Re: ARS 7.5?

[Kaïs Albassir]

Where did you get the news from?
I see nothing on BMCDN.

LJ Longwing wrote:
I have heard the same. 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?

A support engineer from BMC just told me that Remedy 7.5 is being released
today...is that true?

-Tricia





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Re: Remote work avaialble

[Kaïs Albassir]

We are also interested.  More details about the assignment would be welcome.

Kaïs
kais.albas...@arsmarts.com

Want to better manage and understand your ARS applications?
Check our website at www.arsmarts.com for the new ARS companion product.


Leah George wrote:

Hi all,

Is anyone interested in remote work for my client in Columbus, OH . $45 on
Con W2. I need to get my submission in the next couple hours.

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Re: Remedy 7 Upgrade Project Plan (with Milestones)

[Kaïs Albassir]

How big is their implementation (number of users, Incident/month, item 
in the CMDB,... other key figures)?

How many integrations do they have?  With which applications?
Load balancers?
What version do they come from?
Is it an ARS upgrade, or also an ITSM upgrade?
If ITSM upgrade, is their current version vanilla or customized?
What interface are they using (User Tool, Web, some mobile stuff...)
Also a DB upgrade?  Hardware upgrade?
Mind compatibility issues.
Don't forget user training and resistance to change.

Well, that's it for a start.  Hope this helps.

Kaïs
kais.albas...@arsmarts.com

Want to better manage and understand your ARS applications?
Check our website at www.arsmarts.com for the new ARS companion product.

Bradford Bingel wrote:

**

Our large client has an equally large Remedy 7 upgrade planned for 
later this year.  Another consulting firm has been engaged for that 
planning effort and has presented an initial project plan and list of 
milestones.  Our services have (so far) been limited to developing 
project management best practices and PM mentoring, but now the client 
has asked us to weigh in on the proposed upgrade plan.  At first 
glance it appears to overly cumbersome, requiring large amounts of 
additional consulting services.  The client has implied they're 
concerned they are being used to shore up that vendor's sagging 
revenues in today's economy.  We're inclined to agree, but promised we 
would seek out an objective, third-party opinion -- namely_ yours_, 
the ARSlist faithful.


If you're willing please share your project plans (with key 
milestones), suggestions, concerns, and "gotcha's" for a typical 
Remedy upgrade.  Ideally we're looking for a list of 10-20 key 
milestones, with prerequisite tasks and any dependencies.


Many thanks in advance!

-- Bing

Bradford Bingel ("Bing")
ITM3 California
b...@itm3.com (email)
925-260-6394 (mobile)

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Re: Documenting Modification Suggestions

[Kaïs Albassir]

Hi Dylan,

This feature is on our roadmap for 2009.
Comparison of .def file is planned for end Q1 2009, and documentation 
for end Q2.


Best regards.

Kaïs
kais.albas...@arsmarts.com
www.arsmarts.com

Wheeler, Dylan wrote:

Hi Listers,
I was wondering what you all have used to document modifications. I'm 
at a new company and we're planning out our next major ITSM upgrade. 
Unfortunately, only some of the modifications were documented codewise.


They currently have some of the modifications documented in Excel 
listing the request and the code modified/added. In the past I 
preferred using some ARS forms to document the forms and workflow 
added/modified/disabled for each mod.


Have you used anything different with success?

Dylan Wheeler
Pacific Life

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Re: OT: ARUtilities holiday special (ending soon)

[Kaïs Albassir]

Hi Robert,

Have you already had a look at www.arsmarts.com?
It might answer your requirements.

Best regards.

Kaïs

Robert Halstead wrote:

** Hi Les,

That is a feature I would love to see in the 6.3 version of 
ARUtilities as well.  If you could extend that functionality to Active 
Link and Filter searches when you search for a field ID that would be 
great!


On Thu, Dec 18, 2008 at 7:43 AM, ccrashh > wrote:


It can be worth the effort, if you have a good contract.  They come in
piles sometimes, then dry up for a while.  SI Systems has always
treated me well.

