Re: Any tool similar to Abydos Analyser!!

[MCCAVITT Nyall]

Hi,

I would like to know the answer for Abydos Analyser as well as it would appear 
that only Abydos Designer has been taken on board and promoted by BMC.

As for a similar tool, you could look at:

http://www.arsmarts.com/


Nyall


EUROCONTROL  Nyall McCavitt
Software Engineer
DSR/CMN/VIF
Tel: +33 1 69 88 73 02
Fax: +33 1 69 88 72 27
Mobile: +33 6 64 85 96 23
E-mail: nyall.mccav...@eurocontrol.int

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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, December 13, 2012 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any tool similar to Abydos Analyser!!

My bad :)did BMC not buy the entire company?  Is BMC not offering up the 
entire 'suite' of tools that Abydos offered?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, December 13, 2012 6:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Any tool similar to Abydos Analyser!!

LJ,
That was their Designer tool. He is talking about Analyser.

Sent from my iPhone

On Dec 13, 2012, at 8:42 AM, "Longwing, LJ CTR MDA/IC"
 wrote:

> Vikram,
> Is there a reason that you are looking for something that provides similar 
> functionality to an existing tool, but not that tool?  Abydos was purchased 
> by BMC and is included with ITSM 8 (If I understand the inclusion properly) 
> and is called something along the lines of 'Visual Process Designer'.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram
> Sent: Thursday, December 13, 2012 3:21 AM
> To: arslist@ARSLIST.ORG
> Subject: Any tool similar to Abydos Analyser!!
>
> hi List,
>
> Can anyone point me to a tool which is similar to Abydos analyser. What we 
> need is be able to see the system workflow and forms relationship in a 
> pictorial way instead of doing it ourself via the dev studio and show 
> relationship feature.
>
> Is there any such thing avaliable in real which can tell me that this is my 
> application structure and this is how the forms are related to each other or 
> I sholud better get going with the manual way of finding it out?
>
> Thanks,
> Vikram
>
> __
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Re: Using a BIRT Editor to Create or Modify Web Reports

[MCCAVITT Nyall]

Hi,

Thanks for the update. I am more interested in using this for non-ITSM
applications and creating new reports.

Nyall

Nyall McCavitt
Software Engineer
DSR/CMN/VIF
Tel: +33 1 69 88 73 02
Fax: +33 1 69 88 72 27
Mobile: +33 6 64 85 96 23

Yammer: vifsupporttoolshelpdesk+eurocontrol@yammer.com


  Please consider the environment before you print this e-mail






From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, July 26, 2012 9:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports


**

I'm being told by BMC development resources that Resources.zip
is loaded with the ITSM applications and not part of the AR System
server itself.  So if you load only AR System, you will not have this
file.



From the white paper:



The Resource library files contain resource files for localized
labels that you use for new labels to add to a report. The BIRT library
files contain the BIRT library (for example, stylesheets) and
out-of-the-box templates that you can use as you modify out-of-the-box
reports or when you create new BIRT reports.



Those "localized labels" are the labels used in the ITSM OOTB
reports.   Both Resources.zip and BIRT_Library.zip are optional and not
mandatory to create a new Web report.  These are required if a user
wants to edit the OOTB ITSM report since they refer to these resources.



-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of MCCAVITT Nyall
Sent: Tuesday, July 24, 2012 1:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using a BIRT Editor to Create or Modify Web Reports



**

Hi,



I have tried to follow the instructions but when I get to the
stage of downloading the BIRT Resources.zip file I can't as this form on
my 7.6.04 server is empty.



Does anyone know if this Resources.zip file can be obtained
elsewhere or at what point during the installation of 7.6.04 this file
is loaded into the system.



Do I need to do a re-install of the server?


Thanks.



