OT: Developers Looking for Projects in California
Good Morning, I have a few colleagues in the San Diego metropolitan area that are looking for work in the region. Temporary, permanent, consulting, full time, part time, doesn't matter. If you know of anyone looking for a Remedy development resource in San Diego, Orange County, etc. please email me off the list. Thanks, Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cleaning Special Characters from a Character Field
Thanks for the input guys.
In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front. In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more time to implement something more
elegant. Thanks again!
Cheers,
Jeff
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 16, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field
** I agree. I haven't had a chance to write a plugin yet but we have a few
cases where we built DB functions or server side scripts (.vbs, .bat) that
we call from a Filter using Direct SQL or Run Process. It isn't as elegant
as what Axton describes but is more or less the same concept; off load the
works to an external process on the server to do the work and give the
result back to Remedy.
Jason
On Wed, May 16, 2012 at 11:41 AM, Axton axton.gr...@gmail.com wrote:
** I would not use client side technologies for data validation or
sanitization; at some point someone or something will bypass it (api, web
service, import, workflow, etc.). I wrote a Java plugin that uses the java
regex capabilities to do something similar. It relatively simple to write
and you can pass the regex parameters to the plugin; just figure out what
you want to give to the plugin and what you want to get back, then fill in
the blanks with the Java.
http://docs.oracle.com/javase/tutorial/essential/regex/
http://docs.oracle.com/javase/6/docs/api/java/util/regex/Pattern.html
http://docs.oracle.com/javase/6/docs/api/java/util/regex/Matcher.html
The following classes should have all you need:
java.util.regex.Pattern
java.util.regex.Matcher
Axton Grams
On Wed, May 16, 2012 at 11:49 AM, Jeff Lockemy (QMX Support Services)
jlock...@gmail.com wrote:
**
Good Day Listers,
I've been going round and round on this and I hope that someone has some
suggestions.
I need to strip out special/non-standard characters in a character field
before passing it to a web service. I was thinking that running some
JavaScript when the user submits the contents via the Mid-Tier might be a
decent approach. Not really knowing JavaScript, I dug around and found a
removeSpecialChars function on the web that I was trying to adapt, but I
haven't had much luck.
Based on examples that I found on the ARSList and BMC Community, I put the
function in the Web Footer Content of the form:
html
script
function removeSpecialChars(strVal)
{
strVal = strVal.replace(/[^A-Za-z 0-9
\.,\?!#\$%\^\*\(\)-_=\+;:\/\\\|\}\{\[\]`~]*/g, '') ;
}
/script
body
/body
/html
Then I tried several different Active Link Run Process commands to run the
function on submit or modify:
javascript:window.F(536870913).S(removeSpecialChars($Character Field$));
javascript:window.F(536870913).S(new CharType(removeSpecialChars
(arid536870913).value));
However, when I submit or modify the field contents, I always get the
following error:
Caught exception: Object doesn't support property or method 'hasMessages'
Now I'm wondering if JavaScript is really the best way to approach this. If
JavaScript is a good approach, then can anyone see what I am doing wrong
here? If it isn't, any suggestions of a better way?
Thanks in advance.
Respectfully,
Jeff
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Re: Cleaning Special Characters from a Character Field
Thank you Axton! We'll give it a go.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, May 16, 2012 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field
** Here is a very simple Java plugin to get you started (38 lines of code).
The plugin accepts 2 parameters; a regex and a value, and returns true/false
on whether the string conforms to the regex. You can extend or modify this
to perform a conversion instead of doing a comparison.
import java.util.ArrayList;
import java.util.List;
import java.util.regex.Matcher;
import java.util.regex.Pattern;
import java.util.regex.PatternSyntaxException;
import com.bmc.arsys.api.ARException;
import com.bmc.arsys.api.Value;
import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPlugin;
import com.bmc.arsys.pluginsvr.plugins.ARPluginContext;
public class Regex extends ARFilterAPIPlugin {
/**
* @param context ARPluginContext provided by the plugin server.
