Re: 30+ million rows in the CMDB
Hi Doug, Thanks very much for your response. You have answered my question. We only use ITSM out-of-the-box so I will assume that all ITSM and Atrium workflow has been built to use indexes and therefore there is a low risk that we will see any inefficient queries. We will also be looking at moving our CMDB services onto a separate server and then we re-balance our server groups as you have suggested. Regards, Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: 21 December 2012 18:18 To: arslist@ARSLIST.ORG Subject: Re: 30+ million rows in the CMDB ** Mike, To answer your questions: 1. Yes 2. No significant additional performance impact vs. 1 million 3. Yes I hope this is clear and I am sure that there are no further questions on this topic.. OK, maybe some additional comments would be useful? I am going to start with the third question - Is anyone already doing this? We have at least 10 customers with CMDBs IN PRODUCTION that are at 30M or more records. We in fact have several customers at the 70 and 80M range currently and two who expect to be in the 150 to 220M range within a year to 18 months. They are managing their configurations, they load updates, they normalize, they reconcile, they have their incident/change/other processes tied to the CMDB. This is being used as the enterprise CMDB and as the master control point of configuration. So, yes, we have customers (and more than one) doing things to larger than the scale you are talking about. Now, back to question 1 - Is it practical? Yes, it is practical. If you have that many things in your environment and you are tracking the configuration of your environment, then that is what you need. It is practical to have many items in the store. Databases are designed to handle multi-millions of records quite well. In fact, 30 million records in a table is not really a big issue for an enterprise database. There are many tables in large scale enterprises of this size or larger in many different applications - think credit card transactions or bank records or sales or inventory records for large organizations. On to the topic of performance impacts. Of course, if you have 30 million records in a table and you do a query that is inefficient and triggers a table scan, it will be slow. However, if you have 1 million records (or 500,000 records) in a table and you do a query that is inefficient and triggers a table scan, it will be slow. Sure, the 1 million record query may be slow and take say 1 minute and the 30 million record query would be slow and take 15 minutes. But, really, if it takes a minute it is over reasonable wait time already. The key to any large data store is to NEVER EVER EVER query such that a table scan is triggered (unless you really mean it and understand what you are doing). The key is good indexing. The way that the CMDB is accessed always uses indexes. The only time there is the risk of a non-indexed query is when some API program is going direct or when you go to the CMDB query screen directly and just search for a CI or relationship and specify bad queries. So, sure, you need to control the access to direct querying and you need to pay attention to that, but the normal use of the CMDB is just fine and does not cause an overall impact to ITSM or the CMDB or to the AR System environment. Now, with this scale of data, there are various configuration choices you may want to make because this volume means lots of data loaders and lots of reconciliation and lots of overall CMDB processing. So, you may want a dedicated server in the server group (not behind load balancer and all CMDB loaders go to that server and reconciliation runs on that server and so on) This isolates the load and prep work. Then, all servers can query (using indexed queries) the data. This is a common configuration choice in environments with large CMDBs. Easy to configure, fully supported with standard functionality of the system. Hopefully, this gives a bit of insight into your questions and helps you with your implementation. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Friday, December 21, 2012 4:43 AM To: arslist@ARSLIST.ORG Subject: 30+ million rows in the CMDB ** Hi all, Let's say that we have a requirement to load 30million records into the CMDB and there is a good business justification. 1. Technically, do you think this is good practical? 2. How would it impact ITSM or CMDB performance? 3. Is anyone already doing this? My thought is that since all 30m records would have to go
30+ million rows in the CMDB
Hi all, Let's say that we have a requirement to load 30million records into the CMDB and there is a good business justification. 1. Technically, do you think this is good practical? 2. How would it impact ITSM or CMDB performance? 3. Is anyone already doing this? My thought is that since all 30m records would have to go into BaseElement, there must be an impact to overall performance since BaseElement is queried on a regular basis. I assume that most queries will be indexed correctly, however, my concern is that one or two irregular queries on the form would have a serious impact. Thanks and Merry Christmas. Mike. Remedy ITSM 7.6.04 AIX 6.1 Oracle 11g This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