Nyall



Nyall McCavitt
Software Engineer
DSR/CMN/VIF
Tel: +33 1 69 88 73 02
Fax: +33 1 69 88 72 27
Mobile: +33 6 64 85 96 23

Yammer: vifsupporttoolshelpdesk+eurocontrol@yammer.com

 Please consider the environment before you print this e-mail







From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Saturday, July 21, 2012 2:24 AM
To: arslist@ARSLIST.ORG
Subject: Using a BIRT Editor to Create or Modify Web
Reports

**

All,

   I'm pleased to announce that BMC has created a white
paper that describes how to use a BIRT editor to create or modify AR
System web reports.  The publishing of this white paper means editing
web reports with an external BIRT editor is now officially supported if
the steps in the white paper are followed.

 20-Jul-2012

Using a BIRT Editor to Create or Modify Web Reports

PDF
<http://documents.bmc.com/supportu/documents/16/62/271662/271662.pdf>

-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.



The opinions, statements, and/or suggested courses of
action expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.



_attend WWRUG12 www.wwrug.com ARSlist: "Where the
Answers Are"_





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Re: Using a BIRT Editor to Create or Modify Web Reports

[MCCAVITT Nyall]

Hi,

I have tried to follow the instructions but when I get to the stage of
downloading the BIRT Resources.zip file I can't as this form on my
7.6.04 server is empty.

Does anyone know if this Resources.zip file can be obtained elsewhere or
at what point during the installation of 7.6.04 this file is loaded into
the system.

Do I need to do a re-install of the server?

Thanks.

Nyall

Nyall McCavitt
Software Engineer
DSR/CMN/VIF
Tel: +33 1 69 88 73 02
Fax: +33 1 69 88 72 27
Mobile: +33 6 64 85 96 23

Yammer: vifsupporttoolshelpdesk+eurocontrol@yammer.com


  Please consider the environment before you print this e-mail






From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Saturday, July 21, 2012 2:24 AM
To: arslist@ARSLIST.ORG
Subject: Using a BIRT Editor to Create or Modify Web Reports


**

All,

   I'm pleased to announce that BMC has created a white paper
that describes how to use a BIRT editor to create or modify AR System
web reports.  The publishing of this white paper means editing web
reports with an external BIRT editor is now officially supported if the
steps in the white paper are followed.

 20-Jul-2012

Using a BIRT Editor to Create or Modify Web Reports

PDF


-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



 
This message and any files transmitted with it are legally privileged and 
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Problems accessing an Audit Form in the Admin Tool

[MCCAVITT Nyall]

Hi,

Whilst waiting for Support to get back to me I was wondering if anyone had come 
across a situation like this before.

Running ARS V7.1 on Solaris to remote Oracle 10 database, I get the following 
error message when trying to access an Audit Form via the Admin Tool:

RPC call failed : RPC: Can't decode result (ARERR 91).

If I access the same form via the User Tool, then there is no issue. I can see 
all the data. If I access the data via an SQL tool such as Toad then again, I 
can see the data and the definitions with no problem. It is only via the Admin 
Tool that I cannot access the form.

If I try to disable the Audit Form from the associated form the I get the 
following error message and I am unable to save the change:

The Archive or Audit form is invalid. Archive or Audit form should be of proper 
type, proper permissions as the source form.
Please check the manual for requirements for a valid Archive or Audit form. 
(ARERR 8999).

Sounds to me as if a definition has been corrupted somewhere. As the form is 
accessible via the User Tool and the data seems to be intact I am hoping that 
this problem can be easily rectified.

I have exported the data so I suppose one option would be to delete the Audit 
form, recreate it and then import the data?

Thanks.

Nyall

__
Nyall McCavitt
Software Engineer
DR/CS/ICS
Tel:  +33 1 69 88 73 02
Fax: +33 1 69 88 70 18
Mobile: +33 6 64 85 96 23
E-Mail: nyall.mccav...@eurocontrol.int
EUROCONTROL Experimental Centre
Centre de Bois des Bordes - BP 15
91222 Brétigny/Orge Cedex
FRANCE
www.eurocontrol.int
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Re: Integration between Remedy and IBM Rational Doors

[MCCAVITT Nyall]

Hi Phil,



As we are just at the finding out stage then I’m not sure of all of the 
requirements for synchronisation yet but I would guess that they would not 
involve export/import on a scheduled basis. As we are also not using ITSM but 
custom applications then I am not yet clear as to whether we can legally use 
AIE.



