Getting an error when flushing the midtier cache "Failed to Flush Cache. Preload or Prefetch is currently running"

2014-02-10 Thread Emad Mohammed
Hello,
We are in the process of upgrading from 7.6.04 to 8.1. When trying to flush 
cache, we get the following error "Failed to Flush Cache. Preload or Prefetch 
is currently running". Any ideas?

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RKM mass article retirement

2014-01-08 Thread Emad Mohammed
We are looking into a way to retire a big number of documents at the same time. 
Remedy doesn't have OOB way to retire more than 1 article at a time. Anyone has 
experience with a similar activity?

Thank you

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Purging CMDB data using a Recon Job

2012-04-16 Thread Emad Mohammed
Hello Friends,

We have 10,000s of records that have been deleted and we are ready to purge 
them. We have setup the Recon job so we can target the purging by Asset Class 
by setting the Qualification set to, for example ['ClassId' = "BMC_MAINFRAME"] 
to minimize the impact on our PROD environment. Is there a way to take this 
even furthur and limit the ourging to specific number of records? For Example, 
setting the class and deciding to purge only 5000 records at a time.  Thank you 
in advance.

Emad

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