* @param arg1 Input parameters:
* 1 - Regular Expression
conforming to java.util.regex
* 2 - String to evaluate
* @return Boolean, does the string conform to the regular
expression
* 0 - False
* 1 - True
* @see java.util.regex.Pattern
* @exception ARException handled by plugin server
* @since 1.0
*/
public ListValue filterAPICall(ARPluginContext context,
ListValue arg1)
throws ARException {
// Create List of Values to hold response
ListValue results = new ArrayListValue();
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Regex Plugin Called with parameters: + arg1.get(0).getValue());
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Pattern: + arg1.get(0).getValue());
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Value:+ arg1.get(1).getValue());
// set up the pattern
Pattern pattern = null;
try {
pattern =
Pattern.compile(arg1.get(0).getValue().toString());
} catch (PatternSyntaxException e) {
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
PatternSyntaxException at + e.getIndex());
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Pattern: + e.getPattern());
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Description: + e.getDescription());
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Message: + e.getMessage());
throw e;
}
// set up the value
Matcher value =
pattern.matcher(arg1.get(1).getValue().toString());
// test the value against the pattern and get the
result
boolean b = value.matches();
int result = 0;
if (b == false)
result = 0;
if (b == true)
result = 1;
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Result:+ result);
results.add(new Value(result));
return results;
}
}
On Wed, May 16, 2012 at 2:10 PM, Jeff Lockemy (QMX Support Services)
jlock...@gmail.com wrote:
**
Thanks for the input guys.
In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front. In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more time to implement something more
elegant. Thanks again!
Cheers,
Jeff
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 16, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field
** I agree. I haven't had a chance to write a plugin yet
JOB: Remedy Developers and Consultants Needed Immediately (San Diego, United States, Bahrain)
QMX Support Services has an immediate need for Remedy Developers and Consultants to join our rapidly expanding team, including an ITSM project to install and configure BMC Remedy Service Request Management (SRM) at a DoD site in San Diego. QMX is a certified BMC Alliance Consulting Partner. Our customer base spans both the private and public sectors, and includes multiple branches of the United States Department of Defense (DoD), Department of Energy (DoE), State and Local Governments and Higher Education. Many of our engagements require a government security clearance, and candidates that already possess one are preferred. However, we also welcome candidates that meet the eligibility requirements for one (must be US Citizen and be able to pass a background check). For information on the security clearance process, visit: http://www.clearancejobs.com/security_clearance_faq.pdf If you are interested in learning more about this opportunity, or others with QMX, please contact: Mike Gauche mgau...@qmxs.com 703-549-3690 QMX Support Services Inc. 110 North Royal Street Suite 525 Alexandria, VA 22314 Description: Description: Description: Description: Description: Description: cid:image001.jpg@01CAE5F1.42BBE690 http://www.qmxs.com/ www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
JOB: Employment Opportunity with QMX Support Services (San Diego)
QMX Support Services is looking for an experienced Remedy Developers and Consultants to join our rapidly growing team. We have an immediate need for an ITSM Service Desk project, tying four Service Desks together in 4 separate locations; two in the United States and two in Southeast Asia. For this project, candidates must be U.S. citizens, and either already have a Secret U.S. Government Security Clearance or be able to qualify for one with a background check. QMX is a certified BMC Alliance Consulting Partner. We specialize in government contracts, as well as commercial. You could be working with a group of experienced consultants who have successfully completed over 500 projects, most of whom have more than 10 years of experience with the BMC Remedy product line. If you are interested in learning more about QMX and our opportunities, please contact: Mike Gauche mgau...@qmxs.com 703-549-3690 QMX Support Services Inc. 110 North Royal Street Suite 525 Alexandria, VA 22314 Description: Description: Description: cid:image001.jpg@01CAE5F1.42BBE690 http://www.qmxs.com/ www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
JOB: Full-Time Remedy Developer in San Diego, CA
