Re: User Login Error

[Hocks, Mike (DOT)]

Just the one from the preconfig stack install ... it sites on the same box with 
the AR Server

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 20, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

Mike,
How many mid-tier servers do you have?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Tuesday, December 20, 2011 2:26 PM
To: arslist@ARSLIST.ORG
Subject: User Login Error

I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) with 
a SQL 2008 64bit Server...I have a user that constatntly gets the following 
error "“User is currently connected from another machine (ARERR 9084)” I have 
verified with him that he has not logged into any other computers ... If there 
anything I nned to do with this user's account to resolve the issue

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Re: License Question

[Hocks, Mike (DOT)]

Thanks a lot for the quick response! This helps

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Tuesday, December 27, 2011 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question

**
As far as floating goes.  I've seen estimates of 3 users to 1 license and 5:1.

Fixed is a different matter.  With fixed, you need to determine who will need 
to be able to log in whenever neccesary.  People such as Helpdesk personnel or 
VIP's or High use customers.

Hope that helps.
On Tue, Dec 27, 2011 at 11:21 AM, Mike Hocks 
mailto:mike.ho...@state.mn.us>> wrote:
Does anyone have a good formula on how to estimate the procurement of remedy 
licenses, fixed vs. float?  We are looking to add 200 IT staff to the Incident 
module in Remedy 7.6.04

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Remedy Developer
410-533-5367
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Re: License Question

[Hocks, Mike (DOT)]

Thanks a lot David, I appreciate the response!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, December 27, 2011 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: License Question

Mike,

There really isn't a magic formula.  There are a number of dependences that 
interrelate.  Where are the folks located?  That is are they in a different 
time zone from most of your users?  Will they be working different shifts than 
most of your users?  What is the job function (occasional use vs help desk)?

An example is if your main users are in the US and the staff being added is in 
China you can use floating.  Even if they are helpdesk staff.  If you have 
existing floating licenses you may not even need to add licenses as floating 
may be available.

Misi has some nice tools to help with license allocation based on historic 
usage.

If you haven't turned on Server Statistics, you should.  The data will help you 
understand license utilization through out the day.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Mike Hocks [mailto:mike.ho...@state.mn.us]
Sent: Tuesday, December 27, 2011 11:21 AM
To: arslist@ARSLIST.ORG 
Subject: License Question

Does anyone have a good formula on how to estimate the procurement of remedy 
licenses, fixed vs. float?  We are looking to add 200 IT staff to the Incident 
module in Remedy 7.6.04

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Re: POLL: would you like the user tool back (7.6.04)

[Hocks, Mike (DOT)]

yes

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp
Sent: Tuesday, January 03, 2012 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: POLL: would you like the user tool back (7.6.04)

**
No
Sent via BlackBerry by AT&T

From: patrick zandi mailto:remedy...@gmail.com>>
Sender: "Action Request System discussion list(ARSList)" 
mailto:arslist@ARSLIST.ORG>>
Date: Tue, 3 Jan 2012 09:10:52 -0500
To: mailto:arslist@ARSLIST.ORG>>
ReplyTo: arslist@ARSLIST.ORG
Subject: POLL: would you like the user tool back (7.6.04)

** Curiosity poll:
Of those who have tested, or used   7.6.04 ((only)) please:

Would you like to see the user tool come back?  (don't need comments:: just yes 
or no: OR yes yes yes to show your support is allowed.. lol)

yes or no:


I am not saying it is going to happen: I am not giving any indication it ever 
will ! I know nothing:: just asking..

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Re: Incident Mgmt Target Date Question

[Hocks, Mike (DOT)]

Hey good to know, thanks a lot Joe!  Looks like I will have to switch gears 
from finding it in the config somewhere to customizations

Thanks again!
-Mike

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, March 22, 2012 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Mgmt Target Date Question

I think it’s a good idea - afterall a target date as well as the SLA/OLA date 
is one and the same thing - the anticipated customer expectation of resolution 
or response..

You would however have to customize workflow to set it if you want to by 
picking it up from the SLM data. I do not think there is an OTB function that 
could do that for you..

