Re: [EXTERNAL] Re: Old Remedy 6.3 data

[Ian.Trimnell]

Hi Claire,

Same here.  We had our Remedy system (7.5) on a Windows 2003 server which had 
to go.  The last supported part of AR System – a custom IT Ordering System – 
was moved to a SCSM-based setup earlier this year so I was forced to shut it 
all down.  (We had been running since 1998 on Windows, moving to new servers as 
required, and had stopped paying for maintenance renewal for about 5 years or 
more so we couldn’t move to a newer version of AR System.)  The SQL Server was 
also 2003 so was removed as well.  I still receive requests for records of the 
old systems, all custom built in house, and I have migrated a number of 
sections onto a MySQL server I control. The worst bit comes in building a 
suitable interface – nothing seems to beat the AR System way of doing things!

There was nothing I could find which would fit the job, apart from converting 
the database (had both ARX files and an SQL dump) and building any necessary 
front-ends.  The only one I’ve had to do fully was a user management system – 
keeping track of any email addresses and user-ids allocated to staff.  
Everything else is handled by database queries (phpMyAdmin helps as a GUI to 
MySQL but sometimes using the mysql command line is eminently suitable!

Sorry, not a lot of help, but good luck in finding something which suits your 
particular situation.

Ian
--
Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741   web: http://www.open.ac.uk

From: ARSList  on behalf of "Sanford, Claire" 

Reply to: ARSList 
Date: Thursday, 15 August 2019 at 20:23
To: ARSList 
Subject: RE: [EXTERNAL] Re: Old Remedy 6.3 data

Yes, we moved to another solution.  I enjoy learning the new stuff, but I miss 
the comfort of what I knew like the back of my hand.

We have people come back for change records etc for legal things periodically 
and have to keep it.

Thank you!
Claire

From: ARSList  On Behalf Of LJ LongWing
Sent: Thursday, August 15, 2019 2:04 PM
To: ARSList 
Subject: [EXTERNAL] Re: Old Remedy 6.3 data

Carina,
If I'm not mistaken, they aren't using Remedy anymore (moved to another 
solution)so Remedy for them is just in mothballs wanting/needing as little 
time/effort as possible.

On Thu, Aug 15, 2019 at 12:54 PM Burns, Carina 
mailto:carina.bu...@risd.org>> wrote:
If it’s a custom app, why not import the defs with Designer Studio then DDM the 
records off the old ARSystem with migrator?   Just be sure your database/system 
can handle that volume of data.

I did that for our legacy custom help desk app (built on 4.3 and upgraded thru 
8.1) and it’s all living happily alongside my ITSM/ServiceDesk/Smartit/DWP apps 
 on my 19.02 box.  I just did a basic “main menu” with “open form” active link 
buttons to select the old app forms.  I also created a filter restricting 
record modifies/submits.

If it’s an old ITSM records, could you maybe still migrate/DDM the data and put 
them into archive?  I don’t know If they’d be viewable with whatever level of 
ITSM you’re currently running.

From: ARSList mailto:arslist-boun...@arslist.org>> 
On Behalf Of LJ LongWing
Sent: Thursday, August 15, 2019 1:36 PM
To: ARSList mailto:arslist@arslist.org>>
Subject: Re: Old Remedy 6.3 data

Your option I think is to simply stop using Remedy at that point and just 
access the data at the DB levelif you want to use the Remedy Application, 
you need the Remedy application though.

On Thu, Aug 15, 2019 at 12:12 PM Sanford, Claire 
mailto:claire.sanf...@memorialhermann.org>> 
wrote:
Hey Old Friends!

We have an old Remedy server that is strictly an archive.  We have people ask 
for ticket info a few times a year or so.  We have been told that we have to 
upgrade the server.   Since the old server is 32bit and the new one is 64bit, 
they are telling me I have to reinstall the apps that are on the server.

Does anyone have a front end for an old Remedy system that does not entail 
reinstalling the apps?

[cid:image001.jpg@01D553BB.B9085B20]


Claire Sanford
ISD ITCC Technical Engineering
Lead Application Analyst

Memorial Hermann, Memorial City
Medical Plaza North
920 Frostwood
Houston, TX 77024
P 713.338.6035
claire.sanf...@memorialhermann.org

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Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, MOVED

[Ian.Trimnell]

Well, I think it is a case of “So long, and thanks for all the fish”.  I just 
attempted to join the group in Communities and got the following message:

The area of BMC Communities is visible to registered logged in users. If you 
are logged in when you receive this message then you might not have sufficient 
access privileges to view requested page.