Good afternoon, QMX has an immediate need to add an experienced Remedy Developer to our rapidly growing team, supporting the United States Navy, Space and Naval Warfare Systems Command in San Diego, California. For this project, candidates must be a U.S. citizen, and either already have a Secret U.S. Government Security Clearance or be able to qualify for one (with a background check). This is a great opportunity to build experience, since this position will be working with both out-of-the-box ITSM and custom AR System applications, including release 7.6.4. This project utilizes all of the ITSM modules (Incident, Problem, Change, Asset, CMDB, SLM, SRM, Knowledge, Analytics, Dashboards, etc), and is pursuing the use of advanced BMC and supporting technologies (discovery, mobility, etc). QMX is a certified BMC Alliance Consulting Partner. We specialize in government contracts, as well as commercial. You could be working with a group of experienced consultants who have successfully completed over 500 projects, most of whom have more than 10 years of experience with the BMC Remedy product line. If you are interested in learning more about this opportunity, please email me directly. Respectfully, Jeff Jeff Lockemy Lead Engineer, Navy Distance Support Project Manager, Solution Architect mailto:jlock...@qmxs.com jlock...@qmxs.com QMX Support Services Inc. 110 North Royal Street Suite 525 Alexandria, VA 22314 Description: cid:image001.jpg@01CAE5F1.42BBE690 http://www.qmxs.com/ www.qmxs.com This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of QMX. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image002.jpg
JOB: Employment Opportunities with QMX Support Services (U.S. and Southeast Asia)
QMX Support Services is looking for experienced Remedy Developers and Consultants to join our rapidly growing team. We have an immediate need for an ITSM Service Desk project, tying four Service Desks together in 4 separate locations; two in the United States and two in Southeast Asia. For this project, candidates must be U.S. citizens, and either already have a Secret U.S. Government Security Clearance or be able to qualify for one with a background check. QMX is a certified BMC Alliance Consulting Partner. We specialize in government contracts, as well as commercial. You could be working with a group of experienced consultants who have successfully completed over 500 projects, most of whom have more than 10 years of experience with the BMC Remedy product line. If you are interested in learning more about QMX and our opportunities, please contact: Mike Gauche mgau...@qmxs.com 703-549-3690 QMX Support Services Inc. 110 North Royal Street Suite 525 Alexandria, VA 22314 Description: Description: cid:image001.jpg@01CAE5F1.42BBE690 http://www.qmxs.com/ www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.jpg
Re: R.U.G. Orange County / San Diego - Alive or Dead?
Hi Andre, I have relocated out to the DC area for a few years. I have been looking for someone that would like to take over management of the San Diego Remedy User Group (SDRUG), but there have not been any bites to date. I have the website, LinkedIn group, and member lists that I can turn over if someone is interested. I am not aware of any activity with the OCLARUG... Cindy at Kawasaki was running those. If someone is interested in helping get that group back in motion, I may be able to dig out her contact information. Best regards, Jeff -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andre Hughes Sent: Tuesday, August 03, 2010 1:18 PM To: arslist@ARSLIST.ORG Subject: R.U.G. Orange County / San Diego - Alive or Dead? I would like to see if there are any R.U.G. meetings scheduled for Orange County/San Diego area. The last one was back in Oct 2009 and haven't heard anything since. I tried to e-mail Jeff Lockemy and Linda Hill, however the emails are un- deliverable. These meetings are very valuable for both technical merit and networking opportunities. If there is anything in the works please let me know. Thanks in advance, Andre' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT: SSO Implementation
If you eventually decide to hire outside help. There is a company called
Optimal IdM that does work with implementing SSO:
http://www.optimalidm.com/services/default.aspx
One of our customers has used them for several implementations already, and
they are in the process of doing another one. Not sure what they would
charge you, but it might be worth looking into.
Cheers,
Jeff
Jeff Lockemy
QMX Support Services Inc.
(858) 366-8979
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Monday, May 03, 2010 2:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation
**
Hi all,
I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf
I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that fall back's to login page. I have
also made appropriate config file change on midtier.
Has anybody successfully implemented it?
Please share your ideas.
here's sample code that I am using (packaged class in a jar file and then
put it in Midter/WEB-INF/lib)
public class MyAuthenticator implements Authenticator {
public void init(Map cfg) {
}
public void destroy() {
}
public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{
String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=nulluser.length()0) ) {
return new
UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return new UserCredentials(myUserName,null,null);
}
}
}
Thanks
Chintan.
