Re: Remedy 6.3 Patch 20 ( DST ) (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I would strongly suggest you export all of your license keys to a file as well. I installed patch-20 on my development box with no issues, but lost all of my keys when I installed on production. Support was gracious enough to let me know that should not have happened. Good luck! --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- ** I know we have discussed this before but I was wondering if any of you have seen any new problems loading patch 20 for the DST fix. I am running the following: Remedy 6.3 Oracle 10g patch 18 Unfortunately I do not have a development server so once I install patch 20 thats it. -- Katherine __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: License Question: Helpdesk vs ServiceDesk (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE My understanding is you will need to purge the license and then have licensing generate a Help Desk 6.0 key. If you're setting up a second instance of Remedy you can always ask for a 90-day demo license. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Tuesday, February 27, 2007 11:58 AM To: arslist@ARSLIST.ORG Subject: License Question: Helpdesk vs ServiceDesk Will service desk (ITSM 7) licenses work with Helpdesk 6? For example if I were to apply service desk floating licenses to my Helpdesk 6 server, would I be able to use those licenses? Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Remedy Admin: Where do I go from here ? (UNCLASSIFIED)
** Classification: UNCLASSIFIED Caveats: NONE John, Here are some links I've found valuable in the past. Good luck out there! http://www.mattreinfeldt.com/site/ http://www.remedytools.com/downloads.htm http://www.arsdeveloper.com/index.htm http://www.soton.ac.uk/~_remedy/ http://www.remedy.com/customers/dev_community/Tipsarchive.htm and the arlist archives... http://listserv.rbugs.com/archives/arslist.html --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard RichterSent: Thursday, November 02, 2006 10:24 AMTo: arslist@ARSLIST.ORG Subject: Re: Remedy Admin: Where do I go from here ? ** John, I would look into the "BMC Remedy AR System 7.x: Application Requirements Analysis, Design, & Development" class when they offer it. I had the 6.0 one and it gives you a lot to think about from the design point of view. Also you might want to look at ITIL. Howard Richter On 11/2/06, Mary Dollus <[EMAIL PROTECTED]> wrote: ** Hi John, I was in class with ya! Glad you found the list,,, it's been SO helpful over the years…. There is a wealth of information on here and everyone is so willing to offer assistance. Our jobs would be MUCH more difficult without this valuable site! Take care and Have fun remedying! J Mary Dollus generationE Technologies From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Thursday, November 02, 2006 7:53 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Admin: Where do I go from here ? John: You've been 'winging it' for over two years? Great, you have the best teacher, experience. We here on the 'list are the next resource. If you are trying something new or something breaks, you can always ask here. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mosco, John D.Sent: Wednesday, November 01, 2006 5:19 PMTo: arslist@ARSLIST.ORGSubject: Remedy Admin: Where do I go from here ? ** All, I just returned from Remedy Admin 2 (ver.7); I have basically been winging it for nearly 2 years now and finally got some training. Can anyone please direct me to resources beyond the two books I took away from the class ? Things that you have found helpful etc. Thanks, John Mosco W01/GS-11 IT Coordinator Customer Support Manager Pennyslvania Army National Guard JFHQ J6 Com: 717-861-8143 DSN: 312-491-8143 Fax: 717-861-8414 'We the people' __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Howard RichterRed Hat Certified TechnicianCompTIA Linux+ CertifiedFax= (786) 551-3273 E-Mail = [EMAIL PROTECTED] Resume' = http://www.richter-home.net/live/resume.pdf __20060125___This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE __20060125___This posting was submitted with HTML in it___
Re: New SupportWeb browser support (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Your wish will be granted on 11/19/06 when BMC moves to the new customer support site... Browser Requirements To utilize the New BMC Support Central, you will need to deactivate pop-up blockers and ensure you are using one of the following browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Mozilla version 1.7 or higher --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Monday, November 06, 2006 8:59 AM To: arslist@ARSLIST.ORG Subject: OT: New SupportWeb browser support All - Please