My hunch is that we will have to go down the API route.



Thanks for the input.



Nyall



__
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Software Engineer
CND/COE/VI/SQ
Tel:  +33 1 69 88 73 02
Fax: +33 1 69 88 72 21
Mobile: +33 6 64 85 96 23

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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Murnane, Phil
Sent: Thursday, November 11, 2010 3:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Integration between Remedy and IBM Rational Doors



Nyall:



I’ve never heard of a direct integration, but if Doors stores its data in a SQL 
schema, then you could build a bi-directional sync using AIE.  AIE also works 
with XML and CSV files, so if Doors can export/import either of these on a 
scheduled basis, then you could build an integration that way, too.



There are also other Remedy-based solutions such as View forms plus 
filter/escalation processing that could possibly be built.



And then AR System supports C & Java APIs also, so you could just write an API 
program to support the integration.  Hopefully Doors’ API is one of those two.  
Come to think of it, there’s Perl and Python compatible APIs, too.



HTH,

--Phil



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of MCCAVITT Nyall
Sent: Thursday, November 11, 2010 03:18
To: arslist@ARSLIST.ORG
Subject: Integration between Remedy and IBM Rational Doors



**

Hi,

I was wondering if anyone had heard of an integration mechanism between Remedy 
and IBM Rational Doors. Apparently there is no such thing as a webservice 
available for DOORS but just an API based on their proprietary DOORS eXchange 
Langauge (DXL).

Any pointers would be helpful.

Thanks in advance.

Nyall

__

Nyall McCavitt

Software Engineer

CND/COE/VI/SQ

Tel:  +33 1 69 88 73 02

Fax: +33 1 69 88 72 21

Mobile: +33 6 64 85 96 23

Please consider the environment before you print this e-mail





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Integration between Remedy and IBM Rational Doors

[MCCAVITT Nyall]

Hi,

I was wondering if anyone had heard of an integration mechanism between
Remedy and IBM Rational Doors. Apparently there is no such thing as a
webservice available for DOORS but just an API based on their
proprietary DOORS eXchange Langauge (DXL).

Any pointers would be helpful.

Thanks in advance.

Nyall

__
Nyall McCavitt
Software Engineer
CND/COE/VI/SQ
Tel:  +33 1 69 88 73 02
Fax: +33 1 69 88 72 21
Mobile: +33 6 64 85 96 23

Please consider the environment before you print this e-mail



 
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Re: How to obtain the 'Schema-Alias' value for any given Schema

[MCCAVITT Nyall]

Hi,



Thanks for the info Mark.



I found that if I use the PROCESS called Application-Get-Form-Alias in a Set 
Field action of a Active Link, then I can get the value that I need.



Thanks.



Nyall



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Tel:  +33 1 69 88 73 02
Fax: +33 1 69 88 72 21
Mobile: +33 6 64 85 96 23

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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Walters, Mark
Sent: Friday, July 23, 2010 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to obtain the 'Schema-Alias' value for any given Schema



The alias is encoded in the field_dispprop record entry for the view – in 
either the propShort or propLong column depending on the size if the display 
properties data.  Unfortunately it’s not stored in its own field.  Find the 
schemaid (X) and vuiid (Y) for the view you’re interested in and then



SQL> select propshort, proplong from field_dispprop where schemaid=X and 
vuiid=Y and fielded=0



And you should see something like this;



12\20\4\18\Default Admin 
View\264\6\0\60019\4\21\ViewWebAlias536870912\201\2\127012\202\2\36600\206\4\17\THIS
 IS THE ALIAS\207\4\0\\208\4\0\\209\4\0\\5026\4\0\\5027\4\0\\215\40\1\



Mark



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of MCCAVITT Nyall
Sent: 23 July 2010 10:31
To: arslist@ARSLIST.ORG
Subject: How to obtain the 'Schema-Alias' value for any given Schema



**

Hi,

I can’t seem to locate the database field that contains the ‘Schema-Alias’ 
value for a given schema. I know that it is stored in the Alias section of the 
View Properties of a form.