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Re: Service-now.com NOW BMC Remedy licensing
Ah, so you're talking buying a Developer Edition of Remedy and that's it? Not buying a Developer Edition tied to a customer who owns other products. On one hand, you would think that in order for BMC to sell a copy of their product for a cheap price that allows more than a few thousand records, they would have to come up with some other way of keeping small companies from using the product and not purchasing it. On the other hand, I wonder what would happen if BMC did offer a starter edition of Remedy with a small floating user limit included and a decent number of records to developers and small companies for cheap, with pay per incident support. Maybe that would increase the market share of Remedy to the point that BMC would see a return on investment in the number of users that grow into and purchase product and support; or purchase it based on developer recommendations. Interesting thoughts. Jeff From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Saturday, April 24, 2010 9:54 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com NOW BMC Remedy licensing ** Good information, however, we were talking about being a Developer: How much would it cost to have one licensed user of al the products you list? i think you would still find it to be cost prohibitive, as is even the initial 12K. Dan _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support Services) Sent: April 24, 2010 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** I apologize if someone already brought this up and I missed it, but I would recommend looking into BMC's new licensing model. They refer to it as blue pricing versus the old green pricing. Under the blue pricing model you buy one BMC Remedy IT Service Management Suite (was about $12K retail) and you get an unlimited amount of licensed installs for the following modules: . Remedy AR System Server . Remedy Flashboards Application . Remedy Knowledge Management Application with 1 User . Remedy Migrator . Remedy Encryption Performance Security . Remedy Developer Plus . Remedy Distributed Server Option (DSO) . Remedy Service Desk Application . Remedy Asset Management Application . Remedy Change Management Application . Remedy Service Level Management . BMC Analytics for BSM . BMC Dashboards for BSM . Remedy Change Management Dashboard . Atrium CMDB . Service Management Process Model for Service Support . Service Management Process Model for Service Delivery . Unlimited number of servers You spend $12,000 (or less) for that one line item and you will NEVER have to buy another module. You NEVER need a demo or trial license key to install ARS or any of the other modules ever again. You can have as many licensed production, quality assurance, test, development, etc servers that you wish. You just have to buy whatever USER licenses that you wish to use on those servers. Under blue pricing, the USER licenses are a bit more expensive in most cases. But the other thing that makes the blue pricing model attractive is that you pay maintenance on the PURCHASE price of the license, not the RETAIL price. For customers that buy their licenses at a good discount off retail, your maintenance can be considerably less. So you will pay a bit more for the USER license at purchase time, but you can save that and more in the following years that you pay in maintenance. For one of our customers, maintenance under green would have been $120K annually and by going to blue their maintenance was $90K. One catch though, you can't just switch from green to blue whenever you want. There is a whole migration methodology that BMC uses to determine how much of a migration credit you get for your green licenses towards a blue conversion. To make the conversion work, you have to spend some more money. But if you are preparing to purchase some new licenses or renew your support contract anyhow, I strongly encourage you to look into this new pricing before your fork out the dough. You may be able to use that money to make a conversion to blue. Even if you are using custom apps, blue pricing can save you money. We are a BMC partner and can answer any questions or provide you with a migration quote. Let us know if we can help. Cheers, Jeff Jeff Lockemy Solution Architect QMX Support Services Inc. (858) 366-8979 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, April 20, 2010 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** I am not looking for an unlimited Demo. This is not a sales issue. My technical needs are: a demo with access all year round with a reasonable level of records. (not 2000) I wish BMC would have consideration
Re: Service-now.com
