AW: AR 7.5 - Filters. Adding a wait time before the filter executes

2011-04-18 Thread Dieter . Bertram
Hi,
 
please be aware that:
1. waiting filters block one server thread
2. a push back might cause a (db) deadlock
 
Perhaps an waiting/queuing record might help, with an escalation running on 
it.
 
Or use an external (driver) script, fired with a run process (which is not such 
a good idea) .
 
br 
dieter



Von: Action Request System discussion list(ARSList) im Auftrag von Shafqat Ayaz
Gesendet: So 17.04.2011 01:17
An: arslist@ARSLIST.ORG
Betreff: Re: AR 7.5 - Filters. Adding a wait time before the filter executes


** 
Why don't you write back to your stage form from the other two forms? for 
example you could do a Push Fields back on After Submit from your other two 
forms. Have the filter check both values on Modify. I think that should work. 
Unless there is a specific reason that you don't want a Push back from the 
other two forms.

 


Shafqat Ayaz






From: LJ LongWing lj.longw...@gmail.com.

To: arslist@ARSLIST.ORG
Sent: Saturday, April 16, 2011 2:47 PM
Subject: Re: AR 7.5 - Filters. Adding a wait time before the filter executes


** 
Andre,
You could write one filter that does a setfield from your 'other' form to check 
if it's done, then have a second filter that fires a goto action before the 
first one until it returns the results you are looking forbut I don't think 
this is a very good idea...
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andre H
Sent: Saturday, April 16, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: AR 7.5 - Filters. Adding a wait time before the filter executes
 
** 
Hello,

Is there any way to add time to when a filter starts its execution?

I have a staging form that references 2 other forms and I need to add about 2
minutes of wait time to a filter that starts a filter guide. This filter needs 
to wait until
the processing of the other two forms are completed (Submit and Modify records)

Is there something that can be done to delay the start of the filter?

I want to keep everything in Filters and Filter Guides if possible.

Thanks,

Andre
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AW: Basic question on Web Services Setup and Submitter field

2011-03-24 Thread Dieter . Bertram
Hello Debra,
 
Have you restarted the arserver  the midtier?
I had the same issue and any modification to the web service was only available 
when I restarted the midtier and the arserver.
 
br
Dieter



Von: Action Request System discussion list(ARSList) im Auftrag von Anderson 
Debra (PRN)
Gesendet: Di 22.03.2011 17:39
An: arslist@ARSLIST.ORG
Betreff: Basic question on Web Services Setup and Submitter field


** 

Hi Everyone,

 

I am very new to Remedy Web Services doing a Proof-of-Concept for our 
department to see if we want to use this feature.

Remedy 7.0.01 

Solaris

 

I have created some sample web-services on a test form and have successfully 
been able to create, set and get records using web-services calls to Remedy.

 

However I have not figured out a good way to prevent the Submitter field from 
being included in the wsdl xml for create/set operations.  I don't want 
external consumers of the web-service to see this field as it would be 
automatically set.  I was able to make the field optional but whenever I try to 
delete it from the mapping for the web service it does not get removed.

 

Any suggestions?

 

Thanks

Debra

 

Debra Anderson
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600 Harrison St *   San Francisco, CA   *   94107

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AW: server specific error 1064

2010-09-16 Thread Dieter . Bertram
Hi Tristan
 
hereĀ“s the explanation of the error message (maybe not the correct one)
 
br
Dieter
-
 
BMC Remedy IT Service Management 7.6.00 Data Management Administrator's 
Guide.pdf
1064 More than one People record matches Requester

There are duplicate records with the same Requester

in People.xls. Remove the duplicates.




Von: Action Request System discussion list(ARSList) im Auftrag von 
tristan.rop...@t-online.de
Gesendet: Do 16.09.2010 10:35
An: arslist@ARSLIST.ORG
Betreff: server specific error 1064


** 

Hi,


Hardware Details:

Windows XP

Oracle 11g

ARS 7.5


Every time, when i try to start the remedy application server, i will get this 
error message in the system folder of the eventvwr.

The installation was successful !

In the installation logs of ARS i can not find any hint for this problem !


Cheers


Tristan


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