Re: Slow server starts
William, There is a bug in SP1. We experienced the same issue and were told to get to SP2 to fix this. We are running SP2 in Dev now and its only taking about 5 minutes to restart but we don't have a fully populated DB/load on it yet from our prod image. Mike Hamner U.S. Department of Interior From: William Abdo william.a...@verio.net To: arslist@ARSLIST.ORG Date: 03/01/2012 11:43 AM Subject:Re: Slow server starts Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Thanks David Easter , I know we are using the max of 20 preload threads, however I do need to check on the firewall or other latency-creating mechanic between the server and the DB. If you think of anything else my ears are open. Respectfully, William From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 01, 2012 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** Additional ideas: 1. Check to see if your network operations team has inserted a firewall or other latency-creating mechanic between the server and the DB. General database tips To avoid a decline in the BMC Remedy AR System server performance, remember the following tips: · Do not use a firewall between the BMC Remedy AR System server and database tiers. This can impact performance significantly. […] 2. Check to see if you are taking advantage of preload threads: Faster server initialization You can now configure the server to use multiple threads (known as “preload threads”) when loading the cache from the database. This option allows the server to make better use of system resources such as CPU and network bandwidth, and can greatly reduce the time required to load the cache at server initialization. This option can also be configured for use during run time. For information about using this option, see “Using preload threads” in the Configuration Guide. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: Thursday, March 01, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: Slow server starts ** William, I got the same issue on MS SQL on a remote server and find it very slow to start-up. Are you using FQDN (fully qualified domain name) for all server references within BMC? With a correct setup in you DNS servers it should not make a difference. I found that we had less issues and quicker startup if I used FQDN for all server references. Your RAM your your mid-tier sounds low to me. Bring it up to 4 CPU's and minimum 4 GB RAM. This make no difference in start up for the app server. ~ Terje Sent from my iPad On 1 Mar 2012, at 16:26, William Abdo william.a...@verio.net wrote: ** Hi All, I am respectfully asking for your wisdom in an issue I am having. I have noticed that our virtual servers are taking upwards to 45 minutes – 1 hour to start-up. This is unacceptable and I am currently in a guessing game for the true cause. Memory, connections, … 1 physical 124 gig running 6 virtual machines 4- 12 gig ARS servers 2- 2 gig mid-tiers All running Windows 2008 ARS 7.6.04 ITSM Suite 10 gig single nic 1 gig network pipeline The Oracle database is on a different machine. It used to take about 20 minutes to start and now it is upwards to 45 min to an hour. Do you have any suggestions for this issue? Respectfully, William This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Verio, Inc. makes no warranty that this email is error or virus free. Thank you. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email message is intended for the use of the person to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error,
Re: Hcnfyfdgic
à -- Sent from my BlackBerry Wireless Handheld - Original Message - From: Meyer, Jennifer L [jennifer.me...@nc.gov] Sent: 08/29/2011 07:21 PM GMT To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic That 'splains lots. I've got a secure pass-thingy on my phone to keep it out of kids' hands. My husband knows the pass-thingy, but not how to use email. There are many kinds of security. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, August 29, 2011 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic LOLjust a bit of backgroundJaspal's son got hurt and had to go to the doctor this morningI MUST assume that his son got a hold of his phone and sent that message 'on his behalf'I almost fell out of my chair laughing when I saw this come across the list this morning :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Parrish Sent: Monday, August 29, 2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic Danny, It's not what was said, but the way it was said. And I agree with you. Couldn't have said it better, maybe just differently: HHHgggfhgs and then Phbz Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc. See the difference in how I said it? Scott -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, August 29, 2011 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: Hcnfyfdgic Well said, couldn't agree more ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jaspal Sent: 28 August 2011 19:24 To: arslist@ARSLIST.ORG Subject: Hcnfyfdgic Phbz Vggfhgsjdgjddhdnekwkwkwekeheheehejejejdhdhdjhhdhddhdhghjkltyijcg hvvczdasdghbnmmmbdfchbBsbsbdvsvshejshqbbwbsbebdbkjbvc. Thanks Jaspal S Rawat 720-937-9072 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Row Level Security
-- Sent from my BlackBerry Wireless Handheld - Original Message - From: Vikram [vkulka...@columnit.com] Sent: 08/26/2011 10:49 AM AST To: arslist@ARSLIST.ORG Subject: Re: Row Level Security What if we dont have any ITSM solution implemented and have home grown system for Customer support and ticketing? in that case we wont have any company created and hence no group for that company.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Row Level Security
-- Sent from my BlackBerry Wireless Handheld - Original Message - From: White, Michael W (Mike) [michael.wh...@verizon.com] Sent: 08/26/2011 11:15 AM AST To: arslist@ARSLIST.ORG Subject: Re: Row Level Security Row-level security can be applied a number of ways. Assignee Group (Field 112) is common and easy. Add it to your form and populate it with the group(s) that you want to grant whatever access to. You'll obviously want to implement workflow to manage it - set it for new records, reset it on behalf of changes, whatever. Field ID 1 (Request ID) controls record access itself. Set Assignee Group View or Change to it. The target group will have the intended access on a per-row-basis. Dynamic groups are another way. They provide much more granular control. Create groups with ids 6 and higher. In your form, you add fields with the same ids. In your field permissions, such as Field ID 1, you assign the intended permission to whichever group name you used to provide the permission. This supports both groups and users (delimited with single quote). Also supports multiple fields/groups (many of them could introduce a performance issue based on total number of groups, number of fields in a form, etc.). Best to read-up on them in Remedy documentation. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Friday, August 26, 2011 10:49 AM To: arslist@ARSLIST.ORG Subject: Re: Row Level Security What if we dont have any ITSM solution implemented and have home grown system for Customer support and ticketing? in that case we wont have any company created and hence no group for that company.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
