to focus on is less about true asset management, and more about the budgeting aspects of paying maintenance. We already use Asset Management to track contracts, licenses, etc., but we are going to need the ability to do budget forecasting and such, which doesn't seem to exist in any of the OOtB applications. I know we can build something in ARS to tie in to the Asset Management data to do this, but I wanted to see if anyone here knows of a tool that is already out there that integrates with ITSM data for this purpose. If you know of any Asset Management integrated budget forecasting tools, please let me know. Thanks, Shawn Pierson Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: mid-tier doesn't see crystal XI
AR System 7.6.03 (tentatively scheduled to release in late Summer 2010) is expected to have the ability to display basic list-based and graphical reports on the web client without the need to integrate Crystal / BOXI. We have introduced a new Reporting Engine which delivers this capability. The embedded engine is designed to replace the legacy text-based reporting engine currently part of AR System 7.5.00 and earlier. In addition to this, an user will also be able to generate ad-hoc reports subject to permission constraints. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff Sent: Wednesday, July 07, 2010 11:09 PM To: arslist@ARSLIST.ORG Subject: Re: mid-tier doesn't see crystal XI ** I'll add that I saw the same behavior, I ran 7.5 patch 004 of the mid-tier installer probably around 7 times till the option for the BOXI server showed up properly in the mid-tier configuration. I hadn't changed anything from the 6th to 7th install either, it just decided to finally show up. Needless to say I stuck with that attempt and have no plans on ever trying it again. Ever. Jeff From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Wednesday, July 07, 2010 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: mid-tier doesn't see crystal XI ** This is entirely the fault of the mid-tier installer; I had so many problem of exactly this sort with the various patch levels of 7.1 that I ended up putting a 7.0.01.002 mid-tier on my CRXI/BOXI server. I'm still using it in production!! For my dev server I used 7.0.01.008. I have been pointing my 7.5.00.005 pre-production mid-tiers at that last one for testing... it works just fine since all the 7.0.01 mid-tier is doing is serving up the crystal report. I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later patches of 7.1 as the installers remained bug-ridden - trying to upgrade the mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer. CRXI is such a pain to install and license that once you get one running, AND a working mid-tier, I try to leave it alone. I'd love to tell you that the BMC installers have improved in 7.5/7.6, but they have not. This week's poster child for worthless installers is BMC Analytics 7.6.01, which skips the entire dialog box set for specifying your db connection - much as the mid-tier installer fails to detect CRXI/BOXI and prompt to install the Crystal viewer. All I can recommend is that you try every patch level of mid-tier that you can find until one works correctly; most of them are flawed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Tuesday, July 06, 2010 12:19 PM To: arslist@ARSLIST.ORG Subject: mid-tier doesn't see crystal XI ** I installed Crystal Reports XI then mid-tier on a server for testing purposes and the mid-tier install and program don't seem to see that Crystal/Business objects is installed. The viewer isn't available for install and the reporting options for a local reporting server aren't available after install. Does anyone know what file/registry entry that mid-tier looks for to say that there is a local Crystal install? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Interview Questions - Please help
Hi Ram, I strongly recommend you to go through the available documentation which would answer your queries directly. A good place to start is the BMC Remedy Action Request System 7.5.00 Concepts Guide and then you can skim through the other advanced and specific documentation if required. Documentation for 7.5 can be downloaded from the EPD site but you need to login to it. You can use this url: https://webapps.bmc.com/epd/faces/productDownloads.jsp Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Hi Matt, I want answers only. I have gathered most of the questions from Google only. The 4th question I found in this link http://www.mail-archive.com/arslist@arslist.org/msg43690.html Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Wednesday, June 16, 2010 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help You want answers to these questions or an opinion on them? No disrespect to Doug but question 4 is not relevant to how good someone might be. Some would be pretty much insulted if asked those questions so who is your target interviewee? What sort of experience would they have? Matt Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers
Re: Installing RKM 7.5
Hi, For RKM 7.5, the minimum version of Tomcat required is 5.5.x. The Compatibility Matrix is available herehttp://media.cms.bmc.com/documents/RKM_7_5_0_Compatibility_Matrix_24-03-091.pdf. Also, for ARS, the minimum version of tomcat required is 5.5.28. The Comp Matrix is available herehttp://media.cms.bmc.com/documents/AR+System+7+5+00+Compatibility+Matrix+v1.0_31.pdf. Traditionally, AR System supports the listed version of vendor products or higher, so Tomcat 6 should work. Thanks, Prijit Debnath Product Manager, Remedy A R System From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, June 08, 2010 8:15 PM To: arslist@ARSLIST.ORG Subject: Re: Installing RKM 7.5 ** I haven't checked the compatibility matrix, but am wondering loud if Tomcat 6 is compatible with RKM 7.5 or even ARS Mid-Tier for that matter? I know that it works with Tomcat 5.5.25 Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Halleux, Jean-Louis Sent: Tuesday, June 08, 2010 3:02 AM To: arslist@ARSLIST.ORG Subject: Installing RKM 7.5 ** Hello, I try to install RKM 7.5 patch 1 on Oracle 10g. I use jdk/jre 1.6 and Tomcat 6.0. The installation succeeds, but the post_installation fails, when trying to connect to Oracle. I always receive an error 0RA-01017 (invalid user/password), though I am quite sure my password is correct. I tried the jdbc connection strings like : host:port:sid and also tried the full description coming from tnsnames.ora (description=(addresslist=...). I also tried to change the ojdbc*.jar file to more recent version in the lib directory of RKM, and in the lib directory of tomcat, I still get ORA-01017. Any tip ? Thanks a lot. Jean-Louis Halleux _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista
Hi folks, I just want to highlight the fact that not supported doesn't mean it will not work. I will quote A R system's Compatibility Matrix here which clearly states - Quote Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged. Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as unconfirmed. Unquote Hope this helps. Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, June 09, 2010 6:34 PM To: arslist@ARSLIST.ORG Subject: Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista I got it to work...I know it's not supported, but it worked :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Tuesday, June 08, 2010 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista That's strange, I thought 7.5 wasn't compatible with XP -- From: LJ LongWing lj.longw...@gmail.com Sent: Monday, June 07, 2010 3:58 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista Kevin, Not that this directly addresses your questionbut I got 7.5 functional on XP running SQL 2008 Express last year...so if you aren't stuck on Oracle...SQL may work for you. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of KevinR Sent: Monday, June 07, 2010 11:36 AM To: arslist@ARSLIST.ORG Subject: Problem installing ARS7.5 patch3 ,Oracle 10g , Vista Its been rather a long while since I've posted here... :) I am trying to install 7.5 on my Vista Home machine, but to date have been frustratingly unsuccessfull! I have another XP laptop with dual v5 and v6.3 installations on top of Oracle 9i, but as V7.5 isnt compatible with 10i or XP am using my newer Vista laptop. I opened a thread at BMC communities, had someone from BMC assist me for a while and then, when all his suggestions failed, just seemed to lose interest and never bothered responding further *smile, roll-eyes* Here is the thread... http://communities.bmc.com/communities/thread/43194?tstart=0 I been through everything I can think of - from checking oracle setup/tablespaces/aradmin user, listeners,etc..and still no go. Hopefully, someone out there has been successfull using the same OS/DB/ARS setup and can point me in the right direction! Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Notifier Log
1 lakh = 100 thousand i.e. 1 Million = 10 lakhs -Prijit From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 02, 2009 6:29 PM To: arslist@ARSLIST.ORG Subject: OT: Notifier Log ** I haven't seen/heard the word lakh in years! If I remember correctly, that represents thousand? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Saravanan Palaniappan Sent: Thursday, July 02, 2009 7:01 AM To: arslist@ARSLIST.ORG Subject: NTE: Notifier Log ** Hi List , Currently there is a problem in the Production server where the NTE: Notifier Log has got 5 lakh Records and it keeps Increasing gradually. As per the analysis there is a escalation wriiten in teh NTE: Notifier [NTE:NTS:t...@00:30-CleanupNTS] which sets the Z1D Action to delete and a filter deletes the record in the Notifier. How does a record gets deleted in the NTE: Notifier Log .We see that there is a filter [NTE:NTL:Delete_795] has the run process to delete it . but the qualification is 'TR.z1D Action' = DELETE. But i dont see any workflow pushes z1D Action' = DELETE. in the NTE: Notifier Log . Please advice. Regards Saravanan. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
