Re: PERFORM-ACTION-ADD-ATTACHMENT fails
Joel - I appreciate that you are using all available avenues to pursue this problem. Has this problem been escalated within BMC? Thanks, Scott Hamilton Project Manager Information Technology Department City of Cambridge, MA 617-349-7718 -Original Message- From: Joel Sender [mailto:jdsen...@earthlink.net] Sent: Saturday, July 05, 2014 10:15 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT fails I have an ongoing case for this at BMC, but maybe the ARSlist can shed some light... Using a development ARS 8.1.1 server on Windows Server with an MS/SQL back-end. Custom application, simple workflow: run a process to create a PDF file and then attach it to a record in an ARS form. I execute a Run Process to create a PDF file D:\$PerNumb$.pdf where the $PerNumb$ is correctly taken from the current record. The file is definitely created correctly. I then attempt to add that file into an Attachment Pool in a filter Run-Process action with this command: PERFORM-ACTION-ADD-ATTACHMENT 617001300 D:\$PerNumb$.pdf The field ID is for the Attachment Pool That failed, too. I then tried several iterations of filters with and without the Tick-Bang (`!), but no luck. I submitted a ticket to BMC when the 'Run Process' failed and they suggested that I use a Set-Field action instead. I tried the Set-Field in an Active Link that executed After-Modify - to ensure that the file was created in a filter before attempting the attachment. Using an integer field to accept the Exit Code, I set the field to $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 617001300 D:\$PerNumb$.pdf Same error in ALL cases: File pointer is NULL or invalid file pointer. (ARERR 295) Have I missed something basic? Has anyone gotten around this? Thanks in advance, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 8,.1 Crystal Server 2011
Upgrading Server to ARS 8.1 and I was advised that I need to upgrade from Crystal Reports Server XI to Crystal Server 2011. When contacting SAP, they indicated that some special type of Crystal Server 2011 is required, but there is no such documentation in the Product Compatibility Supported Configurations. I want to confirm that I simply need a named five-pack license for Crystal Server 2011. Thanks, Scott Hamilton City of Cambridge ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARServer 7.1, Windows Server 2008 R2 and Cyrstal Enterprise 11
Does anyone know if there is a version of Crystal Enterprise 11 that is both compatible with Windows Server 2008 R2 and ARServer 7.1? Thanks, Scott Hamilton Project Manager Information Technology Department City of Cambridge, MA 617-349-7718 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
Actually, understanding this problem a bit more. 18 copies occur if the report is greater than 1 page in length for any user using the user tool. However, if the report is only one page in length, you get only one copy. But these are good suggestions, but it would appear to be related with the Remedy User Tool/Crystal interface using Windows 7 as Tommy had indicated. Any ideas for workarounds other than to back off to XP or use only the web? I cannot duplicate the problem for other versions of Windows. Thanks, Scott From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jham36 Sent: Thursday, August 25, 2011 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Print Results in 18 copies ** What about deleting the entry from the preference server? I didn't see any settings there for printing, but since another login works fine from her machine, that may be the only difference. Also try deleting her local cache of forms and workflow. James _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Print Results in 18 copies
For some unexplained reason, for a single user, she is now getting 18 copies of a printed Crystal Report directly to the printer when she clicks on a Print button in 7.1 using the User Tool. The same action for other users gives only 1 copy. I get the same behavior using her login on my computer. The web is unaffected by this problem. Is there somewhere in one of the system forms that the number of copies might be set for this action by a particular user? Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Print Results in 18 copies
Nothing in the ar.ini file equals 18. I didn't expect since using a different login worked fine. Tommy, any more information about the defect that is claimed or a workaround? Thanks, Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, August 24, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Print Results in 18 copies Try to print the same report twice. I could not duplicate the issue because I just printed one time and saw only 1 copy print. Then I was finally told by the end-user that the first print always worked correctly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamilton, Scott Sent: Wednesday, August 24, 2011 1:47 PM To: arslist@ARSLIST.ORG Subject: Print Results in 18 copies For some unexplained reason, for a single user, she is now getting 18 copies of a printed Crystal Report directly to the printer when she clicks on a Print button in 7.1 using the User Tool. The same action for other users gives only 1 copy. I get the same behavior using her login on my computer. The web is unaffected by this problem. Is there somewhere in one of the system forms that the number of copies might be set for this action by a particular user? Thanks in advance... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Crystal Reports on the Web
I was informed by our front-line support vendor, Compucomm, that all we would need was a single license of Crystal Reports 11 Professional or Developer. Each apparently has the web engine required to display reports over the web. Scott Hamilton City of Cambridge, MA From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Tuesday, August 28, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports on the Web ** I have been tasked with researching BMC Remedy Crystal Reports and displaying them on the web. I have been checking out both Business Objects Website and the compatibility matrix on BMC Remedy's web site. From this information it appears that there are three different products supported by BMC Remedy ITSM 7.0. Of these three only one is clearly supported for web display of the reports. 1. Crystal Server - This appears to be supported for Remedy 7.0, but not for the display of reports from the application. What integration is there between Crystal Server and BMC Remedy? 2. Crystal Enterprise 10 - This appears to be the only product clearly supported for displaying reports on the web. 3. Business Objects XI - This appears to be the replacement/upgrade for Crystal Enterprise 10. Is this product also capable of displaying Crystal Report files on the web. Is there one product better/easier than the another? Where is the best place to start? If you would like to take this offline feel free to contact me at [EMAIL PROTECTED] Thanks __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
