Re: Interview Questions - Please help
Ram, You shouldn't be applying for this job if you don't even know the very basic things about Remedy AR System. Your audacity to solicit help in creating a cheat sheet is appalling! -Rootuja -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, June 18, 2010 4:37 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I am going to face an interview Joe. Thanks Regards, Rambabu Rudra System Administrator -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, June 18, 2010 2:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help Ram, Have you been assigned the task of interviewing a Remedy resource? Or are you going to face an interview yourself? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing Sent: Wednesday, June 16, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help I'm not gonna answer any for the reasons posted by othersbut the only questions I couldn't answer for myself were the ITSM specific ones :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Wednesday, June 16, 2010 3:30 AM To: arslist@ARSLIST.ORG Subject: Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the Worklog field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Question about Atrium Core console on 7.6
Please refer to following knowledge base article related to your problem. Problem Atrium user gets a blank screen while accessing Atrium Core Console or other console errors might appear. Right click shows Flashplayer version only. Send failed or AtriumWidget [ARERROR 9337] or [ARERROR 9391] could be seen as well instead of the blank page. Product BMC Atrium Core 7.5 and 7.5.1 Environment ANY Solution Atrium user gets a blank screen while accessing Atrium Core Console or other console errors might appear. Right click shows Flashplayer version only. Send failed or AtriumWidget [ARERROR 9337] or [ARERROR 9391] could be seen as well instead of the blank page. BMC Atrium Core 7.5 and 7.5.1 #1 cause for this - No Data Visualization Server is specified in the AR Midtier config pannel. Please check this first. Not every aspect in the following steps to solve this will apply. However all verifications are important as any of these can play a role in resolving it. First verify that the ARServer/midtier/atrium dir exists. Cases have been reported where the midtier does not create the atrium directory, which contains the Atrium Console swf files. This is the #1 source of the blank page. Under typical installations if the atrium directory is removed then the midtier will recreate it when any user clicks the Atrium Core Console link from the Home page or when the Midtier app server is restarted. The blank page or errors related to left over 7.5 GA release (Atrium Console) can be fixed by : 1. Using the ARUser to check the Default Web path (AR System Setting - Advanced). Make sure it exists and is concluded by a forward slash. For example http://myarsystem/arsys/ Update! The following green coded text has been found the most effective step in resolution of this issue: Next go to the Connection Settings tab and in the Midtier Administrator Password enter the same value you use to connect to the Midtier configuration UI. The default is arsystem. Next go to the Mid-Tier Configuration UI and make sure you can login with that password. Next go and click server settings and click to edit the server that is selected for Data Visualization Server and update the password there using the check to validate the password. If the change is accepted than the password is accurate. At this point you can try to flush the cache and restart the Mid-Tier (Apache Tomcat 5.5). After this particular step if you login into the Atrium Core console you should see Get flash message. Click the link and get the Flash from Adobe's website. 2. Logging out of the AR User tool and back into it (without restarting tomcat) and then access Atrium Console. 3. In the Internet Explorer click Tools Internet Options and Delete Cookies, Delete Files (with Delete all offline content checked) and under Settings check the Every visit to the page toggle. Under Advanced tab check the Do not save encrypted page. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Monday, March 08, 2010 11:30 AM To: arslist@ARSLIST.ORG Subject: Question about Atrium Core console on 7.6 Hi all, I'm trying to open the class manager on the Atrium Core console (ITSM 7.6) and getting an unsatisfied link error. I've looked through the tomcat error log and the first exception confuses me a bit. I don't know what the console is doing, so I figure I better ask. 8) [Flex] date [ERROR] [Message.General] Exception when invoking service: remoting-service With message: Flex Message (flex.messaging.messages.RemotingMessage) operation = get Root Classes clientID = snip destination = cmdbclassservice messageID = snip timestamp = snip timeToLive = snip body = null hdr(DSId) = snip hdr(DSEndpoint) = my-secure-amf exception: flex.messaging.MessageException: D:\Program Files\BMC Software\ARSystem\midtier\WEB-INF\lib\cmdbjni21.dll: Can't find dependent libaries I get a stack trace after this complaining about a Root Cause: java.lang.UnsatisfiedLinkError: [exception message from above] And then another block with the error reply after I OK the error message dialog (nothing new here). The cmdbjni21.dll library is in that directory on my mid-tier and the path variable includes that directory (windows 2003 as my OS). So... What is 'remoting service'? Does this look like an error in some other dependent library? Is the midtier trying to set up something else? If I do this thing a few times I eventually get complaints that it can't initialize a CMDBProxy class (NoClassDefFound exception). Anyone have any ideas on how I can put and end to this error? What is the viewer trying to do when I open the class manager and get this message? -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
