Re: DWPA Cart Order # in SmartIT

[Maheshwari Lakshmanan]

Thanks Guru, will try this out

Rgds,
LM

On Sat 15 Sep, 2018, 1:02 AM ,  wrote:

> Hi,
>
>
>
> To get the order number, you can modify the OOTB filter :
> SRM:SRI:CreateRequest_100_CreateRequest`! , can you check if map cartID =
> $cartID$ and $CartInstanceID$ are mapped.
>
> I think that got it working for us.
>
>
>
> Regards,
>
> Guru
>
>
>
> *From:* ARSList  *On Behalf Of *Maheshwari
> Lakshmanan
> *Sent:* 14 September 2018 20:09
> *To:* ARSList 
> *Subject:* Re: DWPA Cart Order # in SmartIT
>
>
>
> Hi Kevin,
>
>
>
> Yes you get one Order number, 2 Request numbers(one SB, one regular SRM
> request number) and if it is fulfilled via an incident, that number too.
>
> We intend to use the SRM request number as end-user tracker number now.
>
>
>
> In some cases, the user is expected to use the Add to Cart option and
> submit multiple requests together. The problem we have right now is -
> though cart option is really helpful in tracking multiple related requests
> with one Order number, this Order number remains in DWPA - there is
> absolutely no way to trace this Order number from SmartIT/fulfillment
> tickets.
>
> Unless anybody can suggest otherwise that is.
>
>
>
> Regards,
>
> Maheshwari L
>
>
>
> On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria,  wrote:
>
> Same battle I have,
>
>
>
> Import an SRM item that generates an incident into DWP, you get DWP Order
> ID, SRM Request ID, Incident ID.
>
>
>
> What do you give the client... sigh..
>
>
>
>
>
>
>
> --
>
> *From:* ARSList  on behalf of Maheshwari
> Lakshmanan 
> *Sent:* Friday, September 14, 2018 9:40 AM
> *To:* ARSList
> *Subject:* DWPA Cart Order # in SmartIT
>
>
>
> Hi Listers,
>
>
>
> Is the Order number in DWPA available in any of the Remedy forms? We want
> to make use of multiple request submission and also track their fulfillment
> easily. Now it appears that order number is SB-specific and doesn't flow
> back to ITSM.
>
> Using DWPA1802
>
>
>
> Regards,
>
> LM
>
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Re: DWPA Cart Order # in SmartIT

[Maheshwari Lakshmanan]

Hi Kevin,

Yes you get one Order number, 2 Request numbers(one SB, one regular SRM
request number) and if it is fulfilled via an incident, that number too.
We intend to use the SRM request number as end-user tracker number now.

In some cases, the user is expected to use the Add to Cart option and
submit multiple requests together. The problem we have right now is -
though cart option is really helpful in tracking multiple related requests
with one Order number, this Order number remains in DWPA - there is
absolutely no way to trace this Order number from SmartIT/fulfillment
tickets.
Unless anybody can suggest otherwise that is.

Regards,
Maheshwari L

On Fri 14 Sep, 2018, 11:53 PM Kevin Candelaria,  wrote:

> Same battle I have,
>
>
>
> Import an SRM item that generates an incident into DWP, you get DWP Order
> ID, SRM Request ID, Incident ID.
>
>
>
> What do you give the client... sigh..
>
>
>
>
>
>
> ------
> *From:* ARSList  on behalf of Maheshwari
> Lakshmanan 
> *Sent:* Friday, September 14, 2018 9:40 AM
> *To:* ARSList
> *Subject:* DWPA Cart Order # in SmartIT
>
> Hi Listers,
>
> Is the Order number in DWPA available in any of the Remedy forms? We want
> to make use of multiple request submission and also track their fulfillment
> easily. Now it appears that order number is SB-specific and doesn't flow
> back to ITSM.
> Using DWPA1802
>
> Regards,
> LM
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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DWPA Cart Order # in SmartIT

[Maheshwari Lakshmanan]

Hi Listers,

Is the Order number in DWPA available in any of the Remedy forms? We want
to make use of multiple request submission and also track their fulfillment
easily. Now it appears that order number is SB-specific and doesn't flow
back to ITSM.
Using DWPA1802

Regards,
LM
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Re: Sending answers to request via SB API

[Maheshwari Lakshmanan]

Thanks Carl.
Yes this worked for me:

{
"questionnaireId": "123",
"questionId":"6ddb9b15-ac0a-4ea9-6bde-f06501bc83cb",
"answers": [
"Server Information Only"
   ],
"serviceRequestId":"2156"
},
{
"questionnaireId": "123",
"questionId":"ff1063b0-d2da-6e44-a682-5f6bcad2c8e2",
"answers": [
"Full Removal"
   ],
"serviceRequestId":"2156"
},

etc


Then I got stuck at POSTing answers to a request(order?)'s question & its
dependencies; rest of the answers went through.
So effectively, I don't have a REQ ID back yet.
There's some server maintenance going on so I'll check once the app's back
up.