please please... I encourage each and every one of you who use Firefox to submit a ticket to Remedy Support requesting that they add support for Firefox to the new support site. Knowing how much is paid for support; you'd think they could dedicate an hour or two for cross-browser compatibility checks/development. grr. I mean, who uses Netscape nowadays? (no flames please!) :-) This was the response to my request submitted this morning: Hi Tony, We inform you that Mozilla Firefox browser 1.7 and higher is not supported by the web self-service. They are updating the documentation on the web to reflect this. This leaves the following as supported browsers: Internet Explorer version 6 or higher Netscape version 7.2 or higher Sorry about that. Please notify us if this helps you. Regards, BMC Customer Care -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Best Way to find a form (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Here is yet another solution for you...Save the below text into a text editor, search for the known form name and find the alias to the right or left. --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- Form Name Form Alias Singular Form Alias Plural ARDialog:DiaryUpdate Enter Text Enter Text ARDialog:YesNo Question Question ASN:Process Configure Assignment Process Configure Assignment Process ASN:ProcessDialog Select Process Select Process AST:Application Asset Software Details Asset Software Details AST:AppSettings Asset Inventory Settings Asset Inventory Settings AST:Asset Asset Record Asset Records AST:AssetAssociations Asset Association Asset Association AST:AssetCost Create Asset Depreciation Create Asset Depreciation AST:AssetDiscovery Asset Discovery Asset Discovery AST:AssetLease Lease Contract Lease Contracts AST:AssetMaintenance Maintenance Contract Maintenance Contracts AST:AssetSoftware Software Contract Software Contracts AST:AssetSupport Support Contract Support Contracts AST:AssetWarranty Warranty Contract Warranty Contracts AST:Component Component Record Component Records AST:Configuration Configuration Configurations AST:ConfigurationApprovalProcess Configure Configuration Approval Process Configure Configuration Approval Process AST:ConfigurationCheckInventory_dlg Configuration Details Configuration Details AST:Configurations_dlg Manage Configurations Manage Configurations AST:ConfigurationSearch_dlg Search for Items Search for Items AST:Contract Payments Contract Payment Contract Payments AST:DefineTopologyRelation Define Topology Relationship Define Topology Relationship AST:DeleteAssets Delete Assets Delete Assets AST:dlgReconcileCostsYesNo Yes Or No Yes Or No AST:dlgSaveDepreciationYesNo OK Or Cancel OK Or Cancel AST:dlgSelectASTIndivGroup Asset Person Type Asset Person Type AST:dlgSelectASTUserOwner Asset Person Role Asset Person Role AST:dlgSelectSchedule Select Schedule Select Schedule AST:EnterAssigneeName_dlg Enter Assignee Name Enter Assignee Name AST:Hub Asset Hub Details Asset Hub Details AST:Inventory Management Inventory Management Inventory Management AST:Inventory Transactions Inventory Transactions Inventory Transactions AST:IP Address Management Network Information Network Information AST:Keys and Versions Keys and Versions Keys and Versions AST:Laptop Asset Laptop Details Asset Laptop Details AST:Mainframe Mainframe Details Mainframe Details AST:Mainframe LPAR Mainframe LPAR Details Mainframe LPAR Details AST:ManageContractdlg Manage Contract Information Manage Contract Information AST:ManageInventorydlg Manage Inventory Information Manage Inventory Information AST:MenuItem_LT AST Menu Item AST Menu Items AST:OutageDescriptionDlgYesNo OK Or Cancel OK Or Cancel AST:OutageLog OutageLog OutageLog AST:Printer Asset Printer Details Asset Printer Details AST:PurchaseLineItem Purchase Line Item Purchase Line Items AST:PurchaseOrder Purchase Order Purchase Orders AST:PurchasePlaceOrder_dlg Place Purchase Order Place Purchase Order AST:PurchaseRequisition Purchase Requisition Purchase Requisitions AST:PurchaseReturn Return Returns AST:PurchasingCommon_dlg Purchasing Dialog Purchasing Dialog AST:ReconcileAssets Reconcile Assets Reconcile Assets AST:Router Asset Router Details Asset Router Details AST:Schedule Criteria Schedule Criteria Schedule Criteria AST:Schedule View View Schedule View Schedule AST:Server Asset Server Details Asset Server Details AST:Workstation Asset Workstation Details Asset Workstation Details CBK:ChargeBack Charge-back Charge-backs CBK:ChargeBackStatusMessagesdlg Process Status Message Process Status Messages CBK:ConfigCBKTimePeriods Configure Charge Back Time Period Configure Charge Back Time Period CBK:CostReportdlg Cost Management Report Cost Management Report CBK:GenerateChargeBackStatus