I don’t know whether this is linked to the fact that we are no longer customers 
of BMC – we moved to MS System Centre Service Manager a couple of years ago, 
but still use AR System in a non-maintained mode for some mission critical 
functions (don’t ask!).  Perhaps my BMC account is in a confused state.  I am 
lurking here as I am still responsible for the current implementation (having 
built it from scratch over the past 17 years) and you never know when problems 
might arise.

Despite having moved to SCSM there are number of people who still pine for our 
Remedy solution, but I think that management have burnt their bridges and have 
taken the MS dollar.  The main complaints of SCSM are that it is slow, not 
really a ticketing solution like Remedy can be and it can’t handle child forms 
(the main reason why the system I maintain hasn’t migrated).

So, if I can’t get into the Communities group for ARSlist then I will say 
goodbye, and thanks for all the help I have received for all of you over the 
past years.  I have always enjoyed working with AR System, mainly because you 
can get to do anything you want (within reason!).

Cheers!

Ian

Ian Trimnell, Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: 01908 653741   web: http://www.open.ac.uk/

From: "Action Request System discussion list(ARSList)"  on 
behalf of Misi Mladoniczky 
Reply-To: "arslist@ARSLIST.ORG" 
Date: Tuesday, 27 September 2016 at 15:03
To: "arslist@ARSLIST.ORG" 
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**
Hi Axton,

Long time since I saw you. Both online and face2face. Are you still doing 
Remedy stuff?

But hopefully the list will continue to live on BMC communitites!

So please join the secret arslist group with currently 193 members:
https://communities.bmc.com/groups/arslist

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se


September 27, 2016 6:19 AM, "Axton" 
> wrote:
**
This list will be missed. I want to say thanks to everyone who made it what it 
is.
Axton Grams
On Fri, Sep 23, 2016 at 11:37 AM, Joe D'Souza 
> wrote:
**

That was “more or less” my understanding too – thank goodness a new account 
need not be created every time you are working on a different or a newer 
support contract..

Joe



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Wednesday, September 21, 2016 5:47 PM

To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

**

Communities auto associates your communities account with the SSO that is used 
at the rest of BMC, which includes your BMC Support account (if you have 
one)...if you don't have one, then it just creates an accountthere is no 
need to have it tied to anything support related. If you decide to have it 
associated with your support account (through your work email), then, when you 
change jobs, it's necessary to have the communities account associated with a 
new 'customer' account...but, if your communities profile is associated with a 
personal address instead of work address, there is no need for all of that 
effort.

On Wed, Sep 21, 2016 at 3:23 PM, Joe D'Souza 
> wrote:

**

To the best of my knowledge a developer account is not tied to a support 
contract so it remains active even as you switch customers so from one contract 
to another – correct?

Joe



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, 
John J
Sent: Monday, September 19, 2016 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: Off Topic - Before the List is Gone! NOTE: Not Gone, 
MOVED

Dan,

I just want to add my thanks.

I’ve been developing Remedy AR System schemas and workflow since 1994 and the 
ARSList has always been my security blanket.

There was 

Remedy on Demand

[Ian.Trimnell]

Dear Listers,

After almost 15 years of service our custom built AR System applications are 
bing replaced by Remedy on Demand.  Up until recently I have not been allowed 
to be involved as they were hoping it would all run out of the box.  However, 
they now need some work doing to get the RoD system to talk to our other 
systems (Sophos anti-virus emails from PCs and interaction with our third-party 
maintainers, to name but two).

Now; for the last week we having been talking to BMC to work out how I should 
get Developer Studio access to our development RoD system.  I have been given 
VPN access to what I believe is the relevant BMC network. I have even been told 
to obtain a copy of the Cisco VPN client (which I think is now no longer easily 
downloadable from Cisco) from the University of Ghent in Belgium (which didn't 
really sound right - doesn't BMC have proper routes for distributing software). 
I also been told the server address and port number, which I presume is so that 
Dev Studio can access the server.  The trouble is that with all this in place I 
can't get Dev Studio to talk to our RoD server.

What I'm wondering is whether any one on this list has attempted this sort of 
thing before.  If so how did you gain access?  BMC RoD support doesn't seem to 
be able to come up with an answer - at least not yet.

Thanks in advance,

Ian

Ian Trimnell,
Systems Programmer, Information Technology
The Open University, Milton Keynes, UK
Phone: +44 (0)1908 6 53741tel:01908%206%2053741   web: http://www.open.ac.uk/

-- 
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England  Wales and a charity registered in Scotland (SC 038302).


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