Joe

-Original Message-
From: Mike Hocks
Sent: Thursday, March 22, 2012 5:48 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Incident Mgmt Target Date Question

Our environment is Remedy ITSM 7.6.04
I am wondering how the Target Date on an Incident Request can be automatically 
set based on our service target/SLAs/OLAs definition in SLM? 
I am going through the SLM configuration process and I am not seeing where I 
can configure this?
Thoughts?
Thanks,
-Mike 

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Re: Support Group Assignment

[Hocks, Mike (DOT)]

We are running 7.6.04 with a SQL backend

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, April 20, 2012 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment

what version are you on?

- Original Message -
From: "Mike Hocks" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 20, 2012 10:59:47 AM
Subject: Support Group Assignment

Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for 
some Support Groups and not others? For example, we want our Service Desk Tier 
1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 
Support Group would have no Incident Assignment Rules, and incident assignment 
would be handled manually. 

Thanks,
-Mike

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Re: Support Group Assignment

[Hocks, Mike (DOT)]

Thanks a lot for the feedback, hopefully they include this functionality in 7.7

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Friday, April 20, 2012 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment

We are on 7.6 of ITSM with a 7.5 backend application server.  Out of the box 
there is no way to do this at the support group level (that I am aware of).  A 
third party app like alarm point may help you with your particular need.  There 
are configurations you can make at the company/multi-tenancy (sp?) level.  For 
each company you can set whether support groups within each application are 
round robin, load balanced, or capacity.  Not sure if that has changed in later 
versions ...

Sean




-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Friday, April 20, 2012 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment

We are running 7.6.04 with a SQL backend

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Friday, April 20, 2012 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Support Group Assignment

what version are you on?

- Original Message -
From: "Mike Hocks" 
To: arslist@ARSLIST.ORG
Sent: Friday, April 20, 2012 10:59:47 AM
Subject: Support Group Assignment

Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for 
some Support Groups and not others? For example, we want our Service Desk Tier 
1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 
Support Group would have no Incident Assignment Rules, and incident assignment 
would be handled manually. 

Thanks,
-Mike

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Re: Remedy 7.6.04 SQL Error Message

[Hocks, Mike (DOT)]

That did it, the max text repl size, thanks a lot for the help on this, I 
really appreciate it!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Monday, May 07, 2012 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04 SQL Error Message

**
This is related to max text repl size Server Configuration

Check: http://msdn.microsoft.com/en-us/library/ms179573.aspx

Ravi


> Date: Mon, 7 May 2012 15:11:18 -0400
> From: jdso...@shyle.net
> Subject: Re: Remedy 7.6.04 SQL Error Message
> To: arslist@ARSLIST.ORG
>
> Mike,
>
> At the risk of suggesting something you might have already tried, take an
> SQL log while reproducing the error so you get to see what is the offending
> form and field that is causing this error..
>
> If this doesn't yield anything, search for all fields in your database that
> has a max length of 65536.
>
> select schemaid, fieldid from field where fieldid in (select fieldid from
> field_char where maxlength = 65536);
> Or maybe
> select schemaid, fieldid from field where fieldid in (select fieldid from
> field_char where lengthunits = 65536);
>
> Joe
>
> -Original Message-
> From: Mike Hocks
> Sent: Monday, May 07, 2012 2:46 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Remedy 7.6.04 SQL Error Message
>
> After installing Analytics and we are now seeing the following error message
> when trying to attach a file larger than 65536...any idea in SQL where to
> adjust this size constraint?
>
> "The SQL database operation failed. : The statement has been
> terminated.Length of LOB data (549551) to be replicated exceeds configured
> maximum 65536. (SQL Server 7139) (ARERR 552) "
>
> Remedy 7.6.04
> SQL 2008 64 Bit
> Winodws 2008 Srv 64 Bit for App Server
>
> Thanks,
> -Mike
>
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Re: Share point integration with bmc remedy?

[Hocks, Mike (DOT)]

You are correct it was Meritide...I think the sales rep name was Clay.

-Mike

Michael Hocks
Remedy Administrator
651.366.4091
mike.ho...@state.mn.us


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, October 05, 2011 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Share point integration with bmc remedy?

