Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service?
Hi Abhi, It is possible but you need to push the incident status along with worklog update in HPD:WorkLog. So as soon as activelink push worklog entry to HPD:Worklog, You just need to pass Status in a custom field. After that you can map it in WebService SetField action in filter. Regards, Jayesh Sent from my Windows 10 phone From: Abhi$hek Sent: 18 July 2017 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: How to send the Incident Work log, Status ...etc updates to thirdpart via web service? ** Can we achieve it with the help of single filter only so as to accommodate both status as well as worklog update towards third party. On 18-Jul-2017 8:06 AM, "Suresh Loganathan" wrote: ** Hello Abishek, Can you please create a 2 filter based on the 3rd party wsdl. One filter related to HPD:HELP DESK and another one for HPD:WORK LOG. Regards, Suresh L On 17 Jul 2017 6:24 p.m., "Abhishek Anand" wrote: Hi Experts, Please could you assist in designing the flow for below scenario in Remedy 8.1.02:- How to send the Incident Work log, Status ...etc updates to third part via web service? Early response will be highly appreciated. Cheers, AA. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Filter Notify Action Dropping Fields
Hi, Did you check if your custom AL looked up and set those two field before it notifies? Regards, Jayesh Sent from my Windows 10 phone From: Wallace, Kelvin Sent: 03 February 2017 08:20 PM To: arslist@ARSLIST.ORG Subject: Filter Notify Action Dropping Fields ** We run Remedy as totally customized on Solaris and Oracle. For about the last 10 years, there is a filter associated with our Help Desk form that performs a notify to our maintenance contract vendor, via email, to repair our faulty equipment. In the text of the Notify action, I basically have 3 fields: 1) $Requester Data$ – which is a concatenation of Name, Phone, Address, City, Zip, etc. of the requester, 2) $Equipment Data$ - which is a concatenation of Asset Tag, Serial Number, Description, Model, Purchase Date, etc. and 3) the Short Description of the problem. The $Requester Data$ and $Equipment Data$ fields are populated by an AL when the lookup occurs for the requester and for the equipment. Last month, we upgraded from 7.6.4 to 8.1.2. Even though $Requester Data$ and $Equipment Data$ are listed in the text of the notify, they show up blank in the email. What the notify used to look like (and what it should be now): John Smith 407-555-8776 South Orange Blossom Trail Orlando District Office & Work Center Orlando -- 32809-7999 Asset Tag = 00096944 Serial = 1F4J3XX PC Dell Notebook Quad Core 2.5 GHz Model Number = HD7RD Model Description = Latitude E6430 Purchase Date = 5/7/2013 Maint Code = C Problem Description: Dell Latitude E6430 00096944, bad Video Card, Dell Diagnostics reports Error2000-0332, Validation: 75863 What it looks like now: Problem Description: Dell Latitude E6430 00096944, bad Video Card, Dell Diagnostics reports Error2000-0332, Validation: 75863 In subsequent testing, I can create the same information if I list the fields individually – with the exception of the Purchase Date. This field comes from another field of the type Timestamp, where I have set the field as DATE($Purchase Date) to strip off the time of day. It seems that concatenating or running a Function to create a value in a field causes the Notify to ignore that field when it generates the email message. Can anyone shed some light on this issue? Thanks, Kelvin R. Wallace Data Processing Manager Office of Agriculture Technology Services Florida Department of Agriculture and Consumer Services (850) 245-1067 - Office (850) 245-1075 - Fax kelvin.wall...@freshfromflorida.com The Mayo Building 407 South Calhoun Street Room B-11, Mail Stop M-3 Tallahassee FL 32399-0800 www.FreshFromFlorida.com Please note that Florida has a broad public records law (Chapter 119, Florida Statutes). Most written communications to or from state employees are public records obtainable by the public upon request. E-mails sent to me at this e-mail address may be considered public and will only be withheld from disclosure if deemed confidential pursuant to the laws of the State of Florida. _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Row level access in ITSM