v8.0 Preconfigured Stack Installer
Has anyone used the ITSM 8.0 stack installer for the following configuration: Windows 2008 64it Standard, Oracle 11g 64-Bit Standard I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem to point to an unknown server vw-snj-rem-qa11. The installer does not seem to accept the server name and database which I entered during the installation. Mike. This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: v8.0 Preconfigured Stack Installer
My installation seems to complete successfully, besides getting some minor duplicate index errors, but the installer didn't update any of the 'cfg' configuration files. The ar.cfg also had an Oracle-Two-Task entry to some default remote database. I tried quite a few times. I have plenty of resource, and followed the instructions (I had to increase my redo log size). Remedy fails to start, even if I change my computer name to match the ar.cfg entry. Midtier installed ok. No luck. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: 17 December 2012 12:56 To: arslist@ARSLIST.ORG Subject: Re: v8.0 Preconfigured Stack Installer ** I tried failed and finally used the separate installers. The stack installer failed to concatenate the server name drive space. Example: \\servernameD:\BMCSoftwarefile:///\\servernameD:\BMCSoftware should have been \\servername\D:\BMCSoftwarefile:///\\servername\D:\BMCSoftware - the slash between servername and drive letter was missing. The error returned was Access denied. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Monday, December 17, 2012 7:52 AM To: arslist@ARSLIST.ORG Subject: v8.0 Preconfigured Stack Installer ** Has anyone used the ITSM 8.0 stack installer for the following configuration: Windows 2008 64it Standard, Oracle 11g 64-Bit Standard I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem to point to an unknown server vw-snj-rem-qa11. The installer does not seem to accept the server name and database which I entered during the installation. Mike. This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: v8.0 Preconfigured Stack Installer
Yep, both Remedy and Portmapper services exist. I had to change the computer name and change OracleTwo-Task to Oracle-SID in the ar.cfg before I tried to start Remedy. I even had to change the java path in the armonitor.cfg was also wrong. The arerror.log is huge on startup. I think it racked up about 25Mb during the start. The installation has obviously failed somewhere, but the actual installation log file did not really suggest there were any major errors. Mike. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: 17 December 2012 13:18 To: arslist@ARSLIST.ORG Subject: Re: v8.0 Preconfigured Stack Installer ** Do you see remedy AR service registered in services console along with Portmapper? Also what error do you see in arerror.log at the time of ARS startup? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Monday, December 17, 2012 6:43 PM To: arslist@ARSLIST.ORG Subject: Re: v8.0 Preconfigured Stack Installer ** My installation seems to complete successfully, besides getting some minor duplicate index errors, but the installer didn't update any of the 'cfg' configuration files. The ar.cfg also had an Oracle-Two-Task entry to some default remote database. I tried quite a few times. I have plenty of resource, and followed the instructions (I had to increase my redo log size). Remedy fails to start, even if I change my computer name to match the ar.cfg entry. Midtier installed ok. No luck. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: 17 December 2012 12:56 To: arslist@ARSLIST.ORG Subject: Re: v8.0 Preconfigured Stack Installer ** I tried failed and finally used the separate installers. The stack installer failed to concatenate the server name drive space. Example: \\servernameD:\BMCSoftwarefile:///\\servernameD:\BMCSoftware should have been \\servername\D:\BMCSoftwarefile:///\\servername\D:\BMCSoftware - the slash between servername and drive letter was missing. The error returned was Access denied. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Monday, December 17, 2012 7:52 AM To: arslist@ARSLIST.ORG Subject: v8.0 Preconfigured Stack Installer ** Has anyone used the ITSM 8.0 stack installer for the following configuration: Windows 2008 64it Standard, Oracle 11g 64-Bit Standard I am struggling to complete the install. The ar.cfg and armonitor.cfg all seem to point to an unknown server vw-snj-rem-qa11. The installer does not seem to accept the server name and database which I entered during the installation. Mike. This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire
When will the full v8 courses be available?
