Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP
I may have found a KB that resolves this. KB: KA391722 Title: Having trouble with vendor form in 8.1. The ARS 8.1 ARSYS.ARDBC.LDAP java plugin does not discover same objects or fields (attributes) as C plugin version Solution: Disable to javaplugin and reload the c-plugin. Per the KB, Documented as defect SW 00449118 . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Port and Queue Server Admin Display issue in MT
Thanks longwing, That would be may next option, as BMC is still researching the issue. Trying to see if this can be resolved at this level, before moving to the next and have new issues to resolve, also. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What can the Email Engine do?
Thank you. We are looking at the RBE. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Perl script runs == but not under a run process
We had similar issue. Try unset PERL5LIB; Script ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to have a attachment template on a form at creation time
Hi Pascale, Create an active link, - Execute on window open, Window loaded - Runif : $OPERATION$ = CREATE - Set field Action: Attachment = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT fieldid location of file 1. fieldId not field name 2. location: have not tested if the file is located on UNIX server, but on windows machine (works). Hope this helps. Deyon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years NEWTEST.PNG
Resolved: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
(jumping the gun) Finally this is resolved . Thanks Pascale for all the help. Sumarize: Issue:SW00439379 When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers Resolution: Apply Patch 7.6.04 SP5 for MT Apply : Open up the Websphere Administration Console. Go to Servers/Websphere Application Servers/server name/Session Management/Cookie Management. Change the Cookie name field to a value that's something other than JSESSIONID, for example JSESSIONID1. Then save changes and restart the application server. Apply KA377228 Websphere: In the Websphere Admin Console, choose WebSphere Application Servers serverName Session management Enable Cookies. Make sure that the path is set to the context root of the mid tier. To ensure that users can log in successfully, create a new NoAdditionalSessionInfo property: Choose WebSphere Application Servers serverName Web Container Custom Properties. Create a new NoAdditionalSessionInfo property, and set it to true. Restart the IBM WebSphere server. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Pascale, We deploy today: new patch 7.6.04 SP5 didnot resolve the login redirect. So again new logs sent to BMC. My production will be sitting on 7.5 P4 for a long time. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Pascale, Webadmin just made change. The application is not showing any redirection issue. Thank you very much ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, No we have not proceeded with the deployment, as we are waiting verification on the installer, whether they made an error on only naming or not. At the request of my webadmin. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, SW00439379 - When you upgraded to BMC Remedy AR System 7.6.04 SP4, the login page went in a continuous loop when you use Mozilla FireFox, Safari, or Google Chrome browsers. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.
Hi Pascale, I did noticed, and have ask ! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved
Hi Pascale, Given I'm the only one sitting on the this new environment. Let me try to see if they will attempt similar rebuild. (very doubtful). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
(not webadmin) .. but In the cluster, if one jvm or https fails , the other will pick up the traffic. Granted since we are not enabling persistence of any sort, the user will need to relogin (new session); but the outage is minimal. Most importantly, traffic is load balanced between the http server and jvm cluster, with http plugin; so that the jvm in our case is not over worked to put it simple. Fortunately, this configuration has been working from Ars 6.3 on WebSphere on all on aix when i inherited Remedy; we have had Remedy since I want to say since version 2 or 3. Pascale, Change your login page to a system form, like USER. Let me know if it still redirects. For us it does redirect. BMC suggested this , in attempt to rule out whether our in house login page was corrupted. Will keep you posted. Deyon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
revised. Pascale/List I'm still experiencing this issue, we have a issue open with BMC for months now. Along with what you suggested, which BMC also suggested, we have implemented - didnot work. In your websphere 8 configuration is httponly enable or disabled? issue: We are using Back end - ARS 7.5 P4 on Unix 6.1.7 with 11g Currently - We have a functioning 7.5 P4 MT 32 bit environment connected to the back end. This new MT 7.6 SP 4 is our attempt to upgrade the MT environment, then do the back end. New MT env, UNIX 6.1.7 Websphere 8 64 bit Deployed 7.6 SP 4 Able to login in to config http://new_httpserver:port1/arsys/shared/config.jsp http://new_httpserver:port2/arsys/shared/config.jsp - and add the backend server, and the report and log filesystem. I'm currently not going thru the loadbalancers. (installed tomcat on win7 pc , and deployed 7.6sp4 mt against 7.5p4 backend, works fine) New MT: new_httpserver -F/W- http port1, port2-- new_websphere_app_MT7.6SP4_server_1--- F/W- http port1, port2, 80, 8080, TCP_1 -Backend_ARS_7.5P4_server new_httpserver -F/W- http port1, port2--new_websphere_app_MT7.6SP4_server_2 --- F/W- http port1, port2, 80, 8080, TCP_1 - Backend_ARS_7.5P4_server New MT: old_httpserver:port3-no firewall -- old_websphere_app_MT7.5p4_server_1 -F/W- http port3, port4, 80, 8080, TCP_1 -Backend_ARS_7.5P4_server old_httpserver:port4-no firewall --old_websphere_app_MT7.4P4_server_2 -F/W- http port3, port4, 80, 8080, TCP_1 -Backend_ARS_7.5P4_server issue: http://new_httpserver:port1/arsys/shared/login.jsp http://new_httpserver:port2/arsys/shared/login.jsp after entering id and password it returns the below page and not getting authenticated and same login page appears with below url - http://httpserver:port1/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db http://httpserver:port2/arsys/shared/login.jsp?/arsys/forms/server/Remedy+Home+Page+2/Default+Admin+View/?cacheid=d74a89db However, the user is logged in, per the license usage or being prompt to logout user when try to log into old http servers. http://old_httpserver:port3/arsys/shared/login.jsp http://_oldhttpserver:port4/arsys/shared/login.jsp This is the closest to the our issue I have looked at for references, please let me know if i'm on the the right track.. http://ars-action-request-system.1093659.n2.nabble.com/Midtier-Loadbalancer-is-not-working-Any-suggestion-URGENT-td7586174.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