**


I think it was Meritide.
http://www.meritide.com/

http://www.RemedyAnywhere.com/



-John




On Oct 5, 2011, at 10:02 AM, Arner, Todd wrote:

**
I think it was Rapid Technologies

Todd

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell
Sent: Wednesday, October 05, 2011 9:18 AM
To: arslist@ARSLIST.ORG
Subject: Share point integration with bmc remedy?

**
At rug 2011 there was a vendor booth that showed how they do share point 
integration,  who was the vendor?
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Re: Remedy's URL

[Hocks, Mike (DOT)]

Thanks everyone for the responses, with your assistance I was able to put in a 
redirect via IIS in the C:\inetpub\wwwrootvia an index.html page and it works 
like a charm!! Thanks again for all your responses I am very thankful for the 
support!

Have a good weekend everyone!
-Mike   

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Luttmann, Michael W Mr CTR DISA CD553
Sent: Friday, October 07, 2011 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy's URL

Mike, 

The  part of "http:///arsys" is determined by your DNS 
entries and controlled locally.  (NOTE: I wouldn't use "remedy" as the DNS 
name, as it is too generic and may already be in commercial use.  Come up with 
something a little more specific to your organization and add that to your DNS 
table to point to your mid-tier server.)  

The "/arsys" part is redirected by ISAPI Redirector in the arsys.xml file, 
which is located in your Tomcat installation folder, \conf\Catalina\localhost.

I think that's what you're looking for...?


Mike Luttmann
DISA Remedy Engineer
303-224-1645


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Friday, October 07, 2011 9:36
To: arslist@ARSLIST.ORG
Subject: Re: Remedy's URL

okay so I made that change and it threw an error page not found, do I also need 
to modify the default web path to reflect these changes in the ar server 
settings in order for the page to resolve?

Thanks a lot for your help on this!
-Mike

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Re: Stack Installer with Remote DB

[Hocks, Mike (DOT)]

I have a stack install of 7.6.04 witha remote sql db and it works great

- Original Message -
From: Grooms, Frederick W [mailto:frederick.w.gro...@xo.com]
Sent: Wednesday, October 26, 2011 10:57 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Stack Installer with Remote DB

The Stack installer should ask (just like the ARS Server installer) if the db 
is Remote.  I believe that is the configuration most people on the list use 
(for Prod servers at least).

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Herring
Sent: Wednesday, October 26, 2011 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Stack Installer with Remote DB

** 
Anybody know if you can use the stack installer for 7.6.04 SP1 with a DB on a 
separate server ?

Thanks
Mark

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Re: Load Balancer & Mid Tiers

[Hocks, Mike (DOT)]

Awesome, thanks a lot for the reply!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America 
Account)
Sent: Wednesday, May 16, 2012 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

We have multiple Load Balancers pointing to multiple Mid-Tiers and the multiple 
Mid-Tiers are all point to a single AR Server.

Christopher Pruitt
Business Consulting III
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


Confidentiality Notice: This message and any files transmitted with it are 
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and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Wednesday, May 16, 2012 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

You can have multiple point to one. 

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Wednesday, May 16, 2012 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Load Balancer & Mid Tiers

A question regarding a Load balancer and multiple Mid Tiers  Can I have 
multiple mid tiers point to 1 AR Server or do I need to have an AR Server for 
each Mid Tier? 

We are running the 7.6.04 from the Pre Config Stack Installer  on a Windows 
2008 Server with a SQL backend

Thank you!
-Mike

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Re: Load Balancer & Mid Tiers

[Hocks, Mike (DOT)]

Interesting, we need to build out our environment for 500 concurrent 
connections, do you think we should plan for more AR Servers to accommodate 500 
concurrent connection?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, May 16, 2012 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

You can, but then you still have a potential single point of failure (or 
bottleneck).

- Original Message -
From: "Andrew C Goodall" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 16, 2012 3:11:15 PM
Subject: Re: Load Balancer & Mid Tiers

You can have multiple point to one. 

Regards,
 
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Wednesday, May 16, 2012 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Load Balancer & Mid Tiers

A question regarding a Load balancer and multiple Mid Tiers  Can I have 
multiple mid tiers point to 1 AR Server or do I need to have an AR Server for 
each Mid Tier? 

