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Re: Who's in charge of support at BMC?
I believe address for Georgeann is [EMAIL PROTECTED], if that's who you're trying to contact.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
DST - Tomcat update advice?
We are trying to address DST updates (on AR System 6.3, so going to patch 20 with that). We are going to do recommended updates for Linux OS (which will also take care of Apache apparently). Just wondering if anyone has any advice on the other web components we are running - Tomcat and IBM Java (see versions below). Will updating those to meet DST requirements cause any problems with Remedy mid-tier? Will we have to re-do any settings? (Are there things we should back up?) Red Hat 3.0, Linux 2.4.21-32 Apache ver 2.0.46-46 Tomcat ver 4.1.31 IBM Java ver 2-1.4.2-1.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Charge back functionality in Remedy Help Desk for service requests?
Thanks, folks, for the info and suggestions... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Charge back functionality in Remedy Help Desk for service requests?
I've been asked to add some fields and workflow to Remedy Help Desk (ver 6) to facilitate recording time spent and/or charges on a Case so we can ultimately charge back some of our clients for certain service requests. Obviously there's probably many ways to go about this, but in general can anyone tell me if there is built-in functionality (I've looked a bit but haven't found anything so far) with the purpose of facilitating charge back's for services? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