ChargeBackStatus ChargeBackStatus CBK:ManageCostdlg Cost Management Console Cost Management Console CBK:TimePeriods Charge-back Date Charge-back Dates CHG:ApprovalID Change Approval ID Change Approval ID CHG:AppSettings Change Management Settings Change Management Settings CHG:Change Change Request Change Requests CHG:ChangeJoinAPDetail Change Approval Detail Record Change Approval Detail Record CHG:ChangeJoinAPDetailSig Change Request Signature Line Change Request Signature Line CHG:ConfigApprovalNonUrg Non-emergency Change Approval Non-emergency Change Approval CHG:ConfigApprovals Configure Approvals Configure Approvals CHG:dlgAddApprovCategory Add Approver Designation Add Approver Designation CHG:dlgAddApprover Select Approver Select Approver CHG:dlgApprConfirmDesigDelete Confirm Delete Confirm Delete CHG:dlgApprConfirmReject Confirm Signature Rejection Confirm Signature Rejection CHG:dlgApprRoleMemb
Re: import data to a form (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Anthony, The easiest way to accomplish this would be to import the records using the Remedy Import tool located in program files. Basically you open the form, open the .csv data file and map the values. It's often worthwhile to look duplicate Request ID and Data tab in preferences before you begin/ If you've never used the tool before I would suggest testing first with just a few records. --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Caressimo Sent: Friday, December 15, 2006 9:04 AM To: arslist@ARSLIST.ORG Subject: import data to a form Hi all, If I have a form and i have data in an excel file, what is the best way to import that into Remedy? thanks, anthony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Issue with Change Requests (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I recall running into the same issue after I upgraded. On the filter CHG:CHG-CheckAssignments0-1 change the set field if action to $Assignee Login Name$ from the value original value of $Supervisor Name+$ --- Ryan M. Mench Remedy Development Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 ( (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Friday, December 08, 2006 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with Change Requests Did you already change the Group name on the ticket? And Do you have your Remedy Agents (who are in APP-Support) in a Support Group? It depends on how you want the product (Remedy) to conform to your organization, or vice-versa... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Friday, December 08, 2006 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with Change Requests I am on patch 18. On my change request there is no assigned to field. Just Supervisor. It is also the Supervisor who does the work. In my area the supervisor doesnt mean the "manager type". So when I choose the "Supervisor+" from the drop down nothing will show up in the Supervisor+ queue. Its only when I put in their userid. First letter and last name. I am new to all of this so this is probably a pretty easy fix.. thanks for everyones help. katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Is there a way to set the default size of the 6.3 client window? (UNCLASSIFIED)
smime.p7m Description: S/MIME encrypted message
Re: VMWare and ARS 7.0.1 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I attempted to stand up a Virtual box using VMWare 2.x and was not very successful. I ran into a lot of time out issues and decided it was not worth the trouble after learning that BMC does not support Virtual environments. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gray, Alexander Sent: Wednesday, January 10, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: VMWare and ARS 7.0.1 Okay so we have a virtual server farm, running VMWare 2.x. ARS 7.0.1 running as a virtual server. We are using ITSP 4.0 application 1 CPU, 3.6 GB RAM. On average with an 80 user load we are looking at about 30 - 50 second inserts I have never seen performence this bad. I am womdering if anyone has been using a virtual environment with remedy successfully with user loads of 80 and higher Help! Alexander P. Gray Operations Planning Manager, ITS/ICS COE, Infrastructure & Technology [EMAIL PROTECTED] [EMAIL PROTECTED] --- 703. 676. 2375 (office) 703. 932. 9979 (nextel) 703. 676. 