I apologize if someone already brought this up and I missed it, but I would recommend looking into BMC’s new licensing model. They refer to it as “blue” pricing versus the old “green” pricing. Under the blue pricing model you buy one “BMC Remedy IT Service Management Suite” (was about $12K retail) and you get an unlimited amount of licensed installs for the following modules: • Remedy AR System Server • Remedy Flashboards Application • Remedy Knowledge Management Application with 1 User • Remedy Migrator • Remedy Encryption Performance Security • Remedy Developer Plus • Remedy Distributed Server Option (DSO) • Remedy Service Desk Application • Remedy Asset Management Application • Remedy Change Management Application • Remedy Service Level Management • BMC Analytics for BSM • BMC Dashboards for BSM • Remedy Change Management Dashboard • Atrium CMDB • Service Management Process Model for Service Support • Service Management Process Model for Service Delivery • Unlimited number of servers You spend $12,000 (or less) for that one line item and you will NEVER have to buy another module. You NEVER need a demo or trial license key to install ARS or any of the other modules ever again. You can have as many licensed production, quality assurance, test, development, etc servers that you wish. You just have to buy whatever USER licenses that you wish to use on those servers. Under blue pricing, the USER licenses are a bit more expensive in most cases. But the other thing that makes the blue pricing model attractive is that you pay maintenance on the PURCHASE price of the license, not the RETAIL price. For customers that buy their licenses at a good discount off retail, your maintenance can be considerably less. So you will pay a bit more for the USER license at purchase time, but you can save that and more in the following years that you pay in maintenance. For one of our customers, maintenance under green would have been $120K annually and by going to blue their maintenance was $90K. One catch though, you can’t just switch from green to blue whenever you want… There is a whole migration methodology that BMC uses to determine how much of a migration credit you get for your green licenses towards a blue conversion. To make the conversion work, you have to spend some more money. But if you are preparing to purchase some new licenses or renew your support contract anyhow, I strongly encourage you to look into this new pricing before your fork out the dough. You may be able to use that money to make a conversion to blue. Even if you are using custom apps, blue pricing can save you money. We are a BMC partner and can answer any questions or provide you with a migration quote… Let us know if we can help. Cheers, Jeff Jeff Lockemy Solution Architect QMX Support Services Inc. (858) 366-8979 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, April 20, 2010 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** I am not looking for an unlimited Demo. This is not a sales issue. My technical needs are: a demo with access all year round with a reasonable level of records. (not 2000) I wish BMC would have consideration for the developers (i.e. a Developer's Edition so developers can work it). If they offered a Developer's edition for a reasonable price, I would buy it. They just get on my nerves - which is why I am looking at other products. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
JOB: Senior Remedy Developer/Consultant Opportunity
QMX Support Services is one of BMC Remedy's oldest and largest Federal Systems Integration Partners and Resellers. We have an immediate need to add Remedy Developers/Consultants to our rapidly expanding team. This includes a Senior Remedy Developer (job description below). In you are interested in applying, please send an email to qmxj...@live.com. __ qmx.jpg Senior Remedy Developer Summary of Job Duties: This position is accountable for development, administration, customization and integration of Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite of applications. Responsibilities include gathering customer requirements, preparing design specifications documentation, application development, technical support, training and administration. Minimum Qualifications: The ideal candidate for this position will have a technical degree or equivalent in work experience. An ability to provide positive customer service and advanced communication, problem solving and technical writing skills. Good customer presentation and project management skills are also a must. Technical proficiency in relevant operating systems, applications, programming languages and technologies is required (including the BMC Remedy Action Request System, Mid-Tier, and ITSM 7.x components). An active or recent U.S. Department of Defense security clearance (Secret or above), or the ability to hold one, is required. This requires U.S. citizenship and a background check. Other Qualifications: Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional (RSP) certification or Remedy training classes towards a certification are a plus. Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and API programming; SQL Server; Oracle, Unix; Java; C++, etc). Location: This position is being slated as full-time position located onsite at a customer site in San Diego. The position is working on various implementations of the ITSM 7.x suite for that customer (including Incident Management, Problem Management, Change Management, Asset Management, the Atrium CMDB, Service Request Management, Service Level Management, Knowledge Management, BMC Analytics and the Change Management Dashboard). Travel during this engagement will be limited (5%). QMX Support Services Inc. 110 North Royal Street Suite 225 Alexandria, VA 22314 www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are image002.jpg
Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009