We are running the 7.6.04 from the Pre Config Stack Installer  on a Windows 
2008 Server with a SQL backend

Thank you!
-Mike

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Re: Load Balancer & Mid Tiers

[Hocks, Mike (DOT)]

Brian, thanks a lot for the info...so it sounds like the rule of estimating 150 
concurrent connections per mid-tier is way off base...we are running a quad 
core xeon proc with 24GB of RAM w/ Windows 2008 64BIT ... sounds like we are in 
good shape our environment?  We do have Mid-Tier and the AR System all on the 
same box (pre-config stack install)

Thanks again,
-Mike

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Wednesday, May 16, 2012 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

I would say that 500 concurrent users isn't to much for some servers to handle. 
 It all depends on your hardware and your code.  If you are using out of the 
box, what are those 500 users going to be doing?  If it is custom code, how 
cleanly is it written.  Performance testing and improvement is a job all on 
it's own.  But I have had systems that have dealt with that level of load 
without a problem.  The biggest issue is the single point of failure mentioned.


Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com


On Wed, May 16, 2012 at 1:28 PM, Hocks, Mike (DOT)  
wrote:
> Interesting, we need to build out our environment for 500 concurrent 
> connections, do you think we should plan for more AR Servers to accommodate 
> 500 concurrent connection?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Wednesday, May 16, 2012 2:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Load Balancer & Mid Tiers
>
> You can, but then you still have a potential single point of failure (or 
> bottleneck).
>
> - Original Message -
> From: "Andrew C Goodall" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, May 16, 2012 3:11:15 PM
> Subject: Re: Load Balancer & Mid Tiers
>
> You can have multiple point to one.
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
> Sent: Wednesday, May 16, 2012 2:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Load Balancer & Mid Tiers
>
> A question regarding a Load balancer and multiple Mid Tiers  Can I have 
> multiple mid tiers point to 1 AR Server or do I need to have an AR Server for 
> each Mid Tier?
>
> We are running the 7.6.04 from the Pre Config Stack Installer  on a 
> Windows 2008 Server with a SQL backend
>
> Thank you!
> -Mike
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> The information transmitted is intended only for the person or entity to 
> which it is addressed and may contain confidential and/or privileged 
> material.  If the reader of this message is not the intended recipient, you 
> are hereby notified that your access is unauthorized, and any review, 
> dissemination, distribution or copying of this message including any 
> attachments is strictly prohibited.  If you are not the intended recipient, 
> please contact the sender and delete the material from any computer.
>
>
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Re: Load Balancer & Mid Tiers

[Hocks, Mike (DOT)]

Thanks Patrick

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, May 16, 2012 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

** server group  3 heads with everything loadbalenced
1 oracle db replicated to standby system

what more do you need.
On Wed, May 16, 2012 at 3:28 PM, Hocks, Mike (DOT) 
mailto:mike.ho...@state.mn.us>> wrote:
Interesting, we need to build out our environment for 500 concurrent 
connections, do you think we should plan for more AR Servers to accommodate 500 
concurrent connection?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of pritch
Sent: Wednesday, May 16, 2012 2:22 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Load Balancer & Mid Tiers

You can, but then you still have a potential single point of failure (or 
bottleneck).

- Original Message -
From: "Andrew C Goodall" mailto:ago...@jcp.com>>
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Sent: Wednesday, May 16, 2012 3:11:15 PM
Subject: Re: Load Balancer & Mid Tiers

You can have multiple point to one.

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com<mailto:ago...@jcpenney.com>
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com<http://jcp.com>

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Mike Hocks
Sent: Wednesday, May 16, 2012 2:06 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Load Balancer & Mid Tiers

A question regarding a Load balancer and multiple Mid Tiers  Can I have 
multiple mid tiers point to 1 AR Server or do I need to have an AR Server for 
each Mid Tier?

We are running the 7.6.04 from the Pre Config Stack Installer  on a Windows 
2008 Server with a SQL backend

Thank you!
-Mike

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Re: Load Balancer & Mid Tiers

[Hocks, Mike (DOT)]

Thanks a lot Nathan I appreciate your help.

