Re: Knowledge Management Search
Yes I can see it in the console and it is already published, however I didn't run FTS engine and I don't know from where I can run it. Sent from Samsung mobile Tauf Chowdhury taufc...@gmail.com wrote: ** Can you see the article in the Knowledge Console? Is it Published? If so, then it probably hasn't been indexed yet by your FTS engine. Are you running FTS indexing? On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I created a lot of knowledge articles and try to use “Knowledge Management Search” either simple nor advanced search return value, I tried all options. Note:- I’m using version 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638tel:%2B20%280%291004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledge Management Search
Yes I'm running in a server group, so is there special configuration to handle FTS? Sent from Samsung mobile Tauf Chowdhury taufc...@gmail.com wrote: ** Ahh that is your issue. Searching for RKM articles outside of the console requires the FTS to be indexed. There are various docs on this as well as best practices. You'll need to enable it from the AR Server config. You'll need to take into other configs if you are running in a server group. Sent from my iPhone On Oct 31, 2014, at 10:26 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Yes I can see it in the console and it is already published, however I didn't run FTS engine and I don't know from where I can run it. Sent from Samsung mobile Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Can you see the article in the Knowledge Console? Is it Published? If so, then it probably hasn't been indexed yet by your FTS engine. Are you running FTS indexing? On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I created a lot of knowledge articles and try to use “Knowledge Management Search” either simple nor advanced search return value, I tried all options. Note:- I’m using version 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638tel:%2B20%280%291004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Knowledge Management Search
Virtual servers Sent from Samsung mobile William Rentfrow wrentf...@stratacominc.com wrote: ** What kind of servers are you running? Physical or virtual? William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Friday, October 31, 2014 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Knowledge Management Search ** Yes I'm running in a server group, so is there special configuration to handle FTS? Sent from Samsung mobile Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Ahh that is your issue. Searching for RKM articles outside of the console requires the FTS to be indexed. There are various docs on this as well as best practices. You'll need to enable it from the AR Server config. You'll need to take into other configs if you are running in a server group. Sent from my iPhone On Oct 31, 2014, at 10:26 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Yes I can see it in the console and it is already published, however I didn't run FTS engine and I don't know from where I can run it. Sent from Samsung mobile Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: ** Can you see the article in the Knowledge Console? Is it Published? If so, then it probably hasn't been indexed yet by your FTS engine. Are you running FTS indexing? On Thu, Oct 30, 2014 at 2:47 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, I created a lot of knowledge articles and try to use “Knowledge Management Search” either simple nor advanced search return value, I tried all options. Note:- I’m using version 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638tel:%2B20%280%291004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2014.0.4765 / Virus Database: 4040/8433 - Release Date: 10/22/14 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Knowledge Management Search
Dears, I created a lot of knowledge articles and try to use Knowledge Management Search either simple nor advanced search return value, I tried all options. Note:- I'm using version 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Wrong escalation execution time
Any updates..?? From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, August 19, 2014 12:05 PM To: arslist@ARSLIST.ORG Subject: Wrong escalation execution time Dears, Kindly help as I'm facing a critical issue, the escalations are running randomly regardless the execution time that it should execute in. For example I have escalation that has to run every minute however it is running after 30 min which causes a delay in other related work flows. Note:- I'm using 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Recall: Wrong escalation execution time
Mahmoud Mahdy-Mohamed, Vodafone Egypt would like to recall the message, Wrong escalation execution time. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Wrong escalation execution time
Please ignore last message, it was sent by mistake From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Sunday, August 24, 2014 1:57 PM To: arslist@ARSLIST.ORG Subject: RE: Wrong escalation execution time Any updates..?? From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, August 19, 2014 12:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Wrong escalation execution time Dears, Kindly help as I'm facing a critical issue, the escalations are running randomly regardless the execution time that it should execute in. For example I have escalation that has to run every minute however it is running after 30 min which causes a delay in other related work flows. Note:- I'm using 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Wrong escalation execution time
Dears, Kindly help as I'm facing a critical issue, the escalations are running randomly regardless the execution time that it should execute in. For example I have escalation that has to run every minute however it is running after 30 min which causes a delay in other related work flows. Note:- I'm using 7.6.04 SP4 Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Modify current out of the box pending reasons (Problem Management 7.6.04)
Dears, Please help as I'd like to modify the current pending reasons in Problem Management 7.6.04 however the property is dimmed. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modify current out of the box pending reasons (Problem Management 7.6.04)