The only feature from RDP that I think would be good to have is it's
ability to tell you all the code that impacts a field (uses it in Run
If, Set Fields If, Set Fields, Push Fields If, Push Fields, Table
Qualification, Table Field Column, Menu, etc)  That's really handy.

Steve

On Dec 17, 6:19 pm, rem...@arutilities.com
 wrote:
> Hey Steve,
>
> Tell me some of the things that RDP does that ARUtilities
should, and I
> will give you a free license key for ARUtilities 7.0
> If i can add some new features everyone would be happy, and I
haven't had
> the chance to look at RDP.
>
> And, yes, still at CGI. I am wondering though how i would be
able to break
> out into the self employment world that you did. Do you know the
best
> headhunter to contact? And is it worth the effort?
>
> Les
>
>
>
> > You are such a shill :)
>
> > Heh.  Downloaded your latest version.  My contract, if you
remember,
> > is at DFAIT, and we are having huge issues with RDP.  Though
> > ARUtilities doesn't fully replace RDP, it has some tools we
can use.
> > Been trying to get the manager here to put in a purchase request.
>
> > Steve O'Leary
>
> > PS:  still at CGI?
>
> > On Dec 17, 11:12 am, rem...@arutilities.com
 wrote:
> >> Hello everyone,
> >> This is just a note to let you know that ARUtilities is
available at a
> >> very special price until January 1st 2009.
>
> >> ARUtilities is a tool set used by many Remedy Developers
around the
> >> world
>
>

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--
"A fool acts, regardless; knowing well that he is wrong. The ignoramus 
acts on only what he knows, but all that he knows.

The ignoramus may be saved, but the fool knows that he is doomed."

Robert Halstead
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Re: Admin Tool Sync Search Database

[Kaïs Albassir]

Hi Joe,

Our tool could help you here. 
With ARSmarts, you can navigate your ARSystem objects, check cross-ref, 
foreign workflow,...

You can also search for a specific string (like 'Priority' = "High").
Check www.arsmarts.com.
You can register for our Beta Program, this will give you the 
opportunity to use ARSmarts for a while, for free.


Functionalities foreseen for Q1/Q2 2009:
- compare .def files
- generate documentation
- export .def (to avoid the ARSystem timeout when you try to export 
ITSM7 for example)


Kaïs


Joe DeSouza wrote:

**
I have long given up on that functionality especially with the new 
ITSM database and its ginormous structure causing the functionality to 
fail, that I now prefer writing simple SQL's to query for most related 
objects which works for me..
 
Sometimes I feel like documenting every SQL that I use for different 
things and then integrating them all into an application that 
would generate such information for me..
 
Joe



*From:* Frank Caruso 
*To:* arslist@ARSLIST.ORG
*Sent:* Tuesday, December 16, 2008 11:20:02 AM
*Subject:* Re: Admin Tool Sync Search Database

** Solaris 9 - Sybase 15

I am seeing the same issue on 7.1.0 p3

On Tue, Dec 16, 2008 at 11:00 AM, Grooms, Frederick W 
mailto:frederick.w.gro...@xo.com>> wrote:


Has anyone noticed that with the 7.1.0 (Patch 004) Admin tool the
Sync Search Database is no longer marked as running when you start it?

I just had the issue where to different developers were trying to
run it at the same time.

Fred


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Beta testers for ARSmarts

[Kaïs Albassir]

Dear List,

We are looking for Beta testers for ARSmarts.  You can register at 
http://www.arsmarts.com/register.htm .


What's ARSmarts?

   * AR System companion product, working off-line from a .def file.
   * Navigate AR System objects (Forms, Filters, AL, Menus, ...), see
 _all_ cross-references and foreign workflow.
   * Search for specific string in AR System objects.

Why would you use ARSmarts?

   * Increased productivity.
   * Cut cumbersome, time-consuming tasks (searching for objects in
 Admin Tool or in log files...).
   * Better quality of work (because you are certain that you modified
 _all_ workflow that needed to be modified).