Hi, I have worked on row level access where company A can not see incidents of company B. To do that you have to do customization very carefully so that it doesnt break other functionality which is dependent on that. You can work with two fields , 112 and 60900 which is used for row level access. there are few workflows which sets the company permission group ids into this fields and you can have look at the logs and alter the workflow based on you need. Regards, Jayesh On Thu, Oct 22, 2015 at 1:25 PM, wrote: > ** > > Hi, we have an ARS system built ourselves, where we have implemented Row > Level Access by changing permission for field 1 and using dynamic groups. > > This makes it possible to only allow access for users to entries that they > are allowed to see. > > > > In our ITSM system, all Incidents for example can be accessed by all > users. We have no possibility to use company restrictions. > > > > I wonder if anyone has been able to implement row level access in ITSM as > described? If so, how did you solve it? > > > > Best regards, Lars, Vattenfall Sweden. > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Query about UDM:ExecutionInstance
Hi , Janie is right. You should configure all the servers in a server group in udm:config. from 8.1 sp2 you have an option to select default carte server in udm:config. so that server will be picked up during creation of execution instance On Fri, Jun 26, 2015 at 3:44 AM, Janie Sprenger wrote: > ** > From UDM:Config in conjunction with UDM:Execution > > Push a Create Execution Instance operation to UDM:Execution, that creates > the UDM:Execution Instance record. Picks up the server name from UDM:Config > > > > On Wed, Jun 24, 2015 at 12:56 PM, babajan baig > wrote: > >> ** >> >> Hello Team, >> >> >> >> Can anybody tell from where the Atrium Integrator Engine Server Name will >> gets picked up in UDM:Execution Instance? >> >> >> >> Regards, >> >> -Babajan. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 8.1 and Analytics 7.6.05
we were using Analytics 7.6.06 with 8.1 and it was working fine . On Tue, Dec 16, 2014 at 3:44 PM, Tauf Chowdhury wrote: > ** > It should work for the most part as long as your reports are not built > using any of the classic view derived tables. Just make sure you're > pointing to the base form to be safe. Your CMDB reports will need to be > redone as all attributes are recorded on a separate table. > > > Sent from my iPhone > > On Dec 16, 2014, at 4:05 AM, Marika René wrote: > > ** > > Hi > > > > I wonder if anyone out there has any experience running Analytics 7.6.05 > against Remedy 8.1. I know that it is not supported in the compability > matrix but I wonder if the universe will still be valid although not having > any of the new features of Remedy. > > > > *Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar / * > *सादर* *धन्यवाद* > Marika René > IT Solution Analyst > Box 803, 251 08 HELSINGBORG > Rönnowsgatan 8, 252 25 HELSINGBORG > SWEDEN > Email: marika.r...@ikea.com * > *(* > * Office : +46 - 42 - 26 49 43 <%2B46%20-%2042%20-%2026%2049%2043> **(** > Mobile : +46 - 766 - 19 00 70* > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ARInside 3.1.1 released
I started using it :) I know it will extract all the objects from server but It would be good if you can include in documentation that what all objects it will extract from Server. On Tue, Sep 2, 2014 at 9:19 PM, Luthgers, John wrote: > ** > Like others have already pointed out, the released version should work > on server version 6.3 and we’ve it running on a daily basis for an old 6.3 > system too. If you look at the download section on the arinside.org > website, there is a “supported server version” column next to each > download. So that’s the information you’re looking for. Just keep in mind, > the development and testing focues mainly on 7.6.04 and newer versions. In > case you face any trouble, let me know off list and I’ll try to help. > > To all the others who did respond: Thanks for the kind feedback. Good to > know... :-) > > p.s.: Download of Solaris version is available now. > > -John- > > *From:* Hon Li > *Sent:* Tuesday, September 2, 2014 10:14 AM > *Newsgroups:* gmane.comp.crm.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ARInside 3.1.1 released > > ** > I wonder if this version supports ARS v6.3 ? Otherwise, which is the > version for supporting ARS V6.3. > > Many thanks. > > OmegaLi > > > 2014-09-01 22:13 GMT+08:00 Luthgers, John : > >> ** >> Hello List, >> >> today I’m announcing the release of ARInside 3.1.1. The 3.1.x version >> focuses on redesign of the documentation layout and more dynamic >> functionality. Currently only the schema page is redesigned but everything >> else will follow and will receive further improvements. And it has updated >> support for ARS version 8.1. >> >> You could find the download and the changes of this version at the >> ARInside website (http://arinside.org). >> >> -John- >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Version compatibilty
