Crystal report Parameter Field
Title: Crystal report Parameter Field ** All, I am trying to create a parameter field that will ask for a Date and Time. I have my report set up to pull all ticket numbers for a 'Last Modified User'. When I add the parameter field to the DESIGN portion of the report, it will ask for the correct information, but will use it for all the records pulled. I need it to ask for each individual record. Can anyone please help Crystal Report 9 Remedy 4.05.01 Thanks in advance, Heath Land __20060125___This posting was submitted with HTML in it___
Crystal report Parameter Field
Title: Crystal report Parameter Field ** All, I am trying to create a parameter field that will ask for a Date and Time. I have my report set up to pull all ticket numbers for a 'Last Modified User'. When I add the parameter field to the DESIGN portion of the report, it will ask for the correct information, but will use it for all the records pulled. I need it to ask for each individual record. Can anyone please help Crystal Report 9 Remedy 4.05.01 Thanks in advance, Heath Land __20060125___This posting was submitted with HTML in it___
Fixed Date Time
Title: Fixed Date Time ** Help needed I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in Fixed status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Respectfully Sent, Donald Heath Land Smartronix/Etronit, Inc. C4 Enterprise Helpdesk Customer Service Division MCLB Albany, GA DSN: 567-7041 COMM: (229) 639-7041 We are interested in your comments about the service you receive from the C4 Enterprise Helpdesk. http://ice.disa.mil/index.cfm?fa=sitesite_id=713 __20060125___This posting was submitted with HTML in it___
Fixed Date Time
Help needed.. I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in Fixed status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Thanks in Advance, Heath ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Fixed Date Time
Title: RE: "Fixed" Date Time ** James, I do have a field named Status_History.Fixed.Time. Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, July 12, 2006 12:39To: arslist@ARSLIST.ORGSubject: Re: "Fixed" Date Time ** Heath: You can pull this from the Status History. Status_History.Fixed.Time should do it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H Sent: Wednesday, July 12, 2006 9:35 AM To: arslist@ARSLIST.ORG Subject: "Fixed" Date Time Help needed.. I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Thanks in Advance, Heath ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Fixed Date Time
Title: RE: "Fixed" Date Time ** James, This is exactly whatI am looking for, but I do not show that field. Any idea where I can find it? Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, July 12, 2006 12:50To: arslist@ARSLIST.ORGSubject: Re: "Fixed" Date Time ** Heath: That will contain the time when the Status field was last set to "Fixed". Is this what you were looking for? James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H Sent: Wednesday, July 12, 2006 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: "Fixed" Date Time ** James, I do have a field named Status_History.Fixed.Time. Heath From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, July 12, 2006 12:39 To: arslist@ARSLIST.ORG Subject: Re: "Fixed" Date Time ** Heath: You can pull this from the Status History. Status_History.Fixed.Time should do it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H Sent: Wednesday, July 12, 2006 9:35 AM To: arslist@ARSLIST.ORG Subject: "Fixed" Date Time Help needed.. I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Thanks in Advance, Heath __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Fixed Date Time
Title: RE: "Fixed" Date Time ** James, When I view the Status History on the Menu in remedy, I only see Status Enumerated "NEW". I do not show any of the other status that the ticket went through. The only place that I see all the status, is on the History tab inside the Remedy Ticket. The arslist will not allow me to send you a screenshot of what I am talking about. Can I send you it directly to your email? Thanks, Heath From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, July 12, 2006 13:10To: arslist@ARSLIST.ORGSubject: Re: "Fixed" Date Time ** Heath: This field is available and can be used in workflow. However, this field DOES not show on the form. If you want to look at its current value for any available action, click on View-Status History from the menu. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H Sent: Wednesday, July 12, 2006 10:04 AM To: arslist@ARSLIST.ORG Subject: Re: "Fixed" Date Time ** James, This is exactly what I am looking for, but I do not show that field. Any idea where I can find it? Heath From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, July 12, 2006 12:50 To: arslist@ARSLIST.ORG Subject: Re: "Fixed" Date Time ** Heath: That will contain the time when the Status field was last set to "Fixed". Is this what you were looking for? James Mckenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H Sent: Wednesday, July 12, 2006 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: "Fixed" Date Time ** James, I do have a field named Status_History.Fixed.Time. Heath From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, July 12, 2006 12:39 To: arslist@ARSLIST.ORG Subject: Re: "Fixed" Date Time ** Heath: You can pull this from the Status History. Status_History.Fixed.Time should do it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Land CTR Donald H Sent: Wednesday, July 12, 2006 9:35 AM To: arslist@ARSLIST.ORG Subject: "Fixed" Date Time Help needed.. I am trying to run a Crystal Report and pull the Date and Time that a Remedy ticket was placed in "Fixed" status. I can not find where this field is at. Please can anyone help. Remedy Version 4.05.01 Crystal Reports Version 9 Thanks in Advance, Heath __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