I am selecting a form (schema) from a list (obtained by an SQL query on the 
arschema table) attached to a field. Once selected I would like to obtain the 
alias associated with the form.

Could someone point me in the right direction please?

Nyall

__

Nyall McCavitt

Software Engineer

CND/COE/VI/SQ

Tel:  +33 1 69 88 73 02

Fax: +33 1 69 88 72 21

Mobile: +33 6 64 85 96 23

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How to obtain the 'Schema-Alias' value for any given Schema

[MCCAVITT Nyall]

Hi,

I can't seem to locate the database field that contains the
'Schema-Alias' value for a given schema. I know that it is stored in the
Alias section of the View Properties of a form.

I am selecting a form (schema) from a list (obtained by an SQL query on
the arschema table) attached to a field. Once selected I would like to
obtain the alias associated with the form.

Could someone point me in the right direction please?

Nyall

__
Nyall McCavitt
Software Engineer
CND/COE/VI/SQ
Tel:  +33 1 69 88 73 02
Fax: +33 1 69 88 72 21
Mobile: +33 6 64 85 96 23

Please consider the environment before you print this e-mail



 
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Re: Location of DDE.INI file - Resolved

[MCCAVITT Nyall]

Hi,

 

Found the correct location to be:

 

C:\Documents and Settings\All Users\Application Data\AR System\home

 

Thanks.

 

Nyall

 

__ 
Nyall McCavitt 
Software Engineer 
CND/COE/VI/SQ 
Tel:  +33 1 69 88 73 02 
Fax: +33 1 69 88 72 21 
Mobile: +33 6 64 85 96 23 

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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin
Sent: Wednesday, December 09, 2009 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Location of DDE.INI file

 

** 

Nyall,

 

I think it is kept in C:\Documents and Settings\\application data\ar system\home - where the application data
directory may be hidden.  You also need to make sure that the paths are
correct - if you upgraded to a newer version of Microsoft Office, you
need to make sure that path exists as listed in the dde.ini file.

 

HTH,

Kelvin

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of MCCAVITT Nyall
Sent: Wednesday, December 09, 2009 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Location of DDE.INI file

 

Hi,

Is DDE still usable on XP? Could someone please indicate how to locate
the correct location to place a dde.ini file for AR User Tool V7.5?
Whatever location I place the file in it always returns the same error
message in that the format of the dde.ini file must be either CSV or
TAB. No matter what value I put in the dde.ini file I always get the
same error message. I know that DDE should not be used as it is old
technology but it was always relatively quick and easy.

Thanks.

Nyall

__

Nyall McCavitt

Software Engineer

CND/COE/VI/SQ

Tel:  +33 1 69 88 73 02

Fax: +33 1 69 88 72 21 

Mobile: +33 6 64 85 96 23 

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and intended for the sole use of the individual(s) or entity to whom
they are addressed. If you are not the intended recipient, please notify
the sender by reply and delete the message and any attachments from your
system. Any unauthorised use or disclosure of the content of this
message is strictly prohibited and may be unlawful.

 

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commitment on the part of EUROCONTROL, unless it is confirmed by
appropriately signed hard copy.

 

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_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_



 
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Re: Location of DDE.INI file

[MCCAVITT Nyall]

Hi Kelvin,

 

I have tried that location and ensured that the path to Excel is
correct.

 

I will keep on trying.

 

Thanks.

