ARERR (91) RPC call failed: RPC: Can't encode arguments
Hi All, I just wanted to ask what causing ARERR (91) RPC call failed. I have one user who's been experiencing this error when trying to save a form. When I tried using his machine, login to Remedy User and tried to save a ticket, I did not experienced the error. When he's turn to try it again, the same error occured. I have verified that the server can be pinged from his machine and the network connection is normal. The Remedy User tool installed is of the same version with the server. I have also clear the machine's remedy cache but to no avail. What are the other things I should be checking? Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Attachment pools
Hi All, Good day! For Copy to New, is there a way to also copy all attachments from attachment pools of the "source" record to the new record? Thanks. Regards, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
"Session is invalid or has timed out" error message prompts 20 times (AR System Mid-tier)
Hi All, Good day! The session timeout of our mid-tier (ver 7.1.00) is configured for 90 minutes. However, when it times out, the following error message prompts 20 times (one appears after clicking ok on the previous error message - and this happen 20 times): "Session is invalid or has timed out. Please reload page to log in again (ARERR 9201)" How can we limit the error message to only prompts once? Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Performance Issue of Admin Tool 7.1 since installing BMC Atrium and Asset Management.
Hello, Right after installing the Atrium and Asset Management applications we've noticed a considerable reduction in performance when making changes via the Admin Tool. It is especially evident when adding or changing workflow objects, moreso than a form change. Making changes via a definition file import is also slower but not as bad as saving single Active Link or Filter changes. Installing the two applications obviously added a lot of new form and workflow objects. Is that the root cause? Is there anything we can do to make it faster? We set it to Development Cache Mode, which helped a little but it's still much slower than it was. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
How can my HTML program call Remedy Web Services
Hi! I'm a newbie when it comes to Remedy Web Services. I'm just currently learning the whole logic of Web Services. With this, I would just like to seek your help with my current task. I have a very simple HTML program wherein a user will just supply the necessary values on the indicated fields and then, just click on Submit button. My question is: How can I call the Remedy Web Service that I've created via the Submit button of my HTML program? Thank you very much. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Date/time format in MS SQL Server reports is not in a readable format (Epoch date).
Hi everyone, This issue is specifically for the Diary fields. When diary fields are displayed in MS SQL Server reports, is there a way that we can identify the date/time from the rest of the data and format it as Date/ Time format? Example Problem Log report: - Problem Log 1209364923 ramirec2 Ticket submitted with the following initial values: problem description = Testing for Status Bar in TT form problem area = ADM Outsourcing-Remedy-Application priority = Other assignee = Chidmark Ramirez notify by = Contact Profile support level = 2 business critical = No ETF/UOM = 0 1209364923 telalert TelAlert: AlertID=9770, Recipient/PIN=ramirec2, Alert Status = Accepted 1209365370 ramirec2 Testing only. System Note: Status was changed to Closed --- Note: We have no problem converting date/time fields into date/time format - ONLY for date/time in Diary fields. Thanks in advance for your help. Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Exported data from AP Trouble Ticket form cannot be imported back to the same form (using Import Tool) - returning "Invalid AR Export format file" error
Hi All, Have anyone experienced exporting records from a form but the exported arx file cannot be imported back to the same form? I found out that the arx file contains a number of "?" characters scattered within the data and I'm not sure what causing these characters to be included in the exported data. This only happen to one particular form, exporting and importing data from other forms work ok. Thanks, Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