-Mike

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker
Sent: Wednesday, May 16, 2012 4:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

Mike, per the latest BMC Reference Architecture document, the Midtier can 
handle up to 150 peak concurrent users per CPU and 300 peak concurrent users 
per 2 CPU virtual machine (VM).   The performance ceiling is typically with the 
instance of the webserver supporting the Midtier and the available memory of 
the JVM instance it runs on.  Previous recommendations specified not exceeding 
approx.  400-500 concurrent users (if memory serves correctly) per web server 
instance but I haven't seen the equivalent recommendation documented on the 
latest ARS version.  I've never personally attempted to run multiple webserver 
instances on a single machine to overcome this ceiling and expand the capacity, 
not sure how successful it would be.

Regardless, those recommendations assume a Miditer server separate from AR 
Server so you'll need to take that into consideration when sizing.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Wednesday, May 16, 2012 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

Brian, thanks a lot for the info...so it sounds like the rule of estimating 150 
concurrent connections per mid-tier is way off base...we are running a quad 
core xeon proc with 24GB of RAM w/ Windows 2008 64BIT ... sounds like we are in 
good shape our environment?  We do have Mid-Tier and the AR System all on the 
same box (pre-config stack install)

Thanks again,
-Mike

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk
Sent: Wednesday, May 16, 2012 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer & Mid Tiers

I would say that 500 concurrent users isn't to much for some servers to handle. 
 It all depends on your hardware and your code.  If you are using out of the 
box, what are those 500 users going to be doing?  If it is custom code, how 
cleanly is it written.  Performance testing and improvement is a job all on 
it's own.  But I have had systems that have dealt with that level of load 
without a problem.  The biggest issue is the single point of failure mentioned.


Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com


On Wed, May 16, 2012 at 1:28 PM, Hocks, Mike (DOT)  
wrote:
> Interesting, we need to build out our environment for 500 concurrent 
> connections, do you think we should plan for more AR Servers to accommodate 
> 500 concurrent connection?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Wednesday, May 16, 2012 2:22 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Load Balancer & Mid Tiers
>
> You can, but then you still have a potential single point of failure (or 
> bottleneck).
>
> - Original Message -
> From: "Andrew C Goodall" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, May 16, 2012 3:11:15 PM
> Subject: Re: Load Balancer & Mid Tiers
>
> You can have multiple point to one.
>
> Regards,
>
> Andrew C. Goodall
> Software Engineer
> Development Services
> ago...@jcpenney.com
> jcpenney
> 6501 Legacy Drive
> Plano, TX 75024
> jcp.com
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
> Sent: Wednesday, May 16, 2012 2:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Load Balancer & Mid Tiers
>
> A question regarding a Load balancer and multiple Mid Tiers  Can I have 
> multiple mid tiers point to 1 AR Server or do I need to have an AR Server for 
> each Mid Tier?
>
> We are running the 7.6.04 from the Pre Config Stack Installer  on a 
> Windows 2008 Server with a SQL backend
>
> Thank you!
> -Mike
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> The information transmitted is intended only for the person or entity to 
> which it is addressed and may contain confidential and/or privileged 
> material.  If the reader of this message is not the intended recipient, you 
> are hereby notified that your access is unauthorized, and any review, 
> dissemination, distribution or copying of this message including any 
> attachments is strictly prohibit

Re: Product Catalog

[Hocks, Mike (DOT)]

Are you looking at the correct CI Class ... For example LAN Endpoint?

Sent from my iPhone

On Jun 6, 2012, at 10:34 AM, "Goodall, Andrew C" 
mailto:ago...@jcp.com>> wrote:

**
-Global- is fine, but if the product catalog entry is not displaying – it 
sounds like something corrupted and got orphaned.
Check your new imports against ones you know to work to compare for differences.

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of KathyMorris
Sent: Tuesday, June 05, 2012 5:29 PM
To: arslist@arslist.org
Subject: Re: Product Catalog

**
Yes when I view the Product Company Relationship – I do see the service support 
module selected as “Asset Management” however the product catalog entry is not 
displaying.
The “Company” is set to “Global.”