I already overlaid the field “Investigation Status Reason”, however “Selection” property is still dimmed. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, August 11, 2014 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Modify current out of the box pending reasons (Problem Management 7.6.04) ** You'll need to overlay the field and add/modify items and do the same by adding/modifying records in the sys:status reason menu items form Sent from my iPhone On Aug 11, 2014, at 4:08 AM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help as I’d like to modify the current pending reasons in “Problem Management 7.6.04” however the property is dimmed. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Addmin new CI and service 7.6.04
Dears, Please advise as I'm trying to add new CI and service using 7.6.04 version but I don't know from where can I do this function. I'd like to add multiple via CSV file or one by one on Remedy form. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
error while opening Configuration Tool 7.6.04 SP4 IIS-Tomcat
Dears, I'm facing the below error after Mid-tier installation 7.6.04 SP4 IIS (Web server) Tomcat (JSP Engine). HTTP Error 404.0 - Not Found Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
error while installing BMC Atrium Core 7.6.04
Dears, Please help, I'm facing error while installing BMC Atrium Core 7.6.04 the error message Can't Access Tomcat Parameter. Verify that Tomcat is running when I'm asked to set java home used by Tomcat although I entered the same java home used in Tomcat installation while I was installing Mid-tier Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
error while installing BMC Atrium Core 7.6.04
Dears, Please help, I'm facing error while installing BMC Atrium Core 7.6.04 the error message Can't Access Tomcat Parameter. Verify that Tomcat is running when I'm asked to set java home used by Tomcat although I entered the same java home used in Tomcat installation while I was installing Mid-tier Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Change Management Asset management 7.6.04
Dears, Please I need your support to provide me with a document that illustrate the practical full cycle to create CRQ and how this will effect on Asset management specially In Inventory value. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)1004999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: mandatory product categorizations in 7.6.04
The problem is product categorizations in 7.6.04 in another form or popup so I'm asking and know well that I can change the property of the field to be Required however it can be done if I have the field in the same form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, April 24, 2013 6:34 PM To: arslist@ARSLIST.ORG Subject: Re: mandatory product categorizations in 7.6.04 ** Mahmoud, Have you attended any kind of BMC Remedy training? Have you read the manuals? So many of your questions would be answered by doing one or both of the above. All you have to do is make the fields you want completed required. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pallavi patwa Sent: Wednesday, April 24, 2013 8:49 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: mandatory product categorizations in 7.6.04 ** In ITSM Change Management , there are no admin configuration rules through which you can make product categorization mandatory while submitting Change Request . I thinks you need to go for customization for your requirement Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Wednesday, April 24, 2013 9:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: RE: product categorizations in 7.6.04 Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo Sent: Tuesday, April 23, 2013 6:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: product categorizations in 7.6.04 ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg
Re: product categorizations in 7.6.04
Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo Sent: Tuesday, April 23, 2013 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: product categorizations in 7.6.04 ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Copy from attachment pool to other in 7.1
I tried the proposed solution but in the same form (version 7.1)., it is not working. Kindly advice. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, April 24, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Copy from attachment pool to other in 7.1 ** Hi, Covered extensively in the BMC Communities. Here is one thread: https://communities.bmc.com/thread/79953 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: 24 April 2013 09:41 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Copy from attachment pool to other in 7.1 ** Dears, Please help me to copy data from attachment pool to other attachment pool in 7.1. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
mandatory product categorizations in 7.6.04
Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com From: Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Wednesday, April 24, 2013 9:48 AM To: arslist@ARSLIST.ORG Subject: RE: product categorizations in 7.6.04 Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of andres tamayo Sent: Tuesday, April 23, 2013 6:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: product categorizations in 7.6.04 ** hi there assuming you're using the best practice form there is a link on section links2 on left side menu, called categorizations 2013/4/23 Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com ** Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
product categorizations in 7.6.04
Dears, Please, I need your support to help me to show product categorizations part when I create new Change Request in 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: New features in Change Management 7.6.04 compared to 7.1
No, I don't have the release notes, can you send it to me please? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Sunday, April 07, 2013 6:02 PM To: arslist@ARSLIST.ORG Subject: Re: New features in Change Management 7.6.04 compared to 7.1 ** One assumes you have access to the release notes that would list those? Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: April 7, 2013 10:40 AM To: arslist@ARSLIST.ORG Subject: New features in Change Management 7.6.04 compared to 7.1 ** Dears, Please provide me with a presentation or document which illustrates the new features in change management 7.6.04 (ITSM and configuration) compared to 7.1 version. Thanks * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
New features in Change Management 7.6.04 compared to 7.1
Dears, Please provide me with a presentation or document which illustrates the new features in change management 7.6.04 (ITSM and configuration) compared to 7.1 version. Thanks * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error when installing SLM 7.604 SP1