Hi LJ, But we have many options in Dev studio 8.x like Granular overlays, Overlays in Object properties etc. This options will be available based on ARS version or Dev studio version? If those options are available based on Dev studio version then it might be confusing for them if they are not aware what this properties can do. Even I was using 8.0 Dev studio against 8.1.01 ARS version and I was not able to align the fields properly with older dev studio version so this small small things will not work i guess due to version mismatch. Kindly correct me if I am wrong. Regards, Jayesh On Thu, Aug 28, 2014 at 4:18 PM, LJ LongWing wrote: > ** > yeaI've been using an 8.1 Dev Studio against a 7.6.04 Server for > several months :)you shouldn't have a problem with a patch level > difference :) > > > On Thu, Aug 28, 2014 at 8:10 AM, Brittain, Mark > wrote: > >> ** >> >> Hi All, >> >> >> >> This might be a candidate for the RUG dumbest question award but I will >> ask anyway. >> >> >> >> Just want to double check the safety of using different SP versions. In >> our development environment we have upgraded the AR Server and mid-tier >> from 7.6.04 SP3 to SP5. However it would be a month or so before upgrade >> production to SP5. I have development work to do and production work to do >> before the upgrade and only one workstation for use. I have been told it is >> safe to use the SP5 Developer Studio on the SP3 environment, but want to be >> sure. >> >> >> >> Thanks >> >> Mark >> >> >> >> *Mark Brittain* >> >> Sr. OSD Systems Engineer >> >> ITILv3 Foundation, Continual Service Improvement >> >> *NaviSite, Inc. – A Time Warner Cable Company* >> >> mbritt...@navisite.com >> >> Office: 315.634.9337 >> >> Mobile: 315.882.5360 >> >> [image: Description: navsig] >> >> >> >> -- >> This E-mail and any of its attachments may contain Time Warner Cable >> proprietary information, which is privileged, confidential, or subject to >> copyright belonging to Time Warner Cable. This E-mail is intended solely >> for the use of the individual or entity to which it is addressed. If you >> are not the intended recipient of this E-mail, you are hereby notified that >> any dissemination, distribution, copying, or action taken in relation to >> the contents of and attachments to this E-mail is strictly prohibited and >> may be unlawful. If you have received this E-mail in error, please notify >> the sender immediately and permanently delete the original and any copy of >> this E-mail and any printout. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: WWRUG13: New small room block, one week only!
On Sep 14, 2013 7:16 AM, "Daniel" wrote: > > ** > > Hi everyone, finally managed to negotiate the small room block for a week. > > > > Now they said it was only the new rooms (double doubles, look up Tim Horton’s to figure out what that means to me) at $250.00\night plus tax (still a bargain relative to the 359.00+ of current rate), but I did a test and it came up at $189.00\night. > > > > I recommend grabbing rooms if you expect to go, because this might not last long, and even the $250.00 is only until next Friday, and that will be the end, if they don’t sell out the rooms before then. > > > > Not sure why you want the room? Just take a look at the amazing program we have for you at www.wwrug13.com and that we start at 8:30a.m. and end at 10 at night. > > > > Please Note: I always let people know here first, but the rest of the world is about to know and they are coming to WWRUG! Twenty countries are represented already. Get the news about the future first hand and fresh. Find out why the Remedy ARSystem world is more exciting than ever! See a conference run on mostly (90%) custom Remedy based apps, and applications using the API. > > > > Find out why MyIT should have the theme song “Get over IT!”, as we use it for a non IT purpose! > > > > Or just have a great time with your colleagues learning face to face with folks that deal with what you deal with. > > > > Cheers Dan > > Chairman, WWRUG13 > > This ad has not been approved by any campaign > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Filter - Webservice
U can use filter guide to trigger the filter again using GO TO label and also u can use WAIT action for user interaction..i am not aware if we can run filter after some seconds...beware of using GO TO and make sure it doesnt lead to infinite loop..make sure u use exit to exit filter guide on false action Regards Jayesh On May 2, 2013 5:21 PM, "Govind M" wrote: > ** > > I have been looking into one scenario to reproduce in test env but I just > confused more on this. It is like I have a filter with below syntax, > > ** ** > > Filter name : Filter A > > Filter runif: field1 = abdc AND field2 = No > > Actions : Set field -> field 2 = Yes > >Set field -> Trigger 3rd party webservice.*** > * > > ** ** > > After firing the filter A for first time, field2 was set to the value > “Yes” and triggered the wbs request to a middle ware app for a record. > After few minutes, the same request has been triggered thrice with the > intervals of milliseconds which make me to think, after the value change in > Runif field2, is it possible to trigger the filter again? L From the user > tool wise, there is no track of changes in the record and we don’t have > logs as well. I suspect this can’t be by user action, since it of > milliseconds interval. > > ** ** > > Does any come across in ARS 7.1 patch 8 in solaris box.? Any solutions/ > ideas are much appreciated to reproduce/resolve. > > ** ** > > Regards, > > Govind > > * Please do not print this email unless it is absolutely necessary. * > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Extracting substring from string and putting the value in different field