 

Nyall

 

__ 
Nyall McCavitt 
Software Engineer 
CND/COE/VI/SQ 
Tel:  +33 1 69 88 73 02 
Fax: +33 1 69 88 72 21 
Mobile: +33 6 64 85 96 23 

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From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Wallace, Kelvin
Sent: Wednesday, December 09, 2009 6:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Location of DDE.INI file

 

** 

Nyall,

 

I think it is kept in C:\Documents and Settings\\application data\ar system\home - where the application data
directory may be hidden.  You also need to make sure that the paths are
correct - if you upgraded to a newer version of Microsoft Office, you
need to make sure that path exists as listed in the dde.ini file.

 

HTH,

Kelvin

 

 



 
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Re: Location of DDE.INI file

[MCCAVITT Nyall]

Hi Joe,

 

Yes I have created the file and placed it in the ARinstallation directory but 
it still doesn’t seem to be recognised. I will keep on trying. I will also look 
at the ar.ini file.

 

Thanks.

 

Nyall

 

__ 
Nyall McCavitt 
Software Engineer 
CND/COE/VI/SQ 
Tel:  +33 1 69 88 73 02 
Fax: +33 1 69 88 72 21 
Mobile: +33 6 64 85 96 23 

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From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, December 09, 2009 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Location of DDE.INI file

 

**  

Don't you have to create the file? The file will not be there by default after 
installing the tool. And its been a while since I used DDE but if I recall 
right, if you place it in the AR installation directory, the tool will 
recognize it. If you want to keep it anywhere else, then you need to configure 
that path in the ar.ini file.

 

Joe

 



 
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Location of DDE.INI file

[MCCAVITT Nyall]

Hi,

Is DDE still usable on XP? Could someone please indicate how to locate
the correct location to place a dde.ini file for AR User Tool V7.5?
Whatever location I place the file in it always returns the same error
message in that the format of the dde.ini file must be either CSV or
TAB. No matter what value I put in the dde.ini file I always get the
same error message. I know that DDE should not be used as it is old
technology but it was always relatively quick and easy.

Thanks.

Nyall

__
Nyall McCavitt
Software Engineer
CND/COE/VI/SQ
Tel:  +33 1 69 88 73 02
Fax: +33 1 69 88 72 21 
Mobile: +33 6 64 85 96 23 

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reply and delete the message and any attachments from your system. Any 
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prohibited and may be unlawful.
 
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Question on Flashboard Variable Customisations

[MCCAVITT Nyall]

Hi,

I am using Flashboards on ARS V7.5 and I have a requirement to customise
the display of the flashboard.

I have a Flashboard Variable that selects all the currently open Help
Desk tickets for groups that have the text CS in their group name. A
count operation is done and the results is Grouped By the following
criteria:

Primary = "Assigned to Group+"
Secondary  = "Status"

This is then set to display in a Stacked Bar format so that for each
group the number of tickets in each status is stacked one on top of the
other and each status is a different colour. Each colour is
automatically assigned by the system.

This works fine except that the requirement is that each status colour
should be a specified colour.

Checking the documentation there would appear to be two flashboard
display parameters that may be used to customise the display. These are
gbcolors and vargbcolors. However, I cannot seem to get the effect that
my client wants. 

Does anyone have an idea/example of how to achieve this level of
customisation?

Thanks.

Nyall

_
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02




 
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Re: Need to make an error message more friendly.

[MCCAVITT Nyall]

Hi Doug,
 
Thanks for your suggestions.
 
Option 1, although quick, would not help as it is possible that other
values will be removed from the menu. As the data in the menu is
controlled by other parties then it is not really sensible or feasible
to go down this route.
 
Option 2 is what I am currently working on and may be the way for me to
go.
 
Option 3 definitely sounds the best way to go ut as you say but may take
longer and will require a change from Active Link to a filter. I was
looking into using an error-handling filter on submission to the second
form but as the push field action is form an Active Link on the first
form then this didn't work. I will look into using the Service action
and error handling filter as a more long term solution to this issue.
 
Thanks again for your helpful comments.
 