Don't hesitate to contact us should you need more information.

Best regards.

Kaïs Albassir
kais.albas...@arsmarts.com
Mobile: +32 477 41 22 24
www.arsmarts.com

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Re: RUNMACRO

[Kaïs Albassir]

Hi Frex, 

May you send us your macro and the definition (.def file) of the form you want 
to extract data from. 
We shall see what we can do for you 

Visit www.arsmarts.com and discover a brand new third party product to enhance 
your productivity 



> ** 
> 
> Hello all,
> 
> ARS: 7.1 patch04
> 
> I am using the runmacro to dump some data from a form. All done in a
> batch script which I run from the command line.
> 
> The following command does more or less what I want.
> 
> %ARDIR%runmacro.exe" -x %ARSVR% -U %ARUSER% -P %ARPASS% -a %ARPORT%
> -o %TARGDIR%%TARGFILE% -f %ARFORM% -t csv -q "'100161' != $NULL$
> AND '7' = "0"
> Now I am trying to change this to extract only certain columns from
> the form. I have tried to do this by going to the user tool switch the
> macro button, run a search, then generate a report skeleton and write
> the data to some file. However, I want to be able to write to the file
> specified by -o rather than the file specified within the macro. There
> are other issues also when copying the script to a different machine
> etc etc.. 
> 
> My question is, is there a way I can edit a file (.arq) manually and
> tell it to dump columnA and colunB from a particular form etc and then
> include the -e option in the command above? Rather than having to go
> to the user tool and create everything from there!!!
> anywayone has done this and wants to share his macro?
> 
> Thanks in advance
> frex
> 
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Re: ARS for non Trouble Ticketing applications

[Kaïs Albassir]

CRM, Customer registration, sending out targeted Newsbrief, record 
warranty dates for devices,
Follow up "commercial" contacts, recording all interaction with 
customers, providers, 


Kaïs

Gayford, Matthew C. wrote:

**

I wrote a workshop enrollment application for all of our IT training. 
I also wrote an application for Application Developer and IT project 
requests that requires the requester and their supervisor to sign-off 
on projects as we work on them. I'm currently working on an 
application to track professional development in the division.


 


-Matt

Matthew C. Gayford
Application Developer & Remedy Administrator
University of North Carolina Wilmington
(910) 962-7177

 

*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *sam appecherla

*Sent:* Friday, November 14, 2008 11:22 AM
*To:* arslist@ARSLIST.ORG
*Subject:* ARS for non Trouble Ticketing applications

 


** Hi List,

 


Just curious to know..

 

Apart from using Remedy for HelpDesk, Trouble Ticketing and the kinds, 
what else can we do with this workflow engine for? Does anyone have a 
custom built product/application built on ARS apart from Trouble 
Ticketing kinds that you would like to share?



Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

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Test the new ARSmarts.......

[Kaïs Albassir]

Dear list,

We would like to bring a new AR System companion product to your 
attention: its name is ARSmarts (www.arsmarts.com).


You develop AR System applications….
You wonder what objects push data to this field.
You would like to know in what table field that other field is used.
What Filters fire on Modify if Status = WIP and Assigned to = $NULL$?

You manage large AR System applications (such as ITSM7)….
You want to clearly understand the consequences of turning this option On.
Why is there an email being sent only if the Priority is High?

Get immediate answer to these questions with ARSmarts, and much, much 
more


We think that ARSmarts can be useful to the AR System community. It 
improves productivity, improves quality, and eliminates frustrating 
tasks. Furthermore, as ARSmarts works off-line (from a .def file), it is 
absolutely safe.


Our alpha program is currently running, and we are looking for testers. 
You can register at http://www.arsmarts.com/register.htm If you think 
that developers, support team members, ... at your company could be 
interested, please don't hesitate to forward them this email.


Don't hesitate to contact us should you require more information.

Best regards.

Kaïs Albassir
[EMAIL PROTECTED]

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