The below is the error that I'm facing: Database connection failed; credentials may be incorrect or database may not be running or correctly configured; please press Previous to return to the database information. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Monday, February 11, 2013 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Error when installing SLM 7.604 SP1 ** ** What is the error you get? Sent from my BlackBerry(r) smartphone from !DEA From: Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Mon, 11 Feb 2013 08:43:34 + To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Error when installing SLM 7.604 SP1 Dears, Kindly I need your help as I'm facing a problem when installing SLM 7.6.04 SP1, I put the below parameters for DB ( I can log with these parameters to SQL server), however it gives me an error in installation. I'm wondering , what is the error..??!!. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error when installing SLM 7.604 SP1
Thanks Very much, It is resolved Now :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Gupta Sent: Monday, February 11, 2013 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Error when installing SLM 7.604 SP1 ** Please leave the instance name field blank and proceed with the installation. Regards, Abhishek gupta On Feb 11, 2013 2:54 PM, Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com wrote: ** The below is the error that I'm facing: Database connection failed; credentials may be incorrect or database may not be running or correctly configured; please press Previous to return to the database information. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Monday, February 11, 2013 11:10 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error when installing SLM 7.604 SP1 ** ** What is the error you get? Sent from my BlackBerry(r) smartphone from !DEA From: Mahmoud Mahdy-Mohamed, Vodafone Egypt mahmoud.mahdy-moha...@vodafone.commailto:mahmoud.mahdy-moha...@vodafone.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date: Mon, 11 Feb 2013 08:43:34 + To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Error when installing SLM 7.604 SP1 Dears, Kindly I need your help as I'm facing a problem when installing SLM 7.6.04 SP1, I put the below parameters for DB ( I can log with these parameters to SQL server), however it gives me an error in installation. I'm wondering , what is the error..??!!. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been
Default passpword for ARAdmin user on ARsystem version 7.6.04
Dears, Kindly I need your help to know the default password for ARsystem DB; user Name ARAdmin , I was asked to put the password when installing Service Level Management 7.6.04. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Load balancer document for 7.6.x
Hi guys, I need your help to provide me with any documentation about load balancer configuration document for 7.6.x. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
bmc atrium orchestrator
Dears, I need your help to know if I can integrate bmc atrium orchestrator with ARS modules as I saw a demo and it is a very fantastic tool. Is it require any payments for license, however I bought a license for CMDB..?? and with which ARS version I can use this tool.??. Please advice, Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Print form from IE
I think you mean client, am I right..?? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD903E.334AE1D0] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Print form from IE
Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD903F.4DB02020] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eg * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Print form from IE
This button appears in the client but I can't find it in web client I think it is a strange behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** Oh - ha :) I assumed you were referring to ITSM. You'll need to add a button to exec an AR System or Crystal Report for the users to print :( Else - print screen using default browser print functionality or with browser screen capture plugin. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM To: arslist@arslist.org Subject: Re: Print form from IE ** Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD9040.5BACF260] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone
Re: Print form from IE
Thanks, for your reply From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** It's as designed. The print button on win32 client is just doing a screen print is it not? Same thing can be accomplished in web browser print. But to actually produce something useful if you have a lot of long character fields is to design an AR System, crystal or other analytical report and create a custom button to launch that report for that record from the button. e.g. We did not like AR System report basic functionality, and did not have BOXI when on 7.5 - so we designed some MS SSRS reports and created a button to launch this reports from the record. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:10 AM To: arslist@arslist.org Subject: Re: Print form from IE ** This button appears in the client but I can't find it in web client I think it is a strange behavior. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** Oh - ha :) I assumed you were referring to ITSM. You'll need to add a button to exec an AR System or Crystal Report for the users to print :( Else - print screen using default browser print functionality or with browser screen capture plugin. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 10:03 AM To: arslist@arslist.org Subject: Re: Print form from IE ** Yes, I found it but I can't find this button on my custom form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, September 11, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: Print form from IE ** At the bottom of the form next to resolve [cid:image001.jpg@01CD9047.6CE61C30] Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone Egypt Sent: Tuesday, September 11, 2012 9:45 AM To: arslist@arslist.org Subject: Print form from IE ** Dears, Please I need your advice as I'm trying to print a form from 7.6.04 SP2 in Internet explorer but I can't find the Print button on the form however I can find this capability in client. Thanks, Best Regards, Mahmoud Mahdy Mohammed,PMP | Business Process Automation Technology | Products Services Delivery Phone: +20(0)104999638 Mail: mahmoud.mahdy-moha...@vodafone.commailto:mohamed.abdel-haf...@vodafone.com * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary
