Re: Unable to login into Mid-Tier config page
This issue comes session is expired. So try below KB article. https://kb.bmc.com/infocenter/index?page=content&id=KA377228&actp=search&viewlocale=en_US&searchid=1368038699602 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of AR System Sent: 08 March 2016 23:15 To: arslist@ARSLIST.ORG Subject: Re: Unable to login into Mid-Tier config page ** Yes , I have tried with default password "arsystem" , also tried encrypted password with modifying config.properties file. Thanks, Rudra K On Tue, Mar 8, 2016 at 8:56 PM, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: ** have you tried the default password? In case it got reset with the war deploy? On Tue, Mar 8, 2016 at 1:21 AM, AR System mailto:arsyst...@gmail.com>> wrote: ** Hi All, We are unable to access the AR System Config page after deploying the Midtier via a war file on Websphere. Issue Details: We took a snapshot of AIX 6.1 environment wherein midtier 8.1.02 was installed with IBM Websphere Once the snapshot was complete we deployed 8.1 midtier war file for IBM Websphere following steps from BMC docs Now when we login to Remedy Midtier configuration page, after entering Password, it is redirected to config_auth_failed.jsp page every time. 1. Go to http://:/shared/config/config.jsp and enter password (correct /or wrong) 2. Getting below Config_auth failed page I tried solutions from below KB's, but no luck https://kb.bmc.com/infocenter/index?page=content&id=KA406032&actp=search&viewlocale=en_US&searchid=1456722210291 https://kb.bmc.com/infocenter/index?page=content&id=KA362261&actp=search&viewlocale=en_US&searchid=1456722210291 Environment Details : OS : AIX 6.1 Web Server : Websphere 8.5 Thanks and Regards, Rudra K _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Weird behavior with new 9.x Hotfix
Warren This problem is occurring because some un escape character exist in your report parameters. You have some un escape char value in report parameters. Provide us the report parameters for the problematic report. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: 18 February 2016 00:05 To: arslist@ARSLIST.ORG Subject: Re: Weird behavior with new 9.x Hotfix ** Yep... My thoughts also. I just got off the phone with BMC and they do have 1 other customer on an 8.x mid tier experiencing a similar issue (Company name this time is the trigger...also starts with "U".). On Wed, Feb 17, 2016 at 12:27 PM, LJ LongWing mailto:lj.longw...@gmail.com>> wrote: ** LOLWarren, I'm sorry...but this obviously has something to do with the Mid-Tier trying to 'escape' a group name starting with U thinking that it's a unicode 'code' (http://unicode-table.com/en/)...no clue why that's happening of course, but BMC will be the only ones able to fix this particular problem. On Wed, Feb 17, 2016 at 10:14 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: ** Oh, and this behavior happens regardless of the report type...could be Web or AR System (we don't use the Crystal reports). On Wed, Feb 17, 2016 at 12:12 PM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com>> wrote: We recently installed a hotfix on the midtier to resolve a number of issues. In the process though, it seems to have created havoc with some of our reporting. Specifics first! ARS 9.0.01/ITSM 9.0.01 Mid tier hotfix 9.0.01 201512181241 Windows 2008 r2 servers (3 app servers and 3 mid tier) Apache Tomcat 7.0.62 Java V 8u66 We have a group called "UFMS". They have a report that is designed to bring back open tickets for that group. When you run the report from the report console where assigned group is "UFMS", we receive the following error: HTTP Status 500 - Unable to parse unicode value: fms\ type Exception report message Unable to parse unicode value: fms\ description The server encountered an internal error that prevented it from fulfilling this request. exception org.apache.commons.lang.exception.NestableRuntimeException: Unable to parse unicode value: fms\ org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:337) org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49) root cause java.lang.NumberFormatException: For input string: "fms\" java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) java.lang.Integer.parseInt(Integer.java:580) org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:331) org.apache.commons.lang.StringEscapeUtils.unescapeJava(StringEscapeUtils.java:287) com.remedy.arsys.support.Validator.URLParamHasXSSTag(Validator.java:219) com.remedy.arsys.stubs.AuthenticationHelperServlet.setupEnv(AuthenticationHelperServlet.java:143) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:78) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpServlet.java:731) org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) com.remedy.arsys.stubs.ReportServlet.doRequest(ReportServlet.java:80) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98) com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62) javax.servlet.http.HttpServlet.service(HttpServlet.java:650) javax.servlet.http.HttpServlet.service(HttpSer
Re: Problems with Mid_Tier config tool
Which java version are you using?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: 24 February 2015 21:18
To: arslist@ARSLIST.ORG
Subject: Problems with Mid_Tier config tool
**
Hi guys
when opening the mid-tier config page everything works fine except when i click
on the Cache settings, I get this: I also get this when trying to open the
login page.
any help gratefully received with thanks.
This is a new install of ARS 8.1 on SQL Server. I can access the system fine
from a WUT.
HTTP Status 500
type Exception report
message
description The server encountered an internal error () that prevented it from
fulfilling this request.
exception
org.apache.jasper.JasperException: Unable to compile class for JSP:
An error occurred at line: 1 in the generated java file
The type java.util.regex.Pattern cannot be resolved. It is indirectly
referenced from required .class files
An error occurred at line: 19 in the generated java file
The import java.util.regex.Pattern cannot be resolved
An error occurred at line: 78 in the jsp file: /shared/login_common.jsp
Pattern cannot be resolved
75:else
76:requrl = Validator.StripOffScriptTag(requrl);
77:if(requrl!=null)
78:
requrl=Validator.URLParamsEscape(requrl.replaceAll(Pattern.quote("\""), "%22"));
79:if (requrl != null && (requrl.length()>0) && requrl.charAt(0) == '/') {
80:int appidx = requrl.indexOf("/apps/");
81:if (appidx != -1) {
Stacktrace:
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:92)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:330)
org.apache.jasper.compiler.JDTCompiler.generateClass(JDTCompiler.java:439)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:334)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:312)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:299)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:586)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:317)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.remedy.arsys.support.UTF8EncodingFilter.doFilter(Unknown Source)
note The full stack trace of the root cause is available in the Apache
Tomcat/6.0.20 logs.
Apache Tomcat/6.0.20
Shafqat Ayaz
From: Ravindrakumar Rodge mailto:raviru...@gmail.com>>
To: arslist@ARSLIST.ORG
Sent: Sunday, February 22, 2015 2:10 PM
Subject: Re: Reports cutting off at 2000 records
**
Adding to above also check if in preferences user is set to retrieve those many
records only due to which you are getting 2000 records.
-Ravindrakumar
On 22-Feb-2015 7:37 PM, "Ravindrakumar Rodge"
mailto:raviru...@gmail.com>> wrote:
There's a parameter in ar. cfg which sets the server cache size.
Server-side-chunk-size:
It must be set to 2000.
Also check if the server is licensed or its being used in evaluation mode.
Evaluation mode only retrieve 2000 records from any form.
- Ravindrakumar
On 20-Feb-2015 10:13 PM, "Terri Lockwood"
mailto:teresa.lockw...@sungard.com>> wrote:
**
I’ve got a dilemma that I’m hoping you experts can help me with. Have a
development system with version 8.1.01. I’m trying to pull company records and
have tried both from AR User and from MidTier. I can pull 2412 records from
both but when I make a report on the web it is only showing 2000 records.
(Report from User tool reports on all 5000) I went into the System Admin
console and found that under the Configuration tab the “Max Entries Returned By
GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared
both browser and server cache but it will still only return 2000 records using
the web. I then restarted both the app and midtier server. Sill the same.
Where am I missing another setting? Thanks in advance for your help!
~~~
Terri
ARS 8.1.01
ITSM 8.1.01
Midtier 8.1.01
Windows 2008 R2
MS SQL 2008 R2 SP2
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
___
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