6137 (fax) Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: VMWare and ARS 7.0.1 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE "Partial support indicates that BMC Remedy will accept problems reported in the virtual environments specified below but we reserve the right to request customer assistance in problem determination, INCLUDING RECREATING THE PROBLEM ON A NON-VIRTUAL ENVIRONMENT" --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Wednesday, January 10, 2007 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: VMWare and ARS 7.0.1 (UNCLASSIFIED) > after learning that BMC does not support Virtual environments. Just wanted to mention that BMC does support AR System and ITSM in specific virtual environments as defined in the Statement of Direction/Product Change Notice available on Support Central: http://www.bmc.com/products/documents/68/66/66866/66866.pdf This support was first added (and therefore tested) in AR System 7.x. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mench, Ryan M CTR USA DOIM Sent: Wednesday, January 10, 2007 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: VMWare and ARS 7.0.1 (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I attempted to stand up a Virtual box using VMWare 2.x and was not very successful. I ran into a lot of time out issues and decided it was not worth the trouble after learning that BMC does not support Virtual environments. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gray, Alexander Sent: Wednesday, January 10, 2007 8:43 AM To: arslist@ARSLIST.ORG Subject: VMWare and ARS 7.0.1 Okay so we have a virtual server farm, running VMWare 2.x. ARS 7.0.1 running as a virtual server. We are using ITSP 4.0 application 1 CPU, 3.6 GB RAM. On average with an 80 user load we are looking at about 30 - 50 second inserts I have never seen performence this bad. I am womdering if anyone has been using a virtual environment with remedy successfully with user loads of 80 and higher Help! Alexander P. Gray Operations Planning Manager, ITS/ICS COE, Infrastructure & Technology [EMAIL PROTECTED] [EMAIL PROTECTED] --- 703. 676. 2375 (office) 703. 932. 9979 (nextel) 703. 676. 6137 (fax) Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: SMS Discovery service (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Theodore, I am going through the pain of configuring the SMS discovery service as well, but I have yet to see the error you described. Just curious, is 5.6 a new install? The reason I ask is EIE 7.0 is compatible with Remedy 6.0 and abovecould save you some upgrade pain in the future. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Simmons, Theodore J. Sent: Wednesday, January 31, 2007 1:07 PM To: arslist@ARSLIST.ORG Subject: SMS Discovery service Hey all, I have installed BMC Discovery Service 2003 for 5.6 and created an exchange to the SMS_Computer Systems, and when the exchange begins to run, I get a weird error in the debug log. AR System key list created in form 'AST-SMSCompSysStage' [14:48:07,01/31/07] - SMSAdapter.GetKeyList creating key list without any query [14:48:07,01/31/07] - SMSAdapter key list created using sql command: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Data query: SELECT DISTINCT ResourceID FROM SMS_G_System_COMPUTER_SYSTEM ORDER BY ResourceID [14:48:07,01/31/07] - Changing AR System key ResourceID to data type 2 to match vendor field type. [14:48:07,01/31/07] - Start to sort AR key list. [14:48:07,01/31/07] - Duplicate key found:Key [1]: 10066 [14:48:07,01/31/07] - Duplicate key found:Key [3]: 10075 [14:48:07,01/31/07] - Duplicate key found:Key [5]: 10109 [14:48:07,01/31/07] - Duplicate key found:Key [7]: 1011. .. And this list extends on for about 400 entries or so, any ideas? As per usual I am having issues with the BMC KB today. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Downloading Patch 20 (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I have patch 20 for windows if that is the one you are needingcan't help you on the UNIX patch though. --- Ryan M. Mench Remedy Development United States Army Directorate of Information Management (DOIM) 6151 Specker Ave, Bldg 1550, Rm 2210 Fort Carson, CO 80913 (719)524.0514 --- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Wollman Sent: Thursday, February 01, 2007 8:49 AM To: arslist@ARSLIST.ORG Subject: Downloading Patch 20 ** Listers- Does anybody successfullty downloaded patch 20? I've tried from multiple browesers and FTP clients and the closest i get is ftp in internet explorer which requires me to download every file individually. it is very, very frustrating. Do any of you have the whole patch zipped or tar'd? Thank you Matthew L. Wollman Supervisor of Faculty & Staff Help Desk Services Faculty of Arts & Sciences Computer Services Office (617) 496-8947 Cell (617) 285-6952 [EMAIL PROTECTED] Harvard University 1 Oxford Street Science Center B14E Cambridge, MA 02138 Would you like to comment about the service you receive from FASCS? Now you can! An online survey is available at: http://www.fas.harvard.edu/~fascs/survey.html __20060125___This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