I know. It was still upcoming when the meeting was announced a few weeks back. I probably should have revised the announcement, but didn't. ;o) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, January 29, 2009 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009 ** in the upcoming 7.5 release ...in the now released AR System 7.5.00 version... ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support Services) Sent: Thursday, January 29, 2009 7:13 AM To: arslist@ARSLIST.ORG Subject: OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009 ** Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 12:00pm Registration, Networking 12:00pm - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there. Jeff __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009
Everyone, We are excited to announce that Doug Mueller, Corporate Architect at BMC, will be presenting at the next meeting of the San Diego Remedy User Group (SDRUG). Doug will be discussing what to expect in the upcoming 7.5 release and other topics of interest. The meeting is being sponsored by QMX Support Services (www.qmxs.com), with lunch being catered. Jack-in-the-Box will be hosting the event at their facility, located at: 9330 Balboa Ave San Diego, CA 92123 Attached is information for the Jack-in-the-Box campus. Please follow the instructions for proper parking at the event. 11:30am - 12:00pm Registration, Networking 12:00pm - 12:30pm Lunch 12:30pm - 2:00pm Presentation 2:00pm - 2:30pm Networking If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we can get a proper headcount for catering. See you there. Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are JIB-CSC.pdf Description: Adobe PDF document
Re: JOB: Senior Remedy Consultant Opportunity
If anyone is interested in the below opportunity, please forward resumes to me and I will pass them on. The mailbox indicated below is currently experiencing technical difficulties. Kind regards, Jeff From: Jeff Lockemy (QMX Support Services) [mailto:jlock...@gmail.com] Sent: Thursday, January 15, 2009 1:01 PM To: 'arslist@ARSLIST.ORG' Subject: JOB: Senior Remedy Consultant Opportunity QMX Support Services is one of BMC Remedy's oldest and largest Federal Systems Integration partners and resellers. We have an immediate need to add a Senior Remedy Consultant to our expanding team. Below is the job description. In you are interested in applying, please send your resume to our Human Resources Department at recruit...@qmxs.com. __ qmx.jpg Senior Remedy Consultant Summary of Job Duties: This position is accountable for development, administration, customization and integration of Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite. Responsibilities may include gathering customer requirements, preparing design specifications documentation, application development, technical support, training and administration. Minimum Qualifications: The ideal candidate for this position will have a technical degree or equivalent in work experience. An ability to provide positive customer service and advanced communication, problem solving and technical writing skills. Good customer presentation and project management skills are also a must. Technical proficiency in relevant operating systems, applications, programming languages and technologies is required (including the BMC Remedy Action Request System, Mid-Tier, and ITSM components). An active or recent secret security clearance, or the ability to hold one, is required. Other Qualifications: Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional (RSP) certification or Remedy training classes towards a certification are a plus. Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and API programming; SQL Server; Oracle, Unix; Java; C++, etc). Location: This position requires an initial consulting engagement in San Diego for a period of approximately 5 months. This engagement is assisting with the implementation of the entire ITSM 7 suite of applications (including Incident Management, Problem Management, Change Management, Asset Management, the Atrium CMDB, Service Request Management, Service Level Management, Knowledge Management, BMC Analytics and the Change Management Dashboard). Follow-on work may be in San Diego or other regions, as required. QMX Support Services Inc. 110 North Royal Street Suite 225 Alexandria, VA 22314 www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
JOB: Senior Remedy Consultant Opportunity
QMX Support Services is one of BMC Remedy's oldest and largest Federal Systems Integration partners and resellers. We have an immediate need to add a Senior Remedy Consultant to our expanding team. Below is the job description. In you are interested in applying, please send your resume to our Human Resources Department at recruit...@qmxs.com. __ qmx.jpg Senior Remedy Consultant Summary of Job Duties: This position is accountable for development, administration, customization and integration of Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite. Responsibilities may include gathering customer requirements, preparing design specifications documentation, application development, technical support, training and administration. Minimum Qualifications: The ideal candidate for this position will have a technical degree or equivalent in work experience. An ability to provide positive customer service and advanced communication, problem solving and technical writing skills. Good customer presentation and project management skills are also a must. Technical proficiency in relevant operating systems, applications, programming languages and technologies is required (including the BMC Remedy Action Request System, Mid-Tier, and ITSM components). An active or recent secret security clearance, or the ability to hold one, is required. Other Qualifications: Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional (RSP) certification or Remedy training classes towards a certification are a plus. Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and API programming; SQL Server; Oracle, Unix; Java; C++, etc). Location: This position requires an initial consulting engagement in San Diego for a period of approximately 5 months. This engagement is assisting with the implementation of the entire ITSM 7 suite of applications (including Incident Management, Problem Management, Change Management, Asset Management, the Atrium CMDB, Service Request Management, Service Level Management, Knowledge Management, BMC Analytics and the Change Management Dashboard). Follow-on work may be in San Diego or other regions, as required. QMX Support Services Inc. 110 North Royal Street Suite 225 Alexandria, VA 22314 www.qmxs.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image002.jpg
Re: Chicago SUPER mid-west RUG
I would hit up BMC as well and see what support they may be able to provide to the group, in light of the (2nd) cancellation of User World. Jeff Jeff Lockemy QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Friday, January 09, 2009 5:09 AM To: arslist@ARSLIST.ORG Subject: Re: Chicago SUPER mid-west RUG Hello Susan, I think that Mike is on to something. We all use the annual UserWorld event to network with other Remedy professionals. This may be a prime opportunity to boost our local User Groups and provide a cost effective solution within our Region. Thanks, Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of michael campbell Sent: Thursday, January 08, 2009 17:02 To: arslist@ARSLIST.ORG Subject: Chicago SUPER mid-west RUG ** Susan, lets plan on maybe expanding your mid-west rug in chicago into a couple day deal. I think I can get RMI Solutions to do some training and I might be able to get a couple sponsors to pay for that training. I understand why BMC made the decision they did, but I think we can still get alot of interest for a Green RUG meeting in Chicago this fall. Might have to be a thursday night thru saturday venue. I think there are several BMC partners that will also participate and I don't think we need to scrap this thing too fast. Even if we only get a couple hundred folks for two days of hard Remedy knowledge transfer it would be good. thoughts Mike Campbell Dev Technology Date: Thu, 8 Jan 2009 15:40:47 -0600 From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards To: arslist@ARSLIST.ORG ** I'm disappointed, but alarmingly I also find I'm not surprised. Since these are my education dollars allotment I am at least thankful they are letting us know early so that if we want to pursue another education direction we can plan that. Lost those dollars last year. We'll have to step up our regional RUG activity. I've already put in motion the planning stages for one for MidWest RUG in the Chicago area. Since 7.5 will be out in a month at least there will be something new to talk about. It's a shame that maybe the other sides of the BMC business are not strong enough to sustain UserWorld. It would be nice to go back to a simpler RUG format. Drop the bells and whistles, doesn't have to be huge, keep it simple, go back to the old playbook! Susan On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Exactly.. Instead of assuming that companies/customers will not patronize the event, they could have distributed an email opinion poll to its customers to get a feel of: 1) Whether they are willing to attend 2) Willing to attend and have the necessary financial resources allocated by the company towards such events 3) Opinion of the customers if they decided to cancel the event in wake of the current economic instability. I would think results of such a poll might have gone a long way in making an educated decision rather than arbitrarily canceling the event altogether under the assumption that they won't get the mileage they are looking for from an event such as this.. Clearly a decision such as this is shortsightedness on part of BMC's directors or management... My 2 cents.. Joe From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, January 8, 2009 3:40:30 PM Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards **David, I think the BUW as education angle was underestimated by BMC. How can we evangelize the new BMC stuff to our own companies if we don't get to see it and talk to the engineers? I think this decision was hasty and shortsighted. Rick Sent from my Verizon Wireless BlackBerry From: Shellman, David Date: Thu, 8 Jan 2009 15:25:32 -0500 To: arslist@ARSLIST.ORG Subject: Re: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards Susan, I was also signed up for User World 2008 and never received the attached information concerning User World 2009. Our company has cut back on a lot of things. However training is not one of them. They completely understand the need to keep folks current. For me User World is considered as part of my training as I have taken just about all the Remedy courses there are. Dave