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Tuesday, June 05, 2012 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog

**
Are they selected for the Configuration/Asset Management module in the product 
company relationship form?
If not...

In windows user client Go to:

-   Application Administration Console (standard config)

-   View Products

-   Search products recently submitted and review them

-   Highlight all applicable rows

-   Actions / Modify All

-   Select “Configuration/Asset Management” under application modules and 
save.

Regards,

Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com

From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of 
KathyMorris
Sent: Tuesday, June 05, 2012 4:40 PM
To: arslist@arslist.org
Subject: Product Catalog

**
Hi,

I installed the product catalog April Update, and I can see the data in the 
product catalog console, however the data is not showing in the applications 
(i.e. Asset Management).
For example, when I select “Manufacturer” – I see all the manufacturers now.
Is there something that I am supposed to do to get the data to display in the 
Asset Management Console?
For example, when I select:
Tier 1 = Network
Tier 2 = Router
Tier 3 = Access Router

Then I go to select the “Product Name” and no value displays.






_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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the intended recipient, please contact the sender and delete the material from 
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Re: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3)

[Hocks, Mike (DOT)]

Are there extra costs to attend these sessions? Or is this part of the normal 
agenda for the WWRUG12?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista
Sent: Sunday, July 15, 2012 3:27 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3)

**
So for those of you who are waiting to show your boss what the value of the 
conference is for you to attend, here are some of the Educational sessions that 
are being presented:
Topic Details
Topic:

How to Manage Business Analytics from an Administrator's Perspective

Abstract:

This session is designed to train the attendees on:
- Working with the Central Management Console

Synopsis:

The Central Management Console (CMC) is the administration tools that allow an 
administrator to manage and configure Business Objects Enterprise, and it shows 
how to make some common changes to the system's default security settings.

Any user with valid credentials to Business Objects Enterprise can log on to 
the CMC and set his or her preferences. However, users who are not members of 
the Administrators group cannot perform any of the available management tasks 
unless they have been granted rights to do so.

This session provides a general description of system administration as it 
relates to Business Objects Enterprise. In addition, a review of the 
administration tools that allow you to manage and configure Business Objects 
Enterprise and it shows how to make some common changes to the system's default 
security settings.


Topic:

Business Analytics User Management - Working with Web Intelligence Reporting

Abstract:

This session is designed to train the attendees on:
- Working with the ITSM Universe Reports
- Running Business Analytic Reports
- Customizing ITSM Universe Reports
- Creating Custom ITSM Reports

Synopsis:

Collecting information within ITSM applications can only be enhanced by having 
a means to export the data into a report so Business Managers can make better 
business decisions on how the operations of their organization should operate 
or what appropriate directions they should take against specific 
requests/actions submitted.

Business Analytics for BSM is a reporting tool that customers have that help to 
enhance the capability of generating these types of reports. Business Analytics 
allows a user to pull data from the ITSM, SRM and CMDB forms as well as any 
other applications (with customization to the ITSM Universe). This session will 
show users how to run, modify and create ITSM reports through the ITSM Universe 
within Business Analytics.


Topic:

CMDB Integration Methods - AIE and AI Processing

Abstract:

This session is designed to train the attendees on:
- The different CMDB import methods available
- Working with Atrium Integration Engine (AIE)
- Working with Atrium Integrator (AI)

Synopsis:

An organization's Configuration Items (CIs) are generally stored in various 
systems and are to be incorporated into the CMDB. These CIs can be discovered 
by discovery software, exported into comma separated value files, hard-copied 
files, word documents and other avenues. It is up to the CMDB Manager and AR 
System Developers to figure out what is the best means to import the data from 
the external resource into CMDB.

This session will cover the different integration methods that one can 
consider; with the primary focus being on the Atrium Integration Engine and 
Atrium Integrator.


Topic:

Reconciliation Engine - Working With the Different Activities

Abstract:

This session is designed to train the attendees on:
- How to utilize the Reconciliation Engine Console
- Working with the common Identify and Merge Activities
- Working with the other Activities

Synopsis:

Reconciliation Engine (RE) processing within the CMDB Application allows users 
to reconcile configuration items that are discovered or entered into the CMDB 
under multiple Dataset IDs (or Data Resources). The more common activities 
associated with utilizing RE is the activities if Identify and Merge. You must 
identify the data that matches up the multiple data source records and then 
merge the information into a single record based on a weight factor.