Have you tried using LEFTC function in set field action???.it will extract substrings and u can set into different field. Regards Jayesh On May 2, 2013 6:05 PM, "sanjay" wrote: > Hello Lister's, > > We have a requirement. Where we have a string which contains incident id's > separated by ",". And my requirement is to extract the individual incident > from the string and put the value to separate field. > > Example of the above requirement > == > > Input > == > TMP_field ="INC000123, INC000456, INC000789, INC05" > > Output > === > Felid1 = INC000123 > Felid2 = INC000456 > Felid3 = INC000789 > Felid4 = INC05 > > and my question is how do I accomplish the above task. Please help me out > to > accomplish the above requirement. > > Many thanks for all your suggestion and help in advance. > > Regards, > Sanjay. > > > > > > > -- > View this message in context: > http://ars-action-request-system.1093659.n2.nabble.com/Extracting-substring-from-string-and-putting-the-value-in-different-field-tp7588518.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Time Out In Email Engine
Hi Sonia, Have you upgraded your Exchange Server or changed the Profile?? Regards, Jayesh On Thu, Apr 18, 2013 at 2:02 PM, SUBSCRIBE arslist Sonia < sonia_m...@yahoo.co.uk> wrote: > Hello All, > > Recently we are observing these errors in the "stderr.log" and email > engine error log form. > > We checked the emaildaemon.properties file for any TimeOut settings. There > were none. > > Is it related to ARSystem or Exchange Server? > > == > Apr 17, 2013 7:30:03 PM com.sun.mail.smtp.SMTPTransport readServerResponse > SEVERE: Exception reading response > javax.mail.MessagingException: Exception reading response; > nested exception is: > java.net.SocketTimeoutException: Read timed out > > > Additionally, we do not want to add the parameter > "com.bmc.arsys.emaildaemon.SMTPTimeout" in the "emaildaemon.properties" > file. > > Windows 2008 > SQL Server 2008 > ARS/Email 7.6.04 sp2 > ITSM 7.604 Sp2 > CMDB 7.6.04 > > Please let us know where/what other aspects to look out for. > > Thank You, > Sonia > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Yes..cache curruption we faced in sp2 same like u ... We upgraded to sp3 as per bmc But because of sp3 we faced cache rebuilding and long time to rebuild.. Now all the cache related issues are sorted out after SP4 and latest hotfix On Mar 26, 2013 8:38 PM, "Melissa reed" wrote: > ** Jayesh - Did you see issues like this prior to SP4? > > > > From:jayesh panchal > To:arslist@ARSLIST.ORG, > Date:03/26/2013 10:03 AM > Subject:Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields > Sent by:"Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > -- > > > > ** > > Upgrade to sp4 > > On Mar 26, 2013 8:27 PM, "Chris Wilson" <* > christopher.j.wil...@stls.frb.org* > > wrote: > All, > > We are experiencing issues with cache corruption in Remedy 7.6.04. For > example, certain fields become corrupt, such as the Assignee Field in > Incident Management. The field becomes collapsed and non-functional. The > only work-around we have found is to delete the mid-tier caches during > mid-tier recycles and delete the user's browser cache. The issues are > mainly occurring on the Assignee Field, however, we have noticed other > anomolies in the Notes field and other random fields. The work-around of > deleting the mid-tier caches / clearing the users' browser cache only seems > to work for about a week and then the issue returns. Has anyone else > experienced this issue? > > Thank you, > > Chris Wilson > > > ___ > UNSUBSCRIBE or access ARSlist Archives at > *www.arslist.org*<http://www.arslist.org/> > "Where the Answers Are, and have been for 20 years" > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy 7.6.04 -Corrupt Cache / Corrupt Fields
Upgrade to sp4 On Mar 26, 2013 8:27 PM, "Chris Wilson" wrote: > All, > > We are experiencing issues with cache corruption in Remedy 7.6.04. For > example, certain fields become corrupt, such as the Assignee Field in > Incident Management. The field becomes collapsed and non-functional. The > only work-around we have found is to delete the mid-tier caches during > mid-tier recycles and delete the user's browser cache. The issues are > mainly occurring on the Assignee Field, however, we have noticed other > anomolies in the Notes field and other random fields. The work-around of > deleting the mid-tier caches / clearing the users' browser cache only seems > to work for about a week and then the issue returns. Has anyone else > experienced this issue? > > Thank you, > > Chris Wilson > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Data Management Tool