Greetings all, Does anyone know when the full set of v8 (AR/ITSM/Atrium/SRM etc) course will be available? Thanks, Mike. ITSM 7.6.04 AR 7.6.04 AIX 6.1 Oracle 11g This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License Catalog
Hi Heba, ADDM is not part of your CMDB license. You will have to buy this separately. We purchase Analytics about 2 years ago and it was part of Dashboards. BMC Atrium Dashboards and Analytics - Floating User Add-On License BMC Atrium Dashboards and Analytics - User Add-on License Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: 19 November 2012 07:33 To: arslist@ARSLIST.ORG Subject: License Catalog ** Dears, Please I need to know if the Atrium Discovery and Dependency Mapping is a part of CMDB License or it has a separate licenses. Also, regarding Analytics if it is a part of the dashboard licenses or it has a separate license. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com [cid:07609@19112012-1E24]http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. * The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent of Vodafone Egypt S.A.E. Recipient will be held liable for any unauthorized disclosure. If you have received this message in error, please notify the sender by return e-mail and delete the message in its entirety, including any attachments. http://www.vodafone.com.eghttp://www.vodafone.com.eg/ * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.gif
Re: Server group alias in notification web URL
Michael, Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page 125. I think this is what you are looking for. Add the URL of your AR server group (e.g. http://server group name/arsys) Email Notifications Web Path Specifies the base URL that appears in email notifications. If this field is left blank, the Default Web Path is used. (The Email Notifications Web Path field is available because the Default Web Path is specified for other applications like Flashboards, and it might be different from the mid tier web path for opening requests in a notification.) If your company has multiple domains, use a fully qualified path name. AR System Administration: Server Information form-Advanced tab Regards, Mike. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: 26 June 2012 00:51 To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL ** Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai Date: Mon, 25 Jun 2012 09:06:35 -0600 From: lj.longwing@mda.mil Subject: Re: Server group alias in notification web URL To: arslist@ARSLIST.ORG Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, June 25, 2012 8:21 AM To: arslist@ARSLIST.ORG Subject: Server group alias in notification web URL ** Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifierserver=xeid=NTS12961712 Regards, Michael _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Plugin issues in 7.6.04
Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. Knowledge Article ID: KA351120 Version: 2.0 Status: Published Published date: 01/09/2012 Updated: 01/09/2012 Problem ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of FORT LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search Solution There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing OR or AND. The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 15 March 2012 14:04 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of error in plugin: ARSYS.ARF.FTS with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [cid:854423012@16032012-0D8A] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email
Re: FTS Plugin issues in 7.6.04
Good question. There is history behind it which I won't go into :) (but it includes the words IBM and outsourcing) We have been running v6.3 on AIX very successfully for many years. We have found it to be a robust, reliable and stable platform. It is obviously not everyone's first choice, however, I can vouch for it and have had positive experiences using it over many years. I think we are starting to see a few issues with IBM Java, which probably accounts for quite a few of our rendering issues. Besides that, I like it !! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 16 March 2012 13:52 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Just wondering Why on AIX? Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. Knowledge Article ID: KA351120 Version: 2.0 Status: Published Published date: 01/09/2012 Updated: 01/09/2012 Problem ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of FORT LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search Solution There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing OR or AND. The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 15 March 2012 14:04 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Wortsmailto:mike.wo...@arqiva.com Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since