Regards,
Maheshwari L

On Fri, Aug 17, 2018 at 12:44 PM, Carl Wilson  wrote:

> Hi,
>
> Try the following:
>
>
>
> "questionnaireId":[123],
>
>
>
> Or
>
>
>
> "questionnaireId":["123"],
>
>
>
> The error is saying it is expecting an ArrayList which is represented by
> "[]".
>
>
>
> --
>
>
>
> Kind Regards,
>
>
>
> *Carl Wilson*
>
>
>
>
>
> *From:* ARSList  *On Behalf Of *Maheshwari
> Lakshmanan
> *Sent:* 16 August 2018 20:54
> *To:* arslist@arslist.org
> *Subject:* Sending answers to request via SB API
>
>
>
> Hi,
>
>
>
> We are on DWPA 1802 and I'm trying to created a request via Service Broker
> REST API using POSTMAN.
>
> I got a request ID back and it appears that I'm supposed to send the
> answers now before the request can be "submitted". So I used the endpoint "
> services/{serviceId}/questionnaire/answers" and filled up questionIds and
> answers based on a previous GET response. But this results in this error:
>
>
>
> Can not deserialize instance of java.util.ArrayList out of VALUE_STRING
> token at [Source: org.glassfish.jersey.message.internal.
> ReaderInterceptorExecutor$UnCloseableInputStream@6f58d5eb; line: 3,
> column: 11] (through reference chain: com.bmc.myservice.
> conditionalquestions.service.QuestionAnswer["answers"])
>
>
>
> This is the format I'm posting:
>
> {"questionnaireId":"123",
>
> "questionId":"6ddb9b15-ac0a-4ea9-6bde-f06501bc83cb",
>
> "answers":"PreconfigAns1",
>
> "questionId":"ff1063b0-d2da-6e44-a682-5f6bcad2c8e2",
>
> "answers":"PreconfigAns2",
>
> "questionId":"7998d1bd-2cf5-ccf0-8de5-476987c83b13",
>
> "answers":"blah",
>
> "serviceRequestId":"2156"}
>
>
>
> Could you please suggest how to resolve this?
>
> The first 2 questions are dependent dropdowns if that's relevant.
>
>
>
> Regards,
>
> Maheshwari L
>
>
>
>
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Sending answers to request via SB API

[Maheshwari Lakshmanan]

Hi,

We are on DWPA 1802 and I'm trying to created a request via Service Broker
REST API using POSTMAN.
I got a request ID back and it appears that I'm supposed to send the
answers now before the request can be "submitted". So I used the
endpoint "services/{serviceId}/questionnaire/answers"
and filled up questionIds and answers based on a previous GET response. But
this results in this error:

Can not deserialize instance of java.util.ArrayList out of VALUE_STRING
token at [Source:
org.glassfish.jersey.message.internal.ReaderInterceptorExecutor$UnCloseableInputStream@6f58d5eb;
line: 3, column: 11] (through reference chain:
com.bmc.myservice.conditionalquestions.service.QuestionAnswer["answers"])

This is the format I'm posting:
{"questionnaireId":"123",
"questionId":"6ddb9b15-ac0a-4ea9-6bde-f06501bc83cb",
"answers":"PreconfigAns1",
"questionId":"ff1063b0-d2da-6e44-a682-5f6bcad2c8e2",
"answers":"PreconfigAns2",
"questionId":"7998d1bd-2cf5-ccf0-8de5-476987c83b13",
"answers":"blah",
"serviceRequestId":"2156"}

Could you please suggest how to resolve this?
The first 2 questions are dependent dropdowns if that's relevant.

Regards,
Maheshwari L
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arinside download link

[Maheshwari Lakshmanan]

Hi listers,

arinside.org appears to be not reachable so I used the link in the
communities and reached http://173.249.157.224/.
However, the download link is not working - http://arinside.org/downloads/46
Does anyone know of an alternative? My desktop OS got restaged so I have to
set this up soon(hate it when devstudio hangs loading rships!!!).

Regards,
Maheshwari L

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MyIT email notifications - alternative place to check

[Maheshwari Lakshmanan]

Hi listers,

Do all MyIT email notifications get listed in the MyIT Admin Social tab?
Our PoC environment can't be smtp-enabled so we are trying to find
alternatives.
Is there an equivalent of Remedy's *AR System Email Messages* for MyIT?

Regards,
Maheshwari L

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RKM 7604 - rich text paste results in tool hanging

[Maheshwari Lakshmanan]

Hello ARSListers,


I have a customer with a 7.6.04 RKM trying to paste rich text into the RTF
field of a KA - RKM simply hangs at this point.


Is this a known issue? Is there a limit to the size of the rich text?


Thanks,

LM

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Re: BMC.REMEDY.ITSM.SOCIALCLOUD

[Maheshwari Lakshmanan]

Hi Brad,

We have myit 2.2(smartit disabled) and itsm8101.
The social plugin comes in as part of the ux patch and works to populate
data in shr cai social bridge form(myit <--> remedy).
We didnt have it in one of environments and as a result, the users couldn't
see any updates on their timeline(homepage, requests tab et al).
So I'm guessing data flows from remedy to mongo via social plugin...and
also to remedy(bridge) via social plugin.

Regards,
Maheshwari L
On 2 Sep 2015 10:02 pm, "BradRemedy"  wrote:

> **
> Hi
>
> Anyone know what BMC.REMEDY.ITSM.SOCIALCLOUD does specifically? I know it
> runs between MYIT and ITSM - just not sure what it does specifically and
> cannot find anything on the online docs.
>
> Cheers
> Brad
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Smart IT Configuration File

[Maheshwari Lakshmanan]

Please check connect.properties under apache/tomcat/external-conf to see if
ARS details are intact.
Datastore details would be accessible from the MyIT admin console(the
module via Remedy)..

Thanks  Regards,
Maheshwari L

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