Hi I think you dont need to delete that data...workflow will automatically delete staging data after you promoted. Regards Jayesh On Jan 14, 2013 8:54 PM, "Lisa Kemes" wrote: > ** > Hope everyone is having a nice Monday! I have a quick question about the > Data Management Tool. Using it for the first time with 7.6.04 SP4 and > wanted to know if I have to keep the data in the staging forms when I go on > to another import/validate/promote. > > For example, I've Converted/Imported the CSV files for Company and Company > Alias. Then I validated and then promoted. Can I then Delete all the > staging data and then start on Op Cats and then Prod Cats or does that data > have to stay in the staging forms? > > Thanks in advance! > > Lisa > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Java API and JSP
Yes..you can use use include directive as ARS is build on struts framework but include is used with tiles to include another jsp in one jsp bodyyou have given example is not for include directive but its a page directive used to import other java files or package to use defined function from that java file or package to jsp . Regards Jayesh On Jan 8, 2013 2:13 PM, "John Baker" wrote: > Hello > > Does the JSP contain the include directive? > > <%@ page import="com.bmc.arsys.api.ARServerUser" %> > > > John > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to Find the Email Engine Version
Hi.. It must be same as ARS Jayesh On Dec 21, 2012 5:56 PM, "Suresh Loganathan" wrote: > ** > Team, > > How to find the "Email Engine Vesrion"?.I have checked into > "SHARE:Application_Properties" form. but, i can't found that.Can you please > advice > > Thanks in advance, > > Suresh Loganathan > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Date/Time format in Webservice
did you try "*-MM-DDThh:mm:ss" where T is deli. between date and time?* * * *Regards,* *Jayesh * On Mon, Dec 10, 2012 at 10:06 AM, Schon, Stuart wrote: > ** > > i.e. -MM-ddThh:mm:ssTZ > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Terry Bootsma > *Sent:* Monday, 10 December 2012 2:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Date/Time format in Webservice > > ** ** > > ** > > Try this: > > > > 2012-04-01T13:44:12-05:00, where "-05:00" at the end specifies the time > zone offset... > > > > Terry > > > > > -- > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Saraswat, > Praveen > *Sent:* December-09-12 8:44 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Date/Time format in Webservice > > > > Hi Guys, > > > > I am getting ARERR8957 when i am testing my webservice in SOAP UI. > > It says date format is not valid. > > I tried with > > mm/dd/ hh:mm:ss > > /dd/mm hh:mm:ss > > mm/dd/Thh:mm:ss > > /dd/mmThh:mm:ss > > > > But none of them worked > > > > Any suggestions. > > > > Regards, > > Praveen Kumar Saraswat > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: > "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM install user account in Linux
Hi, We have installed ITSM using root user because root user have all access permissions and there is no restriction for us from Linux Admin. We are not facing any problem. But You have to manually export or enter all export entry in .profile file in linux like LD_LIBRARY_PATH,ORACLE_HOME,TWO_TASK, etc. for Installation. To install as a non root user you have to follow some steps before installing as suggested in BMC docs. Regrads, Jayesh On Wed, Dec 5, 2012 at 9:26 AM, Hodgdon, Paul wrote: > ** > > I was wondering if there is a best practice or pros/cons to which user you > use in Linux to install the ITSM suite? Does anyone have any > recommendations? > > ** ** > > [image: Description: Description: Description: > cid:image001.png@01CB1CFE.724B27B0] > > IT Accounts & ITSM Enterprise Applications Manager > > University of New Hampshire > > Client Services > > Primary: (603) 862-2377 > > Alternate: (603) 862-4242 > > paul.hodg...@unh.edu > > http://accounts.unh.edu > > ** ** > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 7.6.04 SP2 and SP4 installation
Hi Ziyan, You can install ITSM 7.6.04 SP2. we also did same and its working fine. Regards, Jayesh On Mon, Nov 5, 2012 at 12:08 PM, syed Ziyan wrote: > ** Hi Members, > > We have ARS 7.6.04 sp3 with CMDB 7.6.04 SP3. > > Can we install ITSM 7.6.04 SP2 or we need to Install 7.6.04 SP4 ? > > Waiting for help.. > > Thanks > Ziyan > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