Nyall.
 
ps I would like to thank you for your ITSM 7.5 presentation earlier this
year in Paris. It was very informative.
 
 

_ 
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: mercredi 27 mai 2009 22:26
To: arslist@ARSLIST.ORG
Subject: Re: Need to make an error message more friendly.


** 
Nyall,
 
The key here is that you are trying to trap a specific instance where
this generic error message can come
up and provide a message that you control to give better indication
about this specific situation.
 
The various suggestions about changing menu styles and such help control
what can be entered, but do
not allow you to specifically address the issue.
 
Also, there seems to be a constraint about adding anything or doing any
checking on the remote form.
So, all the options here are adding things to the source form only.
 
The only way to accomplish what you want with a special error message
for the specific case you have is
to do your own validation or trapping of the problem and displaying your
own message.
 
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Re: Need to make an error message more friendly.

[MCCAVITT Nyall]

Hi Joe,
 
Tried that but as the Pattern attribute is set to $MENU$ then this gives
the same error.
 
What I am trying to do is catch the error and displayed a more
user-friendly error message. 
 
Thanks.
 
Nyall
 
 

_ 
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: mercredi 27 mai 2009 20:58
To: arslist@ARSLIST.ORG
Subject: Re: Need to make an error message more friendly.


** 
You do not have to change the Menu type.. just the field property of the
field that the menu is attached to.
 
You will find this option in the first default tab of the field property
in the mid upper right corner of the field property dialog..
 
Joe


  _  

From: MCCAVITT Nyall 
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 27, 2009 1:29:20 PM
Subject: Re: Need to make an error message more friendly.

** 

Hi Joe,

Unfortunately I cannot change the menu type as it is based on a search
of another form.

Thanks.

Nyall


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Joe
DeSouza
Sent: Wed 27/05/2009 17:41
To: arslist@ARSLIST.ORG
Subject: Re: Need to make an error message more friendly.

Make the character menu's display type as drop list and you will never
have to deal with that error..

Joe





From: MCCAVITT Nyall 
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 27, 2009 10:38:25 AM
Subject: Need to make an error message more friendly.

**
Hi,
Environment: ARS V7.1 (Solaris) running with a remote Oracle 10g
database.
One of my users has complained that the standard error message from
Remedy for a certain condition is not very user-friendly and I cannot
see an easy way of making the message more friendly. Any suggestions
would be welcome.
The simplified situation is this:
One one form, called A1, for this example, I have a field called 'Menu'
which has a menu attached to it. The values in this menu are 2008A,
2008B, 2008C and 2008D. There is a button on this field which when
clicked on copies the data from form A1 to form A2 by means of an Active
Link. This second form also has a field called 'Menu' with an attached
menu, but in the case the menu values are 2008B, 2008C, 2008D i.e. the
value 2008A is missing from the menu on the form A2.
When an entry is being created on form A1 with a value of 2008A in the
'Menu' field and then the button is clicked on the user receives the
following error message:
ARERR [306] Value does not fall within the limits specified for
the field :  (Pattern - $MENU$) : 536870913
The error message itself is clear enough as to why the error has
occurred but the problem is that is uses the Database ID to identify the
field where the problem is. This is OK for an Administrator but the user
would like to have the name of the field i.e. the database label value.
Personally I would like to have the database label value, the form name
and the data value that has caused this error.
Thanks in advance.
Nyall
_
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02



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message is strictly prohibited and may be unlawful.

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and intended for the sole use of the individual(s) or entity to whom
they are addressed. If you are not the intended recipient, please notify
the sender by reply and delete the message and any attachments from your
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commitment on the part of EUROCONTROL, unless it is confirmed by
appropriately signed hard copy.



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Are"_




This message and any files transmitted 

Re: Need to make an error message more friendly.

[MCCAVITT Nyall]

Hi Joe,

Unfortunately I cannot change the menu type as it is based on a search of 
another form.

Thanks.