Æå -- Sent from my BlackBerry Wireless Handheld - Original Message - From: Sergio Tomillero [stomill...@gmail.com] Sent: 05/31/2011 03:57 AM MST To: arslist@ARSLIST.ORG Subject: Re: Asset Management. Cannot access to records if I am not a Remedy Administrator Hi Yair, Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same. The problem goes on. 2011/5/31 Yair Mayer [via ARS (Action Request System)] ml-node+6422143-16662512-76...@n2.nabble.com ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6422143i=0 wrote: ** Thanks Rick But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6419886code=c3RvbWlsbGVyb0BHTUFJTC5DT018NjQxOTg4NnwxODIyMDA3ODkx. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422234.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access
Re: Asset Management. Cannot access to records if I am not a Remedy Administrator
-- Sent from my BlackBerry Wireless Handheld - Original Message - From: Sergio Tomillero [stomill...@gmail.com] Sent: 05/31/2011 03:57 AM MST To: arslist@ARSLIST.ORG Subject: Re: Asset Management. Cannot access to records if I am not a Remedy Administrator Hi Yair, Thanks for your input. Roles are set for viewers. In fact, I have compared them with other environment where the problem does not happen and the configuration is the same. The problem goes on. 2011/5/31 Yair Mayer [via ARS (Action Request System)] ml-node+6422143-16662512-76...@n2.nabble.com ** are roles set for viewers? in the roles form, Application: BMC:Atrium CMDB Role: CMDB Data View All to group: CMDB Data View Group before i defined that, none admin users couldn't even view a single CI. On Mon, May 30, 2011 at 8:22 PM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6422143i=0 wrote: ** Thanks Rick But I have checked and licences are ok. I have created new users, deleting and assigning new licenses, and the problem goes on. Also Asset Viewers do no need license and they neither can see the cis, because of the error message. 2011/5/30 Rick Cook [via ARS (Action Request System)] [hidden email]http://user/SendEmail.jtp?type=nodenode=6419952i=0 ** It sounds like your system isn't recognizing licenses. I would look at it from that angle. Rick On May 30, 2011 10:01 AM, Sergio Tomillero [hidden email]http://user/SendEmail.jtp?type=nodenode=6419899i=0 wrote: Hello, Since some days ago I am having an strange error which I do not find a solution. I log into Remedy and I clic on Asset Management Console. At the moment of loading the form, I receive the next error message: ARERR [333] You do not have access to the field. : 490008000 This field comes from BMC.CORE:BMC_BaseElement and have as permissions: CMDB Write Security, the same as many fields of this form. This situation did not happen before and no significative change as been made in the application. If I log as Remedy Administration, the problem does not happen but naturally I am not going to turn to Asset Users and Asset Viewers as administrators. Any idea? Thank you in advance. Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419886.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419899.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click here. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: Re: Asset Management. Cannot access to records if I am not a Remedy Administratorhttp://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6419952.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1093659.n2.nabble.com/at Nabble.com. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422143.html To unsubscribe from Asset Management. Cannot access to records if I am not a Remedy Administrator, click herehttp://ars-action-request-system.1093659.n2.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=6419886code=c3RvbWlsbGVyb0BHTUFJTC5DT018NjQxOTg4NnwxODIyMDA3ODkx. -- __ Sergio Tomillero Fujitsu Technology Solutions Web: http://es.fujitsu.com/ -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Asset-Management-Cannot-access-to-records-if-I-am-not-a-Remedy-Administrator-tp6419886p6422234.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access
Re: Best practices for deploying and maintaining multiple Remedy environment tiers
Chuck, We are looking into utilizing this process to create multiple environments as well. Any chance you could share your checklist with us that you use to cleanup after the clone? Any issues with directory structures having the host name imbedded in them or with the DB? Mike From: Chuck cpg...@gmail.com To: arslist@ARSLIST.ORG Date: 04/20/2011 04:34 PM Subject:Re: Best practices for deploying and maintaining multiple Remedy environment tiers Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG That is how we did it, initially we installed the AR Core and ITSM apps on a VM, did all the necessary customizations and configurations and just cloned the VM for the QA and Prod environments by changing the appropriate values in the ar.conf and host files), But once established we just used Dev Studtion to migrate wf changes and import tool to migrate data changes, which requires no prod down time. You can use migrator, just ensure when migrating workflow and forms, to set the attributes, so that associated items don't inadvertently get migrated that you don't want migrated (See tools - options) On Apr 20, 10:34 am, Remedy Guru remedyguru4...@gmail.com wrote: Hello, We recently undertook the implementation of a new Remedy ITSM 7.6.04 system (no existing system) that includes Incident and Knowledge Management. Our implementation is 100% virtual on VMware ESXi 4.1. We intend to follow industry best practices and the ITIL model for development, such that we will have a Remedy development, test, stage, production, and training environment. We understand that we can use tools such as Migrator to move data between tiers. However, what is the recommended method for the installation and deployment of each tier? Is it better to VMware clone one environment to another, changing computer names and IP addresses using appropriate Microsoft / VMware tools and then manually changing the Remedy configurations, or a fresh install of Remedy in each environment and focus only on using Migrator to keep data in sync? We are at odds with keeping Remedy configurations identical between tiers (solution is to clone) and missed settings changes / integrity / stability of each Remedy configuration between tiers (solution is to fresh install each). Any input / advice would be greatly appreciated. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
