Notification Group in ITSM 7?
I'm just starting to learn ITSM version 7 but am currently using version 5. In version 5 you could create a general notification group. The Contracts forms then had a notification group field that we used to notify these groups when a contract was expiring. In version 7 did they do away with notification groups? If so, does anyone know the reasoning behind this decision? How are you supposed to create a group just for notification purposes in version 7(i.e. the group can only be used for contract notifications and not for Help Desk Requests or Change Requests)? Any suggestions would be greatly appreciated. Thanks John Monroe Department of Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
CMDB 2.0
Is anyone using CMDB 2 for Frame Relay circuits? What CIs did you have to add to out of the box? What CIs are you using to show the circuit, PVCs, DSUs, and what ports they connect to on the routers? I'm thinking that we can use the BMC_HostedAccessPoint Relationship to relate a BMC_AccessPoint to a BMC_System to show the circuit, but then how do we show the PVC over this connection. We want to stay close to out of the box and the DMTF CIM (http://www.dmtf.org/standards/cim) as much as possible. Thank you John Monroe State of California Department of Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Release Management in ITSM 7
>From what I have read in the User Guides, "the CMDB supports Release Management" but that's about all the documentation I can find about doing Release Management in Remedy. When ITIL talks about the Release Record, is that the Change Request form or the tasking form in Remedy? Thank you John Monroe State of California Department of Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