Nyall


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Joe DeSouza
Sent: Wed 27/05/2009 17:41
To: arslist@ARSLIST.ORG
Subject: Re: Need to make an error message more friendly.
 
Make the character menu's display type as drop list and you will never have to 
deal with that error..

Joe





From: MCCAVITT Nyall 
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 27, 2009 10:38:25 AM
Subject: Need to make an error message more friendly.

** 
Hi, 
Environment: ARS V7.1 (Solaris) running with a remote Oracle 10g database. 
One of my users has complained that the standard error message from Remedy for 
a certain condition is not very user-friendly and I cannot see an easy way of 
making the message more friendly. Any suggestions would be welcome.
The simplified situation is this: 
One one form, called A1, for this example, I have a field called 'Menu' which 
has a menu attached to it. The values in this menu are 2008A, 2008B, 2008C and 
2008D. There is a button on this field which when clicked on copies the data 
from form A1 to form A2 by means of an Active Link. This second form also has a 
field called 'Menu' with an attached menu, but in the case the menu values are 
2008B, 2008C, 2008D i.e. the value 2008A is missing from the menu on the form 
A2.
When an entry is being created on form A1 with a value of 2008A in the 'Menu' 
field and then the button is clicked on the user receives the following error 
message:
    ARERR [306] Value does not fall within the limits specified for the 
field :  (Pattern - $MENU$) : 536870913 
The error message itself is clear enough as to why the error has occurred but 
the problem is that is uses the Database ID to identify the field where the 
problem is. This is OK for an Administrator but the user would like to have the 
name of the field i.e. the database label value. Personally I would like to 
have the database label value, the form name and the data value that has caused 
this error.
Thanks in advance. 
Nyall 
_ 
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02 



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prohibited and may be unlawful.

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intended for the sole use of the individual(s) or entity to whom they are 
addressed. If you are not the intended recipient, please notify the sender by 
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Re: Need to make an error message more friendly.

[MCCAVITT Nyall]

This is a multi-part message in MIME format.
Hi Brian,
 
Yes I have to have pattern matching on the second form as the second form can 
have entries created independently of the first form. For the same reason the 
pattern matching has to be on as this is a business requirement.

In the real situation the same menu is used for both forms but this menu is 
based on a search of another form. The specific value of 2008A has been marked 
as inactive but some entries in the first form still have the 2008A value and 
only now are the entries in the second form being are being created from the 
first form. Ideally the value of 2008A should be made active again but 
currently this is not an option.

Thanks for your comments on doing some more error checking before creation in 
the second form.

Nyall


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Brian Bishop
Sent: Wed 27/05/2009 17:16
To: arslist@ARSLIST.ORG
Subject: Re: Need to make an error message more friendly.
 
Hi Nyall,

 

Assuming you are pushing the value of the field Menu on form A1 to the field
Menu on form A2.

 

First of all ask yourself is it necessary to have a pattern match of $MENU$
on the menu field on form A2. 

 

If it is, then ask yourself why the values for Menu in form A1 don't match
those in form A2. If there is a valid reason that 2008A can appear in form
A1 but not in A2, then what do you want to happen? Logically you don't want
an entry to be created in form A2. 

 

So, if you don't want an entry created in form A2 when the Menu value in
form A1 is 2008A, you need to create some workflow that checks if the value
in form A1 is also valid for form A2. If the check confirms it is valid, do
the push, if it isn't don't do the push. If you get the workflow correct the
user will not be aware that this decision action is happening and they will
never get this obscure message again.

 

If however you do want the entry to be created then you need to either
replace, or remove, the menu value in form A1 prior to the push to form A2.
The same workflow as above to check if it is valid but rather than not doing
the push, do it with the 2008A replaced with a valid value or remove it.
This will be decided by whether the field menu in form A2 is a required
field or not.