This session will cover the step by step requirements needed to set up the 
different activities involved or made available within the RE processes.


Topic:

Working with the AR System Report Console

Abstract:

This session is designed to train the attendees on:
- The differences between AR System and Web Reporting
- Building a Web Report
- Customizing a Web Report

Synopsis:

In AR System version 7.6.3 and later versions, the report console has changed 
considerably from the static AR System type reports that were generally built 
through the BMC Remedy Client tool and through the Mid-Tier. With the 
incorporation of Web Reporting, users can add in charts and export out the data 
into other third party options eas

Re: Custom status in Incident Mgmt

[Hocks, Mike (DOT)]

I agree with Joe, plus how will adding "Transferred" impact SLM's KPIs and 
Service Targets?  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Thursday, July 19, 2012 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom status in Incident Mgmt

Joe,

I hate to ask the obvious question but what does the "Transferred" status 
signify? If you have transferred this incident to an external vendor or another 
ticketing system isn't that a change in the assignment? The vendor tab has a 
place to reference external tracking numbers too.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Jul 19, 2012, at 8:03 AM, Joe  wrote:

> We are looking to add a custom status in Incident Management.  
> Currently Statuses:
> New
> Assigned
> In Progress
> Pending
> Resolved
> Closed
> Cancelled
> 
> Would like to add another status called "transfered".
> 
> 
> New
> Assigned
> In Progress
> Pending
> Resolved
> Transfered
> Closed
> Cancelled
> 
> What impact would this have?
> 
> Multi-tendency (can we do it for just one company?)
> 
> Windows, SQL Server05, ITSM 7.0.03
> 
> Thank you
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> 

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Re: Custom status in Incident Mgmt

[Hocks, Mike (DOT)]

I meant I agree with Doug...sorry for the confusion.

-Original Message-
From: Hocks, Mike (DOT) 
Sent: Thursday, July 19, 2012 11:44 AM
To: arslist@ARSLIST.ORG
Subject: RE: Custom status in Incident Mgmt

I agree with Joe, plus how will adding "Transferred" impact SLM's KPIs and 
Service Targets?  

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair
Sent: Thursday, July 19, 2012 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom status in Incident Mgmt

Joe,

I hate to ask the obvious question but what does the "Transferred" status 
signify? If you have transferred this incident to an external vendor or another 
ticketing system isn't that a change in the assignment? The vendor tab has a 
place to reference external tracking numbers too.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Jul 19, 2012, at 8:03 AM, Joe  wrote:

> We are looking to add a custom status in Incident Management.  
> Currently Statuses:
> New
> Assigned
> In Progress
> Pending
> Resolved
> Closed
> Cancelled
> 
> Would like to add another status called "transfered".
> 
> 
> New
> Assigned
> In Progress
> Pending
> Resolved
> Transfered
> Closed
> Cancelled
> 
> What impact would this have?
> 
> Multi-tendency (can we do it for just one company?)
> 
> Windows, SQL Server05, ITSM 7.0.03
> 
> Thank you
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> 

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Re: Self Service User Licenses

[Hocks, Mike (DOT)]

Awesome...so my self service users will never see any "not enough license" 
error messages... Thanks for the quick reply.

Michael Hocks
(651) 366-4091
mike.ho...@state.mn.us

Sent from my iPhone


On Oct 1, 2012, at 5:21 PM, "Easter, David"  wrote:

> Self-service licenses are "paper" licenses that represent entitlement - 
> there's no place that you have to enter them.
> 
> -David J. Easter
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
> Sent: Monday, October 01, 2012 3:14 PM
> To: arslist@ARSLIST.ORG
> Subject: Self Service User Licenses
> 
> My environment is 7.6.04 in windows w/ sql backend
> 
> Where do I adjust the number of concurrent self-service user licenses?  I 
> have purchased additional self-service license packs and I want to update my 
> system so we can allow for the additional users (non-support staff) to login 
> in to self-service and leverage SRM.
> 
> Thanks,
> -Mike
> 
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