Re: FTS Plugin issues in 7.6.04
Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of error in plugin: ARSYS.ARF.FTS with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.comhttp://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com [cid:620103011@15032012-0CCE] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Signal 11 error
Hi all, We just had this error message on our AR Server and I have a few question about it if anyone can help please. 1. Is this a memory error that has caused arserverd to crash as I cannot find any core dumps? 2. Is Signal 11 an application generated error, on an AIX error? 3. What is the relevance of the Form:TMS:Task value 4. We had API/FILTER/SQL logging on at the time, what should I be looking for to point me to the cause? Wed Mar 7 13:09:18 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Signal: 11 Thread Id: 8759 Version: 7.6.04 SP1 201104191058 Apr 27 2011 20:10:00 ServerName: Database: SQL -- Oracle Hardware: 00F6282E4C00 OS: AIX 6.1 RPC Id: 460531 RPC Call: 73 (GLEWF) RPC Queue: 390635 Client: User dan.henry from Mid-tier (protocol 18) at IP address 10.161.64.162 Form: TMS:Task Logging On: Alert API Escalation Filter SQL User FTIndexer Thread ServerGroup Stacks: Stacks: I have discussed this with BMC and one possible cause is our Filter-Max-Stack is set to '1'. They have asked us to reduce it to '25'. does anyone know if it will have an adverse effect on ITSM (I assume 25 is the recommended settings). AIX 6.1 ITSM 7.6.04 SP1 AR 7.6.04 SP1 Oracle 11g Thanks, Mike Worts. This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Signal 11 error
They are recommending a Filter-Max-Stack of 25 since our Filter Levels are not exceeding 14 (based on output of workflow log files), so, I am not sure if this will resolve the Signal 11 problem. Our ulimit settings are as follows: time(seconds)unlimited file(blocks) unlimited data(kbytes) unlimited stack(kbytes)4194304 memory(kbytes) 32768 coredump(blocks) 2097151 nofiles(descriptors) 2000 threads(per process) unlimited processes(per user) unlimited Mike. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: 07 March 2012 15:25 To: arslist@ARSLIST.ORG Subject: Re: Signal 11 error Is it the Maximum Filters for an Operation that is at 1 or Max Stack of Filters they want changed? Both are at the top of the Advanced tab in the Server Information of the AR System Administration Console. The ar.conf entries are (From the 7.6.04 doc) Filter-Max-Stack Maximum number of recursion levels allowed for an operation. The data modification performed by an AR_FILTER_ACTION_FIELDP filter action might trigger a second set, or level, of filters, one of which might trigger a third level of filters and so on. This option limits the number of times such recursion can happen, preventing the server crash that would occur if the recursion continued indefinitely. The default value is 25. Filter-Max-Total Maximum number of filters that the server executes for a given operation. The default value is 1. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 07, 2012 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: Signal 11 error ** Mike, They are probably on the wrong track. 25 used to be the recommended max a few versions ago. 1 on the current version and recommended configurations, is not a very high number. Is there anything written to the System or Application Event log at the time of that error? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Wednesday, March 07, 2012 8:29 AM To: arslist@ARSLIST.ORG Subject: Signal 11 error ** Hi all, We just had this error message on our AR Server and I have a few question about it if anyone can help please. 1. Is this a memory error that has caused arserverd to crash as I cannot find any core dumps? 2. Is Signal 11 an application generated error, on an AIX error? 3. What is the relevance of the Form:TMS:Task value 4. We had API/FILTER/SQL logging on at the time, what should I be looking for to point me to the cause? Wed Mar 7 13:09:18 2012: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Signal: 11 Thread Id: 8759 Version: 7.6.04 SP1 201104191058 Apr 27 2011 20:10:00 ServerName: Database: SQL -- Oracle Hardware: 00F6282E4C00 OS: AIX 6.1 RPC Id: 460531 RPC Call: 73 (GLEWF) RPC Queue: 390635 Client: User dan.henry from Mid-tier (protocol 18) at IP address 10.161.64.162 Form: TMS:Task Logging On: Alert API Escalation Filter SQL User FTIndexer Thread ServerGroup Stacks: Stacks: I have discussed this with BMC and one possible cause is our Filter-Max-Stack is set to '1'. They have asked us to reduce it to '25'. does anyone know if it will have an adverse effect on ITSM (I assume 25 is the recommended settings). AIX 6.1 ITSM 7.6.04 SP1 AR 7.6.04 SP1 Oracle 11g Thanks, Mike Worts. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access
Re: overview console random authentication errors
We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: overview console random authentication errors
Hi there, Yep - We have a server group configuration. The error only seems to occur when users are directed to our PRD02 server, however, it is not happen consistently. What would I need to add to the ar.cfg file? Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 17 January 2012 13:53 To: arslist@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList
Re: overview console random authentication errors
Hi Doug, Thanks for the help. We are only load balanced at the AR level, so we have one midtier server pointing to 2 AR servers which are load balanced. Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: 17 January 2012 15:12 To: arslist@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Patchsk, Mike et al... For debugging purposes, you can set a configuration line in midtier install dir\WEB-INF\classes\config.properties that will include the IP-address of which midtier is responding in the headers. That's designed for debugging issues just like this. You can then use fiddler2 to capture the headers of each exchange with the mid tiers and make sure you're always connecting to the same one. If you're not, you'll need to adjust the load balancer so that your client session stays attached to the same midtier for a longer time. Save a copy of the config.properties file, set arsystem.response.hostip=true (the default is false), save the config file and restart the mid tiers. Hope this helps... Doug On Jan 17, 2012, at 8:08 AM, Tauf Chowdhury wrote: ** I would start by checking the server name and ip name entries as specified in the config doc. It doesn't hurt to compare the config file for the working server versus the broken one. Sent from my iPhone On Jan 17, 2012, at 9:03 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** Hi there, Yep - We have a server group configuration. The error only seems to occur when users are directed to our PRD02 server, however, it is not happen consistently. What would I need to add to the ar.cfg file? Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: 17 January 2012 13:53 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: overview console random authentication errors ** Mike, Like Danny said, it may not be an authentication issue. Are you in a server group/ load balanced environment? You may need to update the ar cfg file if this is the case. Sent from my iPhone On Jan 17, 2012, at 8:49 AM, Mike Worts mike.wo...@arqiva.commailto:mike.wo...@arqiva.com wrote: ** We are getting exactly the same problem on our 7.6.4 environment. I am working with BMC on a resolution for quite some time now, but so far, no luck We have multiple OU entries in our AREA LDAP configuration form and for some reason it seems to skip some before giving us a FAIL. Our users have already logged into the system, so it is not failing on their login or password. AIX 6.1/ORacle 11g AR 7.6.4 SP1 (Load Balanced) Midtier 7.6.4 (unpatched) ITSM 7.6.4 Mike. Michael Worts Service Management Programme Systems Lead Arqiva Direct 01962 822705 Mobile 07801 755346 Crawley Court, Winchester, Hampshire SO21 2QA www.arqiva.comhttp://www.arqiva.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure
Re: Masking the email address sent from Remedy
Hi Frex, You can always change the 'Display Name' and 'Reply To Address' which will mask the email address that Remedy has sent from. This can be changed in the 'Email Mailbox Configuration' form or from a Notify Filter via workflow. Hope this helps, Regards, Mike. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: 20 February 2009 10:07 To: arslist@ARSLIST.ORG Subject: Masking the email address sent from Remedy ** Dear all, I have been asked, if posible, to mask the email address sent in the remedy notifications. If you have say myarl...@remedy.world sent in your notifications, to change to something else when it reaches the users inbox. I know this does not make sense, since the exhange server needs to know the real address to be able to deliver the notification. However is there anyway you could do something similar on the echange server side? The other solution is to create a new email account in remedy but I am trying to avoid this since it will involved changes to the workflow etc... Sorry if this is not a remedy question .-) Regards frex __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