 

 

 

Brian Bishop

Goldstag Consultants Ltd

tel: +44 (0)7973 746832

 

 <http://www.linkedin.com/in/brianpbishop> Linkedin

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of MCCAVITT Nyall
Sent: 27 May 2009 15:38
To: arslist@ARSLIST.ORG
Subject: Need to make an error message more friendly.

 

** 

Hi, 

Environment: ARS V7.1 (Solaris) running with a remote Oracle 10g database. 

One of my users has complained that the standard error message from Remedy
for a certain condition is not very user-friendly and I cannot see an easy
way of making the message more friendly. Any suggestions would be welcome.

The simplified situation is this: 

One one form, called A1, for this example, I have a field called 'Menu'
which has a menu attached to it. The values in this menu are 2008A, 2008B,
2008C and 2008D. There is a button on this field which when clicked on
copies the data from form A1 to form A2 by means of an Active Link. This
second form also has a field called 'Menu' with an attached menu, but in the
case the menu values are 2008B, 2008C, 2008D i.e. the value 2008A is missing
from the menu on the form A2.

When an entry is being created on form A1 with a value of 2008A in the
'Menu' field and then the button is clicked on the user receives the
following error message:

ARERR [306] Value does not fall within the limits specified for the
field :  (Pattern - $MENU$) : 536870913 

The error message itself is clear enough as to why the error has occurred
but the problem is that is uses the Database ID to identify the field where
the problem is. This is OK for an Administrator but the user would like to
have the name of the field i.e. the database label value. Personally I would
like to have the database label value, the form name and the data value that
has caused this error.

Thanks in advance. 

Nyall 

_ 
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02 

 


 
This message and any files transmitted with it are legally privileged and
intended for the sole use of the individual(s) or entity to whom they are
addressed. If you are not the intended recipient, please notify the sender
by reply and delete the message and any attachments from your system. Any
unauthorised use or disclosure of the content of this message is strictly
prohibited and may be unlawful.
 
Nothing in this e-mail message amounts to a contractual or legal commitment
on the part of EUROCONTROL, unless it is confirmed by appropriately signed
hard copy.
 
Any views expressed i

Need to make an error message more friendly.

[MCCAVITT Nyall]

Hi,

Environment: ARS V7.1 (Solaris) running with a remote Oracle 10g
database.

One of my users has complained that the standard error message from
Remedy for a certain condition is not very user-friendly and I cannot
see an easy way of making the message more friendly. Any suggestions
would be welcome.

The simplified situation is this:

One one form, called A1, for this example, I have a field called 'Menu'
which has a menu attached to it. The values in this menu are 2008A,
2008B, 2008C and 2008D. There is a button on this field which when
clicked on copies the data from form A1 to form A2 by means of an Active
Link. This second form also has a field called 'Menu' with an attached
menu, but in the case the menu values are 2008B, 2008C, 2008D i.e. the
value 2008A is missing from the menu on the form A2.

When an entry is being created on form A1 with a value of 2008A in the
'Menu' field and then the button is clicked on the user receives the
following error message:

ARERR [306] Value does not fall within the limits specified for
the field :  (Pattern - $MENU$) : 536870913

The error message itself is clear enough as to why the error has
occurred but the problem is that is uses the Database ID to identify the
field where the problem is. This is OK for an Administrator but the user
would like to have the name of the field i.e. the database label value.
Personally I would like to have the database label value, the form name
and the data value that has caused this error.

Thanks in advance.

Nyall

_
Nyall McCavitt CND/COE/VI/SQ (BE.25) Tel: +33 (0)1 69 88 73 02





This message and any files transmitted with it are legally privileged and 
intended for the sole use of the individual(s) or entity to whom they are 
addressed. If you are not the intended recipient, please notify the sender by 
reply and delete the message and any attachments from your system. Any 
unauthorised use or disclosure of the content of this message is strictly 
prohibited and may be unlawful.

Nothing in this e-mail message amounts to a contractual or legal commitment on 
the part of EUROCONTROL, unless it is confirmed by appropriately signed hard 
copy.

Any views expressed in this message